Barchester Westergate House Care Home

Denmans Lane, Fontwell, Arundel BN18 0SU

Barchester Westergate House Care Home, Arundel, West Sussex
Barchester Westergate House Care Home, Arundel, West Sussex
Barchester Westergate House Care Home, Arundel, West Sussex

A former mansion house with its own extensive grounds, a Grade II listed home, Westergate, has plenty of local amenities in nearby Chichester yet within easy reach of Arundel and the beautiful South Downs. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in cooking, hospitality and organising activities for the residents.

Owners think you'll find they're suited to meet your needs now and in the future.

Group: Barchester Healthcare Ltd

Person in charge: Paul Anthony Middleton (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 76 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Barchester Westergate House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.9 (8.851)

The Review Score of 8.9 (maximum of 10) for Barchester Westergate House Care Home is based on 17 Review/Recommendations in the last 2 years. This Review Score of 8.851 is made up of a Quality Score of 4.43 Points (maximum of 5) relating to the rating and a Quantity Score of 4.421 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.851 for Barchester Westergate House Care Home is based on 17 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.43 for Barchester Westergate House Care Home is calculated as follows: ( (117 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 200 Ratings = 4.43

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.421 for Barchester Westergate House Care Home is calculated as follows:

      1. 16 Positive Reviews = 3

      2. 0.1 x 16 Positive Reviews = 1.600 (maximum score = 1)

      3. (16 Positive Reviews ÷ 76 Registered Beds) x 2 = 0.421

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Although some of the fabric in the Memory Lane unit is tired the care is excellent. Staff are friendly and kind - to residents and visitors. There are always lots of staff and they work hard to give the residents a pleasant life and preserve their dignity - all with gentleness, smiles and encouragement.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I placed my father at Westergate House for a two week 'respite' stay over Christmas and the New year as I had moved the week before and couldn't accommodate him in my new home. Westergate team welcomed him warmly and without exception were kind, understanding and compassionate toward him.
My father has vascular dementia and an obstinate nature which requires a flexible approach depending on where he is in his 'journey'. The team demonstrated this.
The accommodation was clean and the bed really comfortable - my dad even managed to sleep past 8.30 - unheard of!
The food wad also brilliant - he ate well and healthy for a change, and enjoyed the company and banter over a glass of wine.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

We came to use Westergate House for care for Mum initially as respite as she has vascular dementia after looking at a variety of homes int he area. In her short term stay the staff were both professional but friendly and approachable to us and Mum. Mum's week went far better than we had anticipated. Shortly after this Mum deteriorated and we looked to placing her there permanently. The home were supportive and a great help to us in accommodating her at short notice whilst we sorted things out. Mum has settled well and the fact she has her dog with her is brilliant. Whenever we visit we are made to feel very welcome and included. They have enabled us to hand over Mums care and feel confident that she is safe, happy and part of a caring community.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Staff - Excellent, capable, knowledgeable always cheerful and helpful.
Food - Unable to comment as rarely present at mealtimes.
Room - Large and spacious, facilities lacking not enough stimulus care covered a wide group of patients some in advanced state of dementia mixed with other patients.

How likely would you be to recommend Barchester Westergate House Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Very nice building with well maintained gardens. A few of the staff are excellent others not so. Rooms a good size but some quite dark with old draughty windows. No gates from the road to the main gardens so not suitable for anyone with dementia in the normal wing. Separate wing for the more advanced sufferers of dementia but nothing for those who can still hold a conversation and still like to walk outside in anything other than a small garden area which is more like an exercise yard and only usable if accompanied by a member of staff who never seem to have time to take them out. Very few outings organised in fact I am only aware of two in the 18 months my friend was there. When questioned about this the management admitted that again there was not enough time to do this. Food is not bad but for the price you would expect something perhaps a little more interesting. With regards to the fees, very much top of the range at £1000.00 per week and be prepared for way above inflationary annual increases (several times the rate of inflation this year). I cannot recommend this home as there is more to a care home than nice building and gardens, personal care and kindness are more important than surroundings and this place needs to get it's priorities right.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Unlikely

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Very Poor

Tom Holloway, Digital Marketing Assistant at Barchester Westergate House Care Home responded to this review on 02 Nov 2015:

Thank you for reviewing our service, we are sorry to hear about your concerns.

We have an open door policy at the home for any matters to be raised with management. All our fees are needs assessed and individual to each resident. The home has an ongoing refurbishment and maintenance program to create a warm, homely and safe environment for all residents who live with us.

We needed a specialist dementia home quickly for our mother who could no longer be cared for at her current care home and were lucky to find that Westergate House had a vacancy.
We were immediately impressed with the welcome we received, the obviously excellent organisation, the friendly staff and the ambiance of the house. The programme of care promised for our mother was just what we felt she needed and we have placed her there with every confidence that she will be well cared for.
On arrival with our mother she was greeted by the member of staff who had assessed her the previous week and was taken into the EMI unit and made welcome, and was immediately engaged with a group who were playing scrabble. We believe that the one to one and the mental stimulation she will receive and to which we hope she will respond is just what she needs at this stage of her life.

