Clare House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ

Clare House Care Home, Walton-on-Thames, Surrey
Clare House Care Home, Walton-on-Thames, Surrey
Clare House Care Home, Walton-on-Thames, Surrey

Clare House, in Walton-on-Thames, employs highly trained care assistants and registered nurses to make a positive difference for adults with respite, convalescence and a range of other nursing needs. The care team also has expertise in palliative care and in looking after those with Parkinson’s disease.

A renovated Tudor-style property, Clare House is a stylish place to recover, with attractive lounges, rooms to welcome guests and en-suite rooms for added comfort and privacy. A spacious conservatory provides a relaxing setting to enjoy views of the sunny gardens.

After arrival, residents have their dietary preferences recorded and incorporated into the food menu, which is prepared using fresh and seasonal produce.

Coastal outings are a pleasing part of the home’s activities and residents have their personal interests and hobbies supported within their daily lives.

Group: Bupa Care Homes

Person in charge: Tracy Lazell (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 32 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease

Languages Spoken by Staff (other than English): French

Single Rooms: 32

Rooms with ensuite WC: 26

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Clare House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Clare House Care Home has a Review Score of 8.5 (8.528)

The Review Score of 8.5 (maximum of 10) for Clare House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Clare House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.153 for Clare House Care Home is calculated as follows: ( (30 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 72 Ratings = 4.153

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.375 Points relating to the number of positive Reviews for Clare House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.4 positive Reviews (32 registered beds ÷ 5). 4 Reviews ÷ 6.4 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clare House Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clare House Care Home

  • Daughter of Resident/Service User
    3
  • Grandson of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Clare House had a welcoming and friendly atmosphere. My aunt received excellent care. All the staff were friendly and helpful. We were always offered refreshments when we visited. In her final days my aunt was treated with the utmost respect and dignity. This home deserves recognition for it's dedication to making their residents feel valued and respected.

How likely would you be to recommend Clare House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Clare House Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

To be told by your elderly mum that she thinks we have found the ideal place for her to live in is immensely reassuring. This is chiefly due to the daily kindness of the whole staff. My brother and I are truly grateful for the service provided by Clare House.

How likely would you be to recommend Clare House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Clare House Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The home provides activities, once a month outings, they have entertainment regularly. My mothers room is bright and pleasant and she has some of her own things about it. The staff are friendly and kind, they do their best to keep staff as in any job people come and go. The manager holds meetings with residents and relatives on a regular basis. Mym other is happy and I know there is someone there for 24 hrs a day. On the whole I am very pleased with Clare House if I have a question there is always someone to go to.

How likely would you be to recommend Clare House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Clare House Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Clare House seems a very friendly and caring place. Since recently undergoing a face lift, has brightened the house up and looks much fresher and inviting. As my husband is housebound I cannot speak for the activities available. He likes to keep to himself, the other residents I've met seem fairly happy and talkative.

How likely would you be to recommend Clare House Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

The staff have all been brilliant - very caring, kind and helpful. The home itself is clean, bright and efficiently run. Would highly recommend this establishment!

How likely would you be to recommend Clare House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I think that Clare House could perform better. There appears to be a high turnover of staff, many agency workers and it seems generally a bit disorganised, particularly in comparison to other homes that I have had experience with. My grandfather 95 and is almost blind and very deaf, and up until a recent fall, he had always been very independent. He has had numerous problems with Clare House all of which seem to stem from poor organisation and lack of a core team. Examples of issues include being spoken to by people who clearly don't realise he is deaf, being asked to perform tasks that would be difficult for someone who is blind, such as buttoning up his pyjamas and being dealt with by people who don't seem particularly empathetic to his needs - there seems to be a lot of examples of times when someone has promised to look into something or action a request and failed to follow up.
I understand that the home has also changed manager 3 times since the turn of the year and despite my grandfather making numerous requests and the home being the size of a large house, the management are rarely able offer their time to discuss issues that he wishes to raise. Our family are frequently having to replace items of clothing that have been lost. I've spoken to many members of staff and they are all extremely pleasant and hard working, but overall there seems to be a lack of organisation from the top. The premises, activities and food are all good, but ultimately for me, the care services aren't up to standard for well over £1000+ p/w.

How likely would you be to recommend Clare House Care Home? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Very Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

Clare House Nursing Home, Bupa Care Homes at Clare House Care Home responded to this review on 11 Aug 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to discuss this in more detail with a member of the team please contact us on 01133816293.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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