Oakcroft House Nursing Home, West Byfleet, Surrey
Oakcroft House Nursing Home, West Byfleet, Surrey
Oakcroft House Nursing Home, West Byfleet, Surrey

Oakcroft House employs a professional team of dedicated staff who provide residents with a wide range of care provision, from long term to respite stays, all personalised to support the individual.

The large house boasts many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings and sensory gardens are ideal for enjoying the summer months.

The chef produces tasty seasonal meals every day to ensure residents eat delicious food.

Regular activities such as bird watching, music therapy, and gentle exercises are organised to keep residents active and engaged with the home community.

Group: Bupa Care Homes

Person in charge: Oggie Gelacio (Interim Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Head/Brain Injury • Parkinson's Disease

Languages Spoken by Staff (other than English): Spanish; Castilian, Tagalog

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oakcroft House Nursing Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Current Reviews

Review Score: 9.4 (9.448)

The user 'Review Score' (9.4 for Oakcroft House Nursing Home) is based on 16 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Oakcroft House Nursing Home

I cannot speak more highly of the wonderful, compassionate care which the home manager and his staff at Oakcroft House gave to my dear partner, who spent the last 3 months of his life here. The care and support they gave to me was exceptional.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakcroft House Nursing Home

I have been a visitor to this nursing home since my son and daughter were admitted there 11 years ago. My son died in 2006. My daughter aged 49 (50 in October 2015) is still in care there. I was not satisfied with the care prior to the change of managers. Under the present manager, the care has improved in all areas. The staff are highly trained, caring and considerate and a joy to know. Hygiene is taken seriously now and comfort of the residents also taken seriously. I know several residents and their family visitors. They are, in general, satisfied with the care. There is more emphasis now on activities for residents and concerts are much appreciated. My daughter and I love these.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Oakcroft House Nursing Home

My husband was only at Oakcroft for 2 months, but in the short time he was there all the staff were very friendly, happy. They made myself and all the family and friends very welcome they could not do enough for us. The care which they gave my husband was excellent. I could not have wished for a better place for my husband to be in his last days. I thank them all.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakcroft House Nursing Home

Carers and nursing staff are really attentive and caring.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Oakcroft House Nursing Home

I received kind and considerate care of the highest standard from every staff member in the home.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakcroft House Nursing Home

This home is excellent. The staff are so kind and helpful, I cannot recommend them highly enough to everyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakcroft House Nursing Home

The staff are so nice and many of the staff have been there for years. My father was in the home 13 years ago before he died, and some are still there. (that has got to say something)!

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Oakcroft House Nursing Home

When my nan was moved to Oakcroft House, Oggie the care home manager took the stress off of me and the whole experience was made seamless, and I could not thank him enough. He went to visit my nan in hospital before she was transferred to the nursing home, she had a huge bed sore and within weeks was completely gone when being cared for at Oakcroft. The staff have been absolutely wonderful and treated her with the up most respect and dignity leading up to her final days. A BIG thank you to all at Oakcroft.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oakcroft House Nursing Home

The care and staff are first class. Very caring and friendly. The management team is exemplary.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakcroft House Nursing Home

I cannot recommend Oakcroft House highly enough. The level of quality and care is outstanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakcroft House Nursing Home

Staff are so friendly and caring. Food is excellent. Clean environment.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Oakcroft House Nursing Home

My husband Peter suffered a major stroke in November 2010 and stayed at home for two years be we were then told that he needed full time care in a nursing home. Carers do not have sufficient nursing knowledge to cope with Peter's deteriorating condition. The whole family were devastated with the news. However the staff at Oakcroft House have been excellent and take care of him with dignity and respect. I visit twice a day spending all afternoon with Peter so I see what goes on and they really do provide excellent care.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Oakcroft House Nursing Home

During my stay at the above nursing home I have received very good care following my stroke. from day one I have had encouragement and support from all members of staff in my rehabilitation.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakcroft House Nursing Home

We are very pleased with the care our Mum receives at Oakcroft House. It is a very well run, friendly home with lovely polite staff who go the extra mile to ensure the residents are safe and well cared for. The food is excellent and it is a very homely environment, which we, as family, are made to feel welcome when visiting.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakcroft House Nursing Home

The best nursing home in Surrey. The staff created a homely, caring and friendly environment. All staff offer excellent service. The food is delicious. Staff are always available when I need assistance.

How likely would you be to recommend Oakcroft House Nursing Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakcroft House Nursing Home

My wife Nora Rhodes has been in Oakcroft House , West Byfleet for 7 years. She has been very comfortable and well looked after. The staff have always shown a lot of compassion and love and cared for her in a very wonderful way . She has become very attached to the staff and Oakcroft House. This has gone a long way to ensure she copes with her difficult situation.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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