Oak Manor Nursing Home, Dereham, Norfolk
Oak Manor Nursing Home, Dereham, Norfolk
Oak Manor Nursing Home, Dereham, Norfolk

Oak Manor Nursing Home welcomes older people with residential and nursing needs and a diagnosis of dementia, making the most of peaceful village settings.

The home, which comprises both a sensitively converted original building and a purpose-built extension, has a range of dedicated facilities and activities for people living with dementia. These include a beautiful, courtyard garden and specialist sensory activities, where highly trained staff work with residents on activities designed to stimulate positive memories and feelings.

Oak Manor has been designed to meet the University of Stirling’s universally respected dementia care standards. The Stirling approach ensures that residents are able to move freely around the home, with bedrooms and communal areas appropriately laid out and clearly signposted to minimise confusion.

Oak Manor is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease, vascular dementia and Korsacoff’s syndrome. However, staff never lose sight of the fact that, first and foremost, Oak Manor is home to residents. The home has a light, airy and welcoming ambience and residents benefit from a broad and thoroughly enjoyable range of activities.

Group: Caring Homes Group

Person in charge: Anna Dragoeua (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 61 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 53

Shared Rooms: 4

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oak Manor Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.632)

The user Review Score of 9.6 for Oak Manor Nursing Home is based on 26 Review/Recommendations. This Review Score of 9.632 is made up of 4.812 Points relating to the ratings and 4.82 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Care in this home has deteriorated significantly. Fabric of building is also in need of repair. Roof in main lounge has been leaking for over 6 weeks. No progress. Have asked for complaints form and told "we don't have any".

How likely would you be to recommend Oak Manor Nursing Home? Unlikely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Poor

Rooms: Satisfactory

Anna Dragoeva, Home Manager at Oak Manor Nursing Home responded to this review on 22 Dec 2015:

Thank you for taking the time to review Oak Manor Nursing Home, we really appreciate your feedback. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities. We are fully supportive, but unfortunately totally reliant on the weather conditions and availability of our contractors. However, the roof has since been fixed. Caring Homes have a stringent complaints policy which can be discussed with me further if required. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

I like to play connect 4 with staff, card games, ball games, 'Oomph' chair exercise and music days.

How likely would you be to recommend Oak Manor Nursing Home? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My mother in law is at Oak Manor. Staff are very caring. The entertainment co-ordinator is brilliant, enthusiastic, does lots of activities. Food is very good.

How likely would you be to recommend Oak Manor Nursing Home? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I was finding a care home for my mum, this one immediately felt right. No smell, friendly, caring staff. It has not failed my mum. All the staff are lovely they all care. They try and do lots of activities, music, games, church service. There is a hairdresser and chiropodist. The food is delicious and varied.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed being at Oak Manor, and with the staff. The food is great, I really enjoy the singing on a Thursday. I get to dance with the staff. I have enjoyed the warm weather and spending time in the garden and walking down the drive. I like to relax in my room as well as chatting with others.

How likely would you be to recommend Oak Manor Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in Oak Manor for 2 years he can be very difficult in his attitude and manor. He is looked after extremely well and I safe and well cared for at all times. The staff are excellent and very helpful at all times. The home is a home from home with first class carers to look after a wide variety of dementia patients with difficult and challenging behaviour. I would always recommend it for its staff and the care they give to their patients and the families.

