Oakwood House Care Home

Old Watton Road, Colney, Norwich NR4 7TP

Oakwood House Care Home, Norwich, Norfolk
Oakwood House Care Home, Norwich, Norfolk
Oakwood House Care Home, Norwich, Norfolk

At Oakwood residents can expect to receive a high level of professional care, with a strong focus on proper training and personalised provision. Nursing care is provided as well as other forms of care such as palliative and Parkinson's care for short or long term needs.

Situated in the small village of Colney, not far from the centre of Norwich, Oakwood provides a relaxed and friendly environment within safe and comfortable surroundings. All bedrooms have ensuite facilities and benefit from a 24 hour call system as well as a TV and telephone point.

The chef’s passion for food is reflected in the seasonal menu and always takes residents’ dietary needs into consideration. Freshly made cakes are popular to all residents.

With friends and relatives welcome to join in, many activities are enjoyed by residents with different levels of ability. Exercise classes, bingo and trips to Norfolk are particularly popular.

Group: Bupa Care Homes

Person in charge: Agnieszka McDonald (Interim General Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 49 residents

Registered Care Categories*: Old Age • Physical Disability

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oakwood House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.4 Oakwood House Care Home has a Review Score of 9.4 (9.438)

The Review Score of 9.4 (maximum of 10) for Oakwood House Care Home is based on 24 Review/Recommendations in the last 2 years. This Review Score of 9.438 is made up of a Quality Score of 4.458 Points (maximum of 5) relating to the rating and a Quantity Score of 4.98 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.438 for Oakwood House Care Home is based on 24 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.458 for Oakwood House Care Home is calculated as follows: ( (142 Excellents x 5) + (111 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 271 Ratings = 4.458

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.98 for Oakwood House Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 49 Registered Beds) x 2 = 0.980

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Oakwood House Care Home?

  • Extremely LIKELY
    9
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakwood House Care Home

  • Resident / Service User
    14
  • Husband of Resident/Service User
    5
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

13 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 13 reviews. Ratings from the 11 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Respite care provided following corneal transplant surgery which had to be repeated. Staff went out of their way to provide taxis and carers to accompany me to several follow-up appointments. Reception staff particularly helpful, kind, considerate, a truly comforting experience. Eyes still a problem.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Sevice Administrator at Oakwood House Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife was in Oakwood House for one week for respite care. She was very well looked after, and has said so both to me and to the staff. Nothing was too much trouble. She also felt that there was no pressure on her at any time.
From my point of view I was able to spend a much needed week away and was able to relax in the knowledge that my wife would be well looked after, which she was. I was in daily contact by telephone and there was a noticeable improvement in my wife's condition as the week progressed. Visitors also commented that my wife was improving as time progressed - and I just hope I can maintain that improvement now that we are home again.
I feel I must make comment on one particular issue: to me, the "front" of any organisation is the first contact, usually by telephone. Both receptionists were excellent in their attitude, instilling confidence right from the start; the confidence they gave me was well justified.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Oakwood House Care Home responded to this review on 26 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I feel I have improved greatly since I've been here and I can't think of anything that needs improving in the home. It'll be emotional when I leave.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Oakwood House Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I was here for a 10 day convalesce after a stay in hospital with severe concussion to the brain. The calm and beauty of the environment were very healing, the staff are very friendly and there was a cheerful atmosphere.
The food was no doubt tailored for the majority of residents (elderly English). I found it rather unappetising and had some difficulty getting my specific dietary needs understood and met.
The level of service rather went to pieces at the weekend, meal, were late or even one day I was simply forgotten. There seems to be a lack of central direction at weekends. But on the whole the experience was a very polite one for a convalescent period.

How likely would you be to recommend Oakwood House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Management: Good

Rooms: Excellent

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Oakwood House Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your experience of our home and appreciate your comments and will share with the homes manager to help them continually improve their service. The Bupa Customer Care Team.

I've had a really good experience here and feel I've built up my strength and confidence. Everyone's been really friendly and helpful throughout my stay. I'd be happy to recommend Oakwood House.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Oakwood House Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

The staff are very hard working and the food was really good, maybe too good as I want to loose weight, it's almost too comfortable having everything done for you.

