Clare House Nursing Home, Walton-on-Thames, Surrey
Clare House Nursing Home, Walton-on-Thames, Surrey
Clare House Nursing Home, Walton-on-Thames, Surrey

Clare House, in Walton-on-Thames, employs highly trained care assistants and registered nurses to make a positive difference for adults with respite, convalescence and a range of other nursing needs. The care team also has expertise in palliative care and in looking after those with Parkinson’s disease.

A renovated Tudor-style property, Clare House is a stylish place to recover, with attractive lounges, rooms to welcome guests and en-suite rooms for added comfort and privacy.

After arrival, residents have their dietary preferences recorded and incorporated into the food menu, which is prepared using fresh and seasonal produce.

Coastal outings are a pleasing part of the home’s activities and residents have their personal interests and hobbies supported within their daily lives.

Group: Bupa Care Homes

Person in charge: Tracy Lazell (Interim Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 32 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease

Languages Spoken by Staff (other than English): French

Single Rooms: 32

Rooms with ensuite WC: 26

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Clare House Nursing Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Current Reviews

Review Score: 8.4 (8.436)

The user 'Review Score' (8.4 for Clare House Nursing Home) is based on 7 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Clare House Nursing Home

Home from home
My husband moved to Clare House in December 2014 following a stroke. We were both welcomed warmly and he has been made very comfortable. All the staff have taken good care of him and I am happy that he is in safe hands. It is the next best thing to being at home and over the months everyone at Clare House feels like an extended family. They also look after me on the not so good days!. There are a variety of activities organised, which are not compulsory, but my husband particularly enjoys going on the outings. The food is better than I hoped and I enjoy being with him at meal times some days.

How likely would you be to recommend Clare House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Clare House Nursing Home

No other home would take my mother and now I'm pleased they didn't. Everyone at Clare House from handyman to manager are all caring and helpful, you can go to them at anytime for information or help. My mothers quality of life had improved a lot she joins in activities goes on outings once a month when well enough. She has a choice of food and drinks which is available 24 hrs, they have a hairdresser, podiatry, doctor once a week unless needed more. I have no complaints about anything and If I did I know I can speak to the staff.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Clare House Nursing Home

I think that Clare House could perform better. There appears to be a high turnover of staff, many agency workers and it seems generally a bit disorganised, particularly in comparison to other homes that I have had experience with. My grandfather 95 and is almost blind and very deaf, and up until a recent fall, he had always been very independent. He has had numerous problems with Clare House all of which seem to stem from poor organisation and lack of a core team. Examples of issues include being spoken to by people who clearly don't realise he is deaf, being asked to perform tasks that would be difficult for someone who is blind, such as buttoning up his pyjamas and being dealt with by people who don't seem particularly empathetic to his needs - there seems to be a lot of examples of times when someone has promised to look into something or action a request and failed to follow up. I understand that the home has also changed manager 3 times since the turn of the year and despite my grandfather making numerous requests and the home being the size of a large house, the management are rarely able offer their time to discuss issues that he wishes to raise. Our family are frequently having to replace items of clothing that have been lost. I've spoken to many members of staff and they are all extremely pleasant and hard working, but overall there seems to be a lack of organisation from the top. The premises, activities and food are all good, but ultimately for me, the care services aren't up to standard for well over £1000+ p/w.

How likely would you be to recommend Clare House Nursing Home? Extremely likely

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Very Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

Clare House Nursing Home, Bupa Care Homes at Clare House Nursing Home responded to this review on 11 Aug 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to discuss this in more detail with a member of the team please contact us on 01133816293.

Clare House Nursing Home

All the staff at Clare House are particularly welcoming, friendly and helpful. They do all they can to keep residents and relatives informed and I think they really engage with them and care about them. They gardens are pleasant and well maintained and the home maintenance is cheerfully and quickly kept in working order. The building is old fashioned and causes some limitations. Redecoration would be good as the fabric is tired.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Clare House Nursing Home

Clare House is a homely, caring place with some excellent staff, a number of whom have worked there for many years, providing that essential continuity of care. Relatives of residents are kept updated on their loved ones' care plans and changes in medication. There are plenty of activities arranged every week and relatives are encouraged to join it, thus making it more of a family affair. Concerns and opinions are always listened to by management and acted on accordingly.

How likely would you be to recommend Clare House Nursing Home? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Clare House Nursing Home

We would recommend this care home to anyone it is excellent.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Clare House Nursing Home

delighted with amazing care at Clare House. (I have booked my room here for 20 years time!) Very friendly staff who have natural empathy for all the residents. Various,excellent activities to keep all engaged. Food is of a very high standard, adapted to individual needs, medical care excellent, relatives kept informed. Well done to all staff, you are a hard act to beat!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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