Sutherlands, Wymondham, Norfolk
Sutherlands, Wymondham, Norfolk
Sutherlands, Wymondham, Norfolk

Sutherlands is a modern, purpose built care home that offers a range of care services for its residents who have physical disabilities or those living with dementia. Within the home residents live in four suites with a small number of well-furnished and attractively designed bedrooms. This layout provides a homely feel for residents who can enjoy the use of communal and dining areas with a small number of other residents.

Highly trained care workers help residents to live with independence and confidence, treating all residents in their care with privacy, dignity and respect.

The home has a range of high quality equipment and thoughtful design that includes wider doorways and a well maintained outside area that can be accessed throughout the year.

Group: East Anglia Care Homes Ltd

Person in charge: David Ashton (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 52 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Stroke

Admission Information: Ages 65+.

Single Rooms: 50

Shared Rooms: 1

Rooms with ensuite WC: 51

Weekly Charges Guide: Nursing Care Single £650 – £830

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Sutherlands: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 18 May 2016

3. Rooms on the ground floor (2 Residential and 1 Nursing). 1 Room on the 1st floor - EMI Unit.All rooms are en-suite, offering Nursing and Personal Care.

Current Reviews

Review Score: 8.1 (8.069)

The Review Score of 8.1 (maximum of 10) for Sutherlands is based on 2 Review/Recommendations in the last 2 years. This Review Score of 8.069 is made up of a Quality Score of 4.792 Points (maximum of 5) relating to the rating and a Quantity Score of 3.277 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.069 for Sutherlands is based on 2 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.792 for Sutherlands is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.277 for Sutherlands is calculated as follows:

      1. 2 Positive Reviews = 3

      2. 0.1 x 2 Positive Reviews = 0.200

      3. (2 Positive Reviews ÷ 52 Registered Beds) x 2 = 0.077

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


During this stressful period of seeing a parent through difficult hospital admissions, leading to long term care placement, Sutherlands comes up trumps! The pleasant happiness of staff, standard of care and presentation of surroundings all help to stem the anxiety and guilt of care home placement. Well done.

How likely would you be to recommend Sutherlands? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Following a spell in the local NHS hospital, my mother was diagnosed as needing nursing care.The manager at Sutherlands was very helpful in assessing and admitting my mother. The staff are understanding of the needs and frustrations of being in need of care. They remain cheerful and kind at all times. I would gladly recommend Sutherlands.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Sutherlands

Job Vacancies

Care Assistant (Nights)

£6.70 + Night Enhancement (Care Home / Nursing Home • Full Time or Part Time)
Wymondham, Norfolk

Activities Co-ordinator

£7.20 per hour (Care Home / Nursing Home • Part Time)
Wymondham, Norfolk

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Sutherlands