Hillside Care Home, Sudbury, Suffolk
Hillside Care Home, Sudbury, Suffolk
Hillside Care Home, Sudbury, Suffolk

Hillside Residential Home provides care for up to 44 residents.

The staff ensure that residents can play an active role in the daily activities at the home, and can benefit from a dedicated activities coordinator.

Hillside has a close working relationship with its sister home Mellish Court which is located next door.

The home offers a range of care support, whether trial stays, respite breaks or convalescent care as well as long term residential care.

Group: Caring Homes Group

Person in charge: Deborah Mason (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 44 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 35

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hillside Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 24 Aug 2015

Please call 01787 372737 for further information about current Bed Vacancies at Hillside Care Home.

Current Reviews

Review Score: 9.7 (9.745)

The user 'Review Score' (9.7 for Hillside Care Home) is based on 32 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Hillside Care Home

I have been a resident for four months, I have been very poorly but the staff have met my needs and nothing is ever too much trouble.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I have been here for over 2 months now and I like it as I am nearer my daughter.

How likely would you be to recommend Hillside Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

I enjoy living here as all the staff are good. I like doing Bingo and art

How likely would you be to recommend Hillside Care Home? Extremely likely

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I have lived at Hillside for some time and staff are always helpful and look after me. I spend lots of time in my room as I want to.

How likely would you be to recommend Hillside Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Hillside Care Home

I'm happy to stay at Hillside and wouldn't like to go anywhere else. I get looked after very very well.

How likely would you be to recommend Hillside Care Home? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Hillside Care Home

Wonderful all the staff are very caring.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I have lived at Hillside foe over a year now and enjoy it. I can potter around the decking area, seeing to my plants and enjoy my weekly flower arranging.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

I like living at Hillside I have been a resident for a short while but I like it here.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hillside Care Home

I like living at Hillside, I have live here nearly five years now.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I like it here and the staff are very good. I don't like doing activities but there is always something you can join in with.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I like living here at Hillside, I have lived here for nearly three years now.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I like living here, everyone is friendly and helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I like living at Hillside, I don't always like to join in on the activities.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hillside Care Home

I like Hillside, staff are friendly and caring.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I like living at Hillside as I have lots of people I can talk to.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hillside Care Home

I like living at Hillside, the carers are good and always spend time talking to me.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I like living at Hillside as I can do what I want to do and can walk around and be safe.

How likely would you be to recommend Hillside Care Home? Extremely likely

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I enjoy living at Hillside I moved from Dorset and they came and collected me.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hillside Care Home

This is also my second lot of respite care at Hillside and again was a great stay.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I spent a couple of weeks respite care while I awaited my sheltered accommodation to become available.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

Hillside is very comfortable, clean and tidy. Food is very good, I always leave the table feeling full up.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

The staff always do their best and nothing is of any trouble. Staff are always to help and go that extra mile. Although I don't always join in on activities they are available if I wish.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

I would recommend the home as the staff are very friendly and helpful. I couldn't ask for more.

How likely would you be to recommend Hillside Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

Hillside is everything anyone could deserve.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hillside Care Home

I like Hillside and I am happy. I don't always join in the activities.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hillside Care Home

Mother has needed temporary respite care with 2 other care homes prior to a permanent move. It became quite clear that what "Hillside" offers is superior to what has been previously experienced. Whilst the standards appear to be much similar there feels to be a more genuine connection and integration between residents, families and staff. The professional approach from the staff offers a feel of security and safety in a friendly warm atmosphere. There is a very good and varied program of regular events that Residents are prompted to be part of. There is also a very strong sense of appreciation and understanding that flows from the Staff toward the residents that allows them to maintain a degree of dignity. For the first time in many years Mum looks (and feels) a lot more relaxed, safe and secure with a sense of "belonging".

How likely would you be to recommend Hillside Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hillside Care Home

I spent a week here convalescing after a painful hip replacement before returning to home duties. It has proved to be more than I hoped for and I would certainly recommend Hillside to anyone needing respite and care. Our family are very grateful to Miss Chelsea Howell who organised my move to Hillside from hospital so quickly and efficiently. She is a very caring lady.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillside Care Home

My husband was well cared for and I can't fault Hillside care home at all.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Hillside Care Home

After visiting a few care homes, Hillside was immediately apparent that it was a very well run home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Hillside Care Home

I would recommend someone to come here. I don't want to leave but I have to.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillside Care Home

I find this home an excellent place to live.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hillside Care Home

I would strongly recommend Hillside Care Home and I hope Philip will be able to come here again for respite or maybe long term in the future.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

There are no jobs posted yet for Hillside Care Home

Staff Profiles

Deborah

Deborah Mason

Job Title: Home Manager

Joined: 2014

Description:

As Home Manager of Hillside, Deborah leads her professional staff team in delivering the highest standards of residential care and support for 37 elderly ladies and gentlemen.

Deborah has amassed more than twenty years experience working in care, having started as a carer in a nursing home before spending ten years with the charity Scope as a community support worker. Having progressed to Senior and then Team Leader, Deborah gained her NVQ Level 3 in Health and Social Care. In 2008, having also commenced her Registered Manager’s Award, Deborah became Registered Manager of a care home in Cambridge, where she spent a further five years before joining Caring Homes.

Within her current role, Deborah is particularly passionate about supporting her team in their personal and professional development, ensuring that they have the knowledge, skills and confidence to provide care to the best of their ability.

Having lived in the local area for the past ten years; Deborah enjoys the picturesque scenery and peaceful villages that epitomise Suffolk life. Away from work, she enjoys a range of creative pastimes including needlecraft and card making.

Care Home Idol 2015

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