Cranmer Court

Farleigh Road, Farleigh Common, Warlingham CR6 9PE

Cranmer Court, Warlingham, Surrey
Cranmer Court, Warlingham, Surrey
Cranmer Court, Warlingham, Surrey

Cranmer Court is a purpose-built home that specialises in residential and nursing provision, located in landscaped gardens that residents can view from their balconies.

The home values its local reputation and, while having a vibrant social atmosphere that residents can make the most of, is also committed to a high standard of end of life care, as well as trial stays, respite breaks and convalescent care.

Cranmer Court operates an open visiting policy, where residents and loved ones may visit at convenient times.

Group: Caring Homes Group

Person in charge: Norah Davey (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 62 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: AIDS/HIV • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Cranmer Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 04 Jan 2017

Please call 0808 223 5421 or email enquiries@caringhomes.org for further information on the current Bed Vacancies at Cranmer Court.

Reviews

8.8 Cranmer Court has a Review Score of 8.8 (8.844)

The Review Score of 8.8 (maximum of 10) for Cranmer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Cranmer Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Cranmer Court is calculated as follows: ( (38 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.073 Points relating to the number of positive Reviews for Cranmer Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.4 positive Reviews (62 registered beds ÷ 5). 4 Reviews ÷ 12.4 Target = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cranmer Court?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cranmer Court

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1

My father has been a resident at Cranmer Court for the last six months, he is extremely happy to be there.

My father has been treated with the best care from all the staff/nurses and he has also made many friends. The care the staff show to the residents is heart warming. They are treated with the greatest of respect and in a very friendly manner.

The home is exceptional clean and tidy and my fathers own room is a "home from home". The staff have called me several times and have always been polite and helpful.

The catering and menu choices for each day is superb and the dining area is spotless.

Daily activities at the care home keep my father amused and happy and get him out of his room to mingle with other residents.

I was concerned on a daily basis when my father was in his previous home, now I am so happy to know he is getting 1st rate care and attention. I would not hesitate to recommend Cramer Court to anyone looking for a suitable home for an elderly relative.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very pleased with the way my mother in law was looked after during her 4 1/2 years in your home. I therefore had no hesitation in placing my mother in your care. She has now been with you for three months and is very happy.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think I can sum up my feelings by saying I can go home from my daily visit knowing I could not leaver her in a better place for her nursing and care where she will be looked after safely with kind treatment for all of her needs.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care home my Mum is in is a remarkable place. The staff from the manager down to the domestic staff and all in between are amazing, wonderful, caring people. They always gave time to speak to use regarding any concerns and are extremely kind and caring to Mum. They all treat my Mum with the utmost respect although at times she can be quite trying. They are always courteous.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Cranmer Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

December 2016

February 2016

October 2014

Beacon Status 2014

Recipient: Cranmer Court

Date: Tuesday 14 Oct 2014

more details

February 2014

Job Vacancies

Staff Profiles

Norah

Norah Davey

Job Title: Home Manager

Joined: 2008

Description:

Norah Davey is the Manager of Cranmer Court Nursing Home in Warlingham, Surrey where she leads a dedicated staff team providing nursing and residential care for up to 56 older people.
Norah has over 16 years of experience managing nursing homes. She has completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.

As the Manager of Cranmer Court since 2008, Norah has recruited an outstanding staff team to provide the highest standard of care for the home’s residents. Norah is passionate about palliative care, and uses her extensive skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.

Since joining the team at Cranmer Court, Norah has established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. Norah instils confidence in her residents with her approachable attitude.
Throughout Norah’s time at Cranmer Court, she has received positive feedback from residents, relatives, and staff in her pursuit to develop a vibrant community. As a Manager, she enjoys a challenge and is not afraid to put in as much effort as possible in order to achieve success. Norah approaches her work with excitement in knowing that no two days are ever the same.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cranmer Court