Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS

Hartcliffe Nursing Home, Bristol, Bristol
Hartcliffe Nursing Home, Bristol, Bristol
Hartcliffe Nursing Home, Bristol, Bristol

Hartcliffe Nursing Home is a sixty-five capacity Bristol care home, renovated to suit the health and spiritual well-being of older people, supported by the widely respected care charity MHA.

Carers are up-to-date with the requirements of the Care Quality Commission and work to person-centred packages, respecting the independence of residents and encouraging personal interests.

Group: MHA (Methodist Homes)

Person in charge: Raji Sunil (Home Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 65 residents

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 55+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hartcliffe Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.730)

The Review Score of 9.7 (maximum of 10) for Hartcliffe Nursing Home is based on 29 Review/Recommendations in the last 2 years. This Review Score of 9.730 is made up of a Quality Score of 4.838 Points (maximum of 5) relating to the rating and a Quantity Score of 4.892 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.730 for Hartcliffe Nursing Home is based on 29 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.838 for Hartcliffe Nursing Home is calculated as follows: ( (290 Excellents x 5) + (56 Goods x 4) ) ÷ 346 Ratings = 4.838

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.892 for Hartcliffe Nursing Home is calculated as follows:

      1. 29 Positive Reviews = 3

      2. 0.1 x 29 Positive Reviews = 2.900 (maximum score = 1)

      3. (29 Positive Reviews ÷ 65 Registered Beds) x 2 = 0.892

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My Dad moved to the care home in February this year. He has settled in really well thanks to the caring and friendly staff. The food is really good quality and the home is kept clean and tidy. Nothing is too much trouble when you ask for things and the staff have also been very supportive to me and my family when we decided to move my Dad there. It wasn't an easy time for any of us and we've been made to feel very welcome every time we come to visit.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 27 May 2016:

The management team fully appreciate you taking the time to give them your feedback. We do understand how difficult it can be when making a decision to move a loved one into full time care. We were so pleased to see that the team have gone a long way to making this somewhat easier. Thank you for your positive comments.

Hartcliffe nursing home has an excellent report on the CQC website, which I had checked before going to look around. As soon as I walked in the door I knew it was the right place for my mother to move to. It was clean, fresh and well maintained. The staff led by the manager and the lady from finance/admin are welcoming, helpful and efficient, nothing is too much trouble. I know my mother is exceptionally well looked after which gives me great peace of mind.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 01 Oct 2015:

Thank you for taking the time to pass on your positive comments regarding your experience at Hartcliffe. The prospect of choosing a home for a loved one can be a daunting task, so we are pleased that this was made easier for you even from your first visit to the home. The staff pride themselves in making all who use the service feel at home and so we will be pleased to pass on your comments to the team.

My mother has been in Murford Avenue nursing home for two years and I have nothing but praise for the management and staff. Their attitude, attention to details and care is far and away better than in other similar establishments I have seen and heard about. Communication is very good and requests are generally dealt with swiftly and satisfactory.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 04 Aug 2015:

Thank you for taking the time to pass on such positive feedback regarding the care and support at Hartcliffe. It is always encouraging to see that the home can stand out in the service it provides. We will ensure that the team are made aware of your comments.

During the Christmas period the home was decorated beautifully. There were Christmas songs being played most times during the day. There were activities being delivered most days accessible to most residents. This was stimulating and fun and enabled the residents to join in the festive spirit. There were several Christmas concerts, visits from schools and services. The whole atmosphere was truly wonderful. On a continual basis, staff are very friendly they always say hello, but they also get to know you and form a friendly relationship with you always happy to help.

How likely would you be to recommend Hartcliffe Nursing Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 24 Jul 2015:

Thank you for taking the time to post your positive comments about our home. It is always a pleasure to see that the staff efforts to make this service such a friendly and inviting place is a success. We will ensure that the manager and the staff team are aware that you and your relative feel confident in the home to be able to make such a recommendation. Thank you for your much appreciated feedback.