Its early days yet but we have every confidence that Westergate House is the best place for her now.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I researched care homes carefully before choosing Westergate House. I found the staff professional, friendly and informative. The home was clean (no institutional smells), the public rooms were presented attractively to encourage activity and there was scope to decorate individual rooms with personal possessions. The food was outstanding and, most importantly, the knowledge of dementia and levels of care was impressive. My wife, has now lived at WH for eight months and I visit regularly. My initial views have been reinforced by experience and the WH team can be proud of what they achieve every day. Residents are treated most appropriately, I have never heard an angry word. My wife is now safe, calm and content.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My brother-in-law recommended Barchester homes as both his parents had been residents in one. My father moved to Westergate House after previously staying in two care homea six months in each. The previous homes were very disappointing. In Westergate I can visit unannounced at any time and be welcomed into a caring atmosphere. My father is in safe hands and treated with dignity and compassion and also an intelligent adult despite his dementia. As I live outside the UK I can sleep easily knowing my father is in the best of hands and the staff all of them are brilliant.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Spacious home set in large gardens well lit with easy access and ample parking. Two sections to the residential care facility "old age" and "dementia care" Caring competent staff, well dressed and mannered knowledgeable about the residents needs and desires. Room is sunny with a window overlooking the meadow attached toilet ample room well furnished. Meal times, regular menu displayed at entrance. adequate quantity and varied quality of food. Dining area spacious and clean. All facilities including reclining chairs. Rooms tidy and corridors clean. Good security measures.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is the very best in the area.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother's needs greatly increased as her Altzheimers took over and and I was unable to cope. Barchesters nurses & staff are like angels. Nothing is too much for them & if they don't know themselves, it may be due to shift changes, they will always find out. Clean & pleasant surroundings with plenty of occupational activities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with the caring attitude of the staff.

How likely would you be to recommend Barchester Westergate House Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Every time we visit John he is always clean and well cared for. Although John is very poorly and cant join in many activities he is always included as much as possible with whatever activity is being provided. When John moved to Westergate House in August 2014 he was very poorly, receiving end of life care. The fact that he is still with us today is a reflection of the high level of nursing and personal care he has been receiving. The staff are always very friendly and welcoming and nothing is too much trouble. We feel John has bonded with his care workers and responds to them well and it is a huge relief to us that he has settled in so well.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have nothing but good to recommend Westergate house, when my cousin came in with his loyal dog they gave them both a month trial and all was well. My cousin said he wouldn't go into a home unless Sparky would come too, I was so grateful to the staff of Westergate House. Other homes wouldn't entertain even a trial. My cousin seems to be happy and they look after him well and I know he is not easy.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Westergate House stands out as the type of care home you would want someone you care about to be looked after.
In the dementia unit the residents are treated with such respect and in a dignified manner.
The staff take the time to get to know the residents which certainly helps with the management of someone with dementia.
The home is a happy, pleasant place to visit and I always feel relaxed when I am there.
The staff always deal with any concerns you may have in a prompt, professional manner.
I can safely say that my Dad has the best quality of life he could possibly have given the circumstances of his advanced dementia
and for this I'm very grateful to everyone at Westergate House.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Immediate reassurance from speaking to the manager Paul, that the care and service my parents would receive would be of a very good standard, based on assessment of individual need to formulate person centred care plans. I was informed my parents would have up to date care plans, a key worker and every day a named member of staff would be responsible for ensuring my parents had their identified needs met. I was also impressed by the lead nurse and head of care who both demonstrated they were clinically sound and as my parents both have identified health needs this was vital in choosing the right care home.
The home is very beautiful as is the grounds this is a bonus as the care is the most important feature for my parents.
Every member of staff involved in supporting my parents are knowledgeable and are genuinely interested in making my parents stay a happy and fun one. The staff team appear happy and jolly and every time I visit, they are interacting with the residents and attending to their needs promptly with dignity and respect.
I feel that Westergate House is an excellent home and I am confident my parents will be cared for at the standard that I would like to see in every home.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both our parents are residents at Westergate House. It is a huge credit to Paul and his wonderful team that mum and dad have settled in as quickly and as well as they have. The understanding of their needs and respect for their individuality is in the forefront of their care. We will always be grateful for the genuine affection and compassion of the staff, which seem boundless!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Barchester Westergate House Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Barchester Westergate House Care Home

Job Vacancies

Senior Carer

£comp + free training + benefits (Care Home / Nursing Home • Full Time)
Arundel, West Sussex

Senior Carer

£comp + free training + benefits (Care Home / Nursing Home • Full Time)
Arundel, West Sussex

Staff Profiles

Paul

Paul Middleton

Job Title: General Manager

Joined: 2005

Description:

"I have over 20 years experience within the healthcare profession, working in the NHS prior to moving to the private healthcare sector in 1997; having been with Barchester for over 10 years now. My role is to oversee the smooth running of all aspects of the home across all departments. The quality of the delivery of person centred care is paramount in my philosophy to create a home where I would be happy to be a resident. I feel passionately about Westergate and together with my team, we are committed to making a difference for our residents, supporting individuals in everyday successes."

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Barchester Westergate House Care Home