Knowle Park, Cranleigh, Surrey
Knowle Park, Cranleigh, Surrey
Knowle Park, Cranleigh, Surrey

Knowle Park is a charming accommodation that has been skilfully converted to suit modern care practice, providing residential and nursing care of distinction.

During the restoration process great care was taken to retain period features and, as a result, this care home has a truly bespoke ambience. Residents’ bedrooms and communal areas alike benefit from high ceilings, grand proportions and an original style that simply cannot be replicated in more modern buildings. In addition to the beautifully restored Manor House, residents at Knowle Park enjoy large gardens with extensive views over the Surrey countryside.

Knowle Park offers a full range of residential and nursing care support, including trial stays, respite breaks and convalescent care as well as long term care. Residents are encouraged to bring important personal possessions to personalise their rooms. Knowle Park operates an open visiting policy, where residents and loved ones may visit at convenient times.

Group: Caring Homes Group

Person in charge: Athena Stevens (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 46 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 7

Rooms with ensuite WC: 32

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Knowle Park: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.631)

The Review Score of 9.6 (maximum of 10) for Knowle Park is based on 22 Review/Recommendations in the last 2 years. This Review Score of 9.631 is made up of a Quality Score of 4.674 Points (maximum of 5) relating to the rating and a Quantity Score of 4.957 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.631 for Knowle Park is based on 22 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.674 for Knowle Park is calculated as follows: ( (180 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 258 Ratings = 4.674

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.957 for Knowle Park is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 46 Registered Beds) x 2 = 0.957

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My father was cared for at Knowle Park for his final 2 1/2 years. The care he received was exemplary- thoroughly professional yet personal. He was valued as an individual and given appropriate, increasing levels of personal and nursing care. I and his other relatives were also cared for.

How likely would you be to recommend Knowle Park? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I am really delighted with the care provided at Knowle Park both my parents were in the home and were always made to feel welcome and well cared for. Sadly we lost my mother recently but the staff at KP made her as comfortable as possible and I'm very grateful for all their help and support. The activities are provided and organised to a high standard and the environment is lovely with stunning views.

How likely would you be to recommend Knowle Park? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It is everyone's fear of a parent going into a care home. When my father went into Knowle Park he had a beautiful room with stunning gardens and countryside to look onto each day. Every single member of staff we came in contact with went out of their way to make sure that my father and any visitors had everything we needed. They were amazing with my father who was there for pastoral care, gentle, kind, friendly and extremely professional. I highly recommend Knowle Park. My father said "it was like being in paradise and what a way to go." What more can anyone say.

How likely would you be to recommend Knowle Park? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both parents moved in last summer- Dad with terminal cancer and mum with dementia. Dad passed away in March and the care and consideration shown by the staff could not be faulted. As a family we are deeply grateful. Mum continues at the home being really well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We highly recommend the home. Top class staff and entertainment.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A wonderful home providing first class care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A high quality nursing home which is set in beautiful countryside. Room sizes are of a good size and most have good outlooks. The staff are a most pleasant group who provide the care needed always with a smile! The quality of food is excellent. I would not choose any other place.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Great level of care.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff all helpful and caring, my aunt always says she is very happy here. Any small issues are normally dealt with promptly and efficiently.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A lovely place with friendly helpful staff. I would recommend this care home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lovely staff who interact with residents much more than other homes occupied by other relatives.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Highly professional, compassionate care provided to my mother i.e. extremely comfortable surroundings by teams of cheerful, motivated care staff in a lovely homely setting.

How likely would you be to recommend Knowle Park? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Came for respite holiday, then later came back to stay.

How likely would you be to recommend Knowle Park? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very well cared for in exceptionally beautiful surroundings. Everyone is extremely caring, helpful and cheerful. Lovely home cooked food.
After her stroke I couldn't want any thing better for her.

How likely would you be to recommend Knowle Park? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have settled in very well with my husband who is here as well.

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Come in for respite and decided to stay.

How likely would you be to recommend Knowle Park? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife Dorothy Sharp has been resident since January 2015, and I understand from discussions with friends that Knowle Park is the best care home in the district.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I recommend this care home for the quality of care, comfort and excellence of the surroundings. I appreciate the way that the staff are always friendly and accessible and the food choice is perfect. I also recommend that the televisions are upgraded to flat screens. The quality of the TV is important tome and mine was not up to today's standards for viewing.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was made to feel very welcome and looked after very well in the few days I spent there.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My granny-in-law stayed at Knowle Park after an illness and loved it so much she decided to go back as a resident. The staff are very caring, friendly and attentive. When I asked Granny how she liked it there she simply said "Oh its wonderful!" That made us all very happy indeed1

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Came for respite care at first, later needed full time care and came here because she enjoyed the first experience. The staff are all very friendly and very kind.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendliness of staff, comfy accommodation, wonderful situation, caring staff, good food, good atmosphere, clean.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Knowle Park

Job Vacancies

Care Assistants Wanted!

To Be Discussed (Care Home / Nursing Home • Full Time)
Cranleigh, Surrey

Staff Profiles

Athena

Athena Stevens

Job Title: Home Manager

Joined: 2015

Description:

I’m primarily responsible for ensuring the safety and total wellbeing of Knowle Park’s residents and team members, as well as the day to day running of the home.

I really enjoy getting to know all of my residents, their families, and my care staff. Because ensuring that the residents receive the highest quality person centred care achievable is extremely important to me, building strong relationships is vital.

I aim to make sure my care team always receives the support needed to deliver the best care that they can, and that they enjoy their roles as much as possible.

I trained as a State Registered Nurse with the Royal Free Hospital, London. I then spent most of my 38 years in nursing in the community as a District Nurse, Specialist Practice Teacher, and Macmillan Nurse. I went on to work as the Head of Adult Nurses – including Community Matrons, District Nurses and Health Visitors.

I moved into a hospital setting as Senior Clinical Nurse and Manager/Oncology Matron for St Luke’s Cancer Centre, Guildford. Following my time with St Luke’s, I decided on a career change and moved to become a Care Home Manager.
My experience as a nurse and teacher, as well as my extensive management experience in acute and community settings.

Some of my biggest career achievements include being appointed Head of Adult Nursing Services in a local Primary Care Trust, and becoming Matron at the Regional Cancer Centre in Guildford.

I’m also proud of achieving a Master’s degree in Management & Health care, which was my biggest educational achievement to date.

Having my lovely family and completing a charity cycling challenge, from Ho Chi Minh City to Angkor Wat raising funds for St Luke’s Cancer Centre, have been my biggest personal achievements so far.

I’ve lived in Bisley for 30 years, just 16 miles away from Knowle Park, so I am very familiar with the local area.

Care Home Idol 2015

There are no performances entered yet by Residents or Staff

Pamela Marsh sings

Views: 361

Posted: 15 Nov 2015