There have been small hiccups along the way but every time I have had concerns and spoken tot he manager I have found my worries have been taken seriously and acted upon immediately. My mother on the whole is treated with respect and care. In fact some of the carers work over and above expectation. My mother has Alzheimer's Dementia and at times the care of her can be extremely difficult. As family we are more than satisfied with the care our mother receives.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend this home to anyone looking for a first class nursing home in South Bristol, providing every aspect of care in a dignified and professional way. Staff and management always being available to help in anyway they can. My mother's quality of life has greatly improved due to the care and support she is given throughout the day and night at all times, as a family we could not ask for more. From management down to the domestic staff everyone works hard to make Hartcliffe Nursing Home a home to be proud of. A very big, big thank you Hartcliffe and well done to everyone concerned.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Mum found herself at Hartcliffe by accident. Quite literally! After having a nasty fall whilst living on her own she was sent for rehab through the NHS. It became apparent that Mum would no longer be able to live on her own, and as a family, we were given enormous support by the whole team at Hartcliffe to enable Mum to stay. We cannot praise the staff enough in making Mum feel welcome and she has gone from not wanting to enter a Home to wanting to stay at Hartcliffe. All the staff from Manager to Maintenance know Mum by name and will always have time to stop and talk to any of us. I would have no hesitation in recommending Hartcliffe Nursing Home. Indeed I have already done so!

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum had to be moved from sheltered accommodation for safety reasons and moved very quickly into the home. The staff and facilities are excellent. I would love to recommend this home to anyone. Mum has been working in the care community for 20 years and always said she would never go into a home, she is now really settled. I would rate this place and staff as 5 star.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was a resident for over five years, all of this time he was treated with respect and dignity and the best care he could have received any where. The staff were always kind in the way they spoke to him and attended to his needs. The home was always very clean and the atmosphere gave one the feeling of being part of a family. Myself and all of the family were so pleased that he spent the last years of his life in such a happy and friendly home.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ron was made very welcome by the staff, he is treated with dignity and respect. He is well cared for and he is very happy and got a lot better in himself. Food is top quality, rooms are very clean, management are excellent and they are always on hand if there is a problem. Excellent all round.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mabel is well cared for, very clean, well fed (4 meals a day). Her room is very pleasant and well looked after. She has her hair done once a week. I am very happy with the service, she is treated with dignity and care.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved in January 2014. Mum was very underweight, suffering with dementia, anxiety, was not eating and living on supplements. Since mum has been there, she has improved tremendously. Her medication for anxiety has been improved, she has started eating and gained weight, mum has made friends and is much less anxious. I visit her every other day and am very pleased that our time together is much more happy. All the staff are kind, and their food is good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gilbert has been in care for over three years since suffering a stroke. The previous home was adequate but very expensive but understaffed.
Hartcliffe care home is always very well staffed with very caring and professional people. The price of his care has also reduced quite considerably, but the standards has greatly improved.
My wife, family and I would recommend the home to anyone and everyone. Gilbert is also a very "happy".

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is amazing, all the staff are friendly and very helpful, mum made very comfortable. I have had meals there with mum, all very nice. Kept clean and presentable. Lots for residents to do, many activities. All staff work together, a great team effort by all.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was transferred here from Southmead Hospital following Right leg amputation with grade 4 pressure ulcers fro intensive nursing rehabilitation. I have received excellent care and can only praise the staff the highest degree. I have recovered very well and shortly will be discharged. I am extremely grateful for the support, friendliness and thoughtful care from all the staff working here, from the kitchen to the nursing staff.
I really feel they have saved my life!!

