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Oak Manor Nursing Home, Dereham, Norfolk
Oak Manor Nursing Home
Oak Manor Nursing Home

Tel: 0808 166 6028

Oak Manor Nursing Home provides specialist residential and nursing care for up to 61 elderly people living with a form of dementia. Located in the peaceful village of Scarning, near Dereham in Norfolk, Oak Manor offers the very highest standard of specialist care for each of its residents.

The home, which comprises both a sensitively converted original building and a purpose-built extension, has a range of dedicated facilities and activities for people living with dementia. These include a beautiful, courtyard garden and specialist sensory activities, where highly trained staff work with residents on activities designed to stimulate positive memories and feelings.

Oak Manor has been designed to meet the University of Stirling’s universally respected dementia care standards. The Stirling approach ensures that residents are able to move freely around the home, with bedrooms and communal areas appropriately laid out and clearly signposted to minimise confusion.

Oak Manor is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease, vascular dementia and Korsacoff’s syndrome. However, staff never lose sight of the fact that, first and foremost, Oak Manor is home to our residents. The home has a light, airy and welcoming ambience and residents benefit from a broad and thoroughly enjoyable range of activities.

The home offers a full range of residential support, including trial stays, respite breaks and convalescent care as well as long term care. Residents are encouraged to bring important personal possessions to personalise their rooms. Oak Manor operates an open visiting policy, where residents and loved ones may visit at convenient times. In common with all of our homes, Oak Manor’s manager has a qualified nursing background. The home is fully registered with the Care Quality Commission and has ISO9001/2000 and Hospitality Assured accreditation.

Group: Caring Homes Group

Person in charge: Anne Benstead (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 61 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Visual Impairment

Single Rooms: 53

Shared Rooms: 4

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oak Manor Nursing Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Oak Manor Nursing Home

Bed Vacancies
(Please Contact Us for further information on our current Bed Vacancies)
posted 04 Aug 2014

Awards / Recognitions

January 2012

November 2011

National Dementia Care Awards

Date: Wednesday 02 Nov 2011
more details

Current Recommendations

Recommendation Score: 9.8 (9.828)

The user 'Recommendation Score' (9.8 for Oak Manor Nursing Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Oak Manor Nursing Home on Friday 28 March 2014 by Julie B (Daughter in Law)

I find that the home has a good quality of care with all staff knowing their residents by first name. Showing respect and consideration to the residents needs. The home is run to a high standard where no situation/problem is not dealt with in the proper manner and straight away.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 25 March 2014 by Wendy H (Daughter of resident)

The staff are always welcoming and friendly. They take good care of my mum.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 25 March 2014 by David T (Husband of resident)

On first entering Oak Manor, one is impressed by the organization at reception level and the ongoing schedules which are provided for residents who are encouraged to participate in as many activities as each individual is able to achieve. Also, the activities are graded up or down to each individual residents abilities and/or interest. It is comforting to watch residents petting and stroking animals on those days when they are provided; and a change comes over them as they relate to an individual rabbit, guinea pig or whatever. The administration and staff are evidently constantly aware of the needs of each individual resident during the day and night and give attention whenever it is needed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 18 March 2014 by Barbara Poole (Cae Home Resident)

My Mum is a resident of Oak Manor and I believe she is getting the best care possible - unfortunately she is unable to communicate her needs - but they seem to be looked after any way - Thank you all for caring so much.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Monday 10 March 2014 by Stephen J (Son of resident)

Friendly staff who care about their residents and are always helpful with any concerns relatives might have.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Review of Oak Manor Nursing Home on Tuesday 4 March 2014 by Frances V (Daughter of Resident)

The home has a variety of rooms for different experiences. Residents are allowed freedom to wander within the home and personal rooms are locked to keep other residents from going in during the day. There is a garden and a resident dog, cat and small animals. The staff are interested in the residents and spend time with them rather than ignoring them like some places.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Oak Manor Nursing Home on Friday 28 February 2014 by Steve Pullem (son-in-law of resident)

Superb home, both comfortable and fun for residents.

