Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT

Green Gates Care Home, Oxford, Oxfordshire
Green Gates Care Home, Oxford, Oxfordshire
Green Gates Care Home, Oxford, Oxfordshire

Care provision offered by Green Gates includes nursing and palliative care, as well as support for adults with Parkinson’s disease. Convalescence and respite are also practised and tailored to personal needs.

Situated in the pleasant area of Summertown close to Oxford centre, the home features comfortable lounge areas and ensuite bedrooms with colour co-ordinated decor. Formerly a Victorian villa the home has retained much of its original character while also providing a homely atmosphere, creating the ideal setting to relax or socialise.

Mealtimes and special occasions are important to the home’s life, with a balanced diet enjoyed by all, and afternoon tea and homemade cake are popular additions.

An activities-co-ordinator ensures residents enjoy the hobbies and interests they wish to be included in their daily lives. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

Group: Bupa Care Homes

Person in charge: Theresa Whitford (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 40 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Czech, Tagalog

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Green Gates Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.6 Green Gates Care Home has a Review Score of 9.6 (9.611)

The Review Score of 9.6 (maximum of 10) for Green Gates Care Home is based on 24 Review/Recommendations in the last 2 years. This Review Score of 9.611 is made up of a Quality Score of 4.611 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.611 for Green Gates Care Home is based on 24 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.611 for Green Gates Care Home is calculated as follows: ( (181 Excellents x 5) + (97 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 285 Ratings = 4.611

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Green Gates Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 40 Registered Beds) x 2 = 1.200 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Green Gates Care Home?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Green Gates Care Home

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Resident / Service User
    4
  • Son of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

15 Reviews* is 4.5 out of 5

*The Average Rating only uses ratings from the 15 reviews. Ratings from the 9 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

All staff were helpful, caring and kind. The room was pleasant with a good view and relevant facilities. Any requests and concerns were dealt with in a helpful manner.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Green Gates Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I valued the compassion showed by all staff not only towards my mother but our whole family at a particularly distressing time for us all. We were made to feel welcome at the home and nothing appeared to be too much trouble. All our questions were answered and we were dealt with in a very caring and considerate manner. The care my mother received during her last days was second to none and the staff were wonderful, a credit to the home.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Green Gates Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife was wheelchair bound because of strokes, arthritis and vascular dementia. She had severe swallowing problems, and was fed liquids through a m/g tube. There were 5 feeding sessions per day. The nursing staff were excellent. The carers were also good. There were occasional lapses where the instruction from the nurses appeared not have got through to the carers. But on the whole, the carers were also very good. In June, my wife was back for respite; I had no hesitation in putting her in Green Gates Nursing Home. My wife passed away during her stay, and the staff dealt with this very sensitively, and very professionally. The staff were very kind to the next of kin.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Green Gates Care Home responded to this review on 21 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

When visiting for a preliminary discussion, my son and I were met with warmth and kindness. During my husbands stay for palliative care, nothing was too much trouble and we were all treated as members of a family. As he became weaker his needs were treated with dignity and respect. The staff worked hard to treat everyone as an individual and there were excellent opportunities to join in, with music performances and art activities. Both myself and my husbands visitors were very impressed with the standard and delivery of care. Thank you to everyone.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Green Gates Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was transferred to Green Gates from hospital for palliative care. Green Gates was chosen for the friendly and efficient manner and the care that was given. Staff were professional, it was an unfortunately short stay, because mum passed away, the family were very happy with the way mum was treated in her final days. Thank you.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Green Gates Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My late mother's cousin was admitted to Green Gates having suffered a debilitating stroke. During the three months of the stay he was well cared for, nursed and nurtured. The room was a little on the small side, especially as he was unable to get out and enjoy any of his precious activities. However, the food was good and staff were always cheerful even when he could be somewhat demanding. During his final two week illness, the staff were wonderful, attentive, caring and going beyond what I could have hoped for. I don't think the care could have been better anywhere, even if he had he been in a hospice.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Green Gates Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff were friendly and helpful, appearing to treat residents kindly. Rooms were bright and appeared well maintained, although the first room my aunt stayed in was not good value however, as it was small and poorly laid out such that the cupboard doors were impeded by the bed. The lounge areas were pleasant and comfortable for residents to meet with visitors. Green Gates was convenient for my aunt as it was in her home town and made visiting easy for her friends. In terms of decor layout, and facilities Green Gates struggles to compete with modern, purpose built homes but is homely.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Green Gates Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My wife was at Green Gates for end of life care, she had lung cancer. I could not have placed her in a better care home. The staff there are excellent, nothing was too much trouble for them. They were caring, but also treated my wife as a friend. The food was very good and the home was kept very clean. The best comment I can make about the care home came from my wife, she said Green Gates was her home and she is very happy here. I would highly recommend Green Gates to friends. Excellent and thank you for your care of my wife.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Green Gates Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. We offer our condolences, and we are glad we could make a positive impact on the end of life care of your wife. The Bupa Customer Care Team

Top-notch care in all aspects (I rarely mark anything Excellent, as I have below); I have been particularly impressed by the food - varied and inventive for a vegetarian, gluten-free and lactose-free-except-for-goats-dairy-products diet - the more appreciated as I was short term. Carers friendly, helpful. Admin staff, especially receptionist with whom I had many dealings, were helpful and caring. Odd problems ironed out quickly and effectively. I experienced a level of TLC I would never have anticipated in an institution. The food remains the unexpected jewel in the crown, but all care was excellent.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Green Gates Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

