45,837 Care Home Recommendations
Barchester Oulton Park Care Centre
Union Lane, Oulton Broad, Lowestoft NR32 3AX
Tel: 01502 539998
Our home, Oulton Park, is situated close to the Blue Flag beach of Lowestoft and at the heart of the Broads. We provide first-class 24-hour nursing care alongside expert care for people with dementia in our Memory Lane Community.
Our team of highly-qualified and attentive staff really focuses on the individual needs of our residents with a tailored care plan for each person. And our dedication can be seen across the board - in our cooking, hospitality and organising activities for our residents.
We think you'll find we're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.
Why not arrange a visit and see for yourself!
Group: Barchester Healthcare Ltd
Person in charge: Sarah Robertson (General Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 60 residents
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Cerebral Palsy • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: No Smoking. Ages 18+.
Languages Spoken by Staff (other than English): Spanish; Castilian, Hindi, Romanian, Russian
Single Rooms: 60
Rooms with ensuite WC: 60
Weekly Charges Guide: Personal Care Single from £994 Nursing Care Single from £994
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest CQC* Report on Barchester Oulton Park Care Centre: click here
*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Bed Vacancies
Current Bed Vacancies Posted by Barchester Oulton Park Care Centre
Please Contact Us for Latest Vacancies
Awards / Recognitions
September 2012
Butterfly Service Quality of Life National Award
Date: Wednesday 12 Sep 2012
more details
May 2012
Date: Thursday 17 May 2012
more details
October 2011
Date: Saturday 01 Oct 2011
more details
September 2011
Date: Friday 30 Sep 2011
more details
Current Recommendations
Recommendation Score: 9.3 (9.326)
The user 'Recommendation Score' (9.3 for Barchester Oulton Park Care Centre) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.
Review of Barchester Oulton Park Care Centre
No better place.
My father has been in Barchester House just over a year now, suffering severe dementia. It's a lovely clean bright place to be. The staff are welcoming and friendly whenever you visit and certainly care for the residents. nothing is too much trouble and any concerns I've had have been swiftly dealt with. food is of a very high standard and as Xmas approached little treats were often delivered. Chocolates and wine or a glass of beer for residents. Entertainment is often brought in from outside too. I know my dad is well cared for and certainly couldn't ask for more.
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Overall Standard: Good |
Facilities: Good |
Care / Support: Excellent |
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Cleanliness: Excellent |
Treated with Dignity: Excellent |
Food & Drink: Excellent |
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Staff: Excellent |
Activities: Excellent |
Management: Excellent |
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Safety / Security: Excellent |
Rooms: Good |
Value for Money: Satisfactory |
Submitted by Kimberlee King (Daughter of Resident/Service User) on Thursday 22 January 2015. Review relates to December 2014.
Review of Barchester Oulton Park Care Centre
My husband has been in Oulton Park since November where he has received excellent care, the food is first class. I myself have meals at weekends with him from time to time, the service is first class. When asked by friends what Oulton Park is like I tell them its like a 5 star hotel.
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Overall Standard: Excellent |
Facilities: Excellent |
Care / Support: Excellent |
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Cleanliness: Excellent |
Treated with Dignity: Excellent |
Food & Drink: Excellent |
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Staff: Excellent |
Activities: Excellent |
Management: Excellent |
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Safety / Security: Excellent |
Rooms: Excellent |
Value for Money: Excellent |
How likely would you be to recommend Barchester Oulton Park Care Centre? Extremely likely
Submitted by Jean Henderson (Wife of Resident/Service User) on Friday 16 January 2015. Review relates to January 2015.
Review of Barchester Oulton Park Care Centre
After being shown round by a member of staff, it's a very friendly and pleasant atmosphere, clean bright and spacious with good personal attention to residents. Good attention to details, the little things mean a lot.
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Care / Support: Excellent |
Cleanliness: Excellent |
Food & Drink: Excellent |
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Staff: Excellent |
Activities: Excellent |
Management: Excellent |
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Safety / Security: Excellent |
Rooms: Excellent |
Value for Money: Excellent |
Submitted by Pauline W (Visitor) on Tuesday 1 July 2014.
Review of Barchester Oulton Park Care Centre
All staff provide a feeling of real care and an extra special touch and understanding with attention to every detail.
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Facilities: Excellent |
Care / Support: Excellent |
Cleanliness: Excellent |
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Food & Drink: Excellent |
Staff: Excellent |
Activities: Excellent |
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Management: Excellent |
Safety / Security: Excellent |
Rooms: Good |
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Value for Money: Excellent |
Submitted by Leslie S (Son of Resident/Service User) on Wednesday 25 June 2014.
Review of Barchester Oulton Park Care Centre
I think this is a very good place for my daughter. She is very well looked after. The food is good and all the staff are very kind and very helpful to her. Her speech is getting much better with the help of her stimulation by Paula Forward.
