Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL

Queen Elizabeth Park Private Care Home, Guildford, Surrey
Queen Elizabeth Park Private Care Home, Guildford, Surrey
Queen Elizabeth Park Private Care Home, Guildford, Surrey

Queen Elizabeth Park Care Home provides quality residential, nursing and dementia care in warm and welcoming home.

The nursing and care teams ensure that both individuals and couples can live a better quality of life by receiving unparalleled levels of care, stimulation and social interaction that improve overall health and well-being.

Residents are encouraged to practice their personal freedoms, treating Queen Elizabeth Park as their own home and inviting their family and friends to visit regularly.

Group: Carebase Ltd

Person in charge: Heather De-ninis (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 77 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Speech Impairment

Admission Information: Ages 65+.

Single Rooms: 77

Rooms with ensuite WC: 77

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest CQC* Report on Queen Elizabeth Park Private Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.4 Queen Elizabeth Park Private Care Home has a Review Score of 9.4 (9.432)

The Review Score of 9.4 (maximum of 10) for Queen Elizabeth Park Private Care Home is based on 26 Review/Recommendations in the last 2 years. This Review Score of 9.432 is made up of a Quality Score of 4.757 Points (maximum of 5) relating to the rating and a Quantity Score of 4.675 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.432 for Queen Elizabeth Park Private Care Home is based on 26 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.757 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (230 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 300 Ratings = 4.757

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.675 for Queen Elizabeth Park Private Care Home is calculated as follows:

      1. 26 Positive Reviews = 3

      2. 0.1 x 26 Positive Reviews = 2.600 (maximum score = 1)

      3. (26 Positive Reviews ÷ 77 Registered Beds) x 2 = 0.675

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Queen Elizabeth Park Private Care Home?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queen Elizabeth Park Private Care Home

  • Daughter of Resident/Service User
    10
  • Wife of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

20 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 20 reviews. Ratings from the 6 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Welcoming, good care, homely atmosphere. Good size room. Unfortunately ensuite did not have wet room facility for a disabled person.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely welcome from staff, always cheerful. Chef arrived to help with dietary needs too. My husband was happy and when he rang for assistance, response was immediate. He also gained weight!!! (In the fortnight for respite care).

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My daughter contacted the manageress of the above care home with a view of providing 2 weeks respite care for me (96 years) whilst the family were on holiday. We were treated with kindness and courtesy. The family went off and I went to Queen Elizabeth Park with some trepidation. Not for long, because I was greeted with warmth, consideration, care, and above all, humour.
All the staff are devoted to their tasks with a smile and an encouraging word to the people they are caring for. I am grateful for the experience. Thank you Queen Elizabeth Park.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative seems very happy to be at QEP which she regards as 'home'. Although her short-term memory is now poor, she enjoys the varied activities on offer and the peace and security that QEP offers her.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

QEP is a friendly and welcoming Home. The nursing care on the 1st Floor is outstanding. Nurses and carers pull together as a dedicated team who have supported my husband with compassion and understanding through some traumatic times over the past seven years. Although the work is physically demanding and emotionally draining, nothing is ever too much trouble and residents, however difficult, are always treated with dignity and respect. For the past seven years the staff have supported both of us with love and friendship which we will never forget.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Queen Elizabeth Park Private Care Home is most welcoming. When entering it reminds me of a relaxing hotel and the staff are very friendly and helpful. Nothing is too much trouble so I feel my mother is being looked after with great care. My husband and I have eaten at Queen Elizabeth Park Private Care Home on several occasions with my mother. The food is delicious and well presented. The menu is very extensive, a very impressive private care home.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is happy and helpful, clean and tidy, it has a extensive activity programme which include visits by theatre groups, musicians, weekly opportunity for residents to go out into the community and in house activities also. Although the time mum is there is difficult and there are things that could be improved she is well cared for.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As a family we are so grateful for the care given to my sister by all the staff at QEP. They give loving, friendly, respectful care in a warm, welcoming and attractive environment. The staff are so thoughtful and considerate. The care and support is extended to us as a family too, we have no hesitation in recommending this excellent care home.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

