Courtenay House Care Home

Fakenham Road, Tittleshall, King's Lynn PE32 2PF

Courtenay House Care Home, King's Lynn, Norfolk
Courtenay House Care Home, King's Lynn, Norfolk
Courtenay House Care Home, King's Lynn, Norfolk

Courtenay House Care Home is located in the rural village of Tittleshall close to the market town of Fakenham.

The home offers different levels of care to suit a range of needs, including long term nursing and residential care, or short respite stays. Care is provided 24-hours a day and is personalised to each individual depending on their needs.

Courtenay House is a converted farmhouse which has been modernised and extended. The home is set in its own gardens with countryside views all around. Residents can enjoy the tranquility in an enclosed courtyard which is a perfect area for relaxing with friends and family.

Inside the home there are various communal areas which are great for socialising or pursuing hobbies. Bedrooms can each be personalised to suit the tastes of the residents - it is encouraged that people bring in their personal items to make the rooms feel as homely and familiar as possible.

Group: Four Seasons Health Care

Person in charge: John Watts (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 5

Rooms with ensuite WC: 3

Facilities & Services: Respite Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Courtenay House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Courtenay House Care Home has a Review Score of 9.8 (9.765)

The Review Score of 9.8 (maximum of 10) for Courtenay House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Courtenay House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.813 for Courtenay House Care Home is calculated as follows: ( (78 Excellents x 5) + (18 Goods x 4) ) ÷ 96 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.952 Points relating to the number of positive Reviews for Courtenay House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered beds ÷ 5). 8 Reviews ÷ 8.4 Target = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Courtenay House Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Courtenay House Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

I have been impressed with the staff and the way everyone works for a common aim, that is to take care of all the residents and the visitors, kind and courteous.
There will always be room for improvement but it seems to be simple things that make a difference.
All in all, I am pleasantly surprised as I was not sure how this environment was going to work for our mum and the family.

How likely would you be to recommend Courtenay House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We were nervous about Granny coming into care. Courtenay House Care Home is perfect for her. Her room is lovely, the staff show understanding and compassion, the new management in place has bought renewed energy and a whole new feel to the home. We couldn't ask for more, thank you Courtenay House Care Home for all you do.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so happy that my dad is being looked after by such amazing staff. Very clean looking and staff are friendly. The care home assistant practitioner on shift was an extremely friendly and professional young woman and attended to all of my fathers care needs.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the home to be incredibly homely and welcoming, full of friendly staff and the admin and manager couldn't have been more helpful. It makes me feel at ease knowing my father-in-law is in good hands and being looked after.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became a resident of Courtenay House last June, after suffering a stroke and another medical problem. She was made to feel very comfortable, and as a daughter, although looking after her for the last 12 years, I felt she was in a homely place, but allowed privacy, and also staff and qualified assistance is always at hand.
As a resident she has been happy, with her needs attended for, and the nearby medical practice very good, as a family we know she is being cared for nicely.

How likely would you be to recommend Courtenay House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been for respite, when dad could no longer cope every effort was made to accommodate mum quickly. The staff were so welcoming when we arrived and moved swiftly to ensure mum was soon in her room, clean, comfortable and had a cup of tea.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was in here and now my sister is in here. I find it very good, the staff are very good. Always clean and the residents always dressed, clean and tidy.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the outset, Courtenay House had always provided a warm, friendly and homely feel. My mother-in-law first came here on respite and it was the third home she had stayed in. When the time care for permanent care, it was an easy decision to make to settler here here. We have been informed at all times if there are any health issues. She is cared for as an individual, socialised during the day, despite her advanced dementia. She is always clean, fresh and taken care of. Her diet needs are monitored and updated as necessary. Very happy.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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