Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST

Copper Beech Care Home, Uckfield, East Sussex
Copper Beech Care Home, Uckfield, East Sussex
Copper Beech Care Home, Uckfield, East Sussex

Copper Beach House is custom-built for a wide range of nursing care needs, these can include post-operative care, convalescence and palliative care. Respite and long-term care packages are put together by experienced professionals and tailored to individual requirements.

A purpose-built property has modern safety features, underfloor heating and is wheelchair accessible. Comfortable furniture is colour co-ordinated and the patio and garden areas are great for relaxing in.

Special diets and tastes are catered for, with the home taking mealtimes seriously and welcoming visitors to join in for a small charge.

An active lifestyle is supported, with carers helping residents to access the hobbies and interests that inspire them and there are many events for both clients and their loved ones to get involved with.

Group: Bupa Care Homes

Person in charge: Gillian Carter (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Copper Beech Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.8 Copper Beech Care Home has a Review Score of 9.8 (9.797)

The Review Score of 9.8 (maximum of 10) for Copper Beech Care Home is based on 42 Review/Recommendations in the last 2 years. This Review Score of 9.797 is made up of a Quality Score of 4.797 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.797 for Copper Beech Care Home is based on 42 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.797 for Copper Beech Care Home is calculated as follows: ( (396 Excellents x 5) + (92 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 492 Ratings = 4.797

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Copper Beech Care Home is calculated as follows:

      1. 42 Positive Reviews = 3

      2. 0.1 x 42 Positive Reviews = 4.200 (maximum score = 1)

      3. (42 Positive Reviews ÷ 48 Registered Beds) x 2 = 1.750 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Copper Beech Care Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Copper Beech Care Home

  • Resident / Service User
    15
  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Niece of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 38 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My Mother went to live at 'Copper Beech Care Home' in October 2015 after leaving hospital with pneumonia and was very weak and frail. Throughout her stay at Copper Beech Care Home she received good care, good food and a very personal level of her needs. I cannot thank the staff enough for looking after Mother in her final few weeks of her life. Mother passed away on Sunday 10th July after three harrowing weeks when she was so ill. The staff gave me so much support through this difficult time and couldn't ask for better support and nursing needs. I owe Copper Beech Care Home so much - Mother died in a caring and loving environment.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Copper Beech Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother received wonderful care and attention from the staff.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Copper Beech Care Home responded to this review on 28 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother spent 3 1/2 weeks here at the end of her life suffering from terminal cancer. She was bed bound. The staff treated her with dignity and respect and did their best to keep her pain free although she did experience break through pain. They frequently called the GP out and always made a point of updating me on what was going on and always had time to answer my questions. Rooms are a good standard, atmosphere clam and peaceful. Certain staff are skilled in end of life care. I'm so glad my mum ended her life at Copper Beech rather than in hospital.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Copper Beech Care Home responded to this review on 07 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

I can not thank all the staff enough for all their help and excellent care given to my husband. I will recommend this nursing home to all my friends.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are very nice.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the food, loves the home. A lovely place and good care. Lovely staff, especially the kitchen assistant, a lovely young man. Was fearing coming to a home but so glad I did!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Perfect - almost.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband received excellent palliative care prior to his death in 2013. I and family received caring support. I received excellent nursing care which progressed into supportive and helpful convalescent care. At all times the staff at all levels were caring and attentive. Always ready to give the little extra which meant so much.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A personal caring team

My mother came to the nursing home in June 2015 from a period in hospital. She died in the 25th of July and throughout her short stay the entire team at Copper Beech demonstrated the absolute highest levels of professionalism. This was delivered with care and dignity. I have absolutely no hesitation in recommending this nursing home to anyone.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We found Copper Beech nursing home to be excellent. My mother was extremely well looked after. The staff were caring, considerate, friendly and very capable. We were always made to feel welcome when visiting.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad loved his time at Copper Beech, his room with doors out onto the garden was ideal, it made dad's time room-bound so much nicer as he could see the lovely garden and have fresh air!! The staff were all fantastic, caring, professional and respectful to my dad's needs at all times. Their care for myself also was second to none and they were always there to give a hug or tissue when needed.
Thank you Copper Beech you are fab.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot recommend Copper Beech enough. The staff always make you feel that you are the only one despite the number of people they are looking after. The nursing and the care is wonderful - my mother was so happy there and if I ever need care myself that is where I would like to be.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Copper Beech Houseis a Bupa Nursing Home. It is a purpose built, light and airy. The rooms are clean and cosy and my father is comfortable and very content to be there. In their capable and friendly hands, his palliative care is excellent. The staff are, without exception, kind and attentive. The home is very well managed and run by all the staff. Visitors are made welcome and my father is as happy as can be.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt came to the home in July 2014, following a fall a fractured hip and hospital stay four months and eventually a stroke which affected the part of the brain which controlled blood pressure she as then unable to sit upright for more than a few I minutes and couldn't stand at all without passing out. So she was unable to go back to her flat where up until then she had managed with carers four times daily and family support. She was registered blind with mobility problems and incontinence. Copper Beech cannot be faulted in their care and attention to my aunt and we wouldn't hesitate in recommending them to anyone. Staff were always cheerful, welcoming and attentive. My Aunt died on 2nd April everyone treated her with utmost dignity.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff were very kind and helpful.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent over two years at Copper Beeches until her death this week. We have found the staff unfailingly courteous supportive and caring towards my mother and our family. It has been a very stressful few weeks up to her death and the staff have made a big difference to how we have coped with her last illness and death. We have heard positive recommendations from the under takers, doctors and friends.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly service. Lovely atmosphere. Very tasty meals. Home baked cake every afternoon. professional and very caring staff.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I stayed here for two weeks after a fall in which I fractured a vertebrae. The care I received was excellent and the atmosphere warm and friendly. There is 24 hour covered by qualified nurses and the local GP practice calls in twice a week. It was easier to a see a GP while resident than booking an appointment!! If I have one criticism it is that the beds were really uncomfortable, the bedding synthetic and scratchy. Room for improvement there, otherwise 4 Star.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I was given seven days by the council to find a care home for my aunt, Living in Edinburgh this was tricky! no one would recommend a place so it was the phone call with Patricia High the manager giving my selection. My aunt received care of the highest standard form her admission in 2012 until she died in December 2014. The staff were outstanding and those standards are instilled form the leadership at the top. I cannot thank them all enough for their care and attention.

