Haven Care Home

29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX

Haven Care Home, Peacehaven, East Sussex
Haven Care Home, Peacehaven, East Sussex
Haven Care Home, Peacehaven, East Sussex

Haven Care Home welcomes a number of care requirements, including post-operative, convalescence care and short-term respite, as well as employing expert carers experienced in palliative and nursing provision. Care is also provided for those living with Parkinson's and Huntington's and to young adults with learning disabilities.

This comfortable and well-furnished facility has been purpose-built and includes an accessible wheelchair garden, which many of the attractive bedrooms have views over. Some bedrooms can provide accommodation for two people and all come with a 24-hour call system.

Mealtimes can be enjoyed in private or the social areas, with lighter snacks available throughout the day and night and Sherry served with lunch.

Activities are organised to suit residents in promoting their independence and self-esteem, with social events such as film shows, visiting entertainers and reminiscence therapy proving of great benefit.

Group: Bupa Care Homes

Person in charge: Susan Kewley (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Huntington's Disease

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 48

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Haven Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.486)

The Review Score of 9.5 (maximum of 10) for Haven Care Home is based on 31 Review/Recommendations in the last 2 years. This Review Score of 9.486 is made up of a Quality Score of 4.486 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.486 for Haven Care Home is based on 31 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.486 for Haven Care Home is calculated as follows: ( (199 Excellents x 5) + (146 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 366 Ratings = 4.486

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Haven Care Home is calculated as follows:

      1. 31 Positive Reviews = 3

      2. 0.1 x 31 Positive Reviews = 3.100 (maximum score = 1)

      3. (31 Positive Reviews ÷ 48 Registered Beds) x 2 = 1.292 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My husband is cared for with kindness of professionalism. He is always treated with respect. All the staff are equally efficient and caring. They recognise his weakening condition and do all they can for him.

How likely would you be to recommend Haven Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Haven Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Dad spent 3 months at hospital before arriving at The Havens, he was under-nourished because he was unable to feed himself. Since being a resident at The Havens he has gained 9lbs in weight! He is now clean and shaven and extremely well cared for, and a result of which he is now much happier, able to converse happily. This is all a reflection of the excellent care given to him by the staff at The Havens.

How likely would you be to recommend Haven Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at the home for coming up to 3 years. She is very happy. She had her 90th birthday last November, the spread and cake that was arranged for her and members of my family was fantastic. I live over 200 miles away and knowing that she is being cared for so well gives me peace of mind. All of the staff are wonderful and so friendly nothing is too much trouble.

How likely would you be to recommend Haven Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well kept home, all staff polite and very helpful to us both.

How likely would you be to recommend Haven Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the whole all was better than expected, and will recommend it to someone else.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The manager and her staff could not be more helpful and I wish you to thank them for me.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother recently moved to the home. The transition was fantastic although they didn't provide a car or carer to transport her. My only complaint is that there was a condition to her offer and that was a specialist chair to be bought by the family (who couldn't afford it). The social worker and family thought that the home should have provided this as it's essential for her care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Haven Nursing Centre, Bupa Care Homes at Haven Care Home responded to this review on 07 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can give you a call to discuss this feedback.

The nursing home is clean welcoming and caring. Mum has a few problems but is happy and well cared for. I do not think she could be in a better place.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly residents. When sitting in the garden as its beautiful. Staff also very friendly. Food is very nice.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My first impression was of a well decorated clean and fresh smelling home. My subsequent visits have confirmed this impression. All the staff I have encountered are very friendly, very kind and patient with the residents. The food is varied and well presented, catering for all tastes and appetites. Gentle activities are organised each afternoon for the residents to participate in or just watch. It's good to see my mum involved I these activities. I am quite confident my mum will be happy and well cared for here at the Haven.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall care is good, staff are always available to speak to and are obviously very caring, always calling residents and relatives by their first name, making a homely atmosphere. We are offered tea or coffee and cake when visiting.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the carers of the home that look after my mother very well, they all meet her needs. She is very happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After 2 days all is going well, mum needs to adjust following her stroke.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

My nan appears to be very happy where she is and when she is in full spirit enjoys taking part in the planned activities provided. My nan has a good relationship with the staff and enjoys having a laugh and a joke with them.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident for 4 months and prior to his arrival everyone was extremely considerate towards his needs and difficulties. There is a very friendly atmosphere and all the staff, whichever department they work in, are kind and courteous. Visitors are made to feel welcome. My husband has a very restricted diet, his choice I am afraid, but this is well catered for by the staff. They have soon learnt his sense of humour and there is good, interactive banter between them. I know he is receiving extremely good care!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having experienced a few homes, The Haven is by far the best. Staff are always friendly & helpful, Mum is a lot brighter since being here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is somewhere to live, as I cannot live anywhere else. I feel happy here, and can get on with most of the people here.

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Fantastic staff and food. I couldn't see myself living anywhere else.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Definitely worth a look at.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is a very friendly home, it is one of the best. Food is good and I am happy and content.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Give it a go, then you will know.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think the staff are all wonderful, I couldn't have been looked after better.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I like this home. This home is looking after me well and my needs. Treating me with respect and dignity, staff friendly.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are lovely, very caring. the food is varied, nothing is too much trouble.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are very helpful and kind. They are very good. Do not have any complaints. Finances are well looked after and I do not have to worry. Management is very good.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

There is nothing I would complain about. It is very good.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Everybody is very kind to me here, I couldn't be looked after better. The only problem I have is my eyes and no one can do anything about these. I don't need a lot but staff here help me with what I need.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the management and staff very friendly and caring, and am satisfied with most of the running of the home.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When I visit my wife she is always washed and clean. Always in clean fresh clothes. Dab of perfume behind her ears. She is always smiling and happy. Suffering from Cardio Vascular dementia she is sometimes difficult but is always treated in a calm and friendly manner. The manager is always there to listen to any queries and holds regular residents and family meetings to hear questions on the running of the Haven.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean, comfortable nursing home - staff polite and very caring towards both of my parents - happy to visit the home anytime to a friendly welcome.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I thoroughly recommend this care home. The staff are friendly and willing to help whenever. The rooms are comfy and cosy and are kept very clean. They are quick to contact a GP if needed you can have lots of laughs and jokes with all the staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2015

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