Tadworth Grove Care Home, Tadworth, Surrey
Tadworth Grove Care Home, Tadworth, Surrey
Tadworth Grove Care Home, Tadworth, Surrey

Tadworth Grove is a purpose-built home that offers residential dementia care, skilled residential and nursing care, palliative, convalescence and respite provision.

The home’s two separate houses are self-contained, equipped with modern conveniences, en-suite bedrooms and quality furnishings. There is an in-house shop and mobile library for residents to enjoy.

A varied and seasonal menu is provided every day, tailored to diet and individual preferences. Residents can enjoy meals in dining areas or in the privacy of their own rooms.

Interests and abilities are considered when devising the home’s activities programme, with popular pursuits including exercise programmes and gardening. There is also a themed event every month and many more interesting dates on the calendar.

Group: Bupa Care Homes

Person in charge: Amanda Clark (Interim General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 71 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Welsh, Hindi, Panjabi, Punjabi, Russian, Urdu

Single Rooms: 71

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Tadworth Grove Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.6 Tadworth Grove Care Home has a Review Score of 8.6 (8.638)

The Review Score of 8.6 (maximum of 10) for Tadworth Grove Care Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 8.638 is made up of a Quality Score of 4.356 Points (maximum of 5) relating to the rating and a Quantity Score of 4.282 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.638 for Tadworth Grove Care Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.356 for Tadworth Grove Care Home is calculated as follows: ( (60 Excellents x 5) + (42 Goods x 4) + (15 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 118 Ratings = 4.356

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.282 for Tadworth Grove Care Home is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 71 Registered Beds) x 2 = 0.282

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Tadworth Grove Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tadworth Grove Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 6 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Tadworth Grove has exceeded all expectations, and I smile as I leave in the sure and certain knowledge that my grandmother is not only safe and well cared for but also happy in her twilight years. I literally have nothing negative to say. All of the staff are extraordinary. I visited around a dozen homes in my research and none came close to Tadworth Grove .

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Very Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The employees/carers were very caring & friendly both to the residents & the families, accommodation comfortable, lovely gardens, food good, organisation of carers could be improved. My Mother stayed for two periods of approx 5 weeks in 2015, she would not have agreed to return for the second stay if she had not been happy there the first time. Definite positive for her was the resident hairdresser who visited weekly. The office staff were also very friendly & for the most part very efficient. A disappointment was the Manager who was never seen just remained in his office, when I feel he should have at least introduced himself to the residents & I feel the families also. During the total of 10 weeks he did not make himself known to us at all. The deputy manager however was good at talking to both residents & families.

How likely would you be to recommend Tadworth Grove Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I found this home to be a convenient place to stay whilst my son has been on holiday. I would be happy to stay here again in the future.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother is fitter, more mobile, alert and sociable than she has been in the year prior to moving to Tadworth Grove. The manager and team have been incredibly patient and supportive throughput.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I cannot ask for more. The amount of support the team give to my dad is unbelievable. For my dad to stay in Tadworth Grove its changed his life for the best and our lives as well as his family. I would like to thank everyone of the team members of Tadworth for all the support and help.
I had today review meeting with one of the care managers in regards to health of my dad, understanding and approach of very difficult subjects amazed me.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic home all care staff very friendly and on the ball. I looked at few homes in Surrey none of them were near to Tadworth Grove. Environment and garden around amazing. On the day of my visit residents had a garden party. It was so nice to see seniors enjoying that activities.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers have been excellent looking after mother. Nursing staff are good. Doctors responses need great improvement. Do not listen to requests from nurses etc.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tadworth Grove Residential & Nursing Home, Bupa Care Homes at Tadworth Grove Care Home responded to this review on 07 Aug 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

I would thoroughly recommend this nursing home. All the staff are kind, caring and professional, even when dealing with belligerent old ladies. The facilities are very good and menus excellent. The staff are prepared to put themselves out to meet special requests, like food or going into gardens. Also the room could be personalised.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff at Pine Lodge - in particular the nurse in charge are taking wonderful care of my very elderly aunt. Aunt has Dementia, but since she has been under the care of the Pine Lodge wing - who specialise in dementia care. She has been less prone to panic attack and agitation. The staff fully understand her needs and allow aunt to lead the lief she wants. Also the food is to be highly recommended and I am always made to feel welcome.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Really impressed with the care and support given at Tadworth house and the staff who clearly take such pride in their work. Would happily recommend this Nursing Home to anyone looking to place a member of their family here.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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