How likely would you be to recommend Oak Manor Nursing Home? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Oak Manor is a very clean, well kept home. Staff are very helpful and caring. They keep me up to date with everything that happens to my husband and show me his records, very lovely carers, nurses and doctors. Manageress is one lovely lady and on the ball.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very friendly and welcoming. The staff are all very caring. Twice I have noticed that my husband's fingernails needed a little attention and when I took nail things the next day they had already been done. All the staff talk to the residents, by name, even the cleaners. I couldn't have anywhere better for my husband.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum came to Oak Manor in October last year, they made my mum feel really welcome and at home straight away. They have a wonderful team here they are all so friendly, kind and supportive to. There care for mum is excellent and nothing is to much trouble. he choice of food offers a good variety and is well prepared and presented. A wonderful maintenance man is also readily available to assist us with any DIY requests for mums room. They also have a fantastic music afternoon where mum is encouraged to sing along.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that the home has a good quality of care with all staff knowing their residents by first name. Showing respect and consideration to the residents needs. The home is run to a high standard where no situation/problem is not dealt with in the proper manner and straight away.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always welcoming and friendly. They take good care of my mum.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On first entering Oak Manor, one is impressed by the organization at reception level and the ongoing schedules which are provided for residents who are encouraged to participate in as many activities as each individual is able to achieve. Also, the activities are graded up or down to each individual residents abilities and/or interest. It is comforting to watch residents petting and stroking animals on those days when they are provided; and a change comes over them as they relate to an individual rabbit, guinea pig or whatever. The administration and staff are evidently constantly aware of the needs of each individual resident during the day and night and give attention whenever it is needed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum is a resident of Oak Manor and I believe she is getting the best care possible - unfortunately she is unable to communicate her needs - but they seem to be looked after any way - Thank you all for caring so much.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly staff who care about their residents and are always helpful with any concerns relatives might have.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The home has a variety of rooms for different experiences. Residents are allowed freedom to wander within the home and personal rooms are locked to keep other residents from going in during the day. There is a garden and a resident dog, cat and small animals. The staff are interested in the residents and spend time with them rather than ignoring them like some places.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Superb home, both comfortable and fun for residents.

Facilities: Excellent

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I do like to live in here, the food is very nice, especially on Fridays which is fish and chips. Everybody is very friendly and I do like my bedroom.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could see how happy nan was and the staff were so kind and caring. The animals were also a nice touch.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home has a very warm and welcoming atmosphere, very caring staff, themed areas to jog the memories of residents.
The residents' rooms are very clean and well kept and have a 'normal house' front door appearance to make the residents feel at home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are brilliant. Loads of care and activities for residents. Family always made more than welcome. Staff all very friendly and always have a smile on their faces.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I believe Oak Manor to be an excellent home and I can wholeheartedly recommend it to any prospective residents. Friendly and supportive at all times.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband seems very happy and well cared for since being in Oak Manor. The staff are very kind and helpful. I would recommend this home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very caring home, and the staff are very friendly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First time we have visited, very pleased and comforted to see how mum is being looked after. We live three hours away, so it is good to know she is as happy as can be.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good centre, the staff are excellent. They make the residents very happy.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I WOULD LIKE TO RECOMMEND OAK MANOR AS A VERY GOOD CARE HOME. THE STAFF CARE FOR THE RESIDENTS VERY MUCH AND SEE TO ALL THEIR NEEDS. I ENJOY VISITING THE HOME EVEN THOUGH MY RELATIVE HAS SINCE PASSED AWAY.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Oak Manor Nursing Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

January 2012

November 2011

National Dementia Care Awards

Recipient: Oak Manor Nursing Home

Date: Wednesday 02 Nov 2011

more details

Job Vacancies

There are no jobs posted yet for Oak Manor Nursing Home

Staff Profiles

Anna

Anna Dragoeva

Job Title: Home Manager

Joined: 2015

Description:

I graduated as a nurse in 1993 and have worked in several different care organisations since then. I have been in managerial roles since 2011, and am currently working towards my Level 5 management qualification.

I’m responsible for managing the day to day duties and administrative functions of the home. I meet with residents, their friends and family members, to make sure their needs are being met and answer their questions.

I make sure every aspect of running the home is done professionally, in keeping with Health & Safety regulations, and that our residents are comfortable and well taken care of. I support the staff working in the home and liaise with doctors, hospital administrators and CQC inspectors as well.

My time here has been wonderful because I get to
split my time between creative and organisational tasks – I love having that duality. The smiles on residents’ and their families’ faces are overwhelming, and makes me feel like I’m doing my job right. I have always enjoyed helping people, so I know I am doing the right thing.

The knowledge and experience I have developed during my time working in health care helps me make a real difference here at Oak Manor. Since I took over as Home Manager I have worked with my Care Team to maintain and develop the high standards of care in the home, and we’re achieving some outstanding results.

I live in Norwich so I am very familiar with the local area, and being part of the local community is very important to me. The people I work with in the Home are all very nice and friendly, and this is one of my favourite things about Oak Manor.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Oak Manor Nursing Home