Holly Lodge Nursing Home

St Catherines Road, Frimley Green, Camberley GU16 9NP

Holly Lodge Nursing Home, Camberley, Surrey
Holly Lodge Nursing Home, Camberley, Surrey
Holly Lodge Nursing Home, Camberley, Surrey

Holly Lodge is surrounded by woodland and is set in its own landscaped grounds. This purpose built luxurious home has been designed to offer specialist nursing care for elderly residents suffering from Alzheimer’s and other related dementia conditions.

Holly Lodge provides 24 hour nursing care and each resident has an individual care plan.

Accommodation at Holly Lodge is offered in bedrooms with en-suite facilities, telephone and TV points, thermostatic radiators, smoke detectors and 24 hour nurse call system. Residents are welcome to bring their personal effect and small items of furniture. Other communal areas include a spacious lounge on each floor, and a dedicated activities room.

The home has a sensory garden which has been carefully designed to provide a stimulating environment, featuring plants chosen for their colour, scent and feel.

A menu providing excellent choice and variety is offered with special diets being catered for.

The activities team provide a wide range of stimulating activities.

Family and friends are welcome at any time.

Please visit the website for more details.

Group: Forest Care Ltd

Person in charge: Alarico Bustamante (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Chinese - Cantonese, Spanish; Castilian, Portuguese, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Holly Lodge Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 03 Jan 2017

Dementia/Alzheimer's

Reviews

9.5 Holly Lodge Nursing Home has a Review Score of 9.5 (9.492)

The Review Score of 9.5 (maximum of 10) for Holly Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Holly Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.659 for Holly Lodge Nursing Home is calculated as follows: ( (169 Excellents x 5) + (75 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 249 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.833 Points relating to the number of positive Reviews for Holly Lodge Nursing Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered beds ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holly Lodge Nursing Home?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Holly Lodge Nursing Home

  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Volunteer
    3
  • Brother of Resident/Service User
    1
  • more

Holly Lodge Nursing Home provides specialist care for people living with dementia. It is a purpose built nursing home and very close to where I live. My wife has only been there for 4 months. The staff are always caring and understanding. At present, I have no complaints.

How likely would you be to recommend Holly Lodge Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have always been very satisfied with the care of my wife by all the staff and would be prepared to recommend it to any other person should the occasion arise.
The personal room is always kept in an immaculate condition beautifully clean and cared for.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have known the resident who suffers from advanced dementia for over 40 years and was appointed by the court of protection to oversee her welling, her only daughter living in Canda. When I was appointed she was a resident in a care home in Cobham which was bad in all ways. My research found Holly Lodge and I can say with confidence that the care she has received during the past 7 and a half years has kept her above which would not have been the case if I have left her where she was in a home that was rated good by CQC.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mum has been in this lovely home for the last 6 weeks since moving from a care home in Swansea. My mum has settled in really well thanks to the excellent care she has received.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband could not have received better care if he had been royalty.
He was only in the home for a few weeks but he settled well, was always looked after and cared for and the staff treated him with full dignity at all times. My only regret is that he was admitted to hospital for 2 weeks and on my insistance was returned to the above home. His care in hospital was not up to the standard of care received in Holly Lodge.

We were kept informed at all times and my daughter and myself were able to be present at his end. He died with dignity and pain-free. I could not have asked for anything more.

As I am retired district nurse I have been into a number of nursing homes in this area and Holly Lodge comes out top.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my Auntie was ready for discharge from hospital after a broken hip and increasing dementia, it was obvious she could not return to her previous care home. I struggled to find a nursing home which could cope with her needs. I was so fortunate to find Holly Lodge Nursing Home. Here they provide Auntie with wonderful care, respect, and compassion. Since arriving in Holly Lodge Nursing Home, Auntie has not had a urinary infection, which seemed to be a common event in her previous care home. The doctor visits regularly and staff communicate about her health regularly.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Holly Lodge is highly recommended; the staff are very professional, very caring and friendly and they provide stimulation and activities for the residents as well as providing all types of Dementia care. The residents are treated with great dignity and the staff are caring/friendly towards the relatives. The grounds and garden of the home are well maintained and used for outside activities when possible. The rooms are en-suite and well decorated. Food is cooked on site and the laundry is dealt with on site too.
No hesitation in recommending.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

