Oak Manor Nursing Home, Dereham, Norfolk
Oak Manor Nursing Home, Dereham, Norfolk
Oak Manor Nursing Home, Dereham, Norfolk

Oak Manor Nursing Home provides specialist residential and nursing care for up to 61 elderly people living with a form of dementia. Located in the peaceful village of Scarning, near Dereham in Norfolk, Oak Manor offers the very highest standard of specialist care for each of its residents.

The home, which comprises both a sensitively converted original building and a purpose-built extension, has a range of dedicated facilities and activities for people living with dementia. These include a beautiful, courtyard garden and specialist sensory activities, where highly trained staff work with residents on activities designed to stimulate positive memories and feelings.

Oak Manor has been designed to meet the University of Stirling’s universally respected dementia care standards. The Stirling approach ensures that residents are able to move freely around the home, with bedrooms and communal areas appropriately laid out and clearly signposted to minimise confusion.

Oak Manor is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease, vascular dementia and Korsacoff’s syndrome. However, staff never lose sight of the fact that, first and foremost, Oak Manor is home to our residents. The home has a light, airy and welcoming ambience and residents benefit from a broad and thoroughly enjoyable range of activities.

Group: Caring Homes Group

Person in charge: Anne Benstead (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 61 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 53

Shared Rooms: 4

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oak Manor Nursing Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 11 May 2015

Please Contact Us for further information on our current Bed Vacancies

Current Recommendations

Recommendation Score: 9.8 (9.839)

The user 'Recommendation Score' (9.8 for Oak Manor Nursing Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Oak Manor Nursing Home

My husband has been in Oak Manor for 2 years he can be very difficult in his attitude and manor. He is looked after extremely well and I safe and well cared for at all times. The staff are excellent and very helpful at all times. The home is a home from home with first class carers to look after a wide variety of dementia patients with difficult and challenging behaviour. I would always recommend it for its staff and the care they give to their patients and the families.

How likely would you be to recommend Oak Manor Nursing Home? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Oak Manor Nursing Home

Oak Manor is a very clean, well kept home. Staff are very helpful and caring. They keep me up to date with everything that happens to my husband and show me his records, very lovely carers, nurses and doctors. Manageress is one lovely lady and on the ball.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

He is very well cared for. He could not be in a better home. The carers, nurses, doctors are wonderful people, very friendly and tell you anything you want to know.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

The home is very friendly and welcoming. The staff are all very caring. Twice I have noticed that my husband's fingernails needed a little attention and when I took nail things the next day they had already been done. All the staff talk to the residents, by name, even the cleaners. I couldn't have anywhere better for my husband.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

Mum came to Oak Manor in October last year, they made my mum feel really welcome and at home straight away. They have a wonderful team here they are all so friendly, kind and supportive to. There care for mum is excellent and nothing is to much trouble. he choice of food offers a good variety and is well prepared and presented. A wonderful maintenance man is also readily available to assist us with any DIY requests for mums room. They also have a fantastic music afternoon where mum is encouraged to sing along.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

I find that the home has a good quality of care with all staff knowing their residents by first name. Showing respect and consideration to the residents needs. The home is run to a high standard where no situation/problem is not dealt with in the proper manner and straight away.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

The staff are always welcoming and friendly. They take good care of my mum.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oak Manor Nursing Home

On first entering Oak Manor, one is impressed by the organization at reception level and the ongoing schedules which are provided for residents who are encouraged to participate in as many activities as each individual is able to achieve. Also, the activities are graded up or down to each individual residents abilities and/or interest. It is comforting to watch residents petting and stroking animals on those days when they are provided; and a change comes over them as they relate to an individual rabbit, guinea pig or whatever. The administration and staff are evidently constantly aware of the needs of each individual resident during the day and night and give attention whenever it is needed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

My Mum is a resident of Oak Manor and I believe she is getting the best care possible - unfortunately she is unable to communicate her needs - but they seem to be looked after any way - Thank you all for caring so much.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oak Manor Nursing Home

Friendly staff who care about their residents and are always helpful with any concerns relatives might have.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Oak Manor Nursing Home

The home has a variety of rooms for different experiences. Residents are allowed freedom to wander within the home and personal rooms are locked to keep other residents from going in during the day. There is a garden and a resident dog, cat and small animals. The staff are interested in the residents and spend time with them rather than ignoring them like some places.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oak Manor Nursing Home

Superb home, both comfortable and fun for residents.

