Haven Care Home

29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX

Haven Care Home, Peacehaven, East Sussex
Haven Care Home, Peacehaven, East Sussex
Haven Care Home, Peacehaven, East Sussex

Haven Care Home welcomes a number of care requirements, including post-operative, convalescence care and short-term respite, as well as employing expert carers experienced in palliative and nursing provision. Care is also provided for those living with Parkinson's and Huntington's and to young adults with learning disabilities.

This comfortable and well-furnished facility has been purpose-built and includes an accessible wheelchair garden, which many of the attractive bedrooms have views over. Some bedrooms can provide accommodation for two people and all come with a 24-hour call system.

Mealtimes can be enjoyed in private or the social areas, with lighter snacks available throughout the day and night and Sherry served with lunch.

Activities are organised to suit residents in promoting their independence and self-esteem, with social events such as film shows, visiting entertainers and reminiscence therapy proving of great benefit.

Group: Bupa Care Homes

Person in charge: Susan Kewley (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Huntington's Disease

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 48

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Haven Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Haven Care Home has a Review Score of 9.1 (9.051)

The Review Score of 9.1 (maximum of 10) for Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Haven Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.53 for Haven Care Home is calculated as follows: ( (61 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.53

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.521 Points relating to the number of positive Reviews for Haven Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered beds ÷ 5). 5 Reviews ÷ 9.6 Target = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haven Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Haven Care Home

  • Daughter of Resident/Service User
    4
  • Partner of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Sadly my father was admitted to the home for end of life care. The care offered was meant to make his end of life as comfortable as possible and it failed him and us. I would not recommend the home for end of life care.

How likely would you be to recommend Haven Care Home? Extremely Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Poor

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 21 Nov 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further? The Bupa Customer Care Team.

The staff have been very helpful from day one, they keep us informed how dad is doing and nothing is any trouble for them. Haven Care Home is very clean and dad said the food is divine and tasty. My wife and me can relax now he is in a safe place, you should be very pleased with Haven Care Home it does Bupa proud.

How likely would you be to recommend Haven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 09 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has been at the home for just over 2 years. She is 90 yrs old. She is very happy and is extremely well cared for. The staff are great, nothing is too much trouble I live in Devon and can only get to see her every couple of months. I always get a very warm welcome. It gives me great satisfaction knowing that she is safe and happy.

How likely would you be to recommend Haven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 10 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother arrived here from a residential home 5 days ago. Until this move I had been very stressed and anxious about her. She had 2 falls and was in a lot of pain. On arrival we were warmly greeted and offered a tray of tea. Her room is inviting and well decorated. The food she has been offered and eaten is delicious. I observed that she looks clean and fresh, hair combed and someone had put a little lipstick on her. All the staff treat her with great courtesy and friendliness - and us too. I am hugely relieved and happy that she is now in The Haven for the final phase of her life - I am sure she is too. Thank you all.

How likely would you be to recommend Haven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband is cared for with kindness of professionalism. He is always treated with respect. All the staff are equally efficient and caring. They recognise his weakening condition and do all they can for him.

How likely would you be to recommend Haven Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Dad spent 3 months at hospital before arriving at The Havens, he was under-nourished because he was unable to feed himself. Since being a resident at The Havens he has gained 9lbs in weight! He is now clean and shaven and extremely well cared for, and a result of which he is now much happier, able to converse happily. This is all a reflection of the excellent care given to him by the staff at The Havens.

How likely would you be to recommend Haven Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Well kept home, all staff polite and very helpful to us both.

How likely would you be to recommend Haven Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

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Care Home Idol 2016

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