Mill House Nursing Home

Mill Road, Horstead, Norwich NR12 7AT

Mill House Nursing Home, Norwich, Norfolk
Mill House Nursing Home, Norwich, Norfolk
Mill House Nursing Home, Norwich, Norfolk

The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.

It has easy access to local amenities within the beautiful country side surroundings. There is a good bus link to the area. Horstead is adjacent to the next village of Coltishall and 7 miles from the city of Norwich.

All the bedrooms have en suite facilities comprising of a toilet and washbasin. Many also have showers or baths. Bathrooms are situated at appropriate places in the house where the staff assist bathing care.

They help everyone personalise their rooms to make them as homely and familiar as possible.

Additional facilities, which will be required to pay for include:

•        Hairdressing
•        Clothing, footwear & toiletries
•        Confectionery & newspapers
•        Dental, Optical & Chiropody services if you do not qualify for exemption

Group: Runwood Homes Ltd

Person in charge: Nikki Culleton (Acting Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 45 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Multiple Sclerosis

Admission Information: Ages from 50 to 100.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Mill House Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.5 Mill House Nursing Home has a Review Score of 9.5 (9.450)

The Review Score of 9.5 (maximum of 10) for Mill House Nursing Home is based on 15 Review/Recommendations in the last 2 years. This Review Score of 9.450 is made up of a Quality Score of 4.783 Points (maximum of 5) relating to the rating and a Quantity Score of 4.667 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.450 for Mill House Nursing Home is based on 15 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.783 for Mill House Nursing Home is calculated as follows: ( (146 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 180 Ratings = 4.783

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.667 for Mill House Nursing Home is calculated as follows:

      1. 15 Positive Reviews = 3

      2. 0.1 x 15 Positive Reviews = 1.500 (maximum score = 1)

      3. (15 Positive Reviews ÷ 45 Registered Beds) x 2 = 0.667

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Mill House Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mill House Nursing Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Hairdresser
    1
  • Husband of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

8 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 8 reviews. Ratings from the 7 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The response I had from the manager on day one was excellent, very quick and efficient. The deputy was also very good as was the rest of the staff. Most impressed with the mardle room. They achieved everything that was required in the planned two weeks. I will certainly recommend it to anyone interested.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I'm always made to feel very welcome at the home. It's always very clean. The staff are all very helpful in making my job easier by helping residents into the right wheelchair to enable them to have their hair washed at ease and safely. Maintenance staff are always very cooperative too. If anything needs replacing or repaired. The administration staff, when it comes to me getting paid, are very efficient and organised. My grandfather is also a resident here and he is very happy and we are too with his care etc. No complaints.

How likely would you be to recommend Mill House Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

The staff are lovely, very caring and friendly. The home is very comfortable and clean and my husband is relaxed and happy to live here.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Father appears well cared for, well fed and usually happy. When upset, staff manage to cajole him out of mood. I live in Australia and am contacted and kept well informed about any issues that arise. The administrator is main point of contact.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

He seems happy and has put on weight. Staff appear supportive, friendly and kind to all of us. There is rarely any smell, as in many homes. Always clean and bright and colourful. The administrator is extremely hard working and efficient.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care received by my father at Mill House Nursing Home has been kind, compassionate and caring. The manager is outstanding and always has an open door. She has helped in so very many ways and provides excellent leadership to her staff. Resident dignity is paramount and the home provides a relaxed home from home atmosphere which is welcoming and friendly.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Mill House at the beginning of March 2016, from another home (I was not happy with the standards there). The Manager at Mill House was kind, understanding and very efficient, also the admin staff. Mum settled into life at Mill House immediately - the care staff are lovely and the atmosphere there is a very happy one. The nurses are efficient and professional. The home itself is well decorated and extremely clean and well looked after by maintenance and cleaning staff.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care my Dad receives in Mill House is second to none. Nothing is too much trouble for any of the staff and he is happy in his surroundings. This brings a huge peace of mind to me and my family. The manager is so helpful and knowledgeable and always willing to help sort the many problems we have come across. I would recommend Mill House to anybody who has a loved one who needs excellent nursing care.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Mill House Nursing Home for twelve months and I can say that myself and my family are very pleased with how my mother is being looked after. The staff are attentive, helpful and friendly. We have only had good experiences at Mill House Nursing Home which is very reassuring and gives me confidence to thoroughly recommend Mill House Nursing Home to anyone needing care for an elderly relative.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident at the Mill House Horstead Norfolk since October 2014. She has settled in very well and the staff are very caring. I would recommend this home to anyone.

How likely would you be to recommend Mill House Nursing Home? Likely

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very happy here, I would strongly recommend Mill House to anyone thinking of coming to this home. The staff are very kind hearted and will do anything for me and help me. The home is lovely and clean and is superb. I love going to the pub for a lemonade and a bag of a crisps, I love our walks to the mill and I love buying my sweets from the sweets cart.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy, everyone is very nice.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father Jack and his wife have been residents at Mill House nursing home for 14 months now. A new manager started in September 2014 and the changes to the home have been remarkable. Nikki the manager and her team have improved the home environment by 200%. The care my father receives is 1st class and I have no worries or concerns at all. I have recently been ill myself and have not been able to visit for 2 weeks, but I know my father and his wife are safe well cared for. Mill House I class as my 2nd home now, the staff are a credit to the care system!!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very impressed with Mill House, its like a home from home. It has a lovely atmosphere, set in a beautiful location and all the staff are very friendly. Mum is happy here and she is well looked after.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I would recommend to anyone. My wife was treated with dignity and respect, staff always had a smile when attending to her which made her feel at ease. My wife never complained about the food and I was always welcome wen I visited each day.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submit a Review for Mill House Nursing Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mill House Nursing Home