Courtenay House Care Home

Fakenham Road, Tittleshall, King's Lynn PE32 2PF

Courtenay House Care Home, King's Lynn, Norfolk
Courtenay House Care Home, King's Lynn, Norfolk
Courtenay House Care Home, King's Lynn, Norfolk

Courtenay House Care Home is located in the rural village of Tittleshall close to the market town of Fakenham.

The home offers different levels of care to suit a range of needs, including long term nursing and residential care, or short respite stays. Care is provided 24-hours a day and is personalised to each individual depending on their needs.

Courtenay House is a converted farmhouse which has been modernised and extended. The home is set in its own gardens with countryside views all around. Residents can enjoy the tranquility in an enclosed courtyard which is a perfect area for relaxing with friends and family.

Inside the home there are various communal areas which are great for socialising or pursuing hobbies. Bedrooms can each be personalised to suit the tastes of the residents - it is encouraged that people bring in their personal items to make the rooms feel as homely and familiar as possible.

Group: Four Seasons Health Care

Person in charge: John Watts (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 5

Rooms with ensuite WC: 3

Facilities & Services: Respite Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Courtenay House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 28 Nov 2016

We currently have availability for Nursing, Dementia and Residential care on either a respite or long term basis. Social Services rates considered, please call for further information

Current Reviews

9.2 Courtenay House Care Home has a Review Score of 9.2 (9.162)

The Review Score of 9.2 (maximum of 10) for Courtenay House Care Home is based on 9 Review/Recommendations in the last 2 years. This Review Score of 9.162 is made up of a Quality Score of 4.833 Points (maximum of 5) relating to the rating and a Quantity Score of 4.329 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.162 for Courtenay House Care Home is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.833 for Courtenay House Care Home is calculated as follows: ( (90 Excellents x 5) + (18 Goods x 4) ) ÷ 108 Ratings = 4.833

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.329 for Courtenay House Care Home is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 42 Registered Beds) x 2 = 0.429

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Courtenay House Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Courtenay House Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

8 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 8 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I have been impressed with the staff and the way everyone works for a common aim, that is to take care of all the residents and the visitors, kind and courteous.
There will always be room for improvement but it seems to be simple things that make a difference.
All in all, I am pleasantly surprised as I was not sure how this environment was going to work for our mum and the family.

How likely would you be to recommend Courtenay House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We were nervous about Granny coming into care. Courtenay House Care Home is perfect for her. Her room is lovely, the staff show understanding and compassion, the new management in place has bought renewed energy and a whole new feel to the home. We couldn't ask for more, thank you Courtenay House Care Home for all you do.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so happy that my dad is being looked after by such amazing staff. Very clean looking and staff are friendly. The care home assistant practitioner on shift was an extremely friendly and professional young woman and attended to all of my fathers care needs.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the home to be incredibly homely and welcoming, full of friendly staff and the admin and manager couldn't have been more helpful. It makes me feel at ease knowing my father-in-law is in good hands and being looked after.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became a resident of Courtenay House last June, after suffering a stroke and another medical problem. She was made to feel very comfortable, and as a daughter, although looking after her for the last 12 years, I felt she was in a homely place, but allowed privacy, and also staff and qualified assistance is always at hand.
As a resident she has been happy, with her needs attended for, and the nearby medical practice very good, as a family we know she is being cared for nicely.

How likely would you be to recommend Courtenay House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been for respite, when dad could no longer cope every effort was made to accommodate mum quickly. The staff were so welcoming when we arrived and moved swiftly to ensure mum was soon in her room, clean, comfortable and had a cup of tea.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was in here and now my sister is in here. I find it very good, the staff are very good. Always clean and the residents always dressed, clean and tidy.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the outset, Courtenay House had always provided a warm, friendly and homely feel. My mother-in-law first came here on respite and it was the third home she had stayed in. When the time care for permanent care, it was an easy decision to make to settler here here. We have been informed at all times if there are any health issues. She is cared for as an individual, socialised during the day, despite her advanced dementia. She is always clean, fresh and taken care of. Her diet needs are monitored and updated as necessary. Very happy.

How likely would you be to recommend Courtenay House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Courtenay House for 2 and a half years and has been wonderfully well looked after. However in the last few weeks my mother had a major stroke and the care has been exemplary. She died in the home on 7th September. The care in her last days could not have been improved upon. They looked after everything right until the end. They also looked after me, I never felt I was on my own. A great home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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