Wray Common Nursing & Residential Home

Wray Common Road, Reigate RH2 0ND

Wray Common Nursing & Residential Home, Reigate, Surrey
Wray Common Nursing & Residential Home, Reigate, Surrey
Wray Common Nursing & Residential Home, Reigate, Surrey

Wray Common Nursing Home with its English garden setting and wealth of charm and character is situated in a quiet residential area of Reigate, Surrey.

Nursing Care, Comfort and Friendship in a 'Home from Home' atmosphere are an essential part of the very high Nursing standards provided. Registered Nurses and care assistants are selected not only for their experience and Nursing skills but also for the warmth of personality they bring to the home. The welfare of patients is catered for twenty four hours a day, by professional and trained staff, under the supervision of the highly qualified Matron in charge.

All Rooms, are centrally heated, tastefully decorated and furnished to enhance the light airy atmosphere of the home. A day longe provides a regular meeting place with colour television for residents viewing pleasure. If desired they may also have a television set for private viewing in their own room.

Recognising that some residents prefer privacy and some companionship, there are both single and twin bedded rooms on either the ground or first floor, with an accompanied lift available. Some residents like to have familiar objects with them and are very welcome to bring personal possessions, such as a favourite table or chair and ornaments for their own room.

Meals are taken in pleasant dining rooms, or if desired in the resident's own room. Chefs take pride in the variety and quality of their cuisine. Tempting meals are provided and special dietary needs and personal preferences are also catered for whilst maintaining a well balanced and nutritious menu.

Care workers nderstand the very individual needs of all residents and offer a variety of professional services including Chiropodists, Optician and Hairdresser on a regular basis. A General Practitioner visits regularly and as required. All religions can be catered for with visits from various Ministers.

Owner: Dovestone Estates Ltd

Person in charge: Melanie Sadler (Manager / Matron)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 53 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Motor Neurone Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 60 to 105.

Single Rooms: 53

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Wray Common Nursing & Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.696)

The Review Score of 9.7 (maximum of 10) for Wray Common Nursing & Residential Home is based on 50 Review/Recommendations in the last 2 years. This Review Score of 9.696 is made up of a Quality Score of 4.696 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.696 for Wray Common Nursing & Residential Home is based on 50 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.696 for Wray Common Nursing & Residential Home is calculated as follows: ( (413 Excellents x 5) + (146 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 573 Ratings = 4.696

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Wray Common Nursing & Residential Home is calculated as follows:

      1. 50 Positive Reviews = 3

      2. 0.1 x 50 Positive Reviews = 5.000 (maximum score = 1)

      3. (50 Positive Reviews ÷ 53 Registered Beds) x 2 = 1.887 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


On each occasion we have visited my uncle he has looked happy and well cared for. The staff are all very kind and treat the residents with respect and good humour. They regularly provide the residents with activities to entertain and stimulate them. I would have no hesitation in recommending this care home to anybody looking for a suitable place for their relative.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been extremely pleased with the care provided for my uncle. Excellent daily activities are planned and the staff are very caring. My uncle's room and the communal lounges are always spotlessly clean. We are always made to feel very welcome as visitors. It was my uncle's 80th birthday today and the catering staff made him a lovely cake and made his birthday feel very special.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Despite failing health my aunt seemed genuinely content and enjoying life in her final days and was planning for her approaching 97th birthday celebartions. The staff were caring, attentive and proactive in keeping me informed about my aunt's state of health. I have no hesitation in recommending Wray Common Nursing Home to anyone seeking a caring environment for their friends or relatives.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Father received excellent care from the staff at Wray Common Nursing home. Sadly he was not there very long but they were very supportive and kind to Dad and the family during the time he was there. I can not recommend this home highly enough.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were lucky to find and have my father transferred to Wray Common for the last 2 weeks of his life. It is hard to explain how much we appreciated the help, support and exceptional care staff gave to my father and family during this time. We were always made to feel welcome and nothing was too much trouble for the staff. The facilities are excellent, his private room was clean, quiet and decorated to a high standard. The food and afternoon tea and cake comes highly recommended.