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Overall Standard: Excellent |
Facilities: Excellent |
Care / Support: Excellent |
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Cleanliness: Excellent |
Treated with Dignity: Excellent |
Food & Drink: Excellent |
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Staff: Excellent |
Activities: Excellent |
Management: Excellent |
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Safety / Security: Excellent |
Rooms: Excellent |
Value for Money: Excellent |
Submitted by Lorraine Balchin (Mother of Resident/Service User) on Thursday 22 May 2014.
Review of Barchester Oulton Park Care Centre
I believe that praise should be given where due as many homes get poor publicity.
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Overall Standard: Excellent |
Facilities: Excellent |
Care / Support: Excellent |
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Cleanliness: Excellent |
Treated with Dignity: Excellent |
Food & Drink: Excellent |
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Staff: Excellent |
Activities: Excellent |
Management: Excellent |
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Safety / Security: Excellent |
Rooms: Excellent |
Value for Money: Excellent |
Submitted by John S (Friend of Resident/Service User) on Thursday 22 May 2014.
Review of Barchester Oulton Park Care Centre
My wife has been a resident at Oulton Park for about 5 months. The staff are excellent, I admire them greatly for their kindness and patience. The food served at Oulton Park is varied, appetizing and nutritious. The staff always make you feel welcome and are always efficient and helpful.
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Facilities: Excellent |
Care / Support: Excellent |
Cleanliness: Good |
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Food & Drink: Good |
Staff: Excellent |
Activities: Good |
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Management: Excellent |
Safety / Security: Excellent |
Rooms: Excellent |
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Value for Money: Excellent |
Submitted by Denis M (Husband of Resident/Service User) on Tuesday 20 May 2014.
Review of Barchester Oulton Park Care Centre
From the management and all the staff including maintenance and cleaners care and friendliness. Residents are treated with LOVE and dedication
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Facilities: Excellent |
Care / Support: Excellent |
Cleanliness: Excellent |
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Food & Drink: Excellent |
Staff: Excellent |
Activities: Excellent |
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Management: Excellent |
Safety / Security: Excellent |
Rooms: Excellent |
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Value for Money: Excellent |
Submitted by Harold W (Husband of Resident/Service User) on Tuesday 25 March 2014.
Review of Barchester Oulton Park Care Centre
Good all round friendly care home.
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Facilities: Good |
Care / Support: Excellent |
Cleanliness: Excellent |
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Food & Drink: Good |
Staff: Excellent |
Activities: Good |
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Management: Good |
Safety / Security: Good |
Rooms: Good |
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Value for Money: Good |
Submitted by John Dungate (Husband of Resident/Service User) on Friday 23 August 2013.
Review of Barchester Oulton Park Care Centre
I would recommend, it is like a 5 star hotel.
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Facilities: Excellent |
Care / Support: Excellent |
Cleanliness: Excellent |
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Food & Drink: Excellent |
Staff: Excellent |
Activities: Excellent |
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Management: Excellent |
Safety / Security: Excellent |
Rooms: Excellent |
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Value for Money: Excellent |
Submitted by J B (Relative of Resident/Service User) on Friday 23 August 2013.
Review of Barchester Oulton Park Care Centre
Originally attended the coffee morning in the music room and was very impressed. Owing to 3 weeks in hospital, offered a bed at Oulton which was accepted. Would recommend to others in this situation as better than other homes visited.
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Facilities: Excellent |
Care / Support: Excellent |
Cleanliness: Excellent |
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Food & Drink: Excellent |
Staff: Excellent |
Activities: Excellent |
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Management: Excellent |
Safety / Security: Excellent |
Rooms: Excellent |
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Value for Money: Excellent |
Submitted by Margaret H (Wife of Resident/Service User) on Wednesday 21 August 2013.
Review of Barchester Oulton Park Care Centre
My husband has previously receieved respite care in various homes but I must admit Oulton Park is by far the best - my husband is now a permanent resident - with his required nursing care needs. It is clean and above all smell free! The staff are the best experienced - friendly and always there to help, friendly but professional with their duties. I always find my husband clean and tidy and I get informed of any concerns or changes. Above all it is my own peace of mind after having to make a decision about his permanent care, which was very difficult to make.
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Facilities: Excellent |
Care / Support: Excellent |
Cleanliness: Excellent |
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Food & Drink: Excellent |
Staff: Excellent |
Activities: Excellent |
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Management: Excellent |
Safety / Security: Excellent |
Rooms: Excellent |
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Value for Money: Excellent |
Submitted by Marjorie Ing (Wife of Resident/Service User) on Wednesday 21 August 2013.
Review of Barchester Oulton Park Care Centre
Very high quality in everything and I recommend it wholeheartedly. My husband began walking again only weeks after their care and attention.
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Overall Standard: Excellent |
Care / Support: Excellent |
Treated with Dignity: Excellent |
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Staff: Excellent |
Management: Excellent |
Submitted by June H (Wife of Resident/Service User) on Wednesday 14 August 2013.
