Begbrook House Care Home

Sterncourt Road, Frenchay, Bristol BS16 1LB

Begbrook House Care Home, Bristol, Bristol
Begbrook House Care Home, Bristol, Bristol
Begbrook House Care Home, Bristol, Bristol

Begbrook House Care Home is a purpose-built nursing care facility that is situated close to Bristol but surrounded by scenic countryside and attractive woodland.

This is a homely and comfortable facility with good wheelchair access, that offers residents the choice of four lounges depending on whether they feel like socialising or relaxing, and an enclosed garden area.

Meals are prepared on-site by trained chefs, offering a varied daily menu of tasty and nutritious food. Most residents seat communally in the restaurant-style dining room, but meals may be taken in rooms if preferred. Special dietary requirements will be met.

Convenient travel routes and shops are located nearby, with residents looking to enjoy an independent lifestyle able to travel to and from Bristol, as well as taking part in the home's popular activities schedule.

The recreation and activities team oversee everything from bingo and knitting club to sing-alongs and special events. If it’s sunny, residents can go outside and appreciate the best of the day. Activities are planned a month in advance by the recreation and activities coordinator. Key calendar events are always made extra special at Begbrook, because they enjoy any excuse for a party.

For Begbrook, every day is a new opportunity. To engage, encourage and appreciate. To be there when it matters. Involved in all the little moments of kindness that help make life feel brighter. When sharing time, conversation and activities means everyone contributes something different. By sharing a little love, every day, Begbrook helps those they care for to love every day.

Group: brighterkind

Person in charge: Lesley Griffiths (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 32 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Begbrook House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2016

Single bedroom

Current Reviews

7.6 Begbrook House Care Home has a Review Score of 7.6 (7.557)

The Review Score of 7.6 (maximum of 10) for Begbrook House Care Home is based on 5 Review/Recommendations in the last 2 years. This Review Score of 7.557 is made up of a Quality Score of 4.069 Points (maximum of 5) relating to the rating and a Quantity Score of 3.488 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.557 for Begbrook House Care Home is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.069 for Begbrook House Care Home is calculated as follows: ( (31 Excellents x 5) + (10 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 58 Ratings = 4.069

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.488 for Begbrook House Care Home is calculated as follows:

      1. 3 Positive Reviews = 3

      2. 0.1 x 3 Positive Reviews = 0.300

      3. (3 Positive Reviews ÷ 32 Registered Beds) x 2 = 0.188

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Begbrook House Care Home?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Begbrook House Care Home

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Resident / Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews* is 3.7 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The lady in charge of activities is rude and pushy. So pushy its puts me off visiting my best friend. She asked me to visit other people in the home to show them what I can do. I go to visit a friend not everyone else, I feel that she is making me not visit my friend . The other staff are great, she was there making tea and left the trolley to dash out for her bus. I made the tea for the residents in the end. She shouldn't start something and leave to catch her bus to Bath.

How likely would you be to recommend Begbrook House Care Home? Neither Unlikely or Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Poor

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lesley Griffiths, Home Manager at Begbrook House Care Home responded to this review on 05 Aug 2016:

Thank you for your comments. We welcome all feedback that will help us to improve our services.

The Activities team at Begbrook House offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme. The programme aims to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.
We currently have two Activity Coordinators at Begbrook House, who encourage and facilitate activities based on themed events and the wishes and needs of our residents, who have received training for their roles.
We appreciate all comments by visitors and continually review activities we provide at Begbrook House.
All comments and suggestions are acted on and we will discuss this review with the activity team to ensure all activities are delivered in line with the Brighterkind ethos.

If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Lesley Griffiths, Home Manager.

Begbrook House Care Home has opted for the comment and ratings of this review not to be displayed on the grounds that they believe the comments/ratings are unfair, but the ratings of the review still count towards the overall Review Score. (This option of not displaying the comment and ratings of a review ceased to be available to care providers after 11th February 2016.)

I would like Shaun and Jackie to receive a medal for all their hard work.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The Ritz of care homes!!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We highly recommend all permanent staff's care and attitude to the residents.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

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