The Red House, Ashtead, Surrey
The Red House, Ashtead, Surrey
The Red House, Ashtead, Surrey

The Red House Care Home has a Care Quality Commission excellent rating and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops. The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 25 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating. Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and spacious conservatory overlooking large gardens. Meals are served in the dining room - a home cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.

Owner: The Red House (Ashtead) Ltd

Person in charge: Val Matthew (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 25 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 25

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Red House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.821)

The user 'Review Score' (9.8 for The Red House) is based on 17 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

The Red House

Caring and attentive staff. Very fortunate to live at the Red House.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

I am very happy here and would recommend The Red House.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Nice people. Homely.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Red House

Everything! Cannot complain. Very happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The Red House

Staff are amazing - caring and patient. My aunt's needs are catered for very well. A warm an welcoming home.

The Red House

Kind & caring staff. Father is very happy. Happy atmosphere.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Home has good a good reputation, good caring staff. And good carers, excellent chef!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Outstanding facilities and staff, homely environment, professional care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Quality is very good. Happy home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

On coming out of hospital, my husband could not return to the home he had been living in, because he needed nursing care (I had been very pleased with his care at the first home). He suffered from Alzheimers disease since 2000, and a stroke in 2009. The care provided at The Red House made me confident, plenty of staff about, I was made welcome, and during the last days of John's life, I was also given support and help. A year later I still visit friends among the residents and staff. It is only five miles from home and I am able to recommend The Red House to friends and acquaintances looking for a local care home.

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The Red House

When I first came the balance of residents was good. Happy home that has a family atmosphere, very welcoming. I enjoy the garden & there is no restriction on my movements.

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Red House

Caring staff, good rooms, activities, fine food and outstanding care for residents.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Suites me very well. I am well cared for I don't have to worry about anything. It is a lovely and warm atmosphere here and staff are very good.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

The cleanliness, approach of staff. No urine smells, lovely happy atmosphere. Feels like being at home - a second home!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The Red House

A warm pleasant happy atmosphere, nice and friendly with a homely feeling. Very caring staff. I would recommend it.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The Red House

The home has good quality services, good staff and a caring attitude. On a personal note I am very happy with the care and attention given to my father.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red House

Prior to my husbands two month stay in hospital. He had been living in a purpose built care home but needed nursing care on discharge from hospital so was obliged to move. I was critically uneasy about placing him in a home converted from a large private house but I am now quite happy about the adequacy of the accommodation's facilities. In the two months he has been in the Red House his general condition in spite of Alzheimer's & Parkinsons disease, has improved. He has put on weight, is happy, well known & understood by all the staff and I am always welcome & kept informed of his condition.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Red House

Job Vacancies

Registered Nurse

Dependent upon experience (Care Home / Nursing Home • Full Time or Part Time)
Ashtead, Surrey

Activities

Dependent upon experience (Care Home / Nursing Home • Full Time or Part Time)
Ashtead, Surrey

Staff Profiles

Val

Val Matthews

Job Title: General Manager

Joined: 2012

Description:

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents, and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.

Tricia

Tricia Lloyd

Job Title: Administrator

Joined: 2014

Description:

Tricia has recently joined The Red House as Administrator in August Her job is to help with the daily clerical running of the home and giving administrative support to the managers on a daily basis.

Tricia is currently getting to know the residents and is thoroughly enjoying it, while maintaining professionalism and a thorough approach to all administrative duties.

Helen

Helen Burt

Job Title: Catering Manager, Chef

Joined: 2010

Description:

Helen has been the Chef/Catering Manager at The Red House for over 3 years, she is extremely flexible and caters for all dietary requirements. Helen is well known for producing sumptuous spreads and delicious teas for The Red House parties. She is very popular with the residents, having regular meetings to discuss their likes and dislikes and any changes they would like made to the menus.

Georgina

Georgina Biggs

Job Title: Activities Organiser

Joined: 2002

Description:

Georgina Biggs has been the Activities Organiser at The Red House for eleven years and believes in a holistic approach to care.

Stuart

Stuart Loxley

Job Title: Maintenance

Joined: 2015

Description:

Stuart joined the team in February 2015. He is responsible for maintaining the building and grounds, which he does to a very high standard and in a timely manner. He is a friendly member of staff who always has time to talk with our residents, family and friends and treats them all with the utmost respect.

Care Home Idol 2014

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