The Red House, Ashtead, Surrey
The Red House, Ashtead, Surrey
The Red House, Ashtead, Surrey

The Red House Care Home has a Care Quality Commission excellent rating and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops. The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 25 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating. Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and spacious conservatory overlooking large gardens. Meals are served in the dining room - a home cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.

Owner: The Red House (Ashtead) Ltd

Person in charge: Val Matthew (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 25 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 25

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Red House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Recommendations

Recommendation Score: 9.7 (9.719)

The user 'Recommendation Score' (9.7 for The Red House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

The Red House

Nice people. Homely.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Red House

Everything! Cannot complain. Very happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The Red House

Staff are amazing - caring and patient. My aunt's needs are catered for very well. A warm an welcoming home.

The Red House

Kind & caring staff. Father is very happy. Happy atmosphere.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Home has good a good reputation, good caring staff. And good carers, excellent chef!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Outstanding facilities and staff, homely environment, professional care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Quality is very good. Happy home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

On coming out of hospital, my husband could not return to the home he had been living in, because he needed nursing care (I had been very pleased with his care at the first home). He suffered from Alzheimers disease since 2000, and a stroke in 2009. The care provided at The Red House made me confident, plenty of staff about, I was made welcome, and during the last days of John's life, I was also given support and help. A year later I still visit friends among the residents and staff. It is only five miles from home and I am able to recommend The Red House to friends and acquaintances looking for a local care home.

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The Red House

When I first came the balance of residents was good. Happy home that has a family atmosphere, very welcoming. I enjoy the garden & there is no restriction on my movements.

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Red House

Caring staff, good rooms, activities, fine food and outstanding care for residents.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Suites me very well. I am well cared for I don't have to worry about anything. It is a lovely and warm atmosphere here and staff are very good.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

The cleanliness, approach of staff. No urine smells, lovely happy atmosphere. Feels like being at home - a second home!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The Red House

A warm pleasant happy atmosphere, nice and friendly with a homely feeling. Very caring staff. I would recommend it.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The Red House

The home has good quality services, good staff and a caring attitude. On a personal note I am very happy with the care and attention given to my father.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Prior to my husbands two month stay in hospital. He had been living in a purpose built care home but needed nursing care on discharge from hospital so was obliged to move. I was critically uneasy about placing him in a home converted from a large private house but I am now quite happy about the adequacy of the accommodation's facilities. In the two months he has been in the Red House his general condition in spite of Alzheimer's & Parkinsons disease, has improved. He has put on weight, is happy, well known & understood by all the staff and I am always welcome & kept informed of his condition.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Red House

The Red House has proved to be the perfect haven for my mother who is no longer able to live independently. Her room is well equipped and comfortable and she has some of her own furniture and belongings that make her feel 'at home' and comfortable. The food is freshly prepared with due regard to each individuals needs and dietary requirements. The dining room always has clean linen and fresh flowers on every table. It is large enough for wheelchairs to be placed at tables for easy access. The lounge and conservatory are bright and overlook the garden which reminds Mum of the garden she always tended. The chairs in the lounge are positioned so there can be interaction between the residents. The activities keep them upto date with daily events and also gentle physical games that are so important to sedentary elderly people. The greatest strength of the Red House is the high quality of the nursing and care staff. The staff training and support they show for each other result in excellent care and all round provision for the people in their charge. I visit daily and always feel welcome and know that if there is any problem with my mother I will be kept informed and that the most appropriate action will be taken. It is rewarding to know that mother is in such good hands in an atmosphere of love and care. Thank you Red House for all you are doing.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Red House

We have been involved with the Red house for more than two years now. Occasionally we have had to speak to staff to remind them about the care our Mum needs, but they are always cheerfully responsive and the problems get solved. We would highly recommend the Red House to anyone seeking care for an elderly or infirm relative. It is a safe and secure environment where people are friendly and happy. We can pop in anytime and are welcomed. The activities on offer help to provide mental, physical and spiritual stimulation and give the opportunity to participate or withdraw as required. The administration is well and thoughtfully done and the nursing care appreciated by the residents.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Red House

Both my parents are residents at the Red House -- the staff are friendly & helpful to both my parents & to those who visit them. The staff listen to our concerns & help where possible. When my father had to go into hospital a member of the staff went with him & stayed until I arrived at the hospital so he didn't feel alone. The glass of sherry goes down well each lunch time & both my parents enjoy the meals.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Submit a Recommendation for The Red House


Please note this form is only for Recommendations (ie positive comments) & User Ratings. All submissions are verified by our team of editors, and we will contact you if further details are required.

Your Personal Details

These will not be published on the website or passed on to third parties, except they may be shared with your care provider. We request them to ensure that recommendations & user ratings are genuine, as we may contact you if we have any queries.

Your Recommendation & Rating

This information will be published on the website.

(please edit if you wish)
LIKELY
EXTREMELY LIKELY
DON'T KNOW

Please enter a minimum of 200 characters - Currently 0 characters

(Please include as much information as possible & avoid using names)

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Red House

Job Vacancies

Activities

Dependent upon experience (Care Home / Nursing Home • Full Time or Part Time)
Ashtead, Surrey

Registered Nurse

Dependent upon experience (Care Home / Nursing Home • Full Time or Part Time)
Ashtead, Surrey

Healthcare Assistant

Dependant upon experience (Care Home / Nursing Home • Full Time or Part Time)
Ashtead, Surrey

Staff Profiles

Val

Val Matthews

Job Title: General Manager

Joined: 2012

Description:

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents, and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.

Tricia

Tricia Lloyd

Job Title: Administrator

Joined: 2014

Description:

Tricia has recently joined The Red House as Administrator in August Her job is to help with the daily clerical running of the home and giving administrative support to the managers on a daily basis.

Tricia is currently getting to know the residents and is thoroughly enjoying it, while maintaining professionalism and a thorough approach to all administrative duties.

Helen

Helen Burt

Job Title: Catering Manager, Chef

Joined: 2010

Description:

Helen has been the Chef/Catering Manager at The Red House for over 3 years, she is extremely flexible and caters for all dietary requirements. Helen is well known for producing sumptuous spreads and delicious teas for The Red House parties. She is very popular with the residents, having regular meetings to discuss their likes and dislikes and any changes they would like made to the menus.

Georgina

Georgina Biggs

Job Title: Activities Organiser

Joined: 2002

Description:

Georgina Biggs has been the Activities Organiser at The Red House for eleven years and believes in a holistic approach to care.

Stuart

Stuart Loxley

Job Title: Maintenance

Joined: 2015

Description:

Stuart joined the team in February 2015. He is responsible for maintaining the building and grounds, which he does to a very high standard and in a timely manner. He is a friendly member of staff who always has time to talk with our residents, family and friends and treats them all with the utmost respect.

Care Home Idol 2014

There are currently no Care Home Idol entrants who have performed at The Red House

To view the icons please zoom in