Facilities: Excellent

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Oak Manor Nursing Home

I do like to live in here, the food is very nice, especially on Fridays which is fish and chips. Everybody is very friendly and I do like my bedroom.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

I could see how happy nan was and the staff were so kind and caring. The animals were also a nice touch.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

The care home has a very warm and welcoming atmosphere, very caring staff, themed areas to jog the memories of residents. The residents' rooms are very clean and well kept and have a 'normal house' front door appearance to make the residents feel at home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

All the staff are brilliant. Loads of care and activities for residents. Family always made more than welcome. Staff all very friendly and always have a smile on their faces.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

I believe Oak Manor to be an excellent home and I can wholeheartedly recommend it to any prospective residents. Friendly and supportive at all times.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

My husband seems very happy and well cared for since being in Oak Manor. The staff are very kind and helpful. I would recommend this home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

This is a very caring home, and the staff are very friendly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

First time we have visited, very pleased and comforted to see how mum is being looked after. We live three hours away, so it is good to know she is as happy as can be.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

Very good centre, the staff are excellent. They make the residents very happy.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

I WOULD LIKE TO RECOMMEND OAK MANOR AS A VERY GOOD CARE HOME. THE STAFF CARE FOR THE RESIDENTS VERY MUCH AND SEE TO ALL THEIR NEEDS. I ENJOY VISITING THE HOME EVEN THOUGH MY RELATIVE HAS SINCE PASSED AWAY.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

Our Family so happy Mother is here, lovely, smiling, helpful staff. Residents and visitors all feel part of the family. Entertainment Thursday wonderful; many residents are given simple instruments to play (tambourines, etc), and singing often awakens memories. The memory lane rooms and decorations also help recall - as do the gentle pets xx

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

When my step-daughter and I come to visit we were met, and shown around in an honest and open manner. We could see that the home has planned (and continues to plan) facilities to meet the needs of residents in a caring and knowledgeable way. The staff are friendly and will do all they can to ensure the residents feel the surroundings are homely and that they matter. Everyone has been very considerate to the whole family and welcome us all when we visit.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

Very daring staff. Nice place. Patients cared for well. Always clean and shaved patient (husband).

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oak Manor Nursing Home

Very clean, happy environment for residents. Well cared for and looked after. Very patient carers and staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Oak Manor Nursing Home

My mum has been a resident for about a month and nothing is too much trouble. The staff have coaxed her out of her room to socialise which I never thought possible and the joy on her face is delightful. Thursday afternoon music is must. A good old singalong with instruments to play, very uplifting. Very easy going and relaxed atmosphere, visitors welcome any time.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

This home is recommended for very caring staff and friendly atmosphere. People kept clean, with good food and drink and general all round care and attention.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Oak Manor Nursing Home

I would recommend Oak Manor because of the excellent care they provide, every single member of staff is very caring, friendly, helpful and they always have time to speak to visitors as well as the residents. The home is clean and bright.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

Pleased he is at last somewhere safe and so well looked after. I could not do it as well at home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

Recommended by Norfolk Area Health Authority and pleased to see Arthur being looked after so well.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oak Manor Nursing Home

I really enjoy going shopping on Mondays. I enjoy live music days on Thursday Where I get to have a dance with my husband. I have many friends and enjoy the food and animals.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

I enjoy music day on Thursdays, like the bunny rabbits and being in the garden.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Oak Manor Nursing Home

I love to dance so enjoy live music days the most. I like to walk around the grounds.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

'A' ok, happy at Oak Manor, the food is good very impressed. I like sitting in the garden and doing gardening.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

Nice home, very happy here. I like going for a stroll around the grounds and seeing the horses. Enjoy having my hair done.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

My wife Betty has been a resident at Oak Manor now for 7 years. Generally the care has been very good. On one or two occasions I have had to complain about a drop in standards, usually these have been resolved quickly. The staff are always helpful and polite.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Oak Manor Nursing Home

My mother has been a resident at Oak Manor for the past nine months. The staff are most caring and helpful their standard of work is very high being dealing with difficult residents at times. If visiting my mother they will always be prepared to wait and do other things before giving her meals, etc, so I am able to spend time with her, which is very much appreciated.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak Manor Nursing Home

My family and I would not like my wife to be anywhere else.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Oak Manor Nursing Home

Plenty of activities for residents, although my husband prefers to 'do his own thing'. He has opportunities to go into town under supervision but again has not done so. He has only been resident for 2 months so things may change. He has settled in and there is no pressure put on him to take part in activities, which he does not want to do.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

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Awards / Recognitions

January 2012

November 2011

National Dementia Care Awards

Recipient: Oak Manor Nursing Home

Date: Wednesday 02 Nov 2011

more details

Job Vacancies

Staff Nurse

£To be discussed (Care Home / Nursing Home • Full Time)
Dereham, Norfolk

Staff Profiles

Anne

Anne Benstead

Job Title: Home Manager

Joined: 2008

Description:

Anne is the manager and face of Caring Homes at Oak Manor Care Home with Nursing (Dementia) in Scarning, Dereham, Norfolk.

Prior to taking up the role with Caring Homes, Anne worked in the independent care home sector for many years, gaining considerable experience and expertise to fully equip her to undertake the management role at Oak Manor.

Care plans are Anne’s passion and in her capacity as support manager, in a previous role, she helped homes to audit, improve and review care plans. She especially enjoys training nurses on how to write appropriate care plans for their residents, ensuring a highly personalised approach.

Anne is a very friendly and approachable person and adopts an open door policy, whether it is for residents, relatives, multi-disciplinary teams or staff. She enjoys the satisfaction from improving standards of the home and building links in the local community.

In her previous role, Anne became aware of the excellent reputation and ethos of the Caring Homes Group and sites one of her biggest achievements as now being a member of the team!

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