This is not just a nursing home, it is a home from home. The only regret with Wray Common is that we wish my father could have spent longer there. Finally, many thanks goes to the Matron. She was supportive throughout and always made time to listen to our concerns and provide updates as to my Dad's health.
On the day he died we couldn't have wished for more as she was there to support my mother, sister and myself and we will never be able to thank her enough for everything she did for my father.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents are living in this home. My father is bedridden and needs nursing as well as general care. My mother has lost her short term memory. Either my brother or I visit every day. I particularly like that we can go at any time. We often go to visit our mother only to find she is busy with some activity. All the staff are very friendly and kind. Matron sits in the middle always available and I'm sure aware of everything that happens. The food is excellent. All the clients seem happy and engaged. I thoroughly recommend this home.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I moved mum from another care home as I had become disappointed with her care, I could not have been happier with the welcome we received from Wray common. The staff are wonderful and I have seen a vast improvement in my mums health and happiness. I cannot recommend them enough.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent 7 months at Wray Common having moved in after a diagnosis of Motor Neurone Disease. She had a very pleasant room and was treated from start to finish with the utmost care, kindness and respect. The staff all worked hard to keep up with fast moving pace of this relentless disease and did their very best to ensure my mother felt in full control of all her care, trying hard to communicate and spend time with her when speech became harder. All members of the team knew her name and we as daughters felt we came to know many of the carers and nurses individually. They were kind and always had the time to discuss my mother's care whether on the phone or in person. We all felt welcome to visit any time and the home felt well supervised and safe with all visitors recorded, not always the case. The ratio of nursing staff was high and especially towards the end they worked effectively with the hospice to ensure my mother's comfort and dignity. Thanks to all staff!

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Not only was the care given by the nursing staff, carers and the others professionals excellent it was humane, compassionate and caring. When my sister died many of the staff cried with us and consoled and hugged us. My sister was always treated with respect and the staff were always willing to go the extra mile. I and my family feel that my sister could not have had a better Nursing Home for the last 8 months of her life.

PS I have rated the Activities as Good but I should make clear that I never had any direct experience with them as my sister was largely bed ridden. Equally my sister had a lovely room (view on garden, south exposure etc but I really never visited any of the other rooms).

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been dying with MND, she has been so well cared for and I cannot praise the staff too highly, always cheerful and friendly. I know my sister, despite the awfulness of the disease, that she has been cosseted and made to feel she has dignity in her dying. She chose to come to Wray Common having had experience in one other home which, although very smart, did not have the ambience of caring and comfort that she sought. Thank you for everything you have done for her.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

We were extremely happy with this care home, my mum was cared for so well, the staff are really kind and caring, matron is lovely, also very compassionate. I felt mum was always safe and never lonely when we left her from a visit. The afternoon entertainment sessions are great too. Lovely rooms, I liked to visit in the afternoons as tea and cake together was a real bonus! I would not hesitate to recommend Wray Common to anyone looking for somewhere special for their loved one to live. My mum was so happy and comfortable, we will miss visiting there!

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I think the nursing home is very good. I enjoy it here. The food is good and the staff are kind and understanding.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is receiving good care. The staff also show care for my own needs and emotions. The rooms are spacious withy a pleasant outlook.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The home is great. The staff are great. I have no complaints. I am very happy to be here. I am very well looked after. The nurses are very helpful and are great.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Very kind, caring and patient staff who worked hard to make my aunt's last days comfortable. She thought she was in 'some kind of hotel', and commented that the 'maids' were very attentive.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

We have been extremely pleased with the care and attention Mum has received since she has been at Wray Common, particularly since Dad died in 2014.
Apart from the expected standard of care we have been really impressed by the friendliness, helpfulness and support given by all the staff not only to Mum but to us as well.
The rooms are comfortable and the food certainly seems good. Mum certainly enjoys everything she eats. A particular effort is made for birthdays and festive occasions when the kitchen staff certainly produce some amazing cakes and party food.
Nursing staff are always on duty and very helpful and caring, calling in the doctors or other services whenever appropriate.
The carers always have a kind word and all the residents are always addressed by their first names.
We have been impressed by attention given to keeping the residents as active and interested as possible with organised activities every day in the week and with other entertainers some weekends.

