64 Sevenoaks Road, Borough Green, Sevenoaks TN15 8AP
Westbank Care Home is situated in a rural area of Kent, from where it offers a high standard of nursing care and long-term accommodation for anyone with physical disabilities, being an ideal facility for mobility purposes.
The home has generous gardens that offer stunning views of the surrounding countryside, has its own reminiscence room and frequent visits by local entertainers.
Staff at Westbank aim to enourage as much independence as possible amongst its residents, with a number of activities available throughout the year and a varied diet to choose from.
Group: New Century Care
Person in charge: Genevieve Rodriguez (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 40 residents
Registered Care Categories*: Physical Disability • Sensory Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Nepali, Polish, Tagalog
Single Rooms: 40
Rooms with ensuite WC: 3
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Westbank Care Home: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Westbank Care Home has a Review Score of 7.9 (7.875)
The Review Score of 7.9 (maximum of 10) for Westbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Westbank Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Westbank Care Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.125 Points relating to the number of positive Reviews for Westbank Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8 positive Reviews (40 registered beds ÷ 5). 1 Reviews ÷ 8 Target = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Westbank Care Home?
Reviewer Connection to Westbank Care Home
Submitted from a Website Submission by Jane P on Tuesday 10 January 2017. Relates to January 2017.
On approaching Westbank we were delighted to see the beautifully maintained, spacious grounds which contribute to an atmosphere of peace and tranquillity. The attractive building is well designed for its purpose. The front door opens onto a welcoming foyer which leads into the homely open plan dining room and lounge. Particularly relaxing is the conservatory which has views out onto the garden. The bedrooms are comfortable, clean and well furnished, as is the rest of the home.
Senior staff are extensively knowledgeable and encourage high standards throughout. Nothing appears to be too much trouble for the carers and they try hard to accommodate my mother's individual needs. Kitchen staff endeavour to cater for her personal tastes and the nursing staff are conscientious in their responsibilities. I feel confident that my mother is being well cared for. It is a pleasure to visit her in the home; I am always made to feel welcome and valued as part of the community.
How likely would you be to recommend Westbank Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Westbank Care Home