Review of Barchester Oulton Park Care Centre
The service we have had from mum's first day there (14/9/2012) has been exemplary. The staff are very friendly and always helpful and nothing is too much trouble. It is obvious they enjoy what they do which is a refreshing change in this day and age.
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Facilities: Excellent |
Care / Support: Excellent |
Cleanliness: Good |
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Food & Drink: Excellent |
Staff: Excellent |
Activities: Good |
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Management: Excellent |
Safety / Security: Excellent |
Rooms: Good |
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Value for Money: Good |
Submitted by Susan Stewart (Daughter of Resident/Service User) on Monday 8 April 2013.
Sarah Robertson
Job Title: Home Manager
Joined: 2013
Description:
Sarah's role is to manage all daily operations within the home and ensure that residents experience exceptional service and person-centered care. The well-being and care of residents is Sarah’s top priority and she is happy to discuss any matters with families and residents at any time.
Hello, my name is Sarah Robertson and I am the General Manager at Oulton Park Care Centre.
I have experience in both acute medical, oncology nursing and working in the community with people at the end of life. I am also a qualified trainer and assessor.
I am fortunate to work with a dedicated and passionate team of people who assist me in ensuring that we deliver highest quality and personalised care for all our residents. Communication, dignity and respect are vital in the running of our home.
Angela Njendu
Job Title: Home Administrator
Joined: 2013
Description:
Angela is responsible for supporting staff, relatives and families with the administration and financial running of the home. Angela works closely with the General Manager to ensure that every task is completed for the efficient running of the home. She is ably assisted by her team who are always on hand with a friendly welcome & offers of assistance.
Esther Mulrain Joe
Job Title: Head Of Unit - Memory Lane
Joined: 2011
Description:
Esther specialises in ensuring that the care offered across the home is at the highest standard, and that each resident is receiving the right care for them personally.
She also works exclusively in driving and delivering the highest standards of care and dignity to all our residents on Memory Lane, and assists the General Manager to offer the kind of support to families and loved ones that is so much valued
Esther contributes to the development of new ideas in nursing and social care in respect of stimulation for residents to improve their quality of life
Keith Cook
Job Title: Head Chef
Joined: 2013
Description:
Keith is responsible for managing the kitchen and delivering a high quality service to both residents and guests of the home, ensuring that meals are of a very high standard and that everybody is well catered.
Keith ensures that our residents are given the choice of nutritionally balanced, wholesome meals as and when they require them. Ordering local, fresh and seasonal ingredients, he creates exciting menus that will cater for individual desires.
Clare Burley
Job Title: Activities Organiser – Memory Lane
Joined: 2013
Description:
Hi, my name is Clare I am one of two Activities Co-ordinators at Oulton Park. I work on the Memory Lane Unit and I have worked here since August 2013. My role is to provide activities within the home which keep our residents active and stimulated and to provide activities which residents enjoy.
I am passionate about providing stimulating and interesting daily activities for our residents living within our Memory Lane community.
Day to day activities range from table-top games, remanisance, bingo, arts and crafts, gentle exercise, pampering sessions and hand massage or even sharing a chat or a joke over a cuppa as this is a simple day to day thing that people enjoy and do.
Heidi Innes
Job Title: Activities Organiser – Hawthorn & Poplar
Joined: 2009
Description:
Heidi Innes - Activities Organiser – Hawthorn & Poplar
Hi, my name is Heidi and I have been at Oulton Park since Jan 2009, firstly starting as a Carer then in Dec 2012, I became the Activities Co-ordinator on Hawthorn Poplar unit.
I am always searching for new exciting ideas for our residents to join in with and enjoy either on a one-to-one basis or in a group.
All events and daily activities are planned to enrich the lives of our residents and of course to be fun and stimulating for them.
Myself and Clare (Activities Co-ordinator on Memory Lane) work closely together to create and provide a varied exciting plan of activities for all of our residents. We love seeing their happy faces when a plan comes together and they enjoy whatever it is we have organised for them. We strive to constantly improve our activities plan and to personally improve and further develop within our job roles.
Peter Davis
Job Title: Head of Maintance
Joined: 2009
Description:
As Head of Maintenance Peter makes sure the home is looked after to a high standard, he is also the key contact on site for outside contractors. He will make sure every resident’s stay here is trouble free and as comfortable as possible and he is the person to go to for any problems within the rooms or home.
Paula Mills
Job Title: Head Of Housekeeping
Joined: 2009
Description:
Paula is responsible for the overall operation of the Housekeeping Department and upholding the highest standard of Cleanliness and Safety. The housekeeping team also maintain good relationships with all the residents and will always find time for a chat and a friendly smile
Care Home Idol 2014
There are currently no Care Home Idol entrants who have performed at Barchester Oulton Park Care Centre
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