Wingham Court Care Home, Esher, Surrey
Wingham Court Care Home, Esher, Surrey
Wingham Court Care Home, Esher, Surrey

Wingham Court welcomes younger people into the home to receive both long term care and shorter stays.   Those with challenging behaviour or those who have suffered a brain injury will receive specialist support from the home’s dedicated team of staff.

The home provides onsite physiotherapy and occupational therapy services to ensure that the home can offer the appropriate level of care. An individual rehabilitation package is created for every resident. With Wi-Fi across the home, a coffee bar and computer room, residents have access to modern facilities in a safe environment.

Occupants can cook and make snacks for themselves, and the team of kitchen staff work with the chef to serve tasty and healthy meals to each resident. A variety of meals are provided and traditional days are often celebrated with special meals.

The young residents at Wingham Court are active every day, with great importance placed on creating an exciting programme of events to stimulate their creativity and enjoyment with being active. Sports, outings and arts and crafts are regularly enjoyed.

Group: Bupa Care Homes

Person in charge: Claire Hooper (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 73 residents

Registered Care Categories*: Learning Disability • Physical Disability • Younger Adults

Specialist Care Categories: Challenging Behaviour • Head/Brain Injury • Parkinson's Disease • Stroke

Admission Information: Ages from 18 to 65.

Single Rooms: 73

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Wingham Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.1 (9.059)

The user Review Score of 9.1 for Wingham Court Care Home is based on 26 Review/Recommendations. This Review Score of 9.059 is made up of 4.347 Points relating to the ratings and 4.712 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


It was my first visit. I found the place lovely, in an idyllic area. The rooms are spacious. The staff were extremely helpful and caring. The atmosphere was very pleasant with plenty of facilities.

How likely would you be to recommend Wingham Court Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

New management made a lot of difference. Any problems dealt with promptly.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our daughter needed emergency respite care and was offered a place here, everyone was very helpful and caring. From the start they welcoed her and took on board all of her problems with a smile and professionalism.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Wingham Court Care Centre is the best, I have more space and get on better with my mum and dad, I get more independence. I hope I get on with the staff but for the most part I am happy here.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The overall standard of the above home has improved immensely under the new management. The only contentious issue is the quality of the furnishings in YP02.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Wingham Court Care Centre, Bupa Care Homes at Wingham Court Care Home responded to this review on 23 Oct 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Willow Ward desperately requires a permanent manager. The turnover of staff is very high and residents like to be familiar with their nurses and carers. The staff with long term service are extremely good. It would help the more needy residents if there was a carer looking after one very needy resident and one not so needy. A resident is frequently seen around the premises and grounds with cans of alcohol - sometimes one in each hand which when empty are left just anywhere. Not a good advertisement especially in reception.

How likely would you be to recommend Wingham Court Care Home? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

JW, Marketing Executive at Wingham Court Care Home responded to this review on 12 Nov 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

For the home to continue what it has been doing with its strive towards excellence.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Good place I like it here. I've been here twelve years and I recommend it. I receive excellent care. My room is kept clean and tidy. The managers are excellent.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have lived in this home for a number of years and enjoy it.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy here everything is so good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My daughter is confined to her bed, unable to see, speak or move, so totally dependent on the staff, who all do an excellent job.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My friend has been a resident of Wingham Court for many years. The nursing and HCA staff understand his needs and provide great care. There is also strong physiotherapy and occupational therapy team with a focus on his rehabilitation. At the end of the day though, the very caring attitude of the staff is the most important strength of Wingham.

How likely would you be to recommend Wingham Court Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Expert care, understanding and love in those tense, frustrating moments. Finding safety and comfort for a family. Trust and empathy!

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Excellent care home, staff and food very nice. I like living here.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Good care home, nice place to live.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

A very good home with beautiful grounds and well cared for. Very cosy rooms and well maintained. Very caring staff and you are well looked after. Good variety of food and plenty of choice. All your care needs are catered for,

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is on the way up to what it used to be.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found that the stay here has been excellent, facilities for everything that I have wanted to do. I have played three musical instruments before and would really like to play them again. The home itself in all respects has been first class. When you find a carer/nurse that you can speak with they will just seem to be first class. Keep up the good work.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic home. Brilliant manager and staff. Really lovely caring people all looking after such poorly people. My daughter is so lucky to be here. I feel happy knowing she is being looked after properly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The premises are very nice inside and out. The food is decent, rooms spacious, outings frequent - but it's the care that makes this home outstanding. My husband is a lovely, funny chap but he has patches of aggressive grumpiness. They can't manhandle him or shout back (obviously) but they take so much patient trouble to talk him round and are always looking to learn as much as they can about him, to help him better. You'd never be afraid to go home and leave your relative with them.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Always a warm friendly atmosphere when you enter the home. Responsive management. Good food.

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Mother went to Wingham 5 years ago from RNOH, Stanmore after becoming tetraplegic with C4/5 incomplete injury. It was the only home in the area that could manage her 24 hour needs (visited 8). Working with physio and OTs on a daily basis, she is walking again. The home's multidisciplinary team have been consistently excellent and respond well to family requests as medical needs change. They now have 4 residents with spinal injury. The manager has close contact with the spinal unit at RNOH. Invited community liason sister to do specialist training with care home staff. We could not achieve a better result or care for mother.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Wingham Court provides an all-round excellence in service and facilities. Staff are highly professional, competent, caring and always friendly. Rooms and recreation areas are warm and inviting, care and support for the residents is of the highest quality, in a safe and secure environment.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son has been a resident for 11 years. He suffered a severe head injury in 1994 which has left him with memory problems, paranoia and periodic epileptic seizures. He is being treated with psycotic drugs for schizophrenia. He loves Wingham Court and I am totally happy with his care in every respect.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Wingham Court is a very good care home; the residents are involved in lots of activities and taken out to many interesting places. The home is in a beautiful setting and the staff are very caring.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care and support not only shown to my husband but to myself and my children is over and above anything that I expected. This care home is like a community that my husband now lives in, all the residents and staff are so friendly. I know I can walk away knowing my husband is cared for and supported but also surrounded by friends.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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