Halliwell Care Home, Tunbridge Wells, Kent
Halliwell Care Home, Tunbridge Wells, Kent
Halliwell Care Home, Tunbridge Wells, Kent

Halliwell Care Home, in Tunbridge Wells, is from the portfolio of Elizabeth Finn, respected by the care sector for the high standards of nursing and personal care it achieves within homely living environments.

The team focuses on care packages that are appropriate to individual need, while supporting active lifestyles and the pursuit of sound mental health.

The home was purpose-built in attractive surroundings, offers lift access to all floors and includes a call system that allows residents to reach skilled carers from anywhere in the grounds.

Group: Elizabeth Finn Homes Ltd

Person in charge: Gillian Forsyth (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 64 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke

Admission Information: primarily for professional people / British citizen. Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Weekly Charges Guide: Personal Care Single from £997

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Halliwell Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 04 Jan 2016

Nursing, Personal Care, long term, Respite and Convalesent CareEnd of life palliative care

Current Reviews

Review Score: 9.3 (9.334)

The user Review Score of 9.3 for Halliwell Care Home is based on 17 Review/Recommendations. This Review Score of 9.334 is made up of 4.803 Points relating to the ratings and 4.531 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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Very very high class care from management and staff who "make a real difference" and really care. A fantastic service and facilities.

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was a resident for three years until she died at the age of 100. Efficient and well organised care. Good range of activities for residents well enough to participate, including excursions, music, scrabble, jigsaws, painting and flower arranging. Smooth transition from care staff to nursing staff when my mother's health needed this.

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was at Halliwell for a month and a half, recovering from a fractured femur in my right leg, a process complicated by pre-existing polio related weakness in both legs. My room, though small was comfortable, with a distant view of fields. The staff, nursing, administration and catering were without exception, courteous, friendly and helpful. Though on occasions (I was there over the Christmas holiday period) short staffed and therefore stretched. Individual members of staff never made me feel a nuisance and nothing was too much trouble. The food was mostly excellent, with a degree of choice, and a welcome contrast to the food provided in hospital. All in all I felt revitalised by the time I left Halliwell and I am grateful to all the staff the experience.

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 28 Jan 2016:

It is always lovely to get feedback from residents who have stayed with us and appreciate the wonderful team that work so hard to make Halliwell the special place it is. Many thanks

Mum lived at Halliwell for 18 months. She loved it there. She made friends with other residents and enjoyed the activities at the home. She often said it was a lovely place to be - good food spotless rooms and pleasant company. She got on well with the staff and they looked after her very well.

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father lived at Halliwell from August 2014 - July 2015 when he sadly died. From the very outset he was treated with care and great compassion and dignity until he died there. We were as a family very impressed with the Halliwell it was very assuring that we knew dad as in safe and caring hands. He had very complex needs. They also treated my brothers and I with care and compassion when he as in the last ten days of his life. We were very impressed

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have used Halliwell from time to time as respite care for my mother who is extremely infirm. The care is exceptional, the staff are great. They are interested, enthusiastic and caring. We have also used the Halliwell for post operative care to help get mum back on her feet. Their care has enabled this very wobbly 87 year old to return to her own home, where she is supported by her family plus carers. No doubt we will call on them again in due course..

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 28 Aug 2015:

Thank you very much for this lovely review and I will pass on to the team.

I was more than satisfied with my husbands care he couldn't have been in a better place but a few things weren't right so I haven't put excellent on all counts. Everybody there was kind, helpful, cheerful but sometimes it took rather a long time for anybody to respond to the bell for attention the catering was not always up to scratch. My husband has now passed away.

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 12 Aug 2015:

It is very pleasing to see you have awarded Halliwell an “Excellent” in overall Standard of Care. I appreciate your bringing to our attention the slow response to the call bell that you had experienced and as a result we have been able to put new measures into place to ensure that this will not be repeated.
We are very grateful for your valuable contribution to our ‘Friends of Halliwell’ team which is very much appreciated. It is lovely to see a family member join the group as it means that they have formed a valuable bond with our other Residents, Families and Staff. Thank you for you continued support and for your lovely comments.

Having done some research into the (well supplied) homes of Tunbridge Wells my mother chose this home for its bright, clean and friendly atmosphere as well as proximity and familiarity. My brothers and I were pleasantly surprised by the quality and friendliness of the dining room but also by the personal attention of the staff who would keep us well informed and be genuinely nice to our mother as well as professional.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Halliwell from October 2014 to June 2015. The whole building is modern and very well maintained it has a very good and welcoming feel to it. The staff are efficient, very professional, kind and caring. They treat the residents with kindness and respect. Facilities are very good and residents are encouraged to join in the various activities. Food is excellent and visitors can join residents for lunch. All in my mother loved her time at Halliwell and regarded it as her home.

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father received excellent care during the three years that he stayed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was adamant that he wouldn't go into a nursing home. Sadly, he reached a point where he had no choice. The care he was given was amazing. He was treated with such care, nothing was too much trouble - it was given with a feeling of being a part of a family - which included us too. Ultimately he was telling us that they were all wonderful, an accolade that only those nursing my father should know how good they must have been!!

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt needed 24 hour care and she was well looked after, shown respect at all times, made comfortable and it was a spotless environment. Therefore, we never had any concerns about her welfare at any time. The staff were excellent and friendly and a credit to the company.

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 17 Jul 2015:

Thank you so much. It is always lovely for the team to be recognised for their dedication and hard work. Exceptional care for the individual takes hard work from a qualified professional team that really cares for residents as well as their family and friends.
There is nothing more rewarding than making a difference in peoples lives and we continue to strive to give outstanding care.
Gillian Forsyth
General Manager

My husband was there for a couple of years. He was treated well medically and sympathetically.

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum lived at Halliwell for three and a half years and received excellent care throughout. Halliwell is clean, smart, friendly, homely and very professional, with very good carers, nurses and domestic staff. My sister and I had great confidence in being away from Mum for several weeks at a time. A delightful home with a lovely atmosphere.

How likely would you be to recommend Halliwell Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After an indepth search for a care home for my mother I narrowed it down to four. My brother and I visited all four and chose Halliwell. We have never regretted our choice. Halliewell is tops for everything and my mother could not have been happier. I would recommend Halliwell to anyone who asks me. My mother died aged 101 and had a happy end to her life thanks to Halliwell.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was treated with excellent kindly care throughout his stay here. He did not take part in any activities as he was too ill.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A wonderful sunny place - Very light and spacious. Staff were all lovely and genuinely caring. The other residents all spoke very highly of Halliwell and my father really enjoyed his stay. Thank you

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

September 2015

Tunbridge Wells in Bloom

Recipient: Halliwell Care Home

Date: Thursday 24 Sep 2015

more details

August 2012

Gold Standard End of Life Care

Recipient: Halliwell Care Home

Date: Wednesday 01 Aug 2012

more details

Job Vacancies

Food Service Assistant

£7.50 (Care Home / Nursing Home • Full Time or Part Time)
Tunbridge Wells, Kent

Staff Profiles

Gillian

Gillian Forsyth

Job Title: General Manager

Joined: 2003

Description:

RGN, Diploma Care Home Practice & Management, ENB Cert. Nursing Elderly People and Teaching & Assessing in Clinical Practice was appointed as General Manager of Halliwell in November 2003. Role combines both clinical and management expertise, after spending twelve years working as Matron Manager within the Independent healthcare sector and many more years within the NHS.

Specialties: Elderly care / Personal and Nursing Care
End of life / Palliative Care

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Halliwell Care Home