Buxton Lodge Care Home, Caterham, Surrey
Buxton Lodge Care Home, Caterham, Surrey
Buxton Lodge Care Home, Caterham, Surrey

Buxton Lodge Care Home has just completed its 8 bed extension to the highest standards and is now registered for 44 beds.

Buxton Lodge has acquired a reputation as having the very highest standards for residents with all levels of care. The home employs highly trained registered nurses and care assistants who provide 24-hour professional support

Buxton Lodge’s experienced team of staff are all trained in looking after people, including those with dementia and complex nursing needs. staff believe in providing a balance between support when it’s needed, and helping residents maintain their independence, whilst encouraging each resident to lead a full and active lifestyle wherever possible.

Professionals believe the person centred care for every resident is unique. Therefore each resident has their own individual plan of care that meets their emotional, psychological, social and spiritual needs as well as physical needs. All staff are committed to helping residents to maintain self-respect and dignity at all times.

Stimulation and activities are particularly important to residents who enjoy physical and mental activities such as baking, reminiscence, painting, music and arts, gardening, pet care, gentle exercise and life skills, which helps bolster their strength and energy, improve their appetite and humour, and offers them an opportunity to interact with staff and other residents.

Group: New Century Care

Person in charge: Patrick Gonsaro (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 44 residents

Registered Care Categories*: Dementia • Learning Disability • Physical Disability • Sensory Impairment

Admission Information: Ages 18+.

Single Rooms: 32

Shared Rooms: 6

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Buxton Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Buxton Lodge Care Home has a Review Score of 9.3 (9.316)

The Review Score of 9.3 (maximum of 10) for Buxton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Buxton Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Buxton Lodge Care Home is calculated as follows: ( (87 Excellents x 5) + (45 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 144 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.795 Points relating to the number of positive Reviews for Buxton Lodge Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered beds ÷ 5). 7 Reviews ÷ 8.8 Target = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Buxton Lodge Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Buxton Lodge Care Home

  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I have found the home to be welcoming. Always clean, good food provided. Activities are provided for residents. If information is required it's given freely regarding patients health. Welcoming to visitors.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Buxton Lodge is wonderful. All the people are just so caring and attentive to the residents and families needs. From the chef who comes around and if the resident doesn't fancy what is on the menu will cook something specially. The linen is washed, ironed and nicely folded- never lost! Tea served on a tray with teapot, milk jug etc. Carers constantly chatting to the residents and popping in to ensure they have company. The home is comfortably warm, appropriate activities in the lounge with welcoming recliners for those that prefer them. Mum is encouraged to go to the lounge when she feels up to it. Sherry before lunch is always well received. There is not enough room to write more!!

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is friendly and comfortable but would always do with more staff.

How likely would you be to recommend Buxton Lodge Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Excellent, friendly but professional staff, very kind.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever we visit nothing is ever too much trouble and we are always made most welcome. Always a happy atmosphere even when a resident is having an obvious 'bad day'. Their patience seems to know no bounds, whatever is thrown at the staff, always calm and helpful. Everywhere is very clean and well presented and there is never any smell. Fabulous!!

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A super home, friendly, good food, well run, easy to be in, any niggles are promptly resolved and attended to, good communication with staff and local doctors. My mother enjoys it very much is very well cared for, a great relief and a refuge. The food has improved even more than before. It has been consistently like this from when we arrived and felt cosy and genuinely caring from the beginning. It takes considerable stress away whilst I get on with everything else needed.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased with Buxton Lodge and the care they gave to my Aunt during her 5-week respite. She stayed following an emergency respite required to help her get back to health and I was impressed with their care and concern for my Aunt and all their residents. My Aunt felt very well looked after, happy and secure in the environment they provided.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum could not be in a better place. The staff are friendly and caring. The food is excellent. I can rest safe in the knowledge that my lovely Mum is safe and is being well looked after by people who care.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and Aunt have both been in Buxton Lodge. I honestly think they make an great effort for people here. The staff are like family, kind and caring. The décor is pleasing and very clean. Food is good and the best thing is my Aunts room looks over the lovely garden. All in all 10 out of 10.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We attended the fete and most of the residents were outside. There was musical entertainment from 40's, 50's, 60's which was great for the residents, especially for those with dementia. Staff went round with sun cream making sure everyone was okay. It was a lovely afternoon.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

All staff are very caring and communicate well. The home is well motivated and clean. My husband is very happy and settled.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We visited for the summer family day, and it was fantastic. What a lovely day it was. Lots of stalls for children, a tombola and a BBQ. We had a lovely visit and my father in law looked very well care for.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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