Bay House Care Ltd

2/3 Middlesex Road, Bexhill-on-Sea TN40 1LP

Bay House Care Ltd, Bexhill-on-Sea, East Sussex
Bay House Care Ltd, Bexhill-on-Sea, East Sussex
Bay House Care Ltd, Bexhill-on-Sea, East Sussex

Bay House Care in Bexhill-on-Sea, is a thirty-two bed capacity, registered nursing home with a unique warm and homely feel, where residents enjoy a person centred approach to their individual care needs from experienced staff.

Each person is seen by the Care Team as a whole person, who does not just need to be cared for, but as a person who deserves to be cared for in a respectful, gentle and professional manner that acknowledges their unique identity while ensuring that all clinical needs are met.

A varied daily menu offers choice and flexibility and can be tailored to suit all dietary needs. There are a wide range of leisure activities and outings for service users to benefit from, as well as a landscaped patio that is popular during the warmer weather.

Owner: Nazir Manji

Person in charge: Tanya Goddard (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 34 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Trial visits available. Ages 50+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Italian, Portuguese

Single Rooms: 30

Shared Rooms: 2

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Bay House Care Ltd: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.6 Bay House Care Ltd has a Review Score of 9.6 (9.558)

The Review Score of 9.6 (maximum of 10) for Bay House Care Ltd is based on 23 Review/Recommendations in the last 2 years. This Review Score of 9.558 is made up of a Quality Score of 4.558 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.558 for Bay House Care Ltd is based on 23 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.558 for Bay House Care Ltd is calculated as follows: ( (173 Excellents x 5) + (81 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 274 Ratings = 4.558

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Bay House Care Ltd is calculated as follows:

      1. 23 Positive Reviews = 3

      2. 0.1 x 23 Positive Reviews = 2.300 (maximum score = 1)

      3. (23 Positive Reviews ÷ 34 Registered Beds) x 2 = 1.353 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Bay House Care Ltd?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bay House Care Ltd

  • Resident / Service User
    15
  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 18 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

All the staff at Bay House gave my mum an exceptional level of care during mum's 8-month stay. It was a comfort to know that she was a being so well looked after. It is truly one big family and a home from home.
She always looked so cosy, clean and comfortable and this was so important to the family as she could not communicate her feelings/wishes.
Everybody showed compassion and kindness to us all as a family, especially during mum's final few days. They are all heroes and I thank them all from the bottom of my heart.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nazir Manji, Managing Director at Bay House Care Ltd responded to this review on 29 Nov 2016:

Thank you for your review. I will make sure your kind words are passed on to the team.

My father has been living at Bay House since September 2011. On Wednesday 5th October 2016 my father was at the end of his life. Bay House staff gave my father and myself constant support, nothing was too much trouble, they cared for me while I stayed beside my father and they cared for my father as they would have had he been their father, from the moment my father entered Bay House until the day he passed. All the staff at Bay House could not have treated him any better. They are wonderful people.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nazir Manji, Manager Director at Bay House Care Ltd responded to this review on 29 Nov 2016:

Thank you for your kind words, Carole. Your dad will be surely missed.

My husband was a resident for only four weeks before he passed away. During his time in Bay House the staff went above and beyond to care for him, keep him safe and make him comfortable. He was shown such kindness and love. That kindness and love extended to me and our family too. The staff at Bay House should all be proud of their devotion and dedication. I shall be eternally grateful that his last few weeks were as good as they could be.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum sadly had to give up her own home due to decreasing mobility. Although mums stay at Bay House Care was a short one, the staff did everything to help her settle into her new home during a time of a major adjustment in her life. All the staff were friendly, caring and professional. Nursing care was excellent and they were able to promptly identify a change in her health status leading to transfer to hospital.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone here is very friendly and obliging. We are always laughing. Everyone gets special care. I like to look nice and am particular about my appearance and the care staff help me with this. My room is homely and I wish to stay here following on from my respite.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is on hand for me and I have everything I need. It is my home. All of the carers are nice and I feel well looked after. The food is very good and there is good choice each day on the menu. The proprietor is very good!

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

NAZIR MANJI, DIRECTOR at Bay House Care Ltd responded to this review on 11 Feb 2016:

It's good to hear great feedback from people who are at the heart of our service. Congratulations to my team at Bay House.

As far as I'm concerned the staff are excellent and always helpful. They appear to care and this is really important to me. The food is absolutely excellent. Friendly staff and I feel at home here.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff extremely helpful. Mother in law really has settled in well and says that she is very happy.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nazir Manji, Director at Bay House Care Ltd responded to this review on 10 Dec 2015:

Thank you for your kind and reassuring words. I am glad that your mother in law is settling in well.

The home is absolutely super. My husband has been very happy staying at Bay House for his respite care.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it here, I wouldn't want to leave

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am happy here.

How likely would you be to recommend Bay House Care Ltd? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The care and facilities are excellent. I would definitely recommend it.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

NAZIR MANJI, Director at Bay House Care Ltd responded to this review on 10 Sep 2015:

Thank you for your kind words. It's reassuring that our standards of care and hospitality meets your expectations.

All the staff are wonderful. They are lovely.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is lovely here, we are like a big family.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The meals are good. The staff are excellent and fair.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very good, I enjoy the care staff talking to me. I would like to be at home, but I really like my room here. I am very happy.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with all aspects of my life here. The staff are considerate and happy to help.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

It's all so good. You can't get better staff. I'm always treated as I want to be treated.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our new housekeeping manager really goes to town. I have made some great friends amongst the residents here.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband has been at Bay House for almost a month and is settling slowly.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Very good.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Very good carers.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have been a resident since October 2014 and I'm very happy at Bay House.

No Average Rating is available*

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submit a Review for Bay House Care Ltd

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

November 2011

Care Employer of the Year

Recipient: Bay House Care Ltd

Date: Friday 25 Nov 2011

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bay House Care Ltd