Very happy that Mum is well looked after. Good value for money..

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The level of care my aunt received was always very good. Staff are professional and attentive. The public areas in the home are good areas for residents to sit- away from their rooms. I was very pleased with everything provided, from food to personal and medical care. Activities are encouraged to take part. My only concern is that I feel that the reception should be by the front door as two residential rooms are by the door and although visitors are seen via cameras link- a personal barrier would be better.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

My stay at Wray Common was marvellous!
The staff were all courteous and kind.
The food was good and plentiful and the activities were interesting and stimulating.
Everywhere was spotless.
I could not have wished for a better place to stay!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've enjoyed staying at Wray Common staff are brilliant and very helpful they always have time for a wee chat.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum spent several years at the home, she had many challenges which the home dealt with really well, with great patience giving excellent care. The home is homely and very clean, all staff working to make it a nice place to be, from the cleaners, entertainment staff and carers and medical team. You are always made welcome whatever time of day or night, this really came through when my mother died as the ripe old age of 97! they were there for me as well as mum, which was really lovely at this difficult time. I wouldn't hesitate to recommend this home, as they are truly a lovely team of people working there.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

The care and support in my fathers last few weeks of life was excellent and the care shown by the nursing team was also outstanding. I would recommend this care home to any one, with the knowledge that you can feel safe, that your loved ones are in good hands.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The second care in which my wife has resided. How much better than the first. The managing team at Wray Common show they are excellent to have achieved this high standard. The home is clean, the food is very tasty and satisfying, the staff caring and kind and it has entertainment to please encourage and help the residents every afternoon. It is a happy well run home where the staff are always trying to improve. Well done.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When my dad was taken ill, it was realised he needed nursing care. I visited several homes to try to find a good match. There were home I could not imagine my dad in, so I was so relieved to find Wray Common. They were welcoming, organised and calm. The room they offered my dad was well appointed. The staff were vigilant about my dads needs and did their best to make him comfortable in the last few weeks of his life. The staff were never too busy to answer our calls and queries. Wray Common made a sad difficult time a little bit easier to cope with, knowing dad was being really well cared for.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Value for Money: Excellent

Having tried other Nursing Homes my 75 year old friend with MND has chosen to spend her last days at Wray Common Nursing Home. The staff have looked after her, giving her dignity and caring for her every need. The matron has been warm and friendly and thoroughly professional. She has communicated well with my friend and foreseen the difficulties that will arise in the next stages of her illness. The staff are always very friendly and are keen to help the patient and her visitors. There is a cheerful, personal atmosphere in the home. My friend has been assured that the nursing staff will be able to look after her until her death. Despite some of the limitations of the building I would warmly recommend Wray Common for its care and the personalised treatment for my friend.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident for the past 6 months arriving direct from hospital. She was very weak and unwell initially but thanks to the excellent care at Wray Common Nursing & Residential Home she has improved significantly and now is able to participate in the activities provided and join the other residents for meals, both of which she enjoys very much, in spite of her age and illness. The staff are unfailing kind, helpful and courteous.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

The care my mother received was carried out with such grace and thoughtfulness and I will be ever grateful she was happy at Wray Common.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My mother has been resident at Wray Common of over three years. I have visited almost every week and have been able to observe the staff from matron to nurses and helpers. They are all friendly and good at looking after the residents. The rooms ranging from individual bedrooms to the lounges are all clean and bright. There are functions every week that are designed for entertain and encourage the residents to take part. Special entertainment like a choir, singer or harpist excellent. Food is ok although I wouldn't want the pureed lunch necessarily provided for my mother. I have said before that I would be happy to live at Wray Common, but not yet!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care and staff are all friendly and welcoming. They always address residents by name as well as acknowledging visitors. This feels a safe place.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Since we moved my mother from another nursing home, the improvement has been very noticeable. Whilst she is immobile she is more relaxed and content. All the staff are very helpful and friendly and they look after her very well which is a huge comfort to me and my family.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have every confidence (and take much comfort) in the quality of care and attention provided by all the staff.

