Cranmer Court

Farleigh Road, Farleigh Common, Warlingham CR6 9PE

Cranmer Court, Warlingham, Surrey
Cranmer Court, Warlingham, Surrey
Cranmer Court, Warlingham, Surrey

Cranmer Court is a purpose-built home that specialises in residential and nursing provision, located in landscaped gardens that residents can view from their balconies.

The home values its local reputation and, while having a vibrant social atmosphere that residents can make the most of, is also committed to a high standard of end of life care, as well as trial stays, respite breaks and convalescent care.

Cranmer Court operates an open visiting policy, where residents and loved ones may visit at convenient times.

Group: Caring Homes Group

Person in charge: Norah Davey (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 62 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: AIDS/HIV • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Cranmer Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.2 Cranmer Court has a Review Score of 9.2 (9.170)

The Review Score of 9.2 (maximum of 10) for Cranmer Court is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.170 is made up of a Quality Score of 4.847 Points (maximum of 5) relating to the rating and a Quantity Score of 4.323 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.170 for Cranmer Court is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.847 for Cranmer Court is calculated as follows: ( (102 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.847

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.323 for Cranmer Court is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 62 Registered Beds) x 2 = 0.323

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Cranmer Court?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cranmer Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 6 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My father has been a resident at Cranmer Court for the last six months, he is extremely happy to be there.

My father has been treated with the best care from all the staff/nurses and he has also made many friends. The care the staff show to the residents is heart warming. They are treated with the greatest of respect and in a very friendly manner.

The home is exceptional clean and tidy and my fathers own room is a "home from home". The staff have called me several times and have always been polite and helpful.

The catering and menu choices for each day is superb and the dining area is spotless.

Daily activities at the care home keep my father amused and happy and get him out of his room to mingle with other residents.

I was concerned on a daily basis when my father was in his previous home, now I am so happy to know he is getting 1st rate care and attention. I would not hesitate to recommend Cramer Court to anyone looking for a suitable home for an elderly relative.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very pleased with the way my mother in law was looked after during her 4 1/2 years in your home. I therefore had no hesitation in placing my mother in your care. She has now been with you for three months and is very happy.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think I can sum up my feelings by saying I can go home from my daily visit knowing I could not leaver her in a better place for her nursing and care where she will be looked after safely with kind treatment for all of her needs.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care home my Mum is in is a remarkable place. The staff from the manager down to the domestic staff and all in between are amazing, wonderful, caring people. They always gave time to speak to use regarding any concerns and are extremely kind and caring to Mum. They all treat my Mum with the utmost respect although at times she can be quite trying. They are always courteous.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cranmer Court provided professional palliative care for my father in the last few months of his life. The environment, staff and management were all conducive in making a calm and pain free end. I unreservedly recommend them.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was looked after very well by kind and caring staff. They also made me feel very comfortable. Activities took place every morning and afternoon and varied. The manager has an excellent relationship with staff, residents and visitors.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was admitted to Cranmer Court for end of life care. It was a sudden diagnosis and an extreme shock for us all. We wanted to spend as much time as possible with her in her final days, Cranmer Court allowed us to do this being so close and initially why we chose it.
From the moment we contacted Cranmer Court we had their utmost support dealing with the transfer of my aunt from an out of borough hospital, not a straightforward or quick process, and time was something we didn't have due to my aunts ill health, when we felt overwhelmed by this process Nora stepped in, and took control.
We cannot recommend this care home enough. From the cleaners, Chefs, Carers, Nurses, Receptionists to Management, all were exceptional, professionally carrying out their roles, but with a sensitivity and care that made this emotional moment in our lives a little easier to bear. The staff couldn't help enough and nothing was too much trouble.
Collectively as a family we spent all day and late into the evening there, and were privy to see the day to day workings of the home. My aunts care was not an exception, all residents were treated this way, and seemed very content and cared for.
We feel that even though this care home was initially chosen for location, we were truly fortunate to have found such an accommodating, caring and professional establishment and highly recommend this home.

How likely would you be to recommend Cranmer Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was cared for professionally, caring and thoughtful manner. Mum had a lovely room with friendly staff and the food was also very good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent the last three weeks of her life at Cranmer court. The care Mum received was first class. The staff, without exception displayed complete professionalism and kindness, I can think of no other place I would have preferred mum to be. This is a well run facility which is spotlessly clean. I can whole heartily recommend this care home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has severe stroke symptoms resulting in complete paralysis, no verbal communication or ability to feed himself. We were highly recommended to this care home and compared to the other options locally we can all say without a doubt they have met and exceeded our expectations re care, interest in him and us as a family. Not just serving his medical needs but also his social needs allowing visiting performers to come to his room. Allow him to sit out in the lounge and garden when possible. posting pictures on his wall making him feel included, birthday presents and so much more. The bond we have with staff is just like extended family. We cannot thank them enough!

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

October 2014

Beacon Status 2014

Recipient: Cranmer Court

Date: Tuesday 14 Oct 2014

more details

February 2014

Job Vacancies

Staff Profiles

Norah

Norah Davey

Job Title: Home Manager

Joined: 2008

Description:

Norah Davey is the Manager of Cranmer Court Nursing Home in Warlingham, Surrey where she leads a dedicated staff team providing nursing and residential care for up to 56 older people.
Norah has over 16 years of experience managing nursing homes. She has completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.

As the Manager of Cranmer Court since 2008, Norah has recruited an outstanding staff team to provide the highest standard of care for the home’s residents. Norah is passionate about palliative care, and uses her extensive skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.

Since joining the team at Cranmer Court, Norah has established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. Norah instils confidence in her residents with her approachable attitude.
Throughout Norah’s time at Cranmer Court, she has received positive feedback from residents, relatives, and staff in her pursuit to develop a vibrant community. As a Manager, she enjoys a challenge and is not afraid to put in as much effort as possible in order to achieve success. Norah approaches her work with excitement in knowing that no two days are ever the same.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cranmer Court