Cedar House, Norwich, Norfolk
Cedar House, Norwich, Norfolk
Cedar House, Norwich, Norfolk

Cedar House is located in the picturesque village of Yelverton, 2.5 miles south east of the cathedral city of Norwich, just off the main road between Great Yarmouth and Norwich. Cedar House is a fine period property providing residential and nursing care for up to 24 elderly people.

This beautiful former Rectory dates in part back to the 13th century and close to St Mary’s church. Although the current building dates from the 1800’s, records show that property existed here as far back as the 11th century when monks used it as a stopping-off point en route from Canterbury. The lovely half-acre garden with its beautiful trees is a particular feature. Boasting a summerhouse, gazebo and patio area, it is a wonderful place to sit and enjoy fine weather.

Small, friendly and with exceptionally high standards of care, sums up Cedar House. The main building has been sympathetically extended, converted and decorated to reflect its Victorian heritage. At the same time, along with the purpose-built annex, the property is equipped with every modern facility to ensure the best in comfort and care.

Group: Caring Homes Group

Person in charge: Sue McBroom (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 24 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Cedar House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.662)

The Review Score of 9.7 (maximum of 10) for Cedar House is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.662 is made up of a Quality Score of 4.662 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.662 for Cedar House is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.662 for Cedar House is calculated as follows: ( (93 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 136 Ratings = 4.662

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Cedar House is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 24 Registered Beds) x 2 = 1.000

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


In January the Cedar House staff gave me a lot of support while my Dad was passing. I stayed at the home, which was wonderful as I knew that I could be with Dad at any point day or night. That stay also allowed me insight into everyday life: I could see that all of the staff, on the day and night teams, worked constantly to care for the residents – they all went about their jobs compassionately, with the greatest kindness, and each resident was treated as an individual. There were jokes and laughter, if someone wanted to get up at 6 o'clock they could, or have a lie in, or retire late.
Staff knew my Dad well, and the care provided allowed him to be comfortable. When I had any concerns about him in his last few days, or general questions about end of life care, they were always addressed and everything was explained to me. When he finally passed, he was treated with great dignity and beautifully laid out; this mattered a lot to me, but I could also see that it mattered to the staff.

How likely would you be to recommend Cedar House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was in Cedar House for respite for three weeks, she enjoyed her stay very much. Staff are very friendly and meals very nice, all in all a lovely home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

End of life for my father was supportive and caring I personally felt welcomed and similarly supported during the difficult period. Would recommend this care home.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Vastly superior environment to previous care homes and our experiences there of.
Compassionate and understanding staff.
Have already recommended to others.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Uncle had to go into a caring home when he left the Norfolk and Norwich Hospital. I was given a list of caring homes I went to three other homes but when I came to look at Cedar House the welcome was outstanding I was showed round the home and you were put at ease. Soon as I left Cedar House I knew that it was the home for my uncle I did not look at anymore homes and the management team sorted everything out with the hospital. Also what I like is that they keep you informed what is happening with him, I have told all the family and friends how good Cedar House is and how well my uncle has settled into his new home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found I was able to talk through personal problems with the manager (Ruth Hails) it was a particularly vulnerable time in my life which I found extremely helpful. The staff are very good. kind and helpful. It is a lovely environment to live in- I came as a respite resident not wanting to come and have left not wanting to leave.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Cedar House has seen many improvements in recent months, including an increase in staffing levels and redecoration, throughout the home. There is a welcoming and relaxed atmosphere with regular activities for residents who wish to part-take. The chef takes a pride in providing well-presented and nutritious meals. Staff have been especially kind to my mother since my fathers recent death; they are vigilant in her care and keep me well-informed regarding her state of health. The home is well managed with a refurbished laundry and a high standard of cleanliness.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very grateful for the wonderful care my husband received during the year he spent at Cedar House. Most of the staff are dedicated to giving residents the best possible care, treating them with respect and compassion. There has been noticeable improvement of standard at Cedar House under the management of Ruth, with much better organisation and levels of cleanliness and tidiness. I spent at least six hours a day visiting my husband and was made welcome by the lovely staff that they became like a family to me. This was show by the fantastic care that my husband was given in the last few days of his life and all the love and support given to me by the wonderful staff.

How likely would you be to recommend Cedar House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Comfortable accommodation.
Pleasant staff, very helpful and kind.
restful premises.

How likely would you be to recommend Cedar House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I feel I am treated as an individual, because this is a small home it feels like its my own home.
I just feel happy here, If I am down I feel there are people to talk to day or night.

How likely would you be to recommend Cedar House? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Compared to other care homes we have visited recently - Cedar House has a very homely, friendly atmosphere. The staff are always welcoming and make you feel like one of the "family". The residents are well looked after and the home is always tidy and fresh. The standards in the home have been raised in recent months - decorations are ongoing and new carpets and curtains are to be fitted. The gardens are pleasant and the residents enjoy sitting outside in good weather to experience the relaxing atmosphere.

How likely would you be to recommend Cedar House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My partner has severe alzheimers disease and needs 24/7 care as she is unable to wash, feed, dress herself and is unable to move at all without the use of a hoist and a wheelchair. When I visited Cedar home for the first time and I was impressed by the empathy and care given to all the residents on this and all my visits and I was particularly impressed by the manager Debbie and her attitude towards her staff and residents.

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Cedar House

Job Vacancies

There are no jobs posted yet for Cedar House

Staff Profiles

Sue

Sue McBroom

Job Title: Home Manager

Joined: 2015

Description:

Sue McBroom has started as the new Home Manager at Cedar House Care Home in Norwich at the end of July 2015.

She is a qualified nurse with Leadership and Development Level 4 qualification. She trained as a nurse in Stockport, qualifying in 1988 and obtained her Leadership qualification in 2010.

Sue spent five years at Mencap managing three homes, during which time she achieved her leadership qualification, before moving into care home management. She lives in Fleggburgh, Norfolk so is local to the area.

Sue says: 'My key focus is person-centred quality care and there is a strong care team already in place at Cedar House able to help me deliver this.

'I look forward to developing our great team and working well together to provide the highest quality of care possible for the residents that we support now and in the future.'

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Cedar House