Fernihurst Nursing Home

19 Douglas Avenue, Exmouth EX8 2HA

Fernihurst Nursing Home, Exmouth, Devon
Fernihurst Nursing Home, Exmouth, Devon
Fernihurst Nursing Home, Exmouth, Devon

Situated in a pleasant part of Exmouth, in Devon, Fernihurst is purpose built and designed so that residents can immerse themselves in a safe and happy home which provides nursing dementia care.

The home features three lounge areas as well as a conservatory to relax in, a homely dining room, en-suite bedrooms (some with beautiful views over Lyme Bay) and the use of assisted bath and shower rooms where necessary, together with a hairdressing salon and beauty therapy room.

Everyone has the opportunity to participate in the social life of the home. A dedicated activities leader provides a range of stimulating daily activities, which include games, a library service, light exercise classes and gardening.

Residents' hobbies are always actively encouraged and daily activities can be tailored to residents’ individual needs and wishes.

A highly trained and dedicated team follow individualised care plans and are committed to supporting residents every step of the day with respect, dignity and kindness.

Group: Sanctuary Care Ltd

Person in charge: Suzi Blackwell (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 50 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: We will consider all referrals. Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Fernihurst Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.1 (9.064)

The Review Score of 9.1 (maximum of 10) for Fernihurst Nursing Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.064 is made up of a Quality Score of 4.804 Points (maximum of 5) relating to the rating and a Quantity Score of 4.26 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.064 for Fernihurst Nursing Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.804 for Fernihurst Nursing Home is calculated as follows: ( (93 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 112 Ratings = 4.804

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.26 for Fernihurst Nursing Home is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 50 Registered Beds) x 2 = 0.360

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My father has been at Fernihurst since Christmas 2014. We had little time to find a care home when dad was released from hospital back in a late 2014. I wondered if I had done the right thing in going for Fernihurst after one visit but time and again I have felt that I made the right choice. They really care. The home is friendly and my father is treated with care and respect. He is happy and really well looked after. I am so glad that I found Fernihurst.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Unlikely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff are helpful, very friendly and dedicated to their duties, family and friends are always made welcome at anytime. I can highly recommend to future residents and their families.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Fernihurst has provided exemplary care to my mum over the last 6 months. She was happy, well cared for and her needs met as they changes. The home were also very caring of dad, supporting him through this time. When mum died they were supportive and incredibly kind. Thank you.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We visited a close friend recently. We were struck by the compassionate and respectful way the residents were treated by staff members, particularly Natalie and Hazel.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother developed Vascular Dementia plus medical problems, and I knew she would have to go into a home that could care for all her needs. When I visited Fernihurst and the manager showed me around, I was very impressed with the high quality of care that was offered for my mother. She has been there a while now ans is always treated with dignity, kindness, compassion and unlimited patience by all the staff members.
This has been a very difficult time for me but made easier by the excellent staff and manager who have given me so much support, and helped me accept what has happened to my mother. Always finding time to speak and reassure me. I cannot thank them enough.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would highly recommend this home as on my visits I have seen the staff to be caring and helpful to residents and visitors in sometimes challenging situations. The home has been a godsend giving my mother care, security and relief for my whole family knowing mother is being looked after by the best people.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A very friendly home. Nothing is too much trouble, your always made very welcome its like one big happy family. Care is excellent you could not ask for any better. We are kept up to date with health issues and any activities going on. There is always a member of staff willing to talk if you have any problems. All residents always look clean and well cared for and I really like the way staff will sit and do things with residents, not like the one my mother was in where they did not give two hoots. Thank goodness for places like Fernihurst.

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Fernihurst

Dad and I reluctantly moved Mum to Fernihurst due to a change in personal circumstances. We were concerned that she would become very unsettled but these fears were quickly overcome by the care and attention of the staff. I was also impressed by the management and their communication. The staff, at all levels, have been most helpful in settling mum into her new home.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been visiting my mother or taking her out most weeks for six years whilst at Fenihurst. Apart from one short period of time when there were management and staff problems, both are back to excellent, attentive care. My mother is in the late stages of Alzheimer’s.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am fully confident that this home provides a high standard of care for my wife's needs and capabilities. After five years of visiting twice weekly have found her to be relatively content, happy and healthy with little deterioration in her mental/physical condition.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Fernihurst Nursing Home

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2015

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