How likely would you be to recommend Oakwood House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Oakwood House Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

I enjoyed my stay very much after being in hospital, everyone's been really friendly and helpful.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Unfortunately experience was spoilt by other patients calling out in the night.

How likely would you be to recommend Oakwood House Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Rooms: Good

Value for Money: Good

My husband has been in this home for many years and he settled in this home very well. I am very pleased with how he is looked after by all the staff, they are extremely patient with my husband. I know he can be angry and not want to have things done for him at times and also for their concern for myself too . I have no concern for the care and activities that go on, although my husband is not able to partake in any of these activities. I am so thankful for everything that is being done for my husband.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was provided with excellent care and support following ankle surgery. I always found the staff to be happy and cheerful which made for an excellent atmosphere in the home. During my stay I had the opportunity to observe the staff caring for the residents who were less able than myself. this was done in a compassionate and caring manner.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The whole place has a lovely atmosphere, very homely and caring, and as a relative, I was welcomed and made to feel at home. The care and respect given to my father-in-law is second to none. And the carers have been excellent, going above and beyond what would be expected of them. I can tell they really do care. I have been kept well informed of treatments and concerns and have been very well fed when I have been here all day. I can't thank everyone concerned enough.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After a difficult short period in hospital after a comparatively minor operation I was left feeling weak and unhappy about returning home without a period of convalescent care. Although it took up an amount of my meagre savings I opted for a room with the largest area of window, which with a fortuitous "Indian Summer" was psychologically helpful. A three week stay has left me prepared to return home.

How likely would you be to recommend Oakwood House Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been at Oakwood House for 9 days now. I cannot think of a better place for him to be, he has security, peace of mind, brilliant staff around him. The whole place is welcoming and nothing is ever too much trouble. It is total reassurance for me too as I can come home and not worry as he really is in very good hands. The staff really are amazing. My dad is enjoying the food and all the cups of teas too. Our only one criticism would be there needs to be more than one gardener as it is a big area for one person. But on the whole Oakwood House gets 100% from us.

How likely would you be to recommend Oakwood House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoyed my stay at Oakwood House it was just what I needed after coming from hospital. The staff have been friendly and welcoming.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

After a bad fall in my flat I asked my GP about private respite care. He recommended another place and so my family made arranged for me to come to Oakwood House Nursing Home as affiliated residents in adjoining grounds, more suitable for my needs. I have had first class care. Every member of staff is wonderfully helpful, kind and understanding. I could not ask for more. All meals are very enjoyable. Assistance in the showers in hair washing are such a boost to my well being I will not hesitate to return if the occasion arises and I need to rest. I am very homesick now and feel ready to leave. A very big thank you to everyone, I must remember to bring my own special tea bags next time.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sometimes missed out on cups of tea, some people didn't close the door and left open at night. Overall stay was good. Food was ok but not to my liking.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Oakwood House Nursing Home (Norwich), Bupa Care Homes at Oakwood House Care Home responded to this review on 07 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can give you a call to discuss this feedback.”

I was very well looked after during my week's respite after a hip operation. The staff at all levels were very helpful and friendly and worked well together. I was trying hard to be independent but the girls made it very clear each time that I must call if I needed help. Food was nicely served and individual preferences could be catered for.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff were all exceptionally kind, thoughtful and caring. It made a huge difference to my wife's recovery. We were both immensity grateful and your staff really are a credit to your organisation. We could not have coped without your help.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife seems much more happy with her regular respite at Oakwood House than she was previously. This is helped by her having a daily visit by one another of her regular carers.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I felt safe and secure here from the moment I arrived.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was in Oakwood House for over 9 years. The standard of care was excellent with the same lead nurse for the whole time. Staff were very caring, supportive and helpful. The recent refurbishment brought the décor and furnishings up to scratch. We have no hesitation in recommending Oakwood.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

We have tried several care homes for respite care for my wife. She hates being away from home but has been happier here than in any of the others we have tried. (Apart from one which was closed by the CQC because its rooms were not en suite. Pity, the staff were marvellous!)

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

I visit Oakwood House at least twice a week. I have found the staff to be pleasant and caring.
The manager obviously sets a good example. My friend has never once complained about the care she receives and always praises and thanks the staff.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would have no hesitation in recommending Oakwood House. My wife who suffers from advanced Parkinson is well cared for.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oakwood House Care Home