Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG

Oakcroft House Care Home, West Byfleet, Surrey
Oakcroft House Care Home, West Byfleet, Surrey
Oakcroft House Care Home, West Byfleet, Surrey

Oakcroft House employs a professional team of dedicated staff who provide residents with a wide range of care provision, from long term to respite stays, all personalised to support the individual. As well as offering nursing care, the team at Oakcroft offer care to those who are living with dementia, Parkinson's and the the young physically disabled as well as offering expert care to those with palliative requirements.

The large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings and sensory gardens are ideal for enjoying the summer months. All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.

The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.

Regular activities such as bird watching, music therapy, and gentle exercises are organised to keep residents active and engaged within the homes community as well as regular days out to the cinema and theatre.

Group: Bupa Care Homes

Person in charge: Oggie Gelacio (Interim Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Head/Brain Injury • Parkinson's Disease

Languages Spoken by Staff (other than English): Spanish; Castilian, Tagalog

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oakcroft House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.636)

The Review Score of 9.6 (maximum of 10) for Oakcroft House Care Home is based on 19 Review/Recommendations in the last 2 years. This Review Score of 9.636 is made up of a Quality Score of 4.731 Points (maximum of 5) relating to the rating and a Quantity Score of 4.905 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.636 for Oakcroft House Care Home is based on 19 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.731 for Oakcroft House Care Home is calculated as follows: ( (177 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 223 Ratings = 4.731

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.905 for Oakcroft House Care Home is calculated as follows:

      1. 19 Positive Reviews = 3

      2. 0.1 x 19 Positive Reviews = 1.900 (maximum score = 1)

      3. (19 Positive Reviews ÷ 42 Registered Beds) x 2 = 0.905

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Seven stars care home.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Oakcroft House Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very warm and welcoming home.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Lydia Waller, Customer Service Administrator at Oakcroft House Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The care and staff are first class. Very friendly.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customert Service Administrator at Oakcroft House Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

Fantastic, competent and caring staff who treated my mother with respect and dignity at all times. Friendly environment with an extremely approachable Matron who made time to talk to and reassure both Mum and the family at a very difficult time. Really appreciate everyone who made Mum feel at ease, comfortable and safe during her final weeks. Thank you.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak more highly of the wonderful, compassionate care which the home manager and his staff at Oakcroft House gave to my dear partner, who spent the last 3 months of his life here. The care and support they gave to me was exceptional.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a visitor to this nursing home since my son and daughter were admitted there 11 years ago. My son died in 2006. My daughter aged 49 (50 in October 2015) is still in care there. I was not satisfied with the care prior to the change of managers. Under the present manager, the care has improved in all areas. The staff are highly trained, caring and considerate and a joy to know. Hygiene is taken seriously now and comfort of the residents also taken seriously. I know several residents and their family visitors. They are, in general, satisfied with the care. There is more emphasis now on activities for residents and concerts are much appreciated. My daughter and I love these.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband was only at Oakcroft for 2 months, but in the short time he was there all the staff were very friendly, happy. They made myself and all the family and friends very welcome they could not do enough for us. The care which they gave my husband was excellent. I could not have wished for a better place for my husband to be in his last days. I thank them all.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers and nursing staff are really attentive and caring.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I received kind and considerate care of the highest standard from every staff member in the home.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is excellent. The staff are so kind and helpful, I cannot recommend them highly enough to everyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are so nice and many of the staff have been there for years.
My father was in the home 13 years ago before he died, and some are still there. (that has got to say something)!

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When my nan was moved to Oakcroft House, Oggie the care home manager took the stress off of me and the whole experience was made seamless, and I could not thank him enough. He went to visit my nan in hospital before she was transferred to the nursing home, she had a huge bed sore and within weeks was completely gone when being cared for at Oakcroft. The staff have been absolutely wonderful and treated her with the up most respect and dignity leading up to her final days. A BIG thank you to all at Oakcroft.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care and staff are first class. Very caring and friendly. The management team is exemplary.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend Oakcroft House highly enough. The level of quality and care is outstanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are so friendly and caring. Food is excellent. Clean environment.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband Peter suffered a major stroke in November 2010 and stayed at home for two years be we were then told that he needed full time care in a nursing home. Carers do not have sufficient nursing knowledge to cope with Peter's deteriorating condition. The whole family were devastated with the news. However the staff at Oakcroft House have been excellent and take care of him with dignity and respect. I visit twice a day spending all afternoon with Peter so I see what goes on and they really do provide excellent care.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

During my stay at the above nursing home I have received very good care following my stroke. from day one I have had encouragement and support from all members of staff in my rehabilitation.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We are very pleased with the care our Mum receives at Oakcroft House. It is a very well run, friendly home with lovely polite staff who go the extra mile to ensure the residents are safe and well cared for. The food is excellent and it is a very homely environment, which we, as family, are made to feel welcome when visiting.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The best nursing home in Surrey. The staff created a homely, caring and friendly environment.
All staff offer excellent service. The food is delicious. Staff are always available when I need assistance.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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