The facilities required for the level of care needed by my mother (who is chair/bed bound) are excellent and she is much more contented since coming here.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care provided for my Mum during her stay at Wray Common was second to none. The Matron and staff were always on hand to answer any of our questions, and ensured that all my Mum's needs were met. I cannot praise the staff highly enough, they are all
a credit to their profession.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault the care given to my mother for the last few months of her life. All staff treated her with dignity and respect. The atmosphere of the home is welcoming and loving. Thank you all so much.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent the last couple of months of her long life (99 years) in the care of the staff at Wray Common Nursing Home. The staff were very patient, understanding and overall met my mums needs. I was always made to feel welcome at any time and encouraged to discuss mums care with the matron and nurses. As a family we are very grateful for everything they did for mum at this difficult time.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was resident for 28 days for assessment before decision for permanent situation. She was happy and comfortable that, had the journey to and form been easier, she would have stayed. Staff were friendly and efficient in all contacts. The room was clean. The food was good. All in all happy to recommend this home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

After visiting various nursing homes, we decided on Wray Common because of the superb high standard of care . All of the staff go out of their way to ensure a happy, loving & secure atmosphere for both residents, families & friends. The day to day running of the home is of an exceptionally high standard.

In this traumatic time, the matron & the nursing staff have exceeded our expectations. We are reassured that she is in a safe, secure & caring home .....by far the most suitable place for her.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Last year Mum spent a weekend of respite care at Wray Common Nursing Home, which she thoroughly enjoyed. So when she suffered a medical crisis and we had to choose a permanent place at a Nursing Home, the choice was easy. She has her own good-sized, en-suite, room, which includes bed with ripple mattress (she developed two pressure sores during her stay in hospital), easy chair, chest of drawers, bed side chest, large built-in wardrobe, commode and a chair for a visitor. The room has several pictures fixed to the walls, but she has also been able to hang up pictures of her own; we were also encouraged to provide small furniture to display some of Mum's own ornaments and photos.
During the day Mum has breakfast in her room and is then helped to get up and dressed, then is taken downstairs to one of the two main day rooms. There she is involved in the communal entertainment activities, which include quizzes, painting, cooking, flower arranging, and singing. She has her lunch and afternoon tea downstairs before being taken back to her room for her light supper, and then bed.
Mum is very happy here and enjoys the mix of time with others and time alone. She is able to choose the balance herself. Some residents choose not to join the others downstairs, and all wishes are respected.
Friends of mine have suggested that we do unexpected visits to the home at different times of the day to see the quality of care across the day, but personally I don't feel the need for such observation; as a nurse myself I know Mum is getting good care. The matron and staff nurses are quite accessible and happy to chat, exchange ideas and keep me up to date with developments.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Aunt is staying for a couple of weeks so her home can adapted to her needs. I cannot fault the care that all the staff have shown her and the way they have kept me informed. Within her short stay she has been able to improve her mobility and feel she will be better able to cope when she returns home.

How likely would you be to recommend Wray Common Nursing & Residential Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother-in-law was looked after by Wrays Common for palliative care. She felt well cared for and was always praising the staffs efforts. When she was extremely unwell they constantly tried to find something she would enjoy to eat. Nothing was too much trouble. Thankyou

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The staff of Wray Common Nursing Home gave my mother kind and compassionate care during the last few days of her life.

Her room was excellent and the staff made sure she was always comfortable. I would recommend this home to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the moment we went in the door to see our friend we were impressed by the staff and the general feel of Wray Common. There was a very good aura there. All the staff were helpful and pleasant. Our friend is happy there and well looked after.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

My wife was so well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Wray Common are some of the most professional and kind staff that I have ever encountered.
They cared for my mother throughout her stay with dignity.
The Home has a friendly quality to it and was the reason why it was chosen.
In fact my mother's sister had worked at the same Home after she retired because she enjoyed the atmosphere in the Home.
Clients are treated with respect and individual care.
My mother looked forward to seeing the staff every day and the meals provided.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Kind and caring. Make time for queries, meetings etc. Amenable to individual requirements. There are lots of activities organised for the residents. I was allowed to take my dog in to visit my father, something he really enjoyed.

