Lincoln House Care Home

Woodgate Lane, Swanton Morley, Dereham NR20 4LT

Lincoln House Care Home, Dereham, Norfolk
Lincoln House Care Home, Dereham, Norfolk
Lincoln House Care Home, Dereham, Norfolk

Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.

Group: Castlemeadow Group

Person in charge: Emma McAfee (Care Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 60+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Lincoln House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.586)

The Review Score of 9.6 (maximum of 10) for Lincoln House Care Home is based on 22 Review/Recommendations in the last 2 years. This Review Score of 9.586 is made up of a Quality Score of 4.853 Points (maximum of 5) relating to the rating and a Quantity Score of 4.733 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.586 for Lincoln House Care Home is based on 22 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.853 for Lincoln House Care Home is calculated as follows: ( (223 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 258 Ratings = 4.853

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.733 for Lincoln House Care Home is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.733

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


as a family we could not have had better care and attention from everyone we came in contact with, nursing care for my husband was wonderful and the staffs kindness was second to none.

How likely would you be to recommend Lincoln House Care Home? Extremely Likely

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother has been at Lincoln House a little over 2 years. I live in New Zealand and visit once or twice a year. I cannot fault the staff for their quality of care and the dignity they treated my mother with.
I often came to visit my mother unannounced and she was always happy, clean and well dressed. Any questions I had were answered in full and were never too much trouble.
I was able to Skype my mother from New Zealand which the staff would organise for me. My mother it seemed as if nothing could be too much trouble, regrettably my mother passed away just after Christmas. Looking back I realise I could not have placed my mother in a better place than Lincoln House.

How likely would you be to recommend Lincoln House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been extremely happy here and well looked after. I would come back again if I needed too. I was worried about coming in to a care home but I have been made very welcome.

How likely would you be to recommend Lincoln House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister-in-law requested to be brought to Norfolk from Devon when needing palliative care. She was brought by ambulance at very short notice with amazing help from Barnstaple Hospital and Lincoln House, but unfortunately she died 4 days later. Her care in that time was excellent, the staff caring and compassionate both to her and us a her family. What was a sad time for us was eased by this care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

If anybody has an opportunity to come here I would recommend it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Grandmother originally went to stay in Lincoln House for Respite care after Being discharged from Hospital. Within days she had decided to become a permanent resident at the home. The whole team at Lincoln House go above and beyond of what is expected of them. Rooms are cleaned to a high standard, fresh food is cooked daily from a fully comprehensive menu which caters for all needs. Carers are fully supportive and encourage my Grandmother to be as independent as possible whilst maintaining dignity and spending time with her. The Management Team have been second to none in supporting both my Grandmother and ourselves with some quite sensitive and tough decisions whilst maintaining a professional but incredibly friendly attitude. Maintenance ensure the room is in tip top condition and have no hesitation in helping with any small alterations which may be needed. Although my Grandmother prefers to keep herself to herself, there are always a variety of activities being held, from Special commemorative events and singalongs to regular exercise classes and church services. All in all, Lincoln House is incredibly friendly, the staff are professional and treat everyone as individuals and I would have no hesitation in recommending Lincoln House for all round care for loved ones.

How likely would you be to recommend Lincoln House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Service and staff are excellent. Made to feel at home highly recommend Lincoln House.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Exceptional service. I have witnessed the staff go over and above what is expected of them. They treat my mum with care and ensure she has her dignity. The whole environment is welcoming and friendly and we can rest in the knowledge that she is happy and well cared for.

How likely would you be to recommend Lincoln House Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is in for respite care at the moment, which one feels will lead to residential care. I was, at first skeptical, but I am now very impressed by the kindness and friendliness of those I meet. I think that Kim does a superb job with the "entertainment" programme and the dignity tea was a super idea and so very, very thought provoking.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Staff are excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happy with care would like mum to stay here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have only been here for a short while but have no complaints at all in the way I am treated and looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff can't do enough for you. Home from home, care is top and food is five star.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is brilliant, staff are fantastic. The whole of Lincoln House is wonderful. It's a lovely place to be.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend Lincoln House enough what a truly superb care home for your loved one to stay in, beautiful surroundings and lovely building with well presented individual rooms which are well decorated and give lovely home from home feeling, it is always difficult when someone has to leave their own home but I can truly say that residents here are made to feel very comfortable and there is a fantastic day lounge with large TV for residents along with a lovely dining area where residents can enjoy freshly prepared food with choice of menu each day. The staff are superb and provide not only excellent nursing care but treat all residents with the utmost respect and compassion, they are courteous and friendly not only to the residents but to family and friends, they are also very supportive when having to deal with the loss of a loved one. This a very well run establishment offering the very best of services, nursing and care to all residents and I would encourage a visit when trying to decide on a suitable home for a loved one.

How likely would you be to recommend Lincoln House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy. I have recently spent some time in hospital and I was glad to come home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everybody is very pleasant and friendly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Satisfied with stay here whilst convalescing.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone at the home is very kind and caring.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

If I had to come to live permanently this is where I would come.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

What a gem! all the staff are friendly, approachable, kind and professional. My father is treated with respect and dignity at all times. Every member of staff makes time for the family as well as the residents and take time to answer any questions. The two receptionists especially Tina give you such a warm welcome that is echoed throughout the whole of Lincoln House.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I would recommend this home to anybody who need 24hour nursing care like my mum does.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Lincoln House Care Home

Job Vacancies

RGN NURSES

Depending on experience and qualifications (Care Home / Nursing Home • Full Time or Part Time)
Dereham, Norfolk

Kitchen Assistant (Relief)

meets NMW requirements (Care Home / Nursing Home • Temporary / Cover)
Dereham, Norfolk

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Lincoln House Care Home