Isis Care and Retirement Centre

Cornwallis Road, Donnington, Oxford OX4 3NH

Isis Care and Retirement Centre, Oxford, Oxfordshire
Isis Care and Retirement Centre, Oxford, Oxfordshire
Isis Care and Retirement Centre, Oxford, Oxfordshire

Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Ivana Pavlova (General Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 80 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest CQC* Report on Isis Care and Retirement Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Isis Care and Retirement Centre has a Review Score of 9.1 (9.132)

The Review Score of 9.1 (maximum of 10) for Isis Care and Retirement Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Isis Care and Retirement Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.632 for Isis Care and Retirement Centre is calculated as follows: ( (149 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 220 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.5 Points relating to the number of positive Reviews for Isis Care and Retirement Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered beds ÷ 5). 8 Reviews ÷ 16 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Isis Care and Retirement Centre?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Isis Care and Retirement Centre

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    7
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My father is very happy at Isis Care and Retirement Centre. He is well looked after however, he gets very bored as there are not any activities.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My choice of options below speak for themselves.
Many thanks to all concerned.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

It was a great relief to come here after three days in hospital. The room and facilities are very good. The staff are very pleasant and kind and show endless patience. A great deal of trouble is taken over meals. The choice is very good for people with enforced idleness. The medication service is excellent. The physiotherapists are good at suggesting safe and sensible ways of getting going again. Finally, thank you!

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

For someone to recover this is the most wonderful place. Everyone goes out of their way to help you and nothing is too much trouble, even organising a daily paper. These nurses, helpers, office people, wonderful. Isis look after these people, they are marvellous, I will miss them very much. Thank you everyone for all you have done. A very grateful patient.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

1st Class treatment.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

That was our first experience that we have used any service, But I am so pleased that all the staff, nurses, OT and everyone whom I met here are amazing throughout my father-in-laws stay here. He has been looked after so well and properly.
All the team are well-trained, efficient, friendly, lovely and marvellous.
Thanks again. Bless you all.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Exceptional accommodation and staff. Although mum was only there for 10 days before passing away all staff were extremely caring and compassionate to all the family.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was made very welcome and settled in well when transferred from another care home in June 2015. Staff are kind and very attentive and respectful always. Thank you all for your care.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother moved into this care home about 8 months ago. She is extremely well looked after by all the staff. The manager is really nice and was very helpful right from the start. My mother cannot communicate well and does not know English very well so the manager suggested in making picture cards with writing in my mother's language to help with communication- a really nice idea.
The care home are very good at communication - they send out newsletters to inform relatives of residents about events, meetings etc. They always phone me to update about my mothers condition, hospital appointments, changes in medication etc.
They always take into account my mothers needs- my mother has lost a lot of teeth and they always take the time to puree her food and feed her if necessary. Choice of food is good and they have a different meal every day.
The nurses on Jasmine are absolutely brilliant - they are approachable and inform me about everything. The receptionist is very friendly.
The appearance of the care home is really nice. It has a warm and homely feel. I like the "quiet rooms" they have outside each section. The care home was well decorated at Xmas time.
There is an enclosed garden in the centre of the care home something which was not present in my mother's earlier care home. My mother does tend to wander a lot so an enclosed garden is very safe.
They have great activities in the home. The activities coordinator is really nice and friendly. I was supposed fill in a form about my mother but instead sent it by email and she took the trouble to write out everything by hand which was very nice of her.
In my mother’s previous care home she would try to go up/down the stairs which was very dangerous. This is not a problem at the Isis - the doors to Jasmine are coded and additionally the doors to the stairs are coded.
I am really happy that my mother is in the Isis and I highly recommend it to anyone who is considering a care home. The carer’s and nurses are fabulous!

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum needed somewhere to convalesce after being really poorly in hospital. The care she received in Camilla at Isis Court was outstanding. The team were excellent and really looked after her well. After 2 months away from home she is able to return home hopefully to a normal life. I would like to thank everyone concerned with her care from social services to the care home itself. Many thanks.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 86 year old mother was admitted to the Isis following a break in her ankle. She lives on her own with the help of myself and carers, and would not have managed with the cast on. She has now had the cast off and is undergoing physio to hopefully enable her to return home. The Isis has been great in caring for her. They have kept me well informed about everything and she has been very content there. If there comes a time when she needs a permanent home care I would not hesitate to choose The Isis.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been at Isis Care Home in residential since Nov 2014. The staff are fantastic so caring and supportive in every way possible. They have a hard job looking after everyone but they always make time to listen to our concerns and act on them if needed. The activities staff are really wonderful encouraging residents in every way. It feels more like a holiday home than a residential one. Well done!

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I came to take my dad to the pirate summer BBQ, I also took my mum most people dressed up and it was a marvellous day. The music was great. The BBQ was delicious. It was a beautiful sunny day. So I took my dad outside in his chair, it was lovely to see his hair blowing in the lovely summer breeze. But best of all was the fantastic entertainment team. Nothing was too much trouble, they knew all the residents names and were running around all day to give everyone a brilliant time.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Went to see my friend at Isis Nursing yesterday in there intermediate unit, they had a BBQ on, it was a pirate theme, All the staff were dressed in fancy dress, the residents were all singing to the entertainment. There was even a mickey mouse and bob the builder who went around the home. My friend really enjoyed herself so did I.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Pm tea time round- often tea is warm only. Corridor is long, by the time it reaches my room it is cool.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Ivana Pavlova, Home Manager at Isis Care and Retirement Centre responded to this review on 18 Aug 2015:

Thank you for your review. I am sorry that your tea isn’t as hot as you would like and will make sure this is addressed in the afternoon round. Please don’t hesitate to talk to me, or any member of the team, about any other concerns you may have.”

Isis care home caters for eighty residents in units of 20 one unit on the ground floor is for people requiring care including early dementia, the second on the ground floor caters for transfers from hospital requiring further care prior to returning to the home intermediate care. The two units on the second floor caters for residents requiring nursing care of various kind. All the units are secure and include dining room with a kitchenette, lounge and all necessary facilities. Each with single rooms includes en-suite. The rooms are furnished and can be added with personal furniture if required. There are electric points and telephone and tv "call points". There is much possibility for personal adaptations for a homely environment. Access to secure outdoors facilities is possible for waling in the well maintained garden. There is a summer house also. The activity care maintain a daily schedule for all willing to take part.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The treatment of my wife has been wonderful.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Superb staff, dad is well cared for and staff treat dad with respect. Always respond to my queries if I have any.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like the fact that this home has a minibus and we can go on outings to Notts Cutts and other places.

How likely would you be to recommend Isis Care and Retirement Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Submit a Review for Isis Care and Retirement Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Job Vacancies

Staff Profiles

Ivana

Ivana Pavlova

Job Title: Home Manager

Description:

The eighty residents at Isis House looked after by a highly dedicated team of over one hundred and thirty staff, which include nurses, carers, admin assistants and ancillary staff. They are led by the manager who is supported by a Head of Care and a team of Care Leaders.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Isis Care and Retirement Centre