Avon Lodge Care Centre

Southey Avenue, Kingswood, Bristol BS15 1QT

Avon Lodge Care Centre, Bristol, South Gloucestershire
Avon Lodge Care Centre, Bristol, South Gloucestershire
Avon Lodge Care Centre, Bristol, South Gloucestershire

Avon Lodge Care Centre is ideal for nursing and dementia care, taking on board both the mental and physical needs of each resident to help them lead a calm and satisfying daily lifestyle within an environment where they are safe and respected.

Clients are welcome to personalise their environment, with a choice of lounge areas, numerous activities and access to a wide range of community resources.

People from different backgrounds are respected and staff have ongoing training to meet the highest standards.

Group: Healthcare Homes Group Ltd

Person in charge: Kathy Marshalsea (Manager)

Local Authority / Social Services: South Gloucestershire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 62 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest CQC* Report on Avon Lodge Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.1 (8.054)

The Review Score of 8.1 (maximum of 10) for Avon Lodge Care Centre is based on 3 Review/Recommendations in the last 2 years. This Review Score of 8.054 is made up of a Quality Score of 4.657 Points (maximum of 5) relating to the rating and a Quantity Score of 3.397 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.054 for Avon Lodge Care Centre is based on 3 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.657 for Avon Lodge Care Centre is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) ) ÷ 35 Ratings = 4.657

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.397 for Avon Lodge Care Centre is calculated as follows:

      1. 3 Positive Reviews = 3

      2. 0.1 x 3 Positive Reviews = 0.300

      3. (3 Positive Reviews ÷ 62 Registered Beds) x 2 = 0.097

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Mum was at Avon Lodge for fifteen months. During her time, she was treated with dignity and loving care. Everyone was very kind, no matter what level and was very kind and patient with everyone, including difficult and stressful times. Most of my queries were dealt with swiftly and we were all greeted with a smile. Mum always seemed happy and always had smiles for her Carers. They would stay and chat when they had time. The staff kept me informed at all times especially towards the end of our Mum's journey especially in the last few months. Mum was confined to bed, her skin was kept clean, soft and kept clear of any skin blemishes or sores.

The last few days before mum passed away, every effort was made to give mum the dignity and support she deserved. They looked after us all. The day mum passed, we arrived to be greeted by the Manager/staff, as if they were family, mum looked peaceful as if she was tucked up in bed. There was total respect throughout by everyone.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

When Mum arrived at Avon Lodge in 2009, she was greeted by Management and Carers who made her very welcome. The room was a good size, spotlessly clean, bright and cheerful and the meals were very good with a choice of dishes every day.
Entertainment was excellent, with something always going on; singers, organist, touch ā€˜nā€™ feel pet, trips to the beach and every year, Christmas had a programme full of events throughout December, Marcia and Jane done a wonderful job ensuring everyone was involved.
Management and Reception were truly 1st class and they quickly became our friends. We spent many hours with them trying to understanding the different stages of Mums illness and many times we would cry on their shoulders (sometimes we even managed to laugh) but regardless they were there for us ā€“ they were our rock and comforted us for 6 years.
Throughout Mums time at Avon Lodge, the Carers and Nurses were fantastic, (they truly, truly are special people) without doubt they treated our Mum with the greatest of respect and dignity and gave her so much love and affection. We always left feeling assured that Mum was content and safe.
Choosing Avon Lodge was the best thing we could have done for Mum and we cannot thank them enough, they are the most wonderful hard working people we have ever had the privilege to know. Thank you and God Bless you all.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a lovely care home we choose for Dad a very well kept, clean and bright surroundings. We were always greeted by the office staff and management with a smile and often a chat. A care home with such a warm friendly environment. Outstanding staff always caring, respectful, polite and sensitive to Dad's individual needs as well as ours his daughters. A lot of thought went into the entertainment that was provided which was excellent. Good size room with tasteful decor. Good fresh home cooked food always a choice with every meal. Their end of life care was exceptional it was carried out with such respect, dignity and the with the greatest of care. Not only for Dad but for us his daughters.
Dad's last year was extremely happy and a very memorable time for his girls who would like to say a huge thank you to all the staff for making this possible.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Staff Profiles

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Care Home Idol 2015

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