St Raphael's

Church Lane, Danehill, Haywards Heath RH17 7EZ

St Raphael's, Haywards Heath, East Sussex
St Raphael's, Haywards Heath, East Sussex
St Raphael's, Haywards Heath, East Sussex

St Raphael’s is a renovated property that suits the daily care needs of older and mentally ill residents, who are looked after thanks to the pastoral care techniques of the Sisters.

This charming property is constructed from fine local sandstone, with many pleasing features retained despite being upgraded to suit the practice of modern care capabilities.

The Sisters continue to adhere to the vision of founder Canon Peter Maes, taking an active part in the day-to-day running of the provision.

Group: Trustees Augustinian Community

Person in charge: Sister Mary Basil (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 58 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 28

Shared Rooms: 15

Latest CQC* Report on St Raphael's: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.4 (8.368)

The Review Score of 8.4 (maximum of 10) for St Raphael's is based on 4 Review/Recommendations in the last 2 years. This Review Score of 8.368 is made up of a Quality Score of 4.83 Points (maximum of 5) relating to the rating and a Quantity Score of 3.538 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.368 for St Raphael's is based on 4 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.83 for St Raphael's is calculated as follows: ( (39 Excellents x 5) + (8 Goods x 4) ) ÷ 47 Ratings = 4.83

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.538 for St Raphael's is calculated as follows:

      1. 4 Positive Reviews = 3

      2. 0.1 x 4 Positive Reviews = 0.400

      3. (4 Positive Reviews ÷ 58 Registered Beds) x 2 = 0.138

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Ever since my mother became a resident, nothing is too much trouble. The staff are always willing to help in any way, always laughing and chatting to relatives, know all the residents by name. Staff are constantly available and they know my mothers likes/dislikes. Their care is fabulous, food/nutrition is wonderful. Safety excellent but residents are able to go outside with staff or visitors. An amazing care home and I am so grateful that there was a vacancy when my mother needed it.

How likely would you be to recommend St Raphael's? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother moved to St Raphael's in February 2015 with her Ahlzeimers & vascular dementia requiring 24 hour care. We chose this home for her because of the homely (& caring atmosphere, the wonderful staff & the expertise in the Mother's condition.

A year on and we are so glad that we chose this home. The care is fantastic - all the staff go that extra mile to look after & engage with all the residents. It is kept wonderfully clean, relatives are always welcome to visit and the homely atmosphere is fantastic.

The activities are thoroughly enjoyed by everyone - staff, residents & relatives - especially the musical ones & the Summer Garden Party & the Christmas lunch which was followed by entertainment.

I would have no hesitation in recommending this home. A**

How likely would you be to recommend St Raphael's? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband who died in 2010 was a patient at St Raphaels for 6 years and I have nothing but praise for every aspect of the care that was given not only to him but to all his family as well. The care and comfort offered to his family was certainly much more than I would even have expected and demonstrates that at St Raphaels not only is excellent medical care given to the patient but to every aspect of his life as well. St Raphaels became like an extended family for all of us. As a direct result of visiting my husband and hearing about it from us there are now 2 more residents living there. A real testament indeed.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

If your parent wants the best care possible then look no further. All the staff are excellent and cheerful, No mean feat given the testing circumstances. If I ever need care, I hope it will be here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for St Raphael's

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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