How likely would you be to recommend Copper Beech Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring and helpful staff with a lovely atmosphere. The home is well managed.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt and uncle have now been in Copper Beech for over a year. One is always nervous when choosing a place for ones relatives, worrying that they will not be looked after kindly. Copper Beech has more than reassured me, and my extended family. Their care, understanding, patience and help has all been wonderful, it even began before the time they went in, by Pat, the manager ringing me in a follow up call after my initial enquiry to see how things were and offering help. I was given a tour of the home and full description of care being offered. Help for my aunt was immediate on arrival with the provision of a colostomy bag. The staff are always very informative and helpful. Great care and understanding is given to make my aunt and uncle's final years as comfortable and happy as possible.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband became a resident in November 2014. The home is excellent, clean, the staff are friendly and always happy. I visit every other day, I have lunch with my husband in his room and coffee is available, I can help myself in the kitchen for this, free of charge, my meal costs £3.00. The office staff are there if you need any help and Pat, the manager, is warm and you feel comfortable to talk to her, I feel at ease in her company. My husband has not yet joined in with any activities at present but there are several choices I believe. I feel happy that I got my husband into this home.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to Copper Beech for palliative care as a result of an aggressive brain tumour. In the 3 months that she was there, she was treated with dignity, compassion and respect by all the staff and, we as a family were shown the same. The staff have all been together at Copper Beech for many years and this shows in the friendliness and teamwork within the home. Their caring and professional approach was much appreciated.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very Good Service and Care

Staff were excellent, friendly, considerate and helpful. They would do anything for you. The chef was very helpful and accommodating with special dietary requirements. The rooms were kept very clean and the activities staff worked very hard to provide interesting activities for the residents. Overall a very happy experience.

How likely would you be to recommend Copper Beech Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was only in Copper Beech for 1 week post operative care and was very impressed with the care I received. All the staff were very caring friendly and helpful. The food was excellent and it was so helpful that my husband was able to have lunch with me every day. I would certainly recommend Copper Beech to my friends.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very kind, friendly staff. Nothing is too much trouble!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the level of care, food served and personnel.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Even in the most difficult/complex situations (in which my wife finds herself) if any minor etc problem arises then a sensible resolution is put in place. It is not a faceless bureaucracy and so is open to input and discussion to establish a solution.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I am delighted with the standard of care my elderly mother receives. The nursing staff care is kind, considerate and understanding. Their support to both resident and family has been excellent. I have been particularly impressed with the amount of dignity they allow each resident. There is always a warm welcome when visiting.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I come everyday to visit my wife and think it is wonderful in here.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am only here for a short time because I have broken my right wrist and can't do anything for myself. I am totally happy with everything here.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a lovely home, all members of the staff are polite and friendly, making you feel welcome and nothing is too much trouble. The activities are always made fun and there is a great spirit among staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly. I appreciate the open door policy. Staff and management very friendly and always prepared to listen. Great that I can visit any time and bring our dog in to visit too. Helpful to be involved in my husbands care plan and promptly informed of any changes etc.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is our first experience of being in a care home and thin k it is very good. We much appreciate the services that are provided.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been extremely pleased with all aspects of my fathers care. I would highly recommend this home to any individual/family needing this type of full time nursing care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care, staff are all kind and helpful nothing is too much trouble. Very good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would certainly recommend it - everybody very kind and helpful.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt has lived in a series of care homes throughout the country, eventually being moved to be close to relations. Copper Beech has and still is proving to be of an excellent standard on all levels. The staff are extremely warm and welcoming, with any requests never being too much trouble. Many thanks to them all.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No better home than this to retire to when one is unable to manage at home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it because it's quiet and I'm well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been a resident at Copper Beech since 11/11/13 and regard myself as being extremely lucky to find a vacancy there. I am unable to think of any aspect of the regime that could be improved upon. I am very happy to be here, not only on account of the treatment I receive but because from my room I have a view of a well-managed small garden.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have to be stuck here in this room as I can't go out anymore, but it is the best it can be. I have a nice view of the sheep and a dog in the garden - although they're not real.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Copper Beech Care Home