With a new manager at the helm this home is improving in all areas with a relaxed manner and excellent communication when dealing with residents, finding time to sit and talk to them as well as carrying out their duties, it brings a good atmosphere to the lounge. It also gives carers a chance to get to know everyone's likes/dislikes and a bit about their past life before dementia. They and the nurses do a wonderful job (which isn't an easy one!) Our maintenance man is always willing to make bedrooms comfortable and familiar for residents who may have to spend more time in bed. Afternoon concert, singing/dancing is a joyful way of bringing everyone together.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother arrived in Holly Lodge after a 3 hour ambulance journey. She was tired and emotional in spite of the excellent care given by the private ambulance crew.
She settled in physically quickly, though and was looked after caring and sensitively until she passed away two months later.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother was moved from a home where he was not looked after and when we visited him he seemed withdrawn and sad. Since he has been here, we've noticed the lovely change in him. Smiling, chuckling and even putting words into a clear sentence! We thank our sister-in-law for fighting for him to move to a much better and caring place!

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to view Holly Lodge for my father-in-law. I was so pleasantly surprised with the staff, the facilities and the carer ratio. Holly Lodge is like Hotel not a home. The administrator was so accommodating to me, calling and arranging my father-in-laws transfer ran smoothly. I know he will be well cared for and happy, which is all I ask for. Thanks to you all for helping to settle my father-in-law in. It made a difficult decision much easier. I would recommend Holly Lodge happily to anyone.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I looked around Holly Lodge with my wife and my brother. I was so surprised at how clean the home was. The staff are so friendly. I felt the place was so professional and was at ease straight away with Holly Lodge staff taking care of my dad. Thank you for everything! The administrator is amazing, she is kind, thoughtful and very organised, what would you do without her?, she is a valuable asset to your home.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always met with nice friendly staff.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As a volunteer I am always impressed with how I am welcomed with my dog Tizzy. We have been visiting for the past three years and enjoy seeing the residents. The activities lady is always professional, kind and extremely experienced. I have learnt a great deal from her and how to work with people suffering from dementia.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Best possible care and living conditions were provided for my father. All staff were caring and attentive to his needs, his room was important to him and always clean and tidy. Sadly passing away 17th October. His passing was dealt with great care and dignity by all staff and management. We could not have found a better home for dads last days. Dad never was very interested in food therefore all food offered was in line with his basic needs.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband had a fall and was admitted to the local hospital and after assessment it was recommended that a nursing home with a dementia unit and end of life care was required. My son and I visited approximately seven establishments and then chose Holly Lodge. Fortuitously they had two rooms available and we were able to pick a room overlooking lawns, trees etc, with bird feeders, all things my husband would appreciate. Whenever I, a friend or family member visits we are given a cheerful welcome. The home is clean and smells fresh, all the residents are treated with kindness and compassion, hugs and cuddles are available on demand. In the circumstances we are sure we have made the right choice, not an easy one as it was the last thing we wanted but circumstances made is necessary.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our experience has been a good one for my mother. She has since passed but was treated with respect and compassion. She was happy here. The home was fantastic when mum passed - helpful, could come in any time. Would have liked more fresh fruit available, it was there for those who could ask but mum couldn't.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I volunteer every week with the activities team. We listen to music while knitting and chatting. The residents enjoy our sessions. Sometimes there is only 1 lady and other times there are 3 or 4. I find the activities team very caring and engage with the residents in a friendly and encouraging way.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visit an elderly neighbour at Holly Lodge Nursing Home. I usually visited him when he was in his own home but he is now too ill to be on this own. He has always been very independent but he has settled well which is due to the care of the staff. I find them helpful and pleasant and are always attentive to the residents.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the staff to be very friendly and accommodating to visitors and extremely caring to their patients. Entry to the home is very accessible at all times and this makes it very convenient for friends and family to visit when they can. All in all the home is very satisfactory, caring and helpful, what more could we ask for?.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Appears to be a very caring home. Staff with residents are caring and helpful towards visitors. Always someone around. Approachable and genuine.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Holly Lodge Nursing Home

Job Vacancies

Staff Profiles

Joan

Joan Doyle

Job Title: Home Administrator

Joined: 2012

Description:

Joan has worked at Holly Lodge since 2012, she loves the constant interaction with staff, families and residents making them feel very welcome.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Holly Lodge Nursing Home