Mill House Nursing Home

Mill Road, Horstead, Norwich NR12 7AT

Mill House Nursing Home, Norwich, Norfolk
Mill House Nursing Home, Norwich, Norfolk
Mill House Nursing Home, Norwich, Norfolk

The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.

It has easy access to local amenities within the beautiful country side surroundings. There is a good bus link to the area. Horstead is adjacent to the next village of Coltishall and 7 miles from the city of Norwich.

All the bedrooms have en suite facilities comprising of a toilet and washbasin. Many also have showers or baths. Bathrooms are situated at appropriate places in the house where the staff assist bathing care.

They help everyone personalise their rooms to make them as homely and familiar as possible.

Additional facilities, which will be required to pay for include:

•        Hairdressing
•        Clothing, footwear & toiletries
•        Confectionery & newspapers
•        Dental, Optical & Chiropody services if you do not qualify for exemption

Group: Runwood Homes Ltd

Person in charge: Nikki Culleton (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 45 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Multiple Sclerosis

Admission Information: Ages from 50 to 100.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Mill House Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Mill House Nursing Home has a Review Score of 9.6 (9.649)

The Review Score of 9.6 (maximum of 10) for Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Mill House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.76 for Mill House Nursing Home is calculated as follows: ( (75 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.889 Points relating to the number of positive Reviews for Mill House Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered beds ÷ 5). 8 Reviews ÷ 9 Target = 0.889

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mill House Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mill House Nursing Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Hairdresser
    1
  • Sister-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The response I had from the manager on day one was excellent, very quick and efficient. The deputy was also very good as was the rest of the staff. Most impressed with the mardle room. They achieved everything that was required in the planned two weeks. I will certainly recommend it to anyone interested.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I'm always made to feel very welcome at the home. It's always very clean. The staff are all very helpful in making my job easier by helping residents into the right wheelchair to enable them to have their hair washed at ease and safely. Maintenance staff are always very cooperative too. If anything needs replacing or repaired. The administration staff, when it comes to me getting paid, are very efficient and organised. My grandfather is also a resident here and he is very happy and we are too with his care etc. No complaints.

How likely would you be to recommend Mill House Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

The staff are lovely, very caring and friendly. The home is very comfortable and clean and my husband is relaxed and happy to live here.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Father appears well cared for, well fed and usually happy. When upset, staff manage to cajole him out of mood. I live in Australia and am contacted and kept well informed about any issues that arise. The administrator is main point of contact.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

He seems happy and has put on weight. Staff appear supportive, friendly and kind to all of us. There is rarely any smell, as in many homes. Always clean and bright and colourful. The administrator is extremely hard working and efficient.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care received by my father at Mill House Nursing Home has been kind, compassionate and caring. The manager is outstanding and always has an open door. She has helped in so very many ways and provides excellent leadership to her staff. Resident dignity is paramount and the home provides a relaxed home from home atmosphere which is welcoming and friendly.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Mill House at the beginning of March 2016, from another home (I was not happy with the standards there). The Manager at Mill House was kind, understanding and very efficient, also the admin staff. Mum settled into life at Mill House immediately - the care staff are lovely and the atmosphere there is a very happy one. The nurses are efficient and professional. The home itself is well decorated and extremely clean and well looked after by maintenance and cleaning staff.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care my Dad receives in Mill House is second to none. Nothing is too much trouble for any of the staff and he is happy in his surroundings. This brings a huge peace of mind to me and my family. The manager is so helpful and knowledgeable and always willing to help sort the many problems we have come across. I would recommend Mill House to anybody who has a loved one who needs excellent nursing care.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Mill House Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mill House Nursing Home