St Raphael's, Haywards Heath, East Sussex
St Raphael's, Haywards Heath, East Sussex
St Raphael's, Haywards Heath, East Sussex

St Raphael’s is a renovated property that suits the daily care needs of older and mentally ill residents, who are looked after thanks to the pastoral care techniques of the Sisters.

This charming property is constructed from fine local sandstone, with many pleasing features retained despite being upgraded to suit the practice of modern care capabilities.

The Sisters continue to adhere to the vision of founder Canon Peter Maes, taking an active part in the day-to-day running of the provision.

Group: Trustees Augustinian Community

Person in charge: Sister Mary Basil (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 58 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 28

Shared Rooms: 15

Latest CQC* Report on St Raphael's: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.6 (8.553)

The user Review Score of 8.6 for St Raphael's is based on 5 Review/Recommendations. This Review Score of 8.553 is made up of 4.881 Points relating to the ratings and 3.672 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My husband who died in 2010 was a patient at St Raphaels for 6 years and I have nothing but praise for every aspect of the care that was given not only to him but to all his family as well. The care and comfort offered to his family was certainly much more than I would even have expected and demonstrates that at St Raphaels not only is excellent medical care given to the patient but to every aspect of his life as well. St Raphaels became like an extended family for all of us. As a direct result of visiting my husband and hearing about it from us there are now 2 more residents living there. A real testament indeed.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

If your parent wants the best care possible then look no further. All the staff are excellent and cheerful, No mean feat given the testing circumstances. If I ever need care, I hope it will be here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak highly enough of the care and attention paid to my ex wife, by all the staff at St Raphel's, she has been suffering from Alzheimers for the past 3-4 years and it is obvious the staff are used to dealing with this disease. Mrs Dowd always seems quietly contented, tidily dressed and preserved. I visit her every three weeks, together with my elder daughter and grandaughter. All visits are unannounced and can be made anytime during the day. The costs for the home are very reasonable.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

St Raphael's is an absolutely wonderful care home. My mother has been a resident there for the past nine years and I have never had a moment's doubt about the exceptional quality of the care she has been given.
The atmosphere amongst staff and residents is extremely warm and cheerful. Visiting is a pleasure and you are welcomed with offers of tea and coffee and homemade cakes. I have never had any hesitation about taking my children to visit their grandmother even though my youngest was only two years old when my mother moved there.
Other homes we looked at had newer facilities, en-suite bathrooms and so on. St Raphael's has instead a feel of a real home rather than a hotel. It makes for a wonderfully warm relaxed atmosphere. It is always clean and my mother is always beautifully dressed. She is treated with dignity and love.
My mother has been nursed with the utmost professionalism and attentiveness. The staff are exceptional individuals from the management down. There is very little staff turnover and it is a credit to the home to see many of the same staff over these past nine years.
As a family we will always be grateful that a place like St Raphael's exists. When we leave at the end of a visit I know absolutely that I am leaving my mother in the best possible hands. I don't think I can give higher praise than that.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I came to St Raphael's for a month respite care after a major operation. The service was exceptional and the quality of care of the highest standard. The sisters and staff were highly efficient and focussed, but low key in their manner, which made for a restful and healing environment. I would call St Raphael's a hidden gem and would not hesitate to recommend it to friends and family.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2015

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