Lashbrook House Care Centre

Mill Road, Shiplake, Henley-on-Thames RG9 3LP

Lashbrook House Care Centre, Henley-on-Thames, Oxfordshire
Lashbrook House Care Centre, Henley-on-Thames, Oxfordshire
Lashbrook House Care Centre, Henley-on-Thames, Oxfordshire

Lashbrook House was built before the turn of the century and has now been beautifully refurbished and extended. The home sits on the edge of the picturesque village of Lower Shiplake on the West side of the Thames, upstream of Henley on Thames. The home stands in four aces of landscaped grounds with beautiful accessible and secure gardens boasting areas to sit, stroll and while away a sunny afternoon.

Just two miles from Henley on Thames, six miles from Reading and nine miles from Marlow, Lashbrook House sits in the picturesque South Oxfordshire village of Lower Shiplake. The home operates its own minibus for your convenience.

Spacious bedrooms and suites are all fully furnished and tastefully decorated to a high standard. The majority of rooms are purpose built, located on two floors, single and with ensuite facilities.

All rooms have television points, a lockable facility for valuables, a nurse call alarm and smoke detectors.

The Home provides personal care, nursing care and specialist Dementia care for older people on a long term, convalescent and short stay basis and the home has recently been upgraded to provide a dementia friendly environment for guests.

Twenty-four hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in these areas of care. All specialist equipment is available.

All Majesticare’s Homes put Residents’ choices first, and at Lashbrook House you are free to eat your meals in the dining rooms or in your own room. Happy to provide meals for visitors as well for a nominal charge. Fresh home-cooked food is nutritionally balanced and caters for special requirements such as vegetarian or soft foods.

Group: Majesticare

Person in charge: Fraser Bell (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 46 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hindi, Panjabi, Punjabi, Polish, Portuguese, Swahili, Tagalog

Single Rooms: 42

Shared Rooms: 2

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Lashbrook House Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.2 Lashbrook House Care Centre has a Review Score of 9.2 (9.169)

The Review Score of 9.2 (maximum of 10) for Lashbrook House Care Centre is based on 13 Review/Recommendations in the last 2 years. This Review Score of 9.169 is made up of a Quality Score of 4.604 Points (maximum of 5) relating to the rating and a Quantity Score of 4.565 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.169 for Lashbrook House Care Centre is based on 13 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.604 for Lashbrook House Care Centre is calculated as follows: ( (96 Excellents x 5) + (55 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.604

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.565 for Lashbrook House Care Centre is calculated as follows:

      1. 13 Positive Reviews = 3

      2. 0.1 x 13 Positive Reviews = 1.300 (maximum score = 1)

      3. (13 Positive Reviews ÷ 46 Registered Beds) x 2 = 0.565

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Lashbrook House Care Centre?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lashbrook House Care Centre

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

8 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 8 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

We could not have chosen a better care home. My mother spent her last days at Lashbrook and the staff made it as easy as possible for us. Everyone was extremely kind and respectful and eager to please. Her room was cheerful warm clean and comfortable. My mother became very frail however the carers included her in every activity she could enjoy and showed her their affection. The staff had good rapport with us and her GP and we were always welcomed whatever day or time it was.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was resident for only four weeks and died at Lashbrook House. She was extremely difficult to deal with during this time due to severe dementia but the staff coped admirably and showed care and patience. We were always made to feel welcome and all our concerns were taken seriously and dealt with promptly. The staff were lovely.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been at Lashbrook House for 20 months. All the staff and management are friendly, any concerns and the manager has dealt with it. Mum seems happy and I go away feeling that she is well cared for.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Exceptional care and love has been shown to my mother throughout her stay at Lashbrooks. Activities are lovely and staff get involved with the residence.
The support we as a family have been given this Christmas as my mum passed away has been phenomenal.
Thank you to everyone at Lashbrooks. My mum's 3 and a half years with you have been exceptionally happy.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Following a long period of complex health issues my Father required 24 hour nursing and assistance for all of his care needs, we required assurance all of his care needs would be met through effective communication, 24 hour nursing care, and access to Medical professionals if required, whilst living in pleasant and clean environment. Lashbrook House provided us with all of my Father's practical requirements with the addition of the 'personal touch'. All of the staff that I came in contact with were caring, professional, and empathetic. My father was treated with the utmost respect and dignity at all times and he appeared comfortable and peaceful during my regular visits to the home. The Home Manager communicated with me regularly of any changes and provided me and my family with the support required during what was a difficult period. I believe staff to be trained to a superior quality to deal with physical and cognitive impairment evident through the care my Dad received. I would like to thank the Manager and all staff on behalf of my Dad for making him feel 'at home' during his end of life.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely home in a beautiful setting with highly caring and kind staff. My father is treated with kindness and dignity.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father is always content when we visit. If he was unhappy it would be evident. Staff are always knowledgeable about how he is. I am notified if any changes in his condition. We are always welcomed when we visit. I feel comfortable that he will be well looked after when I leave him. This is no small thing as I have not always felt so comfortable in previous establishment Dad has been resident in. I am delighted with the care he receives at Lashbrook.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife was admitted December 2014. We have always been impressed with the courtesy, good relations with the carers, nursing staff always very professional and very helpful. The catering is of a good standard with the chef discussing and providing a good menu. The maintenance team have hung pictures, corrected tv service and always on hand to help with any problems. Good facilities, hairdressing, chiropodist and trips out.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has lived at Lashbrook House for the last year. During that time she has improved and become settled and happy there. The staff at the home are excellent and my mother is cared for very well. The staff are professional and friendly forming good relationships with the residents and their visitors. Residents are encouraged to join in organised events and made to feel a part of a family, we would not want mum to be anywhere else. This opinion is endorsed by my sisters.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very warm and friendly nursing home. Good relationship with all of the staff.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been at Lashbrook House for nearly a year and in that time she has flourished. The staff and management are all very attentive and considerate to her and to us as a family. The residents are extremely well cared for and they are encouraged to join into a variety of events that are laid on weekly. We wouldn't want mum to be anywhere else.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would strongly recommend Lashbrook House, we have been so well supported by ALL the staff there.
I would like to mention Patience, Penny and Mary, I feel like they are my friend's! They- like all the staff are so kind and caring. It's evident by the residents at Lashbrook House how well cared for they are. always clean and tidy with a relaxed and friendly atmosphere! Thank you for all your good work.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Yes I would recommend with reservation. It is a wonderful place and I am happy here - would recommend to anybody.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Rooms: Excellent

Value for Money: Good

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