Elstree Court Care Home, Eastbourne, East Sussex
Elstree Court Care Home, Eastbourne, East Sussex
Elstree Court Care Home, Eastbourne, East Sussex

Elstree Court has a professional team of carers who are skilled in long-term nursing and palliative care. The home also offers respite and palliative care, with all provision individualised to requirements.

This stylish accommodation has been converted into a care home, being a former private residence, still retaining much of its charm and located in scenic grounds. Period features can be enjoyed in comfortable lounges or the sunny conservatory, an Elstree Court still has stained glass windows.

A balanced food menu includes individual preferences which are assessed upon residents’ arrival, then prepared by an experienced chef using fresh local produce. As well as mealtimes there are light snacks, drinks and night bites also available.

Music, movement, arts and crafts are examples of some of the activities clients enjoy, with many clubs and group sessions, special occasions and a popular summer fete.

Group: Bupa Care Homes

Person in charge: Caroline Soriano (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 41 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Huntington's Disease • Multiple Sclerosis • Parkinson's Disease

Languages Spoken by Staff (other than English): French, Hindi, Polish, Romanian, Tagalog

Single Rooms: 35

Shared Rooms: 3

Rooms with ensuite WC: 3

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Elstree Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.809)

The Review Score of 9.8 (maximum of 10) for Elstree Court Care Home is based on 62 Review/Recommendations in the last 2 years. This Review Score of 9.809 is made up of a Quality Score of 4.809 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.809 for Elstree Court Care Home is based on 62 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.809 for Elstree Court Care Home is calculated as follows: ( (597 Excellents x 5) + (121 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 727 Ratings = 4.809

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Elstree Court Care Home is calculated as follows:

      1. 62 Positive Reviews = 3

      2. 0.1 x 62 Positive Reviews = 6.200 (maximum score = 1)

      3. (62 Positive Reviews ÷ 41 Registered Beds) x 2 = 3.024 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My 95 year old mother came into Elstree Court at very short notice after two weeks in hospital, with breathing problems and generally being frail, she needed palliative care end of life care. The priority being is to make her as comfortable and as pain free as possible. The staff at Elstree Court provided this care brilliantly caring, friendly and professional. They enabled my mother to peacefully slide into death.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy being here in this home as the qualified carers look after me very well. I like the food and the atmosphere, they are very friendly, very welcoming and charming.
I like being involved with activities, as they provide us with a different variety of activities.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Husband can be difficult but all the staff treat him with great patience and are very thorough in all they do for him. Family are well informed on his treatment and are 100% behind the staff.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have been very well looked after here, all the staff are very happy and helpful. I enjoy the activities very much and get much pleasure from our conversations, talks, games and entertainment.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has been in Elstree for 3 months. Consistent and loving personal care has transformed him from a paranoid, confused individual to someone happy and secure. The challenge of double incontinence has been managed with dignity and periods of doziness and difficulty with eating dealt with in a sensitive manner. It is of infinite value to him to be given respect for his language skills. The Christmas party yesterday was a delightful family occasion and he was so glad to be part of it. He was very pleased to be thanked for coming down to join in. Thank you all so much.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Elstree Court is home making, I am happy here. Good dancing and good food, good atmosphere. I recommend this care home.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The appropriate word for Elstree is Care. The staff of Elstree do seem to really care for their residents. The physical and emotional needs are all cared for and everything is done willingly and happily - nothing is too much trouble. My mind is at rest - knowing that he is so well looked after (my husband).

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

A very caring home, friendly staff and not only looking after my father, they look after our family. Would recommend this home to anyone. Food is lovely and also a tea or coffee to visitors as well.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

J asked me to write this down for her, she said this is a very calm place with fully qualified staff. Very friendly staff. I am very happy here and I have nothing to complain about at all. I am pleased that I have very good friends here. The food is nice as I am fussy about food. I recommend this place to anyone who is looking for a place to stay.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy staying here as they are looking after me very well. They have a well qualified staff as well as a good caring. I recommend this place to others.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I felt welcome and at home from my first day. All my concerns are cheerful and willing to be helpful even when very busy. If I have concerns, I take them to the appropriate person and I'm listened to, we also have regular meetings for our opinions which is good. I was unable to mark value for money as good because I've just been notified of the January rise £80 per week more - ouch!!

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My aunt was very well looked after by carers and nurses alike, at all times they treated her as a person. Birthdays and Christmas were made special and although she was unable to join in the general activities, she was not forgotten and had some one to one time. The food was excellent with plenty of choices. My aunt passed away in her room, her 'home', with the caring nurse.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very helpful and kind.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am really happy being here because they are taking care of me very well. They are all wonderful people.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They are very friendly and above standard, i'm so happy being here.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They are all looking after us and very friendly. Very kind and caring.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy here because the staff are wonderful and very kind, above standard as well.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm happy being here because they're looking after me well. They are all above standard.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They are all very helpful staff. All of them are high standard, very kind.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy being here because all staff here are above standard, very friendly, patient and kind.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so happy here as they are all very kind and all the staff are above standard. Very friendly atmosphere.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very lucky being here. They are all such lovely and gentle staff. They are like an angel looking after us very kindly.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law was here from Sept 4-19th for respite and was treated with respect and was well taken care of. The staff were very pleasant and caring. The doctor was very nice and prescribed pills for her arthritis on her knees, has been chair bound for the last 2 years, trying to take swelling down. All in all she was very happy (but there's no place like home).

