Lydfords Care Home

23 High Street, East Hoathly, Lewes BN8 6DR

Lydfords Care Home, Lewes, East Sussex
Lydfords Care Home, Lewes, East Sussex
Lydfords Care Home, Lewes, East Sussex

Lydfords Care Home is situated in East Hoathly and is easily accessible to shops, public transport and local amenities. Lewes, Uckfield and Hailsham are all within easy reach.

This purpose built home has a beautiful garden offering panoramic views of the Sussex Downs.

The accommodation offered at Lydfords is in single occupancy rooms, some of which can accommodate companions. All rooms have TV and telephone points. Some rooms have en-suite facilities.

The home offers residents quiet sittings rooms and TV lounges to relax in. There is a separate dining room, where residents can share meal times with others. Traditional home cooking is served with daily choices. Special diets can be catered for.

The home benefits from regular visits by a qualified chiropodist and hair stylist. A range of complementary therapies can also be arranged for residents.

A varied programme of activities is available.

Group: Four Seasons Health Care

Person in charge: Maria Stefea (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Bulgarian, Polish

Single Rooms: 42

Shared Rooms: 4

Rooms with ensuite WC: 24

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Lydfords Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.9 (8.924)

The Review Score of 8.9 (maximum of 10) for Lydfords Care Home is based on 9 Review/Recommendations in the last 2 years. This Review Score of 8.924 is made up of a Quality Score of 4.664 Points (maximum of 5) relating to the rating and a Quantity Score of 4.26 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.924 for Lydfords Care Home is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.664 for Lydfords Care Home is calculated as follows: ( (76 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 107 Ratings = 4.664

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.26 for Lydfords Care Home is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 50 Registered Beds) x 2 = 0.360

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Had very few problems when my mother was a resident for nearly nine years. Always felt the care was very loving. Now I am a volunteer and have been doing so for nearly seven years. Things are never perfect but there is a warmth in this home and I have recommended it to other people. Sometimes I feel that some of the youngsters aren't strong as team players, which is essential in this environment.

How likely would you be to recommend Lydfords Care Home? Extremely Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

My dear mother spent her last five weeks at Lydfords Care Home. I cannot fault the care she received. All of the staff were not only extremely professional but also compassionate and caring. My stepfather spent a great deal of time with my mother and the staff also looked after him although he was not a resident. I would particularly like to thank the Manager and Deputy Manager who went out of their way to ensure that I was fully informed at all times. The care and support which my mother received helped all of her family through a very difficult time.

How likely would you be to recommend Lydfords Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was at Lydfords for 3+ years and during the whole time she was there she was well looked after by extremely caring staff. Sadly mum had Parkinson's Disease with Dementia but at all times she was treated with the utmost respect and dignity. As mum's conditions deteriorated, and needs increased, it gave us great comfort that mum was able to remain at Lydfords to be able to remain in familiar surroundings with very caring people to look after her.
Whilst from the outside the front of the building may not look the best, it is what happens inside that counts - in this respect the level of friendly care provided is second to none. I have the utmost respect for all staff at Lydfords.

How likely would you be to recommend Lydfords Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been at Lydfords for 3 years and is very happy there. She loves her room the view to the garden, the food but most of all the fantastic care she receives from all the staff. As a family we are relieved and happy that she is getting all the care she needs. It makes it easier for us knowing we do not have to worry. We are kept informed all the time if she is poorly and we can't visit. I have no hesitation in recommending Lydfords to anyone's parents or relatives needing care.

How likely would you be to recommend Lydfords Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and I have always found the staff very caring towards our mother. They are very good at keeping the family informed of any problems and liaise closely with local services who provide a continuity of care. As we all work full time we feel lucky to find such a place so close to us and our mothers home. Unfortunately as a family we were unable to offer our mother the level of care she needed however Lydfords have given her this support and have adapted this to her deteriorating condition. Thank you

How likely would you be to recommend Lydfords Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The most outstanding aspect of Lydfords is the staff. The manager is lovely and has been really helpful in the two years my mother has been there. Her senior nursing staff are totally focused on the residents care and give the impression that they would never give up trying to do the best for them. Although there is a regular turn over of care assistants, I haven't met one yet who I wouldn't trust to treat my mother kindly. With respect, I am often amazed at how cheerful they are, even when dealing with the unpleasant bits of the job. I would also like to point out that Lydfords has wonderful gardens , but it's the people working there that have convinced me that my mother couldn't be in better hands.

How likely would you be to recommend Lydfords Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has dementia with Lewy bodies, manifesting primarily as confusion, memory loss and mobility issues - despite this she remains very independent. Staff respect this and have gently adjusted and increased the level of support and care she needs as her condition has progressed.
I have a disabled daughter, so have additional commitments in my home life that can sometimes prevent me making my weekly stop see Mum. However, when this happens I can relax in the knowledge that Mum is safe and well looked after. In my experience, staff have always contacted me if there is an issue with Mum, whether it is to advise me of her condition or to seek my advice.
I find all the staff - reception staff, cleaners, catering staff, carers, nursing staff and the manager, to be very helpful, approachable and, above all, kind. In my experience, they treat the people in their care with dignity and respect. There is a happy atmosphere and the staff acknowledge the residents and engage them in conversation.
I find Lydfords and its staff welcoming, inclusive and caring - which is what I want for my Mum.

How likely would you be to recommend Lydfords Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My parents thought that the staff were always friendly, caring and helpful and treated them with dignity and respect. They found the room warm and comfortable and the food delicious. My mothers (usually poor) appetite returned and she came back home much fitter and stronger.

How likely would you be to recommend Lydfords Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Could do with WIFI connections in rooms. Patient caring staff,good humoured at all times. Nothing too much trouble.
Excellent administration.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Lydfords Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Lydfords Care Home

Job Vacancies

There are no jobs posted yet for Lydfords Care Home

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Lydfords Care Home