Facilities: Excellent

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Review of Oak Manor Nursing Home on Friday 28 February 2014 by Joan Gristock (Resident)

I do like to live in here, the food is very nice, especially on Fridays which is fish and chips. Everybody is very friendly and I do like my bedroom.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 27 February 2014 by Jack Pullem (Grandson of resident)

I could see how happy nan was and the staff were so kind and caring. The animals were also a nice touch.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 27 February 2014 by Jon A (Son of resident)

The care home has a very warm and welcoming atmosphere, very caring staff, themed areas to jog the memories of residents. The residents' rooms are very clean and well kept and have a 'normal house' front door appearance to make the residents feel at home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 27 February 2014 by Kevin Birch (Son-in-law of resident)

All the staff are brilliant. Loads of care and activities for residents. Family always made more than welcome. Staff all very friendly and always have a smile on their faces.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 27 February 2014 by Ian D (Son of resident)

I believe Oak Manor to be an excellent home and I can wholeheartedly recommend it to any prospective residents. Friendly and supportive at all times.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 27 February 2014 by Josephine Dickman (Wife of resident)

My husband seems very happy and well cared for since being in Oak Manor. The staff are very kind and helpful. I would recommend this home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 27 February 2014 by Brenda B (Wife of resident)

This is a very caring home, and the staff are very friendly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 27 February 2014 by Gilly Pullem (Daughter of resident)

First time we have visited, very pleased and comforted to see how mum is being looked after. We live three hours away, so it is good to know she is as happy as can be.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 27 February 2014 by Drew Pullem (Relative of resident)

Very good centre, the staff are excellent. They make the residents very happy.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 17 February 2014 by Sue C (Close relative)

I WOULD LIKE TO RECOMMEND OAK MANOR AS A VERY GOOD CARE HOME. THE STAFF CARE FOR THE RESIDENTS VERY MUCH AND SEE TO ALL THEIR NEEDS. I ENJOY VISITING THE HOME EVEN THOUGH MY RELATIVE HAS SINCE PASSED AWAY.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 3 February 2014 by LINDA NORTON (Daughter of Care Home Resident)

Our Family so happy Mother is here, lovely, smiling, helpful staff. Residents and visitors all feel part of the family. Entertainment Thursday wonderful; many residents are given simple instruments to play (tambourines, etc), and singing often awakens memories. The memory lane rooms and decorations also help recall - as do the gentle pets xx

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 29 October 2013 by Connie Forsyth (Husband is a Resident)

When my step-daughter and I come to visit we were met, and shown around in an honest and open manner. We could see that the home has planned (and continues to plan) facilities to meet the needs of residents in a caring and knowledgeable way. The staff are friendly and will do all they can to ensure the residents feel the surroundings are homely and that they matter. Everyone has been very considerate to the whole family and welcome us all when we visit.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 29 October 2013 by Vera Frascogna (Wife of Resident)

Very daring staff. Nice place. Patients cared for well. Always clean and shaved patient (husband).

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 29 October 2013 by Derrick W (Close friend of patient (Resident))

Very clean, happy environment for residents. Well cared for and looked after. Very patient carers and staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Review of Oak Manor Nursing Home on Monday 28 October 2013 by Gail S (Daughter of resident)

My mum has been a resident for about a month and nothing is too much trouble. The staff have coaxed her out of her room to socialise which I never thought possible and the joy on her face is delightful. Thursday afternoon music is must. A good old singalong with instruments to play, very uplifting. Very easy going and relaxed atmosphere, visitors welcome any time.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 28 October 2013 by Josephine W (Close friend of resident)

This home is recommended for very caring staff and friendly atmosphere. People kept clean, with good food and drink and general all round care and attention.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Review of Oak Manor Nursing Home on Monday 1 July 2013 by Patricia B (Wife of resident)

I would recommend Oak Manor because of the excellent care they provide, every single member of staff is very caring, friendly, helpful and they always have time to speak to visitors as well as the residents. The home is clean and bright.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 1 July 2013 by Sheila D (Wife of resident)

Pleased he is at last somewhere safe and so well looked after. I could not do it as well at home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 1 July 2013 by Dianne W (Friend of resident)