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased being here because they are very helpful and friendly.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy being here especially when I am doing something in the activities community and being with the staff and they all are very friendly and helpful.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased been here because all the staff here are caring and friendly.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted being here because what they do is very good and helpful.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very delighted being here because all they give is very caring and its in very good condition.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very friendly and I feel happy here. Only put good for activities as I cannot attend them.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy here and I like how they care about me. It is like a 5 star hotel and they spoil us.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been held up here in this home and they look after me very well at all times and I have no complaints. The people here look after me very well.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Plenty of well qualified staff available at all times. They answer the bell quickly, solve the problem and always ask if I need anything more. The food is very good - well presented.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love the people in this home. Lovely staff, lovely food like in a restaurant.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love it there, everybody is nice.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a resident for a while and I am feeling part of a family. The staff always make time for me and they are always there when I need to talk with somebody.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is excellent here. I'm so pampered.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Standard of Service and Care

My mother who was a very poorly lady, having suffered a stroke and heart attack (minor) was admitted on 2nd March 2015 fro Eastbourne Hospital. She was subject to "end of life care". The staff in general were first class in their dealings with her. I would particularly bring to your attention Yolanda De Castro S/N Stephanie (Night nurse) Ann Dori and Daren Richardson. I would add that S/N Fe was outstanding in the care that I witnessed giving to my mother and other residents. Thank you.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very kind and helpful. Food very good. Lovely garden activities - very good. Very high standards. Handy for sea front and town, restaurants and entertainment.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Superb flat of high standard, food is always tasty, I'm delighted. Staff are wonderful.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I will recommend this home because it's safe and friendly. Staff always find the time to chat.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette says she is very happy with all her care in Elstree Court, because all the staff are very caring and compassionate. She can joke and laugh with them just like her family.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy here in Elstree Court. Like the food and staff.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very comfortable in this room. I like my bed. My room is very huge, and I can accommodate all my family at a time.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I'm overall happy here. Everyone is so friendly and patient and they treat you with respect.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has been my home for more than 2 years now. I am very happy being here, everybody is so friendly, warm and helpful. I have excellent care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were very pleased with the kindness, care and dignity shown to our aunt. She was very happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manageress runs an effective professional, friendly work ethic. When I arrived I was greeted by a lovely receptionist and made very welcome. Once in Eileen's room was greeted by the lovely Jenny who helped with a problem I had immediately. Staff I met were all kind and nothing was to much!!!. I would like to thank all the staff here for the amazing work they do. x

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad is a resident at the home and overall I am very pleased with the level of care and support he gets. The staff are always very polite and accommodating. Food is of a good standard.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am spoilt rotten here. I have cooked breakfast pretty much every day. Sausage, Egg, Bacon, Tomatoes etc. I am looked after very well here.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent surrounds, staff are very attentive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has been cared for at Elstree for 12 years and I have found the staff so caring, friendly and helpful. It puts my mind at rest to know my mother is in such good hands.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Elstree Court Nursing Home are very nice and kind to my mother who has very bad dementia, she has confusion and the staff are very understanding. They are nice to her even though she can be difficult. The lounges are nice and there are a good range of activities. She has a very nice and bright room and the nurses are all kind to her and so are the staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elstree Court has a very warm and friendly, welcoming atmosphere. All of the staff are very caring, always polite and helpful. The overall standard of the home is excellent and the staff always seem cheerful in their work. There are various activities for the residents to participate in if they choose to and if not, the staff make sure that residents are not isolated in their rooms; the staff visit and socialise with all the residents frequently.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I frequently visit Elstree Court and the staff are very warm and accommodating. The home is clean. residents well looked after, may mates nan is very much well looked after. If I have a family member who needs placing in a home I certainly will recommend this home. They are like one family and the food is superb! Staff always ask you if you need a drink and serve you quickly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am satisfied with the care since I have been here.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The care my mother Edna receives is excellent. The family are so happy that she is being so well looked after and that we chose Elstree Court. The staff are so helpful and so happy always smiling giving confidence to patients and their families.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

I cannot speak to highly of the management and staff of this care home. My husband has received excellent care and support during his eighteen months in the home. My family and I visit regularly and are always received with a smile and a very warm welcome. There is a very happy atmosphere about the home due to how well it is run by the manager and her staff. This home deserves a special award.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been resident here for over 13 years. He requires total care, but is extremely well cared for. We live in the US but are able to talk each week, as well as visit 3 times per year. We are greeted by name by the staff. We get great updates from them on the phone. Very pleased to be able to recommend Elstree.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff provide very professional and kind care to my father. They treat him very respectfully and look after him with dignity. My family and I are always made very welcome when we visit. It is a huge reassurance knowing my father is being well looked after, It has been a difficult time and they have made it easier.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone at the home from the second you arrive till you leave are friendly and helpful and are willing to help you in anyway they can.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

I personally and all the other visitors I have spoken to are very impressed by the way the staff create a positive atmosphere for residents. It goes beyond professional and becomes a place where every visitor is welcomed and treated with respect and consideration. Happiness and heart abound. As I live so far away I am so glad our friends and neighbours agree. Elstree is superb!!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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