Buxton Lodge Care Home

53 Buxton Lane, Caterham CR3 5HL

Buxton Lodge Care Home, Caterham, Surrey
Buxton Lodge Care Home, Caterham, Surrey
Buxton Lodge Care Home, Caterham, Surrey

Buxton Lodge Care Home has just completed its 8 bed extension to the highest standards and is now registered for 44 beds.

Buxton Lodge has acquired a reputation as having the very highest standards for residents with all levels of care. The home employs highly trained registered nurses and care assistants who provide 24-hour professional support

Buxton Lodge’s experienced team of staff are all trained in looking after people, including those with dementia and complex nursing needs. staff believe in providing a balance between support when it’s needed, and helping residents maintain their independence, whilst encouraging each resident to lead a full and active lifestyle wherever possible.

Professionals believe the person centred care for every resident is unique. Therefore each resident has their own individual plan of care that meets their emotional, psychological, social and spiritual needs as well as physical needs. All staff are committed to helping residents to maintain self-respect and dignity at all times.

Stimulation and activities are particularly important to residents who enjoy physical and mental activities such as baking, reminiscence, painting, music and arts, gardening, pet care, gentle exercise and life skills, which helps bolster their strength and energy, improve their appetite and humour, and offers them an opportunity to interact with staff and other residents.

Group: New Century Care

Person in charge: Genevieve Rodrigues (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 44 residents

Registered Care Categories*: Dementia • Learning Disability • Physical Disability • Sensory Impairment

Admission Information: Ages 18+.

Single Rooms: 32

Shared Rooms: 6

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Buxton Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.1 (9.073)

The Review Score of 9.1 (maximum of 10) for Buxton Lodge Care Home is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.073 is made up of a Quality Score of 4.573 Points (maximum of 5) relating to the rating and a Quantity Score of 4.5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.073 for Buxton Lodge Care Home is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.573 for Buxton Lodge Care Home is calculated as follows: ( (80 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.573

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.5 for Buxton Lodge Care Home is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 44 Registered Beds) x 2 = 0.500

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My Mum could not be in a better place. The staff are friendly and caring. The food is excellent. I can rest safe in the knowledge that my lovely Mum is safe and is being well looked after by people who care.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Their is room for improvement but overall a very good nursing home, nurses very good most carers are good and management not her very often and not a lot of time to spare when she is. But overall family would recommend Buxton Lodge to people we know.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother and Aunt have both been in Buxton Lodge. I honestly think they make an great effort for people here. The staff are like family, kind and caring. The décor is pleasing and very clean. Food is good and the best thing is my Aunts room looks over the lovely garden. All in all 10 out of 10.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff are friendly and kind, activities are good, comfortable, food is good.

How likely would you be to recommend Buxton Lodge Care Home? Likely

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been a resident in Buxton Lodge care home for just over year. She suffers from Parkinson's disease and dementia and she is unable to get up at all she spends her time I bed, in spite of the she has been very well looked after an I am able to visit her anytime I wish. I am very grateful for this as it gives me peace of mind and helps me to cope with life living on my own as I am 82 years old.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmothers time in Buxton Lodge has been beyond wonderful she is happy and content the staff are always there to help her needs. Although we live two hours a ways we never need to panic about my grandma knowing she is in good hands.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We attended the fete and most of the residents were outside. There was musical entertainment from 40's, 50's, 60's which was great for the residents, especially for those with dementia. Staff went round with sun cream making sure everyone was okay. It was a lovely afternoon.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Buxton Lodge is an excellent nursing home with comfortable, well-appointed, accommodation and friendly, helpful and efficient staff! Food is excellent. Residents are well cared for. It has a beautiful, sunny garden for use in the summer months! There are regular events to maintain the interest levels of residents.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff are very caring and communicate well. The home is well motivated and clean. My husband is very happy and settled.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We visited for the summer family day, and it was fantastic. What a lovely day it was. Lots of stalls for children, a tombola and a BBQ. We had a lovely visit and my father in law looked very well care for.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very impressed with this care home after two years. Very clean - no urine smell when I arrived here to see a friend, the residents who were in the lounge looked happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Buxton Lodge Care Home

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Buxton Lodge Care Home

Job Vacancies

Care Assistants

Attractive rates (Care Home / Nursing Home • Full Time)
Caterham, Surrey

RGN

Attractive rates + £1000 joining bonus + NMC fees paid (Care Home / Nursing Home • Part Time)
Caterham, Surrey

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Care Home Idol 2015

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