Catchpole Court Care Home

Walnut Tree Lane, Sudbury CO10 1BD

Catchpole Court Care Home, Sudbury, Suffolk
Catchpole Court Care Home, Sudbury, Suffolk
Catchpole Court Care Home, Sudbury, Suffolk

Catchpole Court Care Home has a proud reputation for the care it provides to older people, either elderly frail or elderly mentally infirm. The Home is divided into three separate units, Lowry, Gainsborough and Constable. Each unit provides specialist care within modern, comfortable accommodation. Skilled specialist nurses with appropriate qualifications are employed within the Elderly Mentally Infirm unit to meet the needs of this client group. There is a varied activities programme with time allocated each day for shopping trips, and short outings, very often to the "Croft" and watermill meadows, local beauty spots which are just a five minute walk away.

Group: Four Seasons Health Care

Person in charge: Marie Smale (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 58 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 58

Rooms with ensuite WC: 7

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Catchpole Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9 (8.959)

The Review Score of 9 (maximum of 10) for Catchpole Court Care Home is based on 18 Review/Recommendations in the last 2 years. This Review Score of 8.959 is made up of a Quality Score of 4.338 Points (maximum of 5) relating to the rating and a Quantity Score of 4.621 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.959 for Catchpole Court Care Home is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.338 for Catchpole Court Care Home is calculated as follows: ( (105 Excellents x 5) + (63 Goods x 4) + (36 Satisfactorys x 3) ) ÷ 204 Ratings = 4.338

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.621 for Catchpole Court Care Home is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 58 Registered Beds) x 2 = 0.621

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Since arriving a couple of weeks ago all staff members have been so welcoming. Providing excellent care and attention to my mothers needs. Everyone is very friendly and helpful - nothing seems too much trouble! They offer a range of activities for residents and allow my mother to participate as much as she likes. Staff are always smiling :)!

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 01 Oct 2015:

Thank you very much for your kind words. We try very hard here to make the Residents feel that this is their home and will do our very best to 'go the extra mile'. It is of utmost importance that living here is a positive experience for the Residents and that the families feel secure in the knowledge that their loved ones are well cared for.

It is a very clean and tidy home, well maintained, all the staff are very good to the residents. The carers are very good and hard working, nothing is too much trouble, rooms are clean and tidy. I would recommend it to a lot of people, the management and the nursing staff are brilliant also. The caretakers are very good with maintaining everything, they do the painting, gardening and all the other things to make the home look better. They should have a pay rise!

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 25 Aug 2015:

Thank you for completing a review for Catchpole Court. I am delighted to hear all the kind words you have to say about the care at our home. I will ensure the praise is passed onto to all the team at Catchpole. Thank you again for taking the time to complete this review.

I am happy with the care most of the time. My husband doesn't like noise so I would like him to sit mainly in a quiet area. I would like him to wear his glasses whilst I'm here visiting him. No problems regarding hygiene in the home. Eyes need more attention.

How likely would you be to recommend Catchpole Court Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 25 Aug 2015:

Thank you for taking the time to complete a review for Catchpole Court. We value all feedback and welcome any suggestions or ideas in ways we can improve the service we provide. I would be particularly interested to talk in more detail with you the ways we can help both you and your Husband. I will be in touch to discuss further and thank you again for completing the review.

In extreme and very testing circumstances Catchpole performs extremely well. Dealing with dementia creates many physical and emotional problems. There is no perfect solution, the range of demands on all staff and on the facilities provided are wide ranging, The delivery of these services demands a great deal of patience, experience (that comes with time) and compassion. In addition there are 'technical' aspects handling, hygiene, health and safety. The staff here embrace all these with a positive attitude. There are failures but these are all outweighed by the positives. I am truly grateful and satisfied with the service provided.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