My husband has been in Green Gates for 2 years. I visit regularly and am always impressed with how friendly and helpful everyone is. I am full of admiration for the carers as feel it is a demanding job with not a very high salary for the service they provide. My husband is happy and comfortable in Green Gates where I feel he is well looked after.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We were given a list of residents homes by a hospice. Green Gates was one of the two choices of homes we were able to visit. Initially we could see that this particular home would be very suitable because of the depth of feeling shown by the staff. We were shown every communal aspect and instantly knew that our mother would be taken care of at the highest level. We were also shown the room available and told that we would be able to bring personal items to make it homely. This was important to us. Although our mum was only there for a short time the care extended to her was very appropriate. Her passing away was handled very sensitively by the staff. They treated her with dignity and grace- just as if she had been their mum.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Green Gates provides all the care that one would expect of a thoroughly professional organisation. It has excellent nursing care and an outstanding staff support the medical team. My mother was resident for nearly four months and I never had anything but the best impressions of everyone right the way through from the maintenance workers and the carers to the manager, admin and receptionist. The receptionist never seems to take any time off! She is always there; friendly, concerned and helpful. Green Gates is not a new building, but all the better for that. It has a mature charm and - although the rooms are quite small - provides comfortable, warm, clean and homely accommodation. If there is a better care home anywhere I would like to know just how it could excel the standards and compassion that you will find at Green Gates.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother, used to live in a first floor flat on her own. When she moved to Green Gates she had a lovely room overlooking the garden, her own loo and lots of lovely friendly staff to talk to, good food and she didn't have to cook herself, lots of tea and delicious cake. She had her washing done and her room was cleaned every day. She didn't want to go into a home and she made quite a fuss when the day came to move. She was welcomed by lots of smiley faces and soon got used to the idea.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt entered Green Gates Nursing Home at the age of 99, having had a fall at home, then a fall in hospital. She was mentally confused, heavily bruised on her face, and also very fragile physically, and had suffered from arthritis for some years. Over the 18 months she spent at Green Gates she remained in bed, and never once complained of anything; she was as comfortable as she could possibly be. Her bruising disappeared and she looked bright and young in the face. She slowly declined mentally while there because of the effect of her falls, but was always cheerful and without any discomfort. I attribute the comfort of her stay entirely to the complete professionalism of the Green Gates staff at all levels. They were cheerful; they stimulated my aunt by talking to her at mealtimes; they were most attentive to her hydration and to avoiding bedsores which otherwise could have been a problem; they were always most professional. If there was anything that caused them concern they unfailingly contacted me and discussed the matter with me. If I was concerned with anything they were always available to discuss my concern. Compared with other nursing homes it may be expensive, but I would regard it as good value for money.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased that they were able to accommodate my mother for respite/recuperation at short notice. Big effort made to welcome my mother and find out her preferences and keep her happy by wheeling her out into the garden and giving her space to paint. She enjoyed the food and occasional glass of alcohol before her evening meal. There was unfortunately a resident in a nearby room who was obviously incontinent and so there was an unpleasant odour from his room, but the rest of the building did not smell. The garden was much appreciated. Corridors narrow and twisty!

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I am very happy with the care my brother is having in this home. He is in a wheelchair after a severe stroke and cannot speak but they understand what he wants and help him in every way possible and I think he enjoys the food and activities.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The management, carers and nurses are very kind. Patient caring and discreet and cannot be faulted.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Green Gates has proved excellent on all counts. Nursing care and medical support is reliable and thoughtful. Staff are dedicated and resourceful.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay was brief but reassuring.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very impressed with the dedication and support of both the staff and management, not only to my father but to the whole family. They could not be more attentive or helpful and I am more than happy to recommend them.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not recommend the home and the staff highly enough. For two months the Green Gates staff cared for a very wonderful person and those who visited her and during all that period we found the Green Gates staff to be nothing but kind, considerate and helpful, at whatever time of day, with or without notice. I would say the thing that made me so impressed and grateful was that the staff at Green Gates really cared, and became like family. Thank you.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A year before she was accepted as a resident of Green Gates Nursing Home my wife had already chosen this home for her end of days following her diagnosis of terminal cancer. The recommendation given by her hospital palliative nurse confirmed her choice. My wife's 1 month stay could not have been better. Her end of days were happy one, thanks to the staff who filled her day with care, creative activities and above all a feeling of family and love.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend this home I am very happy here. Staff always on hand when you need them.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was in for post operative care. Accommodation met my specific needs. Ideally I would have preferred en suite shower facilities but the en suite toilet and shared shower facilities- 15ft down the corridor- worked OK.
Room was cleaned daily and bedding changes were on request.
Food was varied and plentiful.
The most appealing for me when choosing Green Gates were the several public lounge areas and dining room. This meant that I was not tied to my room and gave the place a homely feel.
And in retrospect what made my stay so enjoyable were the staff. They were always positive,friendly and attentive. Not only did they respond readily to any request but perhaps even more impressive they were always on the lookout for what you might need.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Green Gates Care Home

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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