Coronation Close, March PE15 9PS
Heron House is located close to March and is convenient for shops, amenities and public transport.
This purpose built care home, with its pretty landscaped gardens, provides nursing and social care for the frail elderly and mentally infirm elderly.
Accommodation at Heron House is at ground floor level in single occupancy rooms that all have private toilet facilities. Some rooms are spacious enough for companions to share.
The conservatory, quiet sitting room and TV lounges at Heron House provide a choice of where residents can relax. Separate dining rooms are available where residents can enjoy the company of others at meal times. A good selection of traditional home cooking, using fresh produce, is available where daily choices can be made. Special diets are can be accommodated.
Regular visits are made to the home by a qualified chiropodist and experienced hair stylist. Complementary therapies can also be arranged for residents.
The home also provides a varied programme of activities.
Group: Athena Care Homes (UK) Ltd
Person in charge: Taneshwar Bhugobaun (Home Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 95 residents
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's
Single Rooms: 95
Rooms with ensuite WC: 95
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room
Latest CQC* Report on Heron House Care Home: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Review Score: 7.9 (7.871)
The Review Score of 7.9 (maximum of 10) for Heron House Care Home is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.871 is made up of a Quality Score of 4.75 Points (maximum of 5) relating to the rating and a Quantity Score of 3.121 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.871 for Heron House Care Home is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.75 for Heron House Care Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.121 for Heron House Care Home is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 95 Registered Beds) x 2 = 0.021
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
Recommendation submitted from a Website Submission by Jane Peterson (Daughter of Resident/Service User) on Tuesday 27 January 2015. Recommendation relates to December 2014.
The new manager Maxine and her team are so welcoming
Lisa has been a great help in reassuring me and my family
Thank you so much for looking after my mum.
I have also met the md and rd of the home who are equally approachable Maxine has an open door and I meet with her weekly for updates about mum.
I don't feel silly asking any question about mums care.
The care staff have been great and always happy and smiling every time I visit.
Mum also appears happy and well looked after
The new manager Maxine and her team are so welcoming
How likely would you be to recommend Heron House Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Heron House Care Home
There are currently no Care Home Idol entrants who have performed at Heron House Care Home