Dussindale Park Care Home, Norwich, Norfolk
Dussindale Park Care Home, Norwich, Norfolk
Dussindale Park Care Home, Norwich, Norfolk

Dussindale Park Care Home is a fifty-capacity Countrywide Care Homes accommodation located in Norwich, suited to a wide range of elderly care and nursing needs.

The majority of rooms are en-suite and carers look to ensure that privacy and dignity of residents is always respected, while being available round-the-clock for any issues.

Respite, convalescent and palliative care are all available from Dussindale, which looks to support community needs in any way its carers' expertise enables.

Group: Countrywide Care Homes Ltd

Person in charge: Rachel MacClean (Care Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 47 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 47

Rooms with ensuite WC: 31

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Dussindale Park Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 10 Feb 2016

Nursing

Current Reviews

Review Score: 9.3 (9.250)

The Review Score of 9.3 (maximum of 10) for Dussindale Park Care Home is based on 18 Review/Recommendations in the last 2 years. This Review Score of 9.250 is made up of a Quality Score of 4.527 Points (maximum of 5) relating to the rating and a Quantity Score of 4.723 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.3 for Dussindale Park Care Home is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.527 for Dussindale Park Care Home is calculated as follows: ( (119 Excellents x 5) + (73 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.527

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.723 for Dussindale Park Care Home is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 47 Registered Beds) x 2 = 0.723

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Lovely modern home, well furnished and clean. Very friendly and competent manager who appeared to get things done. Well trained, personable, caring and interested staff.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Very comfortable and well equipped home. Caring and committed staff prepared to go the extra mile. Excellent manager inspired confidence in the facility.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Quality facility is evident from the outset. Excellent quality of staff in terms of knowledge assistance, care and support. Top Manager of home very caring, involved and professional.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mothers came in for a two week respite after having a fall at home. After initial concern form her she soon settled, thanks to the wonderful care team. My thanks to the manager and all her team.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Me and my sister stayed here for 3 weeks as our house needed some work. Its a nice place and the staff very nice and kind. I had a nice room but kept my sister company most of the time. I could smoke outside- the staff helped me with this. The food was nice and lots of it.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother and I stayed whilst work was done on our house. The staff looked after us very well and they were ever so kind but all the staff were lovely. It was a nice break and the 3 weeks went quick. I had a nice room and a comfortable bed.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My aunt has been at Dussindale Park for a while now and is very well cared for. The staff are lovely and always have time to spare to sit and chat and it's a lovely place to visit.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nice diabetic food and drink. The staff treat me well. I can't give an opinion on the manager as I've only met her twice. I'm good friends with a couple of the other lady residents living here.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I love being here, everyone is so kind, I have now been here for a year and I'm very settled here. The carers are great and I love each and everyone of them.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Poor

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I had to come for respite and was worried about coming but my stay has been a good one. There's no place like home, but the staff here are very kind and I have been very comfortable. It was better than I expected and my first ever stay in a care home.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have been here a long time and I really do like it. The staff are lovely and kind and treat me with respect. It is very clean and I like the food. I am very happy here and would recommend it to others.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My only recommendation would be for the home to keep a permanent manager for longer as they have had a few over the past 3 years. Apart form that I am happy with everything else.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been a resident at Dussindale for about 7 weeks. I find the compassion and care that Dussindale provides is way above standard. Dads needs are very demanding but the staff take everything in their stride and coupled with everyday needs. I cannot praise the overall service enough from doctors, staff and NHS.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pleasant environment. Cheerful and helpful staff. Diet and fluid intake monitored and acted upon. Some improvement in patient.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Excellent service provided to my relative.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are friendly to everybody and always make the visitors welcome plenty of entertainment for the residents. Hairdressers comes in once a month. You can visit anytime.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

the care and kindness shown to my mother and all of our family. Her room was kept clean and the food most appetising. Her last days were made as good as they could be.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my father everyday (hes been in Dussindale now for 21 weeks), you get to see and hear everything that does on and I can only go with my observations that this is an all round great place to spend the end of your life, if being at your own home is not an option.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Dussindale Park Care Home

Job Vacancies

Activity Co-ordinator

Competitive (Care Home / Nursing Home • Full Time)
Norwich, Norfolk

Activities coordinator

Minimum wage (Care Home / Nursing Home • Full Time)
Norwich, Norfolk

Night Care Assistant

7.20ph (Care Home / Nursing Home • Full Time or Part Time)
Norwich, Norfolk

Day Care Assistant

6.72 (Care Home / Nursing Home • Full Time or Part Time)
Norwich, Norfolk

Bank Care Assistants

Variable (Care Home / Nursing Home • Temporary / Cover)
Norwich, Norfolk

Staff Profiles

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Care Home Idol 2015

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