Mill Lane, High Salvington, Worthing BN13 3DF
Sunhill Court Nursing Home is situated on a hill overlooking the Findon Valley, one of the most beautiful parts of the South Downs.
The home has a highly skilled team, led by an experienced manager, who are on hand to help with anything and everything.
All rooms are fully appointed and sensitively designed to meet the residents' needs. Each room contains a WC and sink, while over half include a wet room, high/low profile bed, wardrobe, chest of drawers, bedside cupboard, an easy access chair as well as a small table. Residents are encouraged to create a home-from-home with the addition of their own personal belongings.
Each room is equipped with telephone points and a television aerial socket and lower ground floor rooms benefit from doors leading onto the garden. To ensure a high level of responsiveness from staff, each room is also connected to the call bell system.
The garden has been designed to stimulate the senses, with year-round interest. A combination of extensive pathways and seated areas to enjoy the view makes it a much-loved area of the home. It is wheelchair accessible and safe for residents to wander whilst accompanied by staff or their family.
We hold regular staff meeting and resident's relatives meetings so that everyone can be involved in the running of the home.
Delicious and nutritious meals are cooked daily using fresh ingredients and a variety of diets can be catered for. Family members are welcome to stay for meals with their loved ones.
Owner: Wooden Ltd
Person in charge: Mandy Peen (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 40 residents
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, Polish, Romanian
Single Rooms: 40
Rooms with ensuite WC: 26
Weekly Charges Guide: Nursing Care Single £800 – £950
Facilities & Services: Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visitors are welcome at anytime
There is parking onsite for visitors
Latest CQC* Report on Sunhill Court: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Sunhill Court has a Review Score of 7 (6.967)
The Review Score of 7 (maximum of 10) for Sunhill Court is based on 3 Review/Recommendations in the last 2 years. This Review Score of 6.967 is made up of a Quality Score of 3.667 Points (maximum of 5) relating to the rating and a Quantity Score of 3.3 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 6.967 for Sunhill Court is based on 3 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 3.667 for Sunhill Court is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 36 Ratings = 3.667
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.3 for Sunhill Court is calculated as follows:
2 Positive Reviews = 3
0.1 x 2 Positive Reviews = 0.200
(2 Positive Reviews ÷ 40 Registered Beds) x 2 = 0.100
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Sunhill Court?
Reviewer Connection to Sunhill Court
Review submitted from a Website Submission by Ann R (Daughter of Resident/Service User) on Saturday 15 October 2016. Review relates to October 2016.
My father was at Sunhill Court for over 3 years and during the whole of his stay the care received was second to none. I cannot speak too highly of the directors, managers, nursing staff, care staff, catering staff and cleaners. Many from Eastern Europe who were all a delight and provided wonderful care alongside their British colleagues. On entering the home you always receive a warm welcome from staff on duty. The home always smells fresh which is due to the care staff and cleaners and the resident's common rooms are kept really nice. Where possible the residents are brought together in a common area where suitable activities take place. These also include visiting musicians and a variety of shows. Sadly my father passed away on the 7th October 2016 and I have to say how grateful to the nursing and care staff who not only looked after my father so well in him last hours but also looked after me and my husband. Sunhill Court thank you all.
How likely would you be to recommend Sunhill Court? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Louisa (Daughter of Resident/Service User) on Monday 25 July 2016. Review relates to July 2016.
A large conservatory for residents, but it gets so very hot, with an extremely inadequate air conditioning for size. The ratio of staff to patients is nowhere near enough as many need help and encouragement to eat. The language barrier is the most difficult, I as a much younger person find it hard to understand the carers, my relative is hard of hearing and often says the wrong answer when asked a question, a visual menu would be a good then person could point to the picture.
The TV's are on but cannot be seen due to huge conservatory windows, blinds are put down but not enough. The bedrooms are worn, and rooms are so small that they cannot have a bedside table next to the bed, meaning the resident cannot manage to have a drink on their own in the night, leave a book or magazine next to them to when they wake up in the morning. I have still found my mum in bed at 11 and did not have access to the buzzer to ring for help, she was distraught.
How likely would you be to recommend Sunhill Court? Unlikely
Overall Standard: Poor
Facilities: Very Poor
Care / Support: Satisfactory
Treated with Dignity: Poor
Food & Drink: Good
Activities: Very Poor
Management: Very Poor
Safety / Security: Satisfactory
Rooms: Very Poor
Value for Money: Very Poor
Yasheen Rajan, Owner at Sunhill Court responded to this review on 05 Oct 2016:
I was disappointed to read your review. But at the same time, it is really helpful we understand concerns so we can act on them and improve the home. I have provided some responses below and would welcome the chance to discuss these issue with you.
1. I did feel the conservatory was hot on occasion. As a result, we did replace the air conditioning unit during the summer and the conservatory is now kept at a specific temperature depending on resident preferences, but we always ensure it doesn't overheat. Please let us know if you feel otherwise.
2. In terms of staffing ratios, this is obviously a large problems for care homes in general, although I do believe we are adequately staffed. We have 10 care staff on duty, and a further 2 at lunchtime. This is far higher than any other car home I am aware of. We are limited by the number of staff we can put on shift by the fees we receive to fund care, but we are trying to make sure that the staff we do have are very good and strongly supported by the management and owner.
3. Like most nursing care homes, we struggle to recruit locally and so we do employ number of non-UK workers. We now have a strong policy with any new candidates that: English must be of a very high standard. In addition, the Home pays for English lessons twice a week for the care staff. Our care staff work really hard, and whilst in an ideal world, all our staff would be native English speakers, we need to work as best we can given the reality of the environment. But I shall redouble efforts to make sure the few whose English is intermediate is improved further.
4. I do actually believe our rooms are of a decent size. Many are at the higher end of what is normal for a care home. I am sure we can either create or fashion something so your mother can rest a book or drink near her bed and I will look into this immediately.
5. I have investigated this and would welcome the chance to discuss it with you as your mother is always one of the first up and in the conservatory.
many thanks again for providing feedback.
Review submitted from a Website Submission by George S (Husband of Resident/Service User) on Wednesday 13 July 2016. Review relates to July 2016.
This home is well maintained with ongoing care and maintenance from a permanent employee and contractors as required. It is brightly decorated with a mixture of wallpaper and painted walls as appropriate.
It is clean and bright with a lounge overlooking the whole of the Findon valley and extending to a distant glimpse of the sea.
There is a car park for a dozen or so cars which is approached by an unmade road which is under revue for resurfacing.
Staff are well trained, polite and appear to be appropriate in number.
Food is well cooked and more than adequate although not always entirely suitable to residents abilities to consume them. Due to the numbers requiring assistance with feeding it is not always possible to provide adequate supervision at meal times.
How likely would you be to recommend Sunhill Court? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
yasheen rajan, Owner at Sunhill Court responded to this review on 05 Oct 2016:
Thank you for your review and I am glad you feel that we provide good care and a good home for your wife.
Hopefully, work will start on the road surface soon!
I do note you comments regarding food and its suitability to different residents. I shall speak to the Chef in particular about your wife to understand if there are improvements we can make here.
As you point out, a number of our residents do need one-one feeding. In order to ensure we provide adequate supervision, the manager and other staff members including the nurse do assist at lunchtimes. I will continue to monitor this closely.
Many thanks again
There are currently no Care Home Idol entrants who have performed at Sunhill Court