Recommended by Norfolk Area Health Authority and pleased to see Arthur being looked after so well.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Oak Manor Nursing Home on Friday 28 June 2013 by Anne W (Resident)

I really enjoy going shopping on Mondays. I enjoy live music days on Thursday Where I get to have a dance with my husband. I have many friends and enjoy the food and animals.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Friday 28 June 2013 by Dymock H (Resident)

I enjoy music day on Thursdays, like the bunny rabbits and being in the garden.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Friday 28 June 2013 by Dee T (Resident)

I love to dance so enjoy live music days the most. I like to walk around the grounds.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Friday 28 June 2013 by John H (Resident)

'A' ok, happy at Oak Manor, the food is good very impressed. I like sitting in the garden and doing gardening.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Friday 28 June 2013 by Margaret H (Resident)

Nice home, very happy here. I like going for a stroll around the grounds and seeing the horses. Enjoy having my hair done.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 18 June 2013 by Kenneth P (Husband of resident)

My wife Betty has been a resident at Oak Manor now for 7 years. Generally the care has been very good. On one or two occasions I have had to complain about a drop in standards, usually these have been resolved quickly. The staff are always helpful and polite.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Review of Oak Manor Nursing Home on Wednesday 12 June 2013 by Gillian J (Daughter of Resident)

My mother has been a resident at Oak Manor for the past nine months. The staff are most caring and helpful their standard of work is very high being dealing with difficult residents at times. If visiting my mother they will always be prepared to wait and do other things before giving her meals, etc, so I am able to spend time with her, which is very much appreciated.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Wednesday 12 June 2013 by Colin Reynolds (Husband of resident)

My family and I would not like my wife to be anywhere else.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Tuesday 11 June 2013 by Yvonne S (Wife of resident)

He is very well cared for. He could not be in a better home. The carers, nurses, doctors are wonderful people, very friendly and tell you anything you want to know.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 11 June 2013 by Joan H (Wife of resident)

Plenty of activities for residents, although my husband prefers to 'do his own thing'. He has opportunities to go into town under supervision but again has not done so. He has only been resident for 2 months so things may change. He has settled in and there is no pressure put on him to take part in activities, which he does not want to do.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

Review of Oak Manor Nursing Home on Friday 12 April 2013 by Diane H (Daughter of resident)

I am more than pleased with the care provided for my mum. She is always clean and there is plenty of food on hand all through the day which she loves. The staff are very caring towards all the residents. There is a lovely homely atmosphere to the whole place. Plenty of entertainment. Mum has a lovely room which is kept very clean and her clothes are well handled. I cannot speak highly enough of Oak Manor and have already been recommending it.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 7 March 2013 by Alison Kenton-Barnes (Daughter of resident)

My father was a resident at Oaks Manor for a short period of time following a 3 month hospital stay, unfortunately he caught an infection and passed away on 3/3/13, the care and attention to detail whilst my father was a resident was second to none. In his last few days all staff were kind, considerate and took all our wishes into consideration letting him pass away in peace and dignity. I would highly recommend Oak Manor you family member I guarantee would be well cared for.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 28 February 2013 by Bill Hutchinson (Resident)

Oak Manor home is a very lovely home, the staff are very caring and the food is good. My favorite lounge is the Hollywood Suite where I get to watch as much televison as I like. I also enjoy music days where I get to sing along and play instruments.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 28 February 2013 by Albert Kiff (Resident)

I like the home the food is alright. We have live music at the home which we have on a Thursday with Billy, the are staff are very good. Home is 5 Stars.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 28 February 2013 by Erika Dugdale (Resident)

I like it here especially the music in the lounge, I like the food but sometimes it can be too much, I like my bedroom especially my bed.

Review of Oak Manor Nursing Home on Thursday 28 February 2013 by Colin Stammers (Resident)

I enjoy walking round the lovely gardens, the food is nice and the staff are very loving and friendly, the live music on Thursday is my favourite and I enjoy singing along.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Wednesday 13 February 2013 by Jeannette O (Friend of resident)

A very caring home, with lovely helpers, wonderful views from windows and a wonderful home for the residents.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Oak Manor Nursing Home on Wednesday 13 February 2013 by Yvonne Stammers (Wife of resident)

A very lovely home. My husband could not be in a better home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 31 January 2013 by Bob B (Husband of former patient.)

