Oakwood House Nursing Home, Norwich, Norfolk
Oakwood House Nursing Home, Norwich, Norfolk
Oakwood House Nursing Home, Norwich, Norfolk

At Oakwood residents can expect to receive a high level of professional care, with a strong focus on proper training and personalised provision. Nursing care is provided as well as other forms of care such as palliative, convalescence, and respite.

The atmosphere within the setting is relaxed and friendly and lounges provide an ideal environment for residents to chat, or share some quiet time together. Large gardens surround the home which has a conservatory and separate activities room for all residents to benefit from.

The chef’s passion for food is reflected in the seasonal menu and always takes residents’ dietary needs into consideration. Freshly made cakes are popular to all residents.

With friends and relatives welcome to join in, many activities are enjoyed by residents with different levels of ability. Exercise classes, bingo and trips to Norfolk are particularly popular.

Group: Bupa Care Homes

Person in charge: Sarah Battersby (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 49 residents

Registered Care Categories*: Old Age • Physical Disability

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oakwood House Nursing Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Current Reviews

Review Score: 9.6 (9.613)

The user 'Review Score' (9.6 for Oakwood House Nursing Home) is based on 38 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Oakwood House Nursing Home

Staff were all exceptionally kind, thoughtful and caring. It made a huge difference to my wife's recovery. We were both immensity grateful and your staff really are a credit to your organisation. We could not have coped without your help.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

My wife seems much more happy with her regular respite at Oakwood House than she was previously. This is helped by her having a daily visit by one another of her regular carers.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

I felt safe and secure here from the moment I arrived.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

Mother was in Oakwood House for over 9 years. The standard of care was excellent with the same lead nurse for the whole time. Staff were very caring, supportive and helpful. The recent refurbishment brought the décor and furnishings up to scratch. We have no hesitation in recommending Oakwood.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Oakwood House Nursing Home

We have tried several care homes for respite care for my wife. She hates being away from home but has been happier here than in any of the others we have tried. (Apart from one which was closed by the CQC because its rooms were not en suite. Pity, the staff were marvellous!)

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

I visit Oakwood House at least twice a week. I have found the staff to be pleasant and caring. The manager obviously sets a good example. My friend has never once complained about the care she receives and always praises and thanks the staff.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

I would have no hesitation in recommending Oakwood House. My wife who suffers from advanced Parkinson is well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

My mother had caught a chest infection after an operation and was unable to look after herself. I choose Oakwood House for a period of respite after a visit as it had permanent staff (no agency) and appeared calm and well run. After 5 weeks there, my mother has regained her appetite, is more mobile and has rediscovered her zest for life at the age of 93. The nursing care was excellent. I would not hesitate to recommend Oakwood House.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

Since the 2013 refurbishment the home appears bright and modern. Individual rooms are attractively decorated and furnished. Generally the atmosphere appears calm and dignified which is maintained even during very busy times. Care staff, in the main, are kind, attentive and are clearly skilled in dealing with some challenging situations. The trained Nurses apply their professional and technical expertise to ensure a safe environment for vulnerable residents. Programmes of activities are well planned and appropriate. Oakwood House appears to be well managed with a strong sense of direction without being overbearing.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

Oakwood House is situated in a lovely setting with attractive gardens all round. The bedrooms and communal rooms are excellently appointed. The care staff are dedicated, hard-working, friendly and kind to residents and relatives. All other staff are equally as good. I thoroughly recommend Oakwood House Nursing Home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

Ideal for a week of care after having a new hip operation.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Oakwood House Nursing Home

My father was a resident of Oakwood for approx 3 months. His care was exemplary and all the staff were always very caring, professional and nothing was too much trouble. Although my father was grieving for his beloved wife, he was contented and happy. I could not have wished for anything more.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

I found Oakwood Nursing Home a very good place for my convalescence. All the staff were welcoming and the home itself is kept to a high standard. The nursing care I received was very good. I recommend Oakwood House to anyone in need of care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

I came to the home from hospital and hope to build up enough strength to go home. Everyone seems amazed at my progress. It would be helpful if there was more staff.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

My sister-in-law was admitted to Oakwood House for palliative care in May 2013. She was treated with kindness, compassion and respect throughout. Her medical needs were always at the forefront of her care. We could not have wished for better care for her in her final months.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oakwood House Nursing Home

No complaints - could not have done more or be more helpful. And a thank you to Stephanie - sent me a photo taken 14.12.13 and he died 31.12.13.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

Mum was only here for one week, but the care was excellent. she had a lovely room, very comfortable with all facilitates , and in very pleasant surroundings we couldn't have asked for more. Sadly Mum was too ill to take pare in activities and had lost her appetite so couldn't eat, but the staff were very encouraging, and tried to tempt her appetite.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Oakwood House Nursing Home

I was helped thorough a serious illness with kindness, understanding and expertise. My individual needs were addressed, my friends made welcome and I felt completely at home a care home which really cares.

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

Oakwood is a well run nursing home, the staff are hard working and dedicated. They look after my aunt so well, she is so happy there. Keep up the good work.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

My father has been a resident of Oakwood house since May of 2013. I have visited him every week and on each occasion the staff have been extremely caring, kind and carrying a big sense of humour, which under the circumstances can't be easy! The level of nursing care is excellent and although my father has ongoing health problems his legs have improved under Histina's care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Oakwood House Nursing Home

The home is a warm,welcoming,bright cheerful and friendly. The staff display patience and a caring attitude.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

One if not the best care home I have ever been in.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

My mum is very well looked after as she needs a lot of care. When she first came to the home she would not eat or drink, but after a few days the staff had got her to drink, and also to take food. The staff are very friendly and also are very helpful indeed. They also tell us what is happening with her at all times.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

I have nothing but praise for the staff of Oakwood House who looked after my aunt. They have for exceeded my expectations. My aunt was treated with warmth humour, the upmost care and dignity. They were always welcoming. At the end of my aunts life which was distressing they made her as comfortable as possible and gave me the care and support I needed. I would also like to mention the manager Stephanie Richardson who was efficient, caring and very professional - A credit to Bupa.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

My treatment, care, and support at Oakwood House have all been very satisfactory, and I would recommend this home to anyone.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

Friendly caring home, why else would I come here so often? Very happy with the staff and the level of care provided.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

I would highly recommend this home - the manager is very good and the staff are wonderful.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

A friendly home with caring staff, I am happy to be here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Oakwood House Nursing Home

A friendly atmosphere with care and consideration given by staff. Small rooms are fine for respite care patients, but I would recommend a larger room for long term residents. The meals are excellent and appropriately sized (and adapted when patient is feeling off colour). On the whole a good, relaxing rest.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

If you are coming out of hospital its a good place to come to and rest.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Oakwood House Nursing Home

Would recommend this care home. I had a wonderful day, the staff are very caring.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Oakwood House Nursing Home

Happy, Friendly staff.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

Nice clean rooms and friendly atmosphere.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Oakwood House Nursing Home

Personal individual needs are considered and met. Having your own belongings in the room makes it feel homely. The chief is very good. The food is very good.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Oakwood House Nursing Home

Pleasant and quiet rooms with friendly staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakwood House Nursing Home

The home has a very friendly atmosphere, lovely staff, and ti is in a good location.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oakwood House Nursing Home

I would recommend Oakwood House, it is very friendly. The staff are very professional and welcoming. Good food.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oakwood House Nursing Home

I am so pleased that care homes like Oakwood are about, so people can be looked after without any worries.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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