Gloucester House, Sevenoaks, Kent
Gloucester House, Sevenoaks, Kent
Gloucester House, Sevenoaks, Kent

Gloucester House has been built to achieve high standards of residential, nursing and dementia care, while the interior design is also ideal for adults with a physical disability.

Gloucester House is operated by Greensleeves Care, a not for profit charitable organisation providing care and accommodation for older people.

All staff are trained and qualified, making the most of modern care capabilities at the same time as being dedicated to supporting a comfortable and interesting daily lifestyle.

As well as a large lounge, the home has its own physiotherapy room and hairdressing salon, while residents have access to their own library and computer suite.

Group: Greensleeves Care

Person in charge: Sally Rochester (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 54 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Shared Rooms: 6

Rooms with ensuite WC: 48

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Gloucester House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 18 Jan 2017

We will have one newly refurbished room available at the end of January for nursing care. The room includes an en-suite wet room, new furniture and re-decoration.

Reviews

8 Gloucester House has a Review Score of 8 (8.039)

The Review Score of 8 (maximum of 10) for Gloucester House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Gloucester House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.604 for Gloucester House is calculated as follows: ( (62 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.435 Points relating to the number of positive Reviews for Gloucester House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.8 positive Reviews (54 registered beds ÷ 5). 2 Reviews ÷ 10.8 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gloucester House?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gloucester House

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Son of Resident/Service User
    1

My mother has only been at Gloucester House for 4 months but I am pleased, generally with my choice. Mum is cared for in a professional but also personal and caring way and I always feel welcome too. There is usually a sense of welcome and community as you enter the building.

How likely would you be to recommend Gloucester House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been a resident at Gloucester House for almost three years. We have found the home very homely. Great staff, who are friendly and helpful. The all round care is good and the entertainment is excellent. We were very lucky to get Dad in this home. Very pleased with this home.

How likely would you be to recommend Gloucester House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My husband has Alzheimer's disease. He spent 2 years in Gloucester House. I visited every day and never saw anything I didn't approve of. He was treated with dignity and I believe the staff loved him - treating him always with love right until his death. I have been so grateful to Gloucester House for caring for him so well. Many thanks to all the staff.

How likely would you be to recommend Gloucester House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has Alzheimer's. He was in Gloucester House for nearly three years. We chose Gloucester House because is has a friendly, caring, homely atmosphere. During his time there it became like a second home for his family. The staff from the office, to the kitchen, carers, nurses, gardeners, activities organiser etc all were kind, friendly, supportive and caring. I felt my husband had excellent care at all times and especially in his last few weeks. I thoroughly recommend it.

How likely would you be to recommend Gloucester House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been living here since February 2014 and during that time has had superb care. The staff are very caring and patient and obviously love what they do and those they care. Medical attention is sought promptly, should it be needed, and followed up efficiently. My mother has been very happy here and joins in many of the activities on offer. The food is good and enjoyed by residents, and it is well balanced and well prepared and presented.

How likely would you be to recommend Gloucester House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was a resident at Gloucester House for three years. Throughout this time the care for not only him but myself and my mother was faultless. The staff were incredible and nothing was ever an issue. Until he passed they cared for him in an exceptional manner. They have continued to support us and my mother until this day. We can never repay them.

How likely would you be to recommend Gloucester House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Gloucester House for 5 years. The level of care has always been very good and in particular delivered by a core of employees who have worked there for some time. The recent purchase of GH by Greensleeves had added an extra dimension to the home with the injection of new money and new, more dynamic ideas to improve the quality of care even further. Other highlights are the lunches, the garden and the management of Greensleeves who listen, are consultative and dedicated to the business of caring.

How likely would you be to recommend Gloucester House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My husband spent seven months at Gloucester House and died there on 6th September 2015. He required total nursing care in the last months of his life. This was given to him in a caring and compassionate way. There is a friendly, informal attitude to residents and they are treated as individuals with dignity. For the last two weeks of his life he was given excellent palliative care by the nursing and care staff. I was able to visit at any time and stay with him as much as I wanted. Thank you

How likely would you be to recommend Gloucester House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Sally

Sally Rochester

Job Title: Home Manager

Joined: 2010

Description:

I have worked in the care industry since leaving school I have worked for Greensleeves Homes trust for the past 6 years both as an operations manager and home manager. I am passionate about introducing the Eden Alternative philosophy of care and creating a culture that is inclusive, caring and fun for our residents, their families & friends and our staff team to live, visit and work in.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gloucester House