Waverley Grange Care Home, Farnham, Surrey
Waverley Grange Care Home, Farnham, Surrey
Waverley Grange Care Home, Farnham, Surrey

Waverley Grange offers round-the-clock expert care for people who require nursing, residential or respite care.

The purpose-built home has been attractively decorated and all bedrooms have en-suite facilities. Comfortable lounges, a cinema room and café-bar provides residents with places to socialise and relax, and the secure landscaped gardens include sculptures, sun dials and an attractive water feature.

Trained chefs prepare and serve a range of nutritious home-cooked meals, with hot and cold options always available.

A dedicated activity suite is used to for a full programme of daytime individual and group activities. Residents are also encouraged to help out with an allotment and raised flower beds, if they wish.

Group: Bupa Care Homes

Person in charge: Janice Hale (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 52 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Waverley Grange Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.705)

The user Review Score of 9.7 for Waverley Grange Care Home is based on 22 Review/Recommendations. This Review Score of 9.705 is made up of 4.859 Points relating to the ratings and 4.846 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I stayed at Waverley Grange for two weeks for respite care/convalescence following surgery. The staff were very willing and I felt that no request was too much trouble. I did sometimes feel that nights were understaffed.

How likely would you be to recommend Waverley Grange Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Waverley Grange Residential & Nursing Home, Bupa care homes at Waverley Grange Care Home responded to this review on 21 Sep 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

My mother died on the 30th April in Essex. After her death my father needed care and we move him from Essex to be near the family in Surrey. Waverley Grange staff have been so welcoming and supportive throughout this difficult time, they offered to help with the wake at Waverley Grange and provided a lounge for our use and great food and drinks. The day went very well and a huge thanks goes to the staff that cared for our whole family and especially dad on that day.

How likely would you be to recommend Waverley Grange Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was discharged from the hospice (Phyllis Tuckwell) to Waverley Grange at the end of last year. He died there on Feb 9th. During this time he received loving and caring help and I am more than satisfied with them. I am so thankful that he died in such a kindly peaceful place and I couldn't have wished for more. As to me I was treated just the same as he was, with love and understanding all the way through. I still go to see them, and am made to feel one of the family.

How likely would you be to recommend Waverley Grange Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care of my Nan

I am very grateful of the care that my Nan received whilst staying at Waverley Grange. The staff were very nice and the room/ surrounding made my Nans last 6 weeks as comfortable as I could have hoped for. I would highly recommend this nursing home to others, particularly having heard about the alternative places that were not at all appealing. I would like to say thank you to all the staff involved in looking after my Nan x

How likely would you be to recommend Waverley Grange Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was transferred five weeks ago. She suffered with pancreatic cancer since April 2014 because mum wasn't deemed to be deteriorating quickly we were asked to search for a care home. We were given three to view. All three we felt were unsuitable and we felt sad that this was what elderly people had to look forward too. Then we looked at Waverley Grange wow what a difference. A complete no brainer! Mum was said to leave the hospice as this made her feel safe, she had been a volunteer there for several years so knew many people, reluctantly she was transferred. We love it, the environment is amazing and the staff care for residents is second to none. Thank you, you have all been amazing, this place has made us all so helpful in such sad circumstances, we have felt so very welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been terminally ill for some considerable time and in January was re-admitted to the hospital. Sadly, she was not able to stay there. We were given several homes to look at, and were baffled by what we saw. By chance I saw Waverley as I left the hospital and it looked so modern and inviting. I called the next morning, my sisters and I visited that day and plans were soon in place to move mum. We have been so warmly welcomed, mum has a beautiful sunny room, the whole building is like a 5* star hotel, but more than that the staff are amazing.The nursing staff are caring, thorough and truly professional. My only regret is we did not find it sooner!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This lovely home is purpose built. The rooms are well and tastefully decorated, it is easy to move about in a wheelchair or with a walking aid. The staff are so caring and patient. When I arrive, I am greeted and give tea or coffee and ordered cake and I am made to feel welcome. The facilities are modern and help both patients and staff. (I know where I shall come!)

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I spent 3 weeks in this nursing home after major surgery to recuperate. It is absolutely fantastic, I was almost reluctant to leave.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and staff are first class. Very caring and friendly. the management team run by Karen Smith are exemplary.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very well run, recently opened BUPA Care Home. All management and staff are well motivated, friendly and caring. Clean, comfortable and excellent facilities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Well appointed modern building in pleasant woodland area.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A well appointed modern building in quiet woodland surroundings with close proximity to town and rail station.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been a resident for 4 months and am still in the process of turning out and ordering my possessions, many of which hare still in store. I have found the staff to be patient and caring, my room warm, comfortable and attractive as are the public spaces - the meals excellent and my medication precisely managed. I am unclear as to what help I am 'entitled' - e.g. with waiting for dressing. It is repeatedly emphecised that anything is 'my choice', but I would much appreciate regular opportunities to talk over the situation. I have had just one interview with 'the doctor', during her weekly visit and the managements of some of the extras remain a complete mystery despite repeated requests.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Garden Layout is excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good service

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife has received kind and considerate care of the highest standard from every staff member within the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

I would certainly recommend Waverley Grange.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good nice staff, very helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend Waverley Grange highly enough. The level of quality and care is outstanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Waverley certainly lives up to the 'care' in its title. I found it most welcoming and reassuring in the professionalism and concern of the staff. In no way does one feel institutionalised. I would have no hesitation in recommending it to anyone seeking comfort and stimulation in beautiful grounds.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

To live in the lap of luxury.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is like a 5* hotel. I hope somewhere like this is available if I should need it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Waverley Grange Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Waverley Grange Care Home

Job Vacancies

There are no jobs posted yet for Waverley Grange Care Home

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Waverley Grange Care Home