This is an excellent care home, one of the best in the area. I have no hesitation in recommending it. Great standards of care throughout with extremely caring and committed staff. Up-to-date procedures, ideas and thinking well employed.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am impressed by the high standard of compassionate care at QEP. Residents are treated with respect and kindness as individuals, and every effort is made to give them as good a quality of life as possible.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother spent the last nine years in the comfort and security of Queen Elizabeth Park.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care in a warm and comfortable environment.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here for ten and a half years and I am very happy here. When I was taken to view care homes, one of which I had to choose to live in, I chose Queen Elizabeth Park. Pm arrival I was greeted by a very nice manager and on entering the home I noticed a homely feeling within. After being shown around I decided there and then that this was the home for me. I have not at any time regretted my choice. All the staff are kind, considerate and helpful.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been wonderfully well cared for throughout the two and a half years she has been here and the staff and carers have all been friendly. Polite and helpful to me, answering any questions I have quickly and efficiently.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering the home there is a warm, friendly and welcoming experience. Our whole family were very impressed with the warm and loving and caring attitude to both my husband and us. Nothing was too much trouble. In spite of the work being very hard and tiring, the staff are very cheerful to both the residents and their family. There are not enough words to express how much it meant to us during a very painful time, the love and care we received.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our father was admitted to first floor and Queen Elizabeth Park, in December after six weeks in Hospital. He was only there for a month but was kept comfortable and pain free, he looked very much at ease and peaceful. We would like to thank all the first floor staff for their care and compassion in making dad's last days to tranquil.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Although my mother was only at the care home for her last 2 months, the care received was excellent. The end of life care was dignified and compassionate.
All the staff, employed in whichever capacity, are a credit to the care home.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was a resident on the 2nd floor of Queen Elizabeth. This is a secure floor for the residents own well being. The staff are kind, caring supportive, they understand the complex needs of dementia. They always treated mum with respect and kindness, they made sure all her needs were met and offered reassurance when she was confused. They also offered support for the family and always kept us informed.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident from March 2014 until her death in February 2015. She was very happy and content as she was surrounded by caring and supportive staff who were interested in her. In all the time she was there, there was never anything other than animated and smiling. I think her naughty sense of humour helped as she liked to engage with people and was certainly encouraged to do so. We visited most days and were welcomed as part of a large family which is now QEP run. Everyone is invited and encouraged to join in, and we still enjoy visiting even though mum is not there.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at all levels were caring, respectful and calm. The home itself is always very clean and tidy. It didn't smell at all. The home always ran smoothly. Requests from my father or myself were dealt with promptly and efficiently. There are plenty of activities for residents to participate in and a very comfortable cinema room for residents to use at any time.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having become very frail and in need of constant care and attention my mother was admitted to Queen Elizabeth Park in January 2015. She settled in reasonably well was well fed, warm and comfortable. She went on a few outings before it became impossible to go out. The staff were kind and caring and the communal rooms are clean, airy and attractive. Activities took place regularly. I had almost complete peace of mind about her well being and would be happy to recommend Queen Elizabeth Park as a suitable place to stay.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother entered the home with terminal cancer and only 3 months to live. All the staff made her and our family welcome and she soon settled in, enjoying getting to know the friendly staff. After her 90th birthday, mum went into rapid decline and relied on pain relief and help with personal care. Nothing was too much trouble for the nursing staff, always caring and not complaining. Mum passed away on 1st July in the company of 2 staff looking after her.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent and friendly reception making us feel welcomed.

No Average Rating is available*

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother required 24/7 care (she was disabled and unable to use her right hand for feeding/injections - diabetic) over the last year of her life, and that is exactly what she received at the above home. So many staff on duty all of the time, plus constant feedback from nurse(s)/doctor etc. Trips/activities in abundance. Lovely gardens in the summer months. All staff and management always helpful and friendly.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Spent the last four years of life being cared for very well.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister Barbara Hayden was taken to hospital because of an infection that was not seen by her previous care home and the visiting doctor failed to prescribe medication. Due to this situation I felt my sister should move to another care home, and after many visits to different care homes we chose Queen Elizabeth Park. Unfortunately, my sister only survived 2 weeks, but during this time QEP looked after and nursed her, and the staff were very caring to her and to us. Therefore, it was only a short period - but I would like to recommend QEP.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Queen Elizabeth Park Private Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Job Vacancies

Staff Profiles

Heather

Heather De-Ninis

Job Title: Home Manager

Description:

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Queen Elizabeth Park Private Care Home