Care Home Added to Compare » View Compare

Your Compare Care Homes' list can be accessed from the 'Compare' link at the very top of each page

Care Home Removed from Compare » View Compare

Your Compare Care Homes' list can be accessed from the 'Compare' link at the very top of each page

Care Home Added to Your Folder » View My Folder

Your Folder can be accessed from the 'My Folder' link at the very top of each page

Care Home Removed to from Your Folder » View My Folder

Your Folder can be accessed from the 'My Folder' link at the very top of each page

The Mill House Nursing Home, Horstead, Norwich, Norfolk

Tel: 01603 737107

The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.

It has easy access to local amenities within the beautiful country side surroundings. There is a good bus link to the area. Horstead is adjacent to the next village of Coltishall and 7 miles from the city of Norwich.

All the bedrooms have en suite facilities comprising of a toilet and washbasin. Many also have showers or baths. Bathrooms are situated at appropriate places in the house where the staff assist bathing care.

They help everyone personalise their rooms to make them as homely and familiar as possible.

Additional facilities, which will be required to pay for include:

•        Hairdressing
•        Clothing, footwear & toiletries
•        Confectionery & newspapers
•        Dental, Optical & Chiropody services if you do not qualify for exemption

Group: Runwood Homes Ltd

Person in charge: Nikki Culleton (Acting Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 45 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Multiple Sclerosis

Admission Information: Ages from 50 to 100.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on The Mill House Nursing Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by The Mill House Nursing Home

2 Bed Vacancies
(Nursing and Residential- secluded location in Home, stair lift and lift available)
posted 24 Sep 2014

Awards / Recognitions

There are no awards/recognitions posted yet for The Mill House Nursing Home

Current Recommendations

Recommendation Score: 9 (8.967)

The user 'Recommendation Score' ( 9 for The Mill House Nursing Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of The Mill House Nursing Home

I find the care home mentioned above a wonderful place, my mother is extremely happy there and my experience of all the staff and manager is that nothing is too much trouble for them. My mother and all our family have been treated with much respect, my mother recently diagnosed with dementia has been supported and treated with great dignity, respect and kindness, service is wonderful, staff and manager are very approachable and informative, the whole place has a family feel, but at the same time is run extremely efficiently, very good indeed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Caryn S (Daughter of resident) on Friday 2 May 2014.

Review of The Mill House Nursing Home

This is the first time I have had experience of any Nursing Home, but my mother seems to be well cared for although she thinks the food could be a little better.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

Submitted by John B (Son of Resident) on Wednesday 26 March 2014.

Review of The Mill House Nursing Home

In the short period of time my mother was a Mill House, the staff treated her with great respect and gave her excellent care. Their understanding of her condition enabled them to look after her so well. We cannot thank them enough for how well they worked with her and members of the family with a difficult decision regarding care. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Elizabeth W (Daughter of Resident) on Monday 3 March 2014.

Review of The Mill House Nursing Home

I would recommend The Mill House to anyone needing respite or full time care. Friendly helpful staff who are always easy to find and willing to talk. My husband had excellent care while he stayed and wants to stay at Mill House again. Staff made what can be a difficult time a comfortable experience.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Janet T (Wife of Resident/Service User) on Tuesday 28 January 2014.

Review of The Mill House Nursing Home

I enjoyed my stay at Mill House. It is a beautiful place to stay with very friendly and helpful staff. Nothing was too much trouble for them. Their experience with dementia patients was excellent. Looking forward to my next stay. Scenery beautiful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Terence T (Resident) on Tuesday 28 January 2014.

Review of The Mill House Nursing Home

My wife was placed into Mill House after an extensive stay in hospital. She was extremely poorly and was unable to communicate and was also bedridden. The care home manager Anita reviewed my wife Gill and kindly took on the responsibility of caring for her. Today, Gill has started to speak again and is being introduced to sitting in a chair again. This progress is definitely down to the care and management given to my wife by your wonderful staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Mike Tweddle (Husband of resident) on Wednesday 20 November 2013.

Review of The Mill House Nursing Home

My father-in-law has been a resident since may 2013,when the home was having a few problems, since then there has been a new manager put in place, she has managed to get more staff which the home badly needed. I am hoping to see more improvements for the residents in the future

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by GRACE coman (family of resident) on Friday 11 October 2013.

Review of The Mill House Nursing Home

My brother was a resident for just over one year. His room was good and comfortable. He needed one-ton-one care, which was given with dignity and respect by very efficient , pleasant staff. He was given the choice of his room or a very nice day room. When he was well enough he was pushed around the village. The food was good and he was always spoon fed. As visitors we were made to feel welcome. It was a very, very good home.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Tony Leeder (Brother of resident) on Thursday 3 October 2013.

Review of The Mill House Nursing Home

After 18 months of disruption, due to many changes in managers, this home is now back on the way up. Setting is beautiful and now the care of residents is being put above paperwork and head office is finally putting more staff in, and the changes in the last weeks are really positive.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Jo F (Niece of resident) on Wednesday 7 August 2013.

Review of The Mill House Nursing Home

When my parents were admitted the manager made promises she didn't keep, since she has gone and the deputy manager took over things have been much better on all levels.

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Stephen C (Son of resident) on Thursday 25 July 2013.

Submit a Recommendation for The Mill House Nursing Home


Please note this form is only for Recommendations (ie positive comments) & User Ratings. All submissions are verified by our team of editors, and we will contact you if further details are required. Fields marked in red are required


Your Personal Details


These will not be published on the website or passed on to third parties, except they may be shared with your care provider. We request them to ensure that recommendations & user ratings are genuine, as we may contact you if we have any queries.



Your Recommendation & Rating


This information will be published on the website.

(please edit if you wish)

LIKELY

EXTREMELY LIKELY

DON'T KNOW

(please write a short headline summary)



Please enter a minimum of 200 characters

Character count
0

(Please include as much information as possible & avoid using names)


Please complete each of the following options


I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.


(Please do not enter spaces)



Job Vacancies

There are no jobs posted yet for The Mill House Nursing Home

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2014

There are currently no Care Home Idol entrants who have performed at The Mill House Nursing Home