I looked after my wife for 5 years after she developed dementia. My wife had very advanced dementia when I arranged for her to enter Oak Manor. She could not move, speak or feed herself. I made an initial visit noting the absence of smell and the friendly atmosphere between staff and clients. Unfortunately my wife developed bed sores so was soon confined to bed. I was impressed by the way the staff helped each other at feeding times and were considerate, polite and caring. My wife finally passed away afer developing pneumonia. In hindsight I do not regret putting my wife into Oak Manor Nursing Care Home and consider that Oak Manor looked after my wife far better than I could have done.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Thursday 24 January 2013 by Carol M (Daughter of resident)

Since pacing my mother in Oak Manor we have seen a remarkable improvement in her well being and quality of care. The facility has an excellent management team with a caring workforce of both nursing and carers who are very attentive and aware of individual needs and requirements. We cannot praise enough every member of staff for their desire to ensure all residents are given every opportunity to join in with organised events. The facilities are well maintained with residents encouraged to retain familiar surroundings in their rooms which are kept to a very high standard.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 14 January 2013 by Ian McCallum (Son in Law of Resident)

We cannot praise enough every member of staff, regardless of their position, for their desire to ensure all residents are encouraged and given every opportunity to join in with organised events including a weekly entertainer and sing-along session which is visibly enjoyed by all. The facilities themselves are always kept clean, often under trying conditions, and well maintained. The home is also always looking at enhancing the facilities with new innovations the latest being a 50's style room. This is decorated and furnished, complete with ornaments and piano in the corner, which is dearly loved by our relative. This is a real home from home and we know Mum is being well cared for.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 14 January 2013 by Leanna R (Friend of resident)

Oak Manor is a very friendly home. All the staff and manager are lovely and make you feel welcoming.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 14 January 2013 by Carol M (Daughter of resident)

Since placing my mother in Oak Manor we have seen a remarkable improvement in her well being and quality of care. The facility has an excellent management team with a caring workforce of both nursing and carers who are very attentive and aware of individual needs and requirements. We cannot praise enough every member of staff for their desire to ensure all residents are given every opportunity to join in with organised events. The facilities are well maintained with residents encouraged to retain familiar surroundings in their rooms, which kept to a very high standard.

Review of Oak Manor Nursing Home on Monday 7 January 2013 by Kim S (Daughter-in-law of resident)

Clean, tidy, caring staff and friendly.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Review of Oak Manor Nursing Home on Monday 7 January 2013 by Susan S (Daughter of resident)

The staff are very caring. My mum is very fragile, but they are very gentle with her. The staff always have a smile even though they often get verbal abuse. Mum would not be still alive if it wasn't for Oak Manor.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Monday 7 January 2013 by John S (Son of resident)

All residents are well looked after and cared for very well. It is a very clean, tidy and friendly place.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Review of Oak Manor Nursing Home on Monday 7 January 2013 by Eric S (Non resident)

Good all round care.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 26 November 2012 by Sarah W (Granddaughter of resident)

The staff are very caring and friendly. There is a very calm and happy atmosphere. My nan seems very happy since coming here. She enjoys her meals very much. All the residents look very clean and smart. Its a great peace of mind knowing my nan is being so well cared for.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 26 November 2012 by Jake H (Great grandson of resident)

Nanny is very happy since coming here. The staff are very helpful and caring. Its a very cheerful place to be.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 26 November 2012 by Jane P (Daughter of Resident)

The genuine care shown for my mother, the cheerfulness of all staff. All changes in condition are reported to me by phone if I am not visiting. Monitoring of her condition and frequent referrals to the GP which have lead to specialist referral and medication changes.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Review of Oak Manor Nursing Home on Monday 26 November 2012 by Basil Skippon (Husband of resident)