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I wold recommend anyone to this care home as I come here every day with my dog to visit my husband. the staff and doctors are welcoming and friendly to all who come, will answer inquiries you may have, regarding hair, nail cuts, also days out if the resident can manage with in-house activities and music and talks. Also a care home dog to visit residents once a week, to pat and stay with and while its a cheerful place as I visit seven days a week and can come in any time to see my husband, day or night, no restrictions, holidays, birthdays and Christmas, Easter are all catered for with balloons and trimmings. Its a homely feel to the place and I cant thank them enough. Please pass on my thoughts and wishes.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident of Hartcliffe Nursing Home since May 2013. The staff are all caring and friendly. The home is always clean and fresh. The residents are kept spotlessly clean and well looked after. There always seems to be something going on, mum's favourite is pat dog. Her being there gives me peace of mind as I know should there be a problem they will contact me right away.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Very clean, friendly staff who interact with residents, from carers, nurses, kitchen, maintenance and admin. All keep cheerful and know resident's names

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunty is in this care home and it's an excellent place where the service is 100%. All staff, nurses and management are great, it's a very friendly place where everyone is made to feel welcome. Food is 100%. I can't find anything wrong with this care home. Well done Hartcliffe Care Home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are kind,caring and treat my mum with great respect. Visitors are made very welcome and all staff are friendly and keep you updated on mums well being. The rooms are nice and very clean. The food is excellent and cooked from fresh. I know mum is being looked after well and enjoying the day to day activities which visitors can also join in. Nice garden to sit in.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mothers final years were spent at Hartcliffe Nursing Home where my sister and myself found we could leave her with no concerns whatsoever, when we were not visiting. The staff are long standing employees, so continuing of care and knowing my mother 'quirks' were taken note of. Food is cooked from fresh on the premises and was a nice gesture, you could pay and have a meal with your family member. I would not hesitate in recommending this home as we visited several prior to our final decision and this one was far superior.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager, admin, nursing and care staff receive an absolute 10 out of 10 for the all-round care my father has. I look forward to every visit.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A warm and friendly place to live where every effort is made to make residents feel at home. Well trained caring staff, daily activities and wonderful food. I am so grateful that mum is cared for so well in this very well managed home. Thank you to all!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Delighted to recommend this outstanding nursing home.

My Father moved into Hartcliffe nursing home in June this year. As a nurse of 35 years, I am delighted to recommend this exemplary nursing home. I am thrilled with the care and professionalism of all the staff; it is excellent. They are kind, caring, communicative and friendly. Family are made to feel a part of the home, not visitors to it. Knowing that my Father is being so well looked after is such a reassurance.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

MHA Hartcliffe provides a friendly and caring environment, where our mother feels safe and secure and considers the staff her friends. Activities are regularly arranged to encourage a great sense of community between residents, staff and families.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff friendly and helpful. Atmosphere home from home. You never feel you've come at an awkward time. Always informed by staff of information and the well being of the resident. All activities are well organised and residents encouraged to join in.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is very well cared for at Hartcliffe, the staff are very friendly and caring both to residents and family. Staff always address residents by name and show real interest and respect. The home provides care not only for body and mind (there are lots of activities) but also for spiritual needs. The home has it's own chaplain which my mother appreciates.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely homely atmosphere where all the staff are friendly. I feel very relaxed knowing that my Mum is being well cared for. The general feel is a lovely bright and friendly environment where the residents seem content and relaxed. Nothing is too much trouble for the staff and it feels like one big family. I would definitely recommend this care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became a resident at Hartcliffe after a short period of respite care there and throughout this difficult period the staff at the home were extremely professional and informative, helping us with all our worries and concerns. They were first rate at helping my Mother settle in to her new surroundings as well as guiding us through the process with great patience and understanding. She is very happy at the home and the staff are very friendly and treat her with great respect. She has already enjoyed a number of organised events and outings and very much enjoys her surroundings.

I am extremely happy with the quality of care and the level of communication provided by Hartcliffe Nursing Home and the competent and friendly staff allow me to rest easy every day knowing that my Mother is extremely well cared for in every way.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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