2/4 Canterbury Road, Westgate-on-Sea CT8 8JJ
The Hockeredge Care Centre provides nursing, residential and respite care for those living with dementia and mental health needs, in a warm and caring environment.
The care centre is conveniently located, no more than five minutes walk from the small coastal town of Westgate-on-Sea.
The Hockeredge Care Centre provides a relaxed, homely environment accommodating residents in spacious single rooms, some with en-suite facilities.
All rooms are furnished to a high standard with televisions, however, residents are encouraged to participate in choosing colour schemes and décor to suit individual taste. Residents are also welcome to bring their own furniture and personal items to ensure their room is comfortable and familiar.
The main social areas include two lounges with wide screen TVs, a dining area, the Hockeredge Arms antique bar and a living memory room, all with comfortable seating.
Residents at The Hockeredge also have safe access to the well-maintained enclosed private gardens, while staff organise a wide range of activities that are individual to each person, taking into account their life story, past hobbies and recreational interests.
Owner: Bedstone Ltd
Person in charge: Mary Noone (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 47 residents
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Polish, Tagalog
Single Rooms: 47
Rooms with ensuite WC: 24
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on The Hockeredge Care Centre: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
The Hockeredge Care Centre has a Review Score of 7.8 (7.807)
The Review Score of 7.8 (maximum of 10) for The Hockeredge Care Centre is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.807 is made up of a Quality Score of 4.522 Points (maximum of 5) relating to the rating and a Quantity Score of 3.285 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.807 for The Hockeredge Care Centre is based on 2 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.522 for The Hockeredge Care Centre is calculated as follows: ( (12 Excellents x 5) + (11 Goods x 4) ) ÷ 23 Ratings = 4.522
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.285 for The Hockeredge Care Centre is calculated as follows:
2 Positive Reviews = 3
0.1 x 2 Positive Reviews = 0.200
(2 Positive Reviews ÷ 47 Registered Beds) x 2 = 0.085
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend The Hockeredge Care Centre?
Reviewer Connection to The Hockeredge Care Centre
Review submitted from a Website Submission by Dan (Son of Resident/Service User) on Thursday 26 May 2016. Review relates to May 2016.
My stepdad is a resident at the Hockeredge, he has been a resident for a good few months now. So far we are really happy with the care he gets. Staff are very friendly, happy and caring, and nothing seems to be a problem. We visit every day and feel like we are welcome at any time, we are offered Tea/Coffee on pretty much every visit, this is lovely as my stepdad loves having a 'cuppa' with us.
The food is fantastic and cooked on-site, the cooks are often cooking cakes and biscuits for the residents in addition to the home cooked meals.
The rooms are lovely and are cleaned regularly to perfection!
Medication seems to be given on time (Refreshing change compared to other care homes we have experienced)
Currently we are really happy with the Hockeredge, and are looking forward to the refurbishments.
We are relieved he has now found somewhere where he is cared for, and his needs are meet on a daily basis - We can only say thank you.
How likely would you be to recommend The Hockeredge Care Centre? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Mary Noone, Home Manager at The Hockeredge Care Centre responded to this review on 09 Jun 2016:
Thank you for your lovely review. It is a pleasure to care for your Step-Dad and to welcome you all into the home.
Review submitted from a Postal Card by Robert H (Father of Resident/Service User) on Monday 21 March 2016. Review relates to February 2016.
My son was moved to other care homes before moving to Hockeridge Care Centre, and he is well looked after and has settled well and I am pleased that he is there.
How likely would you be to recommend The Hockeredge Care Centre? Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Vanessa Cornfoot, Home Manager at The Hockeredge Care Centre responded to this review on 21 Mar 2016:
We would like to thank you for taking the time to write a review and are pleased that you are happy with the services provided.
There are currently no Care Home Idol entrants who have performed at The Hockeredge Care Centre