My wife has been a resident for 2 years and has been very ill at times. The care has been wonderful. The staff have all been so supportive and gave us a diamond wedding party in June this year. My wife is a severe dementia sufferer but with excellent treatment has improved in her communication.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 26 November 2012 by Ian W (Granson-in-law of resident)

Full time dementia care in a specialised environment. High staff to resident ratio. Very happy social place. Staff are very attentive to resident needs treating each as a true individual. The interior is very well designed to make a familiar setting with very homely feel. The different areas post office, cafe, station etc make for a more diverse environment.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 19 November 2012 by Albert R (Resident)

Everyone is very friendly. I enjoy the animals and singing along to music and exploring. I feel wanted.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 6 November 2012 by Susan Catchpole (Daughter of Resident)

Right from day one I have found the staff very helpful and very caring. The staff seem to have the residents best interest at heart, right down to the laundry and cleaning staff.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Monday 5 November 2012 by Irene S (Life time friend of resident)

I have a friend living at Oak Manor. The carers are very friendly and kind. Everywhere is very clean and I visit at least once a week sometimes more often. The entertainment is very good, also the food. They have endless patience with the residents and could not care for them any better.

Review of Oak Manor Nursing Home on Wednesday 31 October 2012 by Margaret C (Resident)

I think its a very nice home. Very quiet and peaceful. I enjoy the singing day and love seeing the animals especially the rabbits. It is a very pleasant home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Wednesday 31 October 2012 by Peggy Rutland (Resident)

I like to watch television in the blue room. I enjoy the food cooked for me. I like to see Charlie and the rabbits.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Wednesday 31 October 2012 by Daphne K (Resident)

I love all the staff, they look after me well. I enjoy the home and the entertainment every Thursday where I have a dance.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Wednesday 31 October 2012 by Ursula D (Resident)

I really like my own room. I enjoyed the singing. The food is good too. The staff are lovely. I have only been here a few days.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 30 October 2012 by Joan Goreham (Resident)

I like my room and enjoy watching television. I love reading my books and listening to the singing man on a Thursday.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Tuesday 30 October 2012 by David Scammel (Resident)

I enjoy sitting in the cinema lounge and watching television. I like the food that is cooked for me and the staff are friendly and caring.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 29 October 2012 by Jean C (Wife of late resident)

As an ex residents wife, I come as often as possible to revisit this home. The staff are brilliant and only losing my husband seven months ago, I find then still eager to see you even if its a short or long visit, they cannot do enough for you. The staff looked after my husband for 2 years. They are a happy bunch of carers, laughing with the residents, singing and dancing, keeping them clean. Overall the staff are a caring lot of people, working to bring happiness to dementia people.

Review of Oak Manor Nursing Home on Monday 29 October 2012 by Valerie A (Resident)

I like the entertainment and some of the food. I also like my room. I have made some friends.

Review of Oak Manor Nursing Home on Friday 26 October 2012 by Valerie A (Resident)

I like the entertainment, like my food, like my room and have made some friends.

Review of Oak Manor Nursing Home on Friday 26 October 2012 by Shirley M (Resident)

I like talking to carers and enjoy the food. I like to read books in the library and enjoy sitting in the cinema lounge and watch T.V. I also enjoy a cuddle from certain carers.

Review of Oak Manor Nursing Home on Sunday 21 October 2012 by Linda Rodwell (daughter)

This is Mum's 2nd care home, in which we now know is the best one, as she often refers this as home. She is so happy, which is shown in her attitude. The staff are so welcoming and friendly, I would recommend this home highly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 15 October 2012 by Cyril S (Brother of resident)

Local and a good home for my sister.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Monday 15 October 2012 by Claude S (Brother of resident)

Good caring staff.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Monday 8 October 2012 by Lawson Lowndes (Son of resident)

The staff and facilities at Oak Manor are exceptional. I would highly recommend it. They make you feel confident from the start and comfortable about leaving you loved ones behind to be cared for by others. I must say over the years my mother has been there the staff and management have virtually become extended family. Always a nice cuppa to greet you on every visit. Keep the good work up Oak Manor, on what must be such stressful work, but you never show it.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 8 October 2012 by Gillian J (Daughter of Resident)

