Mill House Nursing Home

30/32 Bridge Street, Witney OX28 1HY

Mill House Nursing Home, Witney, Oxfordshire
Mill House Nursing Home, Witney, Oxfordshire
Mill House Nursing Home, Witney, Oxfordshire

Mill House is a Witney care and nursing accommodation set up in a renovated period home, where residents enjoy a modern care service with their own care packages and activities programme. The home provides residential and nursing care.

Together with attractive gardens and a conservatory, Mill House has its own library, offering residents a wide range of personal choice in terms of how they spend their days.

An activities coordinator plans a busy schedule, though participation remains optional, allowing residents to take part in daily events in the home as well as frequent excursions beyond it.

The dietary and cultural needs of service users are well-respected, with refreshments available throughout the day and night and carers making regular checks on residents' needs. Meals are prepared onsite by trained chefs who provide a varied daily menu. Special diets can be catered for.

Group: brighterkind

Person in charge: Stephanie Julian (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 43 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, Polish

Single Rooms: 43

Shared Rooms: 0

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Mill House Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9 Mill House Nursing Home has a Review Score of 9 (9.012)

The Review Score of 9 (maximum of 10) for Mill House Nursing Home is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.012 is made up of a Quality Score of 4.5 Points (maximum of 5) relating to the rating and a Quantity Score of 4.512 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.012 for Mill House Nursing Home is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.5 for Mill House Nursing Home is calculated as follows: ( (67 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 122 Ratings = 4.5

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.512 for Mill House Nursing Home is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 43 Registered Beds) x 2 = 0.512

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Mill House Nursing Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mill House Nursing Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

10 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 10 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother was in Mill House Nursing Home for 18 months. We have found the home to be very well run and all the staff were extremely pleasant. Her care whilst staying here has been excellent. She was always clean and tidy and very well looked after.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

My mum spent the last three months of her life in Mill House after being diagnosed with cancer. Although she was very nervous about the move all the staff made her feel welcome and put her at ease. Throughout the time my mum was at Mill House she was treated with a high level of care and kindness, respect and dignity on a daily basis. During the last two weeks of my mum's life I spent most of my time with her and other family members were frequently with her also. The staff could not do enough to support us and make us feel welcome. I am so pleased that I chose Mill House for my mum's end of life care and thank all who work there.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I came to Mill House Care Home from Yorkshire to be with my Mum and Grandma. From the start, I was extremely impressed by the service from the carers and nurses; nothing was too much trouble. Everyone showed compassion, love and genuine generosity. They went the extra mile with everyone who came into the room. Everyone's job was done efficiently but with respect and sensitivity. I felt my Grandma was in good hands and everyone took their job seriously and put so much effort into their role. Thank you so much!!!

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care my aunt receives at Mill House the staff are friendly, the management are always on hand to discuss issues if needed and the overall atmosphere of the home is very good.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was in Mill House for the last five weeks of her life. I must say I was impressed and pleased for her to receive the dignified care and attention she got in the home. The staff were polite, caring, attentive and accommodating. I don't think she could have been in a better place for her last days.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Building clean and homely and friendly. Staff caring and loving. Communication good. Warm, friendly and attentive, nothing too much trouble.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Mill House took my dad in at short notice when my mum became to ill to care for him. He had advanced Parkinsons and needed complete care. All the staff in Mill House were amazing, they took the time to get to know dad even though he couldn't speak or do anything for himself and showed real care and compassion in all their dealings with him. They also supported the whole family and especially my mum and were so sensitive and helpful when dad died. Food was unusually good for a care home environment. Happy to recommend Mill House to anyone.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum was admitted in somewhat of an emergency. It was fitting as my father had also been a resident for 2 months last year. I can't say enough about the staff. Extremely at tentative, respectful and genuine. I feel these are genuine caring people. We were offered a spare bed onsite during the final stages to ensure we were there. The facilities and in particular my mum's room were very pleasant and the food was more than adequate. The whole place felt like home, and whilst my mothers stay was relatively short, she was very happy there.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

All the staff very friendly and helpful. The staff seem to know the residents well and care about their welfare. Very obliging and answer any questions.

How likely would you be to recommend Mill House Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

My aunt was resident in Mill House for three and a half years, until her death on 13 January 2016. She reached the right old age of 92 years. When she entered the home she was not in a good state of health at all. She had been unable to care for herself properly for a very long time and had been in denial regarding the need for more help. The Manager all her staff have been wonderful. They nursed her back to an acceptable state of health, sadly she was never going to return to the person we all knew and loved. All the staff showed such care and compassion along with a high degree of patience, as my aunt was not always the easiest of people to look after. When her time finally came, we were able to be with her. The staff were very caring and this resulted in my aunt being able to die with dignity, something she would probably not have been able to do, if she had been in her own home. If she had not agreed to enter the home in 2012 she would have died in 2012. She was very ill.
Although my aunt would not join in any of the communal activities, this was not for the want of trying by the staff. They did try on numerous occasions. She did enjoy having her hair done.
For someone who is in the same situation as my aunt, we would have no hesitation to recommend Mill House to anyone.
We cannot thank the Manager and all her staff enough.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hello, my mother Carmen was not very well, mum is 87. It came to the time for mum to go to a care home. The manager Stephanie Julian gets my 10/10. When your in the room with Stephanie she makes your feel happy and safe. Things could not be any better for our family. Stephanie with her back up staff, work so well as a team. I can go to bed at night and my mum is happy and safe in her new home. I do not need to think is my mum on the floor and can't get help any more. Mill house has a home feel to it, not cold. Stephanie is a team player, with love for all. Well done to all.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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