How likely would you be to recommend Wray Common Nursing & Residential Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I cannot thank the staff enough for the love and care they gave my father in his last few weeks of life, and for the care and guidance they gave to me and my family during a very difficult time. Dad was given a room with a garden view, the staff were polite, cheerful and extremely caring. He was given the dignity and compassion you hope a loved one would receive in their final days. He was clean, comfortable and in no pain whatsoever. The staff checked on Dad on a regular basis and had no hesitation in calling the doctor out if they felt he needed to be see. When Dad passed away, we were given as much time as we needed to say our goodbyes. On arrival, I felt immediately that we had chosen the right place and would recommend Wray Common wholeheartedly to anyone who asked.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak highly enough of the staff and management at Wray Common. We chose Wray Common after having considered a number of homes in the area. They agreed to take in my ailing father in the late stages of lung/prostate cancer for end of life care on very short notice due to a sudden deterioration in his condition. He was made comfortable and his medication carefully managed so that he ended his short stay with them and his days at peace. They liaised closely with St Catherine's Hospice and local doctors to deal with his symptoms/medication. There was a high level of nursing staff and ancillary staff present/involved at all times and they always showed care, compassion, politeness and respect to dad and his family. Melanie was fabulous and it was so good to know she was there, right from the first interview.They always asked if we were OK too. Although Wray Common may not look quite as modern/swish as some of the newer homes it is clear the level/quality of nursing and care is high and that is what matters most in a nursing home. Thank you Wray Common. (I have rated some aspect of the home as Good, as we did not necessarily experience them fully. The room is rated "good" as it was due to be refurbished - but the main thing is that dad was given a bed on short notice when he needed it most, so we were more than happy to accept it).

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Both my parents entered the home about 18 months ago. My mother passed away at the end of 2014 but she was so well looked after as a dementia sufferer throughout. She was always treated with care and dignity. My father relished the ability to share a room with her during this time and enjoyed the friendships he has made with both staff and fellow residents. It was also so supportive of them to attend my mother's funeral in force.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-Law

My 96 year-old mother-in-law was very well cared for during her stay whilst she recovered from a serious illness in hospital. She needed one to one care from an outside agency at the outset which was reduced to daytime only as she improved. The owners and all the staff were helpful and caring. The quality of the accommodation, the catering and the in-room entertainment was good. Wray Common is a welcoming and homely establishment which I would certainly recommend.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother's Stay at Wray Common

My mother's stay at Wray Common was a happy one. She is 96 and was recovering from a bleed on the brain having spent three weeks in hospital. During her eight week stay all the staff were polite, friendly and caring.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review is about my mothers care at Wray Common Nursing Home

First the choosing of this home, this is a very stressful process; (I am sure other family’s are aware). I visited unannounced at several homes but in general was unimpressed either by the lack of planning / organisation, staff ratio’s or just plain poor ambiance. At Wray Common I found staff Ratio’s high, a well organised motivated team and a manager that knew exactly what was happening, answered questions honestly and in detail, on other visits it was obvious he was on site most days.
My mum took up residence at Wray Common after a protracted stay in a hospital where she had gained a number of bed sores and also sun burn, (from being left by a window for to long) to be blunt she was poorly, confused and depressed.
The team at Wray Common were proactive and gave my mum constant positive care, and I mean care not just nursing, which had been sorely missing. Soon my mum’s skin had healed her bedsores reduced (this was a longer process) and she became positive and less confused. After that she was encouraged to join in the excellent activities that are run there by people with imagination, care and patients. I visit on a regular basis and have always found enough staff on duty and someone to talk too; all the staff are up to date about my mum, the carers are excellent and show patients and compassion, mum always states that they are always happy to help. The staff at Wray Common have not only cared for my mum but have given her a new lease of life. She has had chest infections whilst there; however these were caught early and doctor called and the appropriate medication prescribed. With the nurse ensuring that my mum takes the medication (lacking in the past) she has recovered quickly.

I am very happy that I placed my mum’s care into the hands of Wray Common

Thank you

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My elderly father, who suffered with late stage dementia, spent the last 2 weeks of his life at the nursing home. Our family could not have asked for better care for him and he was treated with the utmost respect and consideration. The staff, especially the matron and the nurses, were very helpful, kind and supportive to us. We would highly recommend this nursing home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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