I hope you are never in a position to have to choose a care home for a loved one. But faced with the problem, we choose Oak Manor and are very pleased with the results. Oak Manor has a very warm welcome to all. Residents are cared for very well. The staff are dedicated, helpful, loving and kind, nothing is too much trouble. The rooms are bright and cheerful. I hope if you choose a care home you will find a good one like Oak Manor.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Friday 5 October 2012 by Stephen J (Son of resident)

Staff are very friendly and always offer refreshments. My mother is kept clean and her needs care seen to e.g turned every two hours, regular meals. If we need to ask anything, staff will be only to pleased to help. I have no complaints this moment in time.

Review of Oak Manor Nursing Home on Wednesday 3 October 2012 by Kenneth P (Husband of resident)

I visit my wife twice a week, spending on average two hours per visit. The home is well run and all the staff are very helpful and obliging. Very clean and friendly. The kitchen is well run, food nicely presented and meals ready on time.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Sue R

Caring and polite manager. I have met many of the staff who are caring and conscientious. Lovely gardens with good views from the rooms. Clean, well maintained building.

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Barbara R (Resident)

I am very happy with Oak Manor it is a nice home to live in. It has lots of activities like singing, hair dresser, bingo. The home is always nice and clean and has a nice smell. I always have some people to talk to. I love my bedroom and the care I am having at Oak Manor, as well as the garden which I help take care of.

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Paul N (Grandson of resident)

The staff go above and beyond agreed service levels. The care home is thinking of ways to stimulate the residents. The paper work is on view and gives us peace of mind. Sometimes my grandmother has to stay in bed. The staff always make sure she has some music on. Oak Manor is professional, caring and touching in the way it goes above and beyond its obligations.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Lyn G (Resident)

I enjoy living here. The staff are very friendly. The food is very good. The carers are good. I have the freedom to do things I want.

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Sue A (Daughter of Resident)

Putting a loved one in a home is a very big decision, but I can assure anyone that Oak Manor is a very good home. The staff are excellent, extremely caring, not only to residents but their families also. All residents are well looked after with personal care, entertainment etc.

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Brian L (Resident)

I enjoy the music on a Thursday and going out with Billy for fish and chips. I also like cuddles with Charlie the dog and watching television and love ice cream at all meals.

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Josephine D (Wife of Resident)

My husband has been in Oak Manor since June 2010. He has got dementia and has lost his ability to speak. But when I have been, I have seen how clean he and the home is kept. He has got a lovely room with toilet and washing facilities. The staff are always very helpful and kind. I have seen one helper painting an old ladies finger nails for her and she was so proud and happy with them. I can't get there as often as I would like, but my son takes me when he is home. The meals look very good and if the patient can't manage, there is always someone to happily help.

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Sandra C (Daughter of Resident)

Very friendly staff. Cleanliness of residents. Always cleaning lounges.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Monday 1 October 2012 by Linda N (Daughter of Resident)

Happy clean home. Mother feels the staff are her dear family. Entertainment is excellent. Billy is obviously attached to all residents and so caring. Brilliant at arranging the Thursday singing afternoons, taking residents out etc. Just now rooms are being redecorated in styles from years back, such lovely reminders for residents. Staff are all so helpful and friendly, often long term employees. Our family are so grateful mother is here. A place much recommended by us and so many others.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Review of Oak Manor Nursing Home on Monday 20 August 2012 by Linda Norton (Daughter of Resident)

Excellent altogether. The wonderful entertainment Manager has made huge difference, with weekly musical entertainment; personally taking residents shopping, on outings, etc. The caring, happy Staff (Mother feels they're family) are usually there for a long time; they also do lot of fundraising events, fetes in the home's grounds; etc. The home is fresh and airy throughout. I'm always kept informed of any change in Mother's health, from the slightest bruise or graze. I am unable to visit Mother as much as I would like, and it's wonderful to know I can trust her to the care of such a lovely team. I would like to think that I would be blessed with such a home should I need it.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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