Anglesea Heights Care Home

Anglesea Road, Ipswich IP1 3NG

Anglesea Heights Care Home, Ipswich, Suffolk
Anglesea Heights Care Home, Ipswich, Suffolk
Anglesea Heights Care Home, Ipswich, Suffolk

Consisting of four separate purpose-built houses, Anglesea Heights offers a range of short and long-term care packages for nursing, dementia nursing, convalescent, respite and palliative care.

A converted Victorian building, residents enjoy a stylish interior and landscaped gardens. Bedrooms have thermostatic radiators and smoke detectors as well as 24 hour call systems installed.

Varied menus that are tailored to residents’ tastes and health needs include a choice of hot dishes, desserts and cooked breakfasts. Residents can enjoy sharing lighter options and snacks throughout the day with visitors as well as afternoon tea.

Reminiscence and music therapy groups are part of a varied activities programme, assisted by visiting music therapists. Themed events involving the local community and schools are also a part of the organised activities.

Group: Bupa Care Homes

Person in charge: Tina Askew (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 120 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): French, Dutch, Polish, Tagalog

Single Rooms: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Anglesea Heights Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.7 (8.688)

The Review Score of 8.7 (maximum of 10) for Anglesea Heights Care Home is based on 19 Review/Recommendations in the last 2 years. This Review Score of 8.688 is made up of a Quality Score of 4.371 Points (maximum of 5) relating to the rating and a Quantity Score of 4.317 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.688 for Anglesea Heights Care Home is based on 19 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.371 for Anglesea Heights Care Home is calculated as follows: ( (98 Excellents x 5) + (107 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 221 Ratings = 4.371

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.317 for Anglesea Heights Care Home is calculated as follows:

      1. 19 Positive Reviews = 3

      2. 0.1 x 19 Positive Reviews = 1.900 (maximum score = 1)

      3. (19 Positive Reviews ÷ 120 Registered Beds) x 2 = 0.317

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My dad and I are very happy with the care that my mum receives at Christchurch House. She is very well looked after. Dad visits mum every day and last year he had a heart attack whilst visiting her and the staff saved his life! So all in all we are very happy with the care.

How likely would you be to recommend Anglesea Heights Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Anglesea Heights Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My dear mum was in Christchurch for just over seven years, she received excellent care and attention. The staff were brilliant they were also very supportive of myself.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A great home with caring staff who meet the residents needs with a smile. Highly recommended.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister is so very well cared for by all the staff. She is very contented and kept safe and as well as she can be. As a family, we are given the peace of mind that she receives the best possible love and care. Nothing is too much trouble for them.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

The staff are very good and caring.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad receives good all round care and is very happy.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Very happy with service provided. Absolutely no problems.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Would definitely recommend to others. The staff are particularly helpful and friendly. Impressed with the care my husband received.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Would definitely recommend Bourne House, have been visiting my relative for the past 4+ years and have always been happy with the care given and support.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Recommend Bourne House, very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good.

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The staff are very good and very helpful.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very grateful with all the loving care the staff have given my mum. I cannot thank you enough for all that you do.

Overall Standard: Satisfactory

Care / Support: Satisfactory

Treated with Dignity: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Rooms: Good

The care of my mother is excellent. She is always clean and tidy. Staff are dedicated, showing care and understanding of each resident. They are always welcoming and happy. I am particularly impressed by the way staff keep by the way staff keep me and the family informed of mum's condition when there is any change of her behaviour and her medication.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly professional staff with a high standard of care. Good sense of humour with clients and visitors.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We would recommend to anyone the care and facilities at Anglesea Heights. Being of a high standard and quality of care.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I attend this nursing home twice a day seven days a week and I am more than satisfied with the way Jean is looked after. I would quite happily recommend this nursing home to anybody seeking a care home.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The specialist dementia unit my uncle is in provides excellent care by professional and attentive carers and nurses. He is treated with dignity at all times. The staff are friendly and respectful to relatives too.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

1. Nothing is too much trouble for the staff. Residents are well cared for in comfortable surroundings.
2. The dementia unit is safe and secure for residents.
3. Relatives are welcomed at all times.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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