The Lodge, Exeter, Devon
The Lodge, Exeter, Devon
The Lodge, Exeter, Devon

A converted Victorian villa, The Lodge has been extensively refurbished for the practice of modern care and nursing, with a purpose-built wing in 2005 and single en-suite bedrooms.

The service is registered for up to forty-six residents offering a choice of social areas, its own activities room and also a hairdressing salon aiming for a warm community feel. There are many beautiful areas for residents to enjoy their own, or others' company.

Mealtimes receive a strong focus from the service with open dining from 12.00 until 14.00 and with cooked and continental breakfasts available. They have many functions including tea-parties and themed lunch days that contribute towards residents' sense of enjoyment. Elizabeth Finn Homes is a not for profit organisation.

Group: Elizabeth Finn Homes Ltd

Person in charge: Deborah Skinner (General Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 46 residents

Registered Care Categories*: No Medical Intervention • Old Age

Admission Information: For professional people of British/Irish nationality. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Polish, Slovak

Single Rooms: 46

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £1100 – £1200 Nursing Care Single £1200 – £1300

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

In the centre of Exeter at the rear of The Maynard school

Visiting:

No restrictions provided it suits the residents.

Parking:

Limited parking at the front of the building. Telephone for access to the rear of the building. Otherwise, short term on street parking or a car park some 400 yards away.

Latest CQC* Report on The Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.3 (9.336)

The Review Score of 9.3 (maximum of 10) for The Lodge is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.336 is made up of a Quality Score of 4.814 Points (maximum of 5) relating to the rating and a Quantity Score of 4.522 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.336 for The Lodge is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.814 for The Lodge is calculated as follows: ( (115 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.814

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.522 for The Lodge is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 46 Registered Beds) x 2 = 0.522

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Volunteered here all year round, talking and helping out with particular residents. Residents extremely well looked after and nurses and staff are always patient and cheery. There are a wide variety of activities and day trips held for the residents which they seem to thoroughly enjoy.

How likely would you be to recommend The Lodge? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The care of residents is first rate and delivered by a compassionate and established team of dedicated nurses and care assistants, underpinned by a strong and committed management group. Activities combine both indoor and outdoor events with supervised outings a regular feature. Meticulous care plans ensure that every aspect of a residents care is taken into account, regularly reassessed and improved upon where required.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

For the last 17 years I have been a visiting chaplain (RC) on a regular basis. All the residents I visited were very happy and contented. It has always been evident to me that the care and support is of the utmost standard. In the 80's my mother was a resident at The Lodge. She has already been a resident at a care home in Exeter where she was extremely unhappy. When she moved to The Lodge she was very happy and died there in 1990.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have found The Lodge to be an absolutely splendid Care Home. The whole atmosphere of The Lodge is friendly, relaxed and warmly welcoming. Staff are invariably courteous & friendly, and they try to make the residents feel comfortable and valued.

The menu here is exceptionally good in variety and preparation - it is quite the best mass cooking I have ever encountered: suggestions are followed up quickly, as in the addition of roast parsnips to the menu and pepper mills supplied to each table. I have lived most of my life under mass cooking, and the Lodge is comfortably the best I remember.

Each resident has their own room, with en suite facilities, which is cleaned daily. There is no obligation to join other residents for meals, and food can be taken in your room or in the communal restaurant, where a waitress service operates.

The Lodge has a very varied set of activities, in which you can participate on a voluntary basis if you wish, plus a weekly trip to a local attraction.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father has been a resident at The Lodge for over two years now and in this time the care from all members of staff has been exceptional. The support and care shown to me throughout this very difficult time has been incredible from every member of staff, from the kitchen, housekeeping, office, event planners, managers, nurses and carers. They have been most caring to my Dad and myself and it feels like one big happy family rather than a nursing home. The nurses and carers are absolute angels and I will always be so very grateful to all.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father stayed at The Lodge for a short term stay of approximately three months before he went home after being hospitalised. Unfortunately my father would have loved to come back to live at The Lodge but he has the start of dementia and the home is not registered for dementia care.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home has always demonstrated courtesy, kindness and approachability and efficiency. The latter was displayed when on visiting my friend, another resident with mild dementia wandered into the room and told us her skirt was wet. Clearly she has been slightly incontinent. I went to find a nurse and reported it. I had hardly returned to my friends room when a nurse arrived to take care of the situation and the resident re-appeared a few minutes later washed with changed clothing and ready to chat again. There is exceptional team work and a very high standard of care in The Lodge.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend always talks about the staff with the high regard. One of the carers in the night shift sewed some buttons on my friends blouse in her tea break. This really helped my friend and made her feel loved. All staff are friendly, polite and welcoming. As a friend visiting The Lodge I find it a very pleasant place with family attitudes/friendliness.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

By the time my mother decided that it was time for her to move into a care home, through her voluntary work for Exeter Cathedral, she had spent many years visiting people in care homes and hospitals in the area. She had done her research and knew exactly where she wanted to go to in order to get the best possible care, in beautiful surroundings and enjoy the warm, friendly atmosphere while at the same time having a very well laid out en-suite room of her own.

The food is excellent (I can vouch for that!) and there are so many outings and activities, including music, poetry, theatre, yoga - plenty to occupy the mind and body, indeed never a dull moment ... especially for the staff who work so hard and are so imaginative and creative! The staff deserve a special mention. When you meet a member of staff at The Lodge, it becomes obvious that they are not just doing a job, it is a vocation. It is very reassuring to know that my mother is so happy and well cared for.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother needed emergency respite care, and I did not want to separate my parents, my mother is 86 with cancer and my father is forgetful and 93. I called the home on a Saturday, and they went over and above the call of duty to help me, by Monday they had finished decorating two rooms and we moved them both in. My mother is getting the most fantastic nursing and care, and my father is having a ball. They are both very happy, I do not live near Devon and my brother lives abroad, and The Lodge have been amazing. I really do not have any problems that I can think of. I am now in talks with both my parents about possibly staying at The Lodge for their future care, and they both are very happy to do so.
Thank you to the Manager for all your help.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Can't praise the management & staff enough. I've worked for Social Services caring for the elderly and vulnerable adults, for over 20 years the quality of care, meals are second to none, As a family member if you want peace of mind knowing your loved one is safe & secure, being cared for The Lodge is the place.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Please provide more of same service.

How likely would you be to recommend The Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Care Home Idol 2015

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