The staff are very friendly and take interest in each individual resident. They take a lot of care making sure residents don't get dehydrated by provided regular drinks and staying with residents encouraging them to drink. It seems a very happy place.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father developed vascular dementia and was moved into Catchpole Court just over 2 years ago. The staff have been absolutely wonderful and supportive over what was a very difficult decision for our family. Everyone makes so much effort to help the residents feel at home. They are very well looked after and the staff are so friendly and helpful to the residents. You only have to ask and any problems are sorted. I cannot recommend Catchpole Court more highly. They are doing a fantastic job in very difficult circumstances.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Value for Money: Good

I have recently moved into the home, and so far I am satisfied with care and services provided.
I will be taking time out with other residents when I feel more settled and comfortable.
I like to stay in my room watching the birds from the lovely bird table outside of my window.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I have only been here for a day or two now, but I like the social side of the lounge, and the carers and staff are very nice.

Overall Standard: Satisfactory

Care / Support: Satisfactory

Treated with Dignity: Good

Staff: Excellent

Management: Satisfactory

Rooms: Satisfactory

Cathcpole Court provides top quality care throughout their service to residents who can be extremely difficult to manage. All aspect of the care home provide a welcoming, caring and cheerful service from laundry and kitchen to nursing and management. I can find no fault with the care given and the kind attention of all the staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Catchpole Court offers a very good service, my father has been here 6 years and has been well cared for at all times. The staff are very friendly and attentive doing all they can at all times for little remuneration, I am regularly updated on my fathers health and well being and enjoy my visits to the home. The activities are well catered for and much more. The home is regularly decorated and kept very clean and the gardens are a pleasure with a sensory garden for the residents. All in all I would highly recommend this home.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Joan appears happy and content with the care she receives within the care home. She likes it that her son can visit anytime day or night.

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Sylvie seems happy with the home overall.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Joyce is happy living at Catchpole Court she has a nice room which her family looks after. Her bed has all her own linen on supplied by the family.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

Jill is extremely happy with all aspects of the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Not always happy with the meal choices I would like steamed pudding less spices.

Overall Standard: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Some days food is good depending on choice, would rather not have spices in my food.

How likely would you be to recommend Catchpole Court Care Home? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My husband Mr Reg Cuthill has been at Catchpole care home since 2009. He has been treated with dignity and much care. The staff are wonderful; from the manager down. Food is very good. I would recommend this care home if asked.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Catchpole Court does not have en-suites or posh furniture, but it clearly concentrates on what is the really important thing, and that is excellent care. There is a registered nurse there at all times that keeps tabs on each resident’s health on a day to day basis. All the staff seem very capable and committed, and interact well with the residents, so they contribute much more than just the physical care. Each resident is treated very much as an individual, with their likes/dislikes, interests, hobbies, etc taken on board. The food is ‘home cooked’ every day, it is good quality and nutritious, there is a good variety, and residents have a choice. This feels as much like a home as it could do for my dad, not an institution. There is a dedicated organiser of social events and activities. The home arranges outside care such as hairdressing and chiropody without the need for relatives’ involvement (except to pay the extra small charges). The rooms are nicely decorated, very clean and with adequate furniture and a basin, and they have a nice big window. The home does not smell! I believe that if you asked any resident, they would say they are happy there. I so appreciate the fact that the rest of my dad’s family can live our lives in the knowledge that he is being well cared for. Before he went there, I did not realise that such good homes existed. I am sure that my dad feels well cared for, valued and respected as a person, and safe. This really is an excellent care home for residents with dementia and/or with limited mobility and/or medical conditions. There are also some residents that do not appear to fit into those categories and who seem to be very happy. Please note that what I have said relates to Constable Unit, as I have no experience of Gainsborough Unit.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

June 2015

ROCK award

Recipient: Catchpole Court Care Home

Date: Monday 22 Jun 2015

more details

Silver PEARL award

Recipient: Catchpole Court Care Home

Date: Thursday 18 Jun 2015

more details

Job Vacancies

There are no jobs posted yet for Catchpole Court Care Home

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Catchpole Court Care Home