Hillside Lodge

Spiro Close, London Road, Pulborough RH20 1FG

Hillside Lodge, Pulborough, West Sussex
Hillside Lodge, Pulborough, West Sussex
Hillside Lodge, Pulborough, West Sussex

A purpose-built care facility, Hillside Lodge, in West Sussex, looks after up to sixty residents with a number of personal care needs, including for people with dementia, physical disabilities and sensory impairment.

All of the home's bedrooms are en-suite, allowing residents to have their privacy respected, while also enjoying comfortable social areas and a good communal atmosphere.

Hillside Lodge is registered with the Care Quality Commission and is part of the prestigious Shaw Healthcare portfolio, known throughout the UK for their extensive healthcare expertise.

Group: Shaw Healthcare

Person in charge: Angela Douglass (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hillside Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Hillside Lodge has a Review Score of 7.7 (7.709)

The Review Score of 7.7 (maximum of 10) for Hillside Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Hillside Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.292 for Hillside Lodge is calculated as follows: ( (21 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 48 Ratings = 4.292

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.417 Points relating to the number of positive Reviews for Hillside Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12 positive Reviews (60 registered beds ÷ 5). 2 Reviews ÷ 12 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillside Lodge?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillside Lodge

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother has been in residence here since it was opened December 2007. She has bi-polar disorder and body dysmorphia. She has had a recent stay in the hospital because of a urine infection. Therefore her blood sugar was very high. Staff were brilliant with her and know just how to deal with her, but on the same note, the hospital found the care home should be monitoring her diabetes more carefully. Very caring staff and so dedicated to all the residents.

How likely would you be to recommend Hillside Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My father has been a resident for just over one year and I visit him on a weekly basis. I find all of the care assistants to be both kind, considerate and caring.

How likely would you be to recommend Hillside Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Level of care for my dad from the staff is excellent, they interact well and have made Hillside genuinely feel like home. We are always welcomed and kept up to date with how he has been in the past week. Christmas fayre was really good. Great entertainment and a lively friendly afternoon. care home is always clean when we visit, and so is dad! The staff make it a pleasure to visit dad.

How likely would you be to recommend Hillside Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my Nan and my great great Aunt live at Hillside lodge. They had previously lived together after my granddad passed away for company. Due to their different needs they are on different floors but the staff ensure everyday they spend the time together that they want. My great great Aunt came in first after a hospital admission and she has always had nothing but praise about the home and its staff. She refers to 'one carer in particular' a lot saying how lovely she is! My Nan was then at home alone and her mental state deteriorated and she was showing signs of dementia. She then had a fall, once well enough she moved in also to the home and since being with you she has come on leaps and bounds. She is happy again and her memory so much better, in fact not bad for 89! And she also absolutely loves it with you all. I can't thank you all enough. it means so much to know they are safe and happy.

How likely would you be to recommend Hillside Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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