Hillside Care Home, Sudbury, Suffolk
Hillside Care Home, Sudbury, Suffolk
Hillside Care Home, Sudbury, Suffolk

Hillside Residential Home provides care for up to 37 residents.

The staff ensure that residents canplay an active role in the daily activities at the home, and can benefit from a dedicated activities coordinator.

Hillside has a close working relationship with its sister home Mellish Court which is located next door.

The home offers a range of care support, whether trial stays, respite breaks or convalescent care as well as long term residential care.

Group: Caring Homes Group

Person in charge: Deborah Mason (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 46 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hillside Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 11 May 2015

Please Contact Us for further information on our current Bed Vacancies

Current Recommendations

Recommendation Score: 9.4 (9.449)

The user 'Recommendation Score' (9.4 for Hillside Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Hillside Care Home

Hillside is very comfortable, clean and tidy. Food is very good, I always leave the table feeling full up.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

The staff always do their best and nothing is of any trouble. Staff are always to help and go that extra mile. Although I don't always join in on activities they are available if I wish.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

I would recommend the home as the staff are very friendly and helpful. I couldn't ask for more.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

Hillside is everything anyone could deserve.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hillside Care Home

I like Hillside and I am happy. I don't always join in the activities.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hillside Care Home

Mother has needed temporary respite care with 2 other care homes prior to a permanent move. It became quite clear that what "Hillside" offers is superior to what has been previously experienced. Whilst the standards appear to be much similar there feels to be a more genuine connection and integration between residents, families and staff. The professional approach from the staff offers a feel of security and safety in a friendly warm atmosphere. There is a very good and varied program of regular events that Residents are prompted to be part of. There is also a very strong sense of appreciation and understanding that flows from the Staff toward the residents that allows them to maintain a degree of dignity. For the first time in many years Mum looks (and feels) a lot more relaxed, safe and secure with a sense of "belonging".

How likely would you be to recommend Hillside Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hillside Care Home

I spent a week here convalescing after a painful hip replacement before returning to home duties. It has proved to be more than I hoped for and I would certainly recommend Hillside to anyone needing respite and care. Our family are very grateful to Miss Chelsea Howell who organised my move to Hillside from hospital so quickly and efficiently. She is a very caring lady.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

My husband was well cared for and I can't fault Hillside care home at all.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Hillside Care Home

Yes, I would recommend.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hillside Care Home

After visiting a few care homes, Hillside was immediately apparent that it was a very well run home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Hillside Care Home

Care staff see to all my medication, I have lots. I could not cope with it myself that's why I came here because of all the illnesses I have and my family won't worry too much. I am well looked after with care support that is very good and staff that are happy and helpful. I came here two weeks just to try it out. I have been here for ten months. I think that says it all, now its home.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hillside Care Home

I enjoy living here its like being at home, everyone is friendly and helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I would recommend someone to come here. I don't want to leave but I have to.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I find this home an excellent place to live.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hillside Care Home

I would strongly recommend Hillside Care Home and I hope Philip will be able to come here again for respite or maybe long term in the future.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I enjoy living here and recommend the home to others. I feel happy and content.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I would recommend this home to any of my friends. I really enjoy living here as I get looked after very well.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hillside Care Home

My mother's room is a good size, has 2 big windows so light and airy. On the whole she seems well cared for.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Hillside Care Home

This care home tends to all my mother-in-laws needs. We are very pleased with the care she receives.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Hillside Care Home

Wonderful and caring staff who look after their residents and treat them with the dignity they deserve. You'd be hard pressed to find a more caring and understanding environment for an elderly relative.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hillside Care Home

I have always found staff friendly and my mothers needs have always been meet and she is not always an easy person.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hillside Care Home

This home is residential and residents therefore are there requiring full support in personal care and lifestyle that is comfortable. This home supports this and provides a homely environment for the residents. I have witnessed kindness and consideration and concern. The staff appear happy to help. Activities are provided. All residents appear relaxed and contented.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Staff Profiles

Deborah

Deborah Mason

Job Title: Home Manager

Joined: 2014

Description:

As Home Manager of Hillside, Deborah leads her professional staff team in delivering the highest standards of residential care and support for 37 elderly ladies and gentlemen.

Deborah has amassed more than twenty years experience working in care, having started as a carer in a nursing home before spending ten years with the charity Scope as a community support worker. Having progressed to Senior and then Team Leader, Deborah gained her NVQ Level 3 in Health and Social Care. In 2008, having also commenced her Registered Manager’s Award, Deborah became Registered Manager of a care home in Cambridge, where she spent a further five years before joining Caring Homes.

Within her current role, Deborah is particularly passionate about supporting her team in their personal and professional development, ensuring that they have the knowledge, skills and confidence to provide care to the best of their ability.

Having lived in the local area for the past ten years; Deborah enjoys the picturesque scenery and peaceful villages that epitomise Suffolk life. Away from work, she enjoys a range of creative pastimes including needlecraft and card making.

Care Home Idol 2014

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