Amberwood House, Ferndown, Dorset
Amberwood House, Ferndown, Dorset
Amberwood House, Ferndown, Dorset

Amberwood House is a beautiful home in Ferndown.

It is situated very close to the community arts centre, local shops, churches and doctors' surgeries.

Amberwood House is a bright, luxurious and welcoming home with 54 en-suite bedrooms, many of which overlook peaceful, landscaped garden.

The main lounge and dining room offer company and comfort and extends out onto a colourful patio from wide French doors.

Further cosy lounges, a cafe, an interesting library and an activity room all combine to make Amberwood a delightful home.

Group: Colten Care Ltd

Person in charge: Neil Dominy (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 54 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Amberwood House is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode BH22 9AX. Wilts & Dorset Buses service Ferndown and the surrounding areas. Services are frequent and there is a bus stop situated in the town centre.

Visiting:

At Amberwood House, there are no specific visiting hours, please sign into the visitors book. If outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

The home has its own car park, if you know when you are planning to visit, please get in touch and a space will be saved for you.

Latest CQC* Report on Amberwood House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 20 Jun 2016

Nursing & Residential

Current Reviews

Review Score: 9.2 (9.247)

The Review Score of 9.2 (maximum of 10) for Amberwood House is based on 13 Review/Recommendations in the last 2 years. This Review Score of 9.247 is made up of a Quality Score of 4.766 Points (maximum of 5) relating to the rating and a Quantity Score of 4.481 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.247 for Amberwood House is based on 13 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.766 for Amberwood House is calculated as follows: ( (119 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.766

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.481 for Amberwood House is calculated as follows:

      1. 13 Positive Reviews = 3

      2. 0.1 x 13 Positive Reviews = 1.300 (maximum score = 1)

      3. (13 Positive Reviews ÷ 54 Registered Beds) x 2 = 0.481

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Our mother has been cared for at Amberwood House Ferndown for two and a half years, following a stroke and semi paralysis. With the help of 1st class nursing and efficient, friendly caring staff she soon regained her smile and is very happy in her home. Added to her care and support she enjoys a 1st class restaurant, beautiful gardens relaxing lounges to socialise in, a hairdressing salon, cafe and most importantly, to have the freedom and security to lead a normal life. We, her family and friends are always welcomed and encouraged to enjoy and participate in the varied leisure and entertainment program. We have full peace of mind that our manager's office is always open for comments/advice and that mum is receiving excellent care and enjoys her life in her family home whilst still receiving love from family.

How likely would you be to recommend Amberwood House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am happy with all the care and support I get in Amberwood House. I think it's a five-star hotel and I was looking forward to coming back again. They are all kind and helpful, such as the manager and nurses and all other staff.

How likely would you be to recommend Amberwood House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband stayed here three years ago when ill and was looked after very well. Unfortunately he was very ill with cancer and died here on the 22nd of November 3 years ago. The staff had been very good and kind to him and he was looked after well, with great kindness.
I do get very fond of some of the lovely nurses who look after me, I am very grateful when they cheer me up when I feel low. Some even offered to go shopping with me. I feel so lucky to have them. I am deeply sorry when they are sent to another ward or room.

How likely would you be to recommend Amberwood House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent.

How likely would you be to recommend Amberwood House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Travelling from Lancashire, stayed 2 nights in the "Guest flat". Very much appreciated this facility, enabling me to spend the most valuable time with my mum, experiencing her environment, friends and staff to the full.

How likely would you be to recommend Amberwood House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rooms are very comfortable and attractive, though chairs could have been more comfortable. Bathroom ok, a good variety of food, laundry service could have been better, I lost two items of clothing which were never found. Staff were great, always pleasant and ready to help.

How likely would you be to recommend Amberwood House? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Elaine Farrer, Director of Operations at Amberwood House responded to this review on 12 May 2016:

Thank you for your comments about the staff, management, accommodation, cleanliness and laundry service at Amberwood House. Please note we have a strict labelling programme for clothing in order to prevent items from going astray. This is part of our step-by-step admission guide. Thereafter, we rely on families letting us know when they bring new items of clothing in so they can be labelled as well. We are sorry about the missing clothing mentioned on this occasion. Please be reassured we do our very best to ensure laundry is cared for and not lost and are confident that this matter has now been resolved. Thank you once again for sharing your thoughts.”

Amberwood House is an excellent residential and nursing care home, with a superb staff who gave me great care and treated me with so much kindness. When I spent two weeks there for extra rest after my operation to remove a large growth and full hysterectomy at the age of 91 years. I thank them all/

How likely would you be to recommend Amberwood House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

although I am very critical by nature, I was very impressed by his home. The staff were kind, courteous and efficient in every way and were able to deal with any problem I encountered. Nothing was too much trouble. The care and attention I received enabled me to return home after 4 weeks and look after myself.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am the carer for my sister who has booked in for one weeks respite. I have been present for a large part of the day (11.30am to 7.30pm) and this has enabled me to assess the standard of care and accommodation and the quality of the meals provided. I observed the care received, not only by my sister but also to other residents and found it to be of a high standard. The staff are particularly attentive, polite and friendly and always eager to help. The accommodation is excellent and spotlessly clean. The décor and furnishings are maintained in pristine condition. The quality of the cuisine is outstanding, with a wide choice and generous helpings. The chefs go out of their way to accommodate those with special needs.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot fault the care and attention given to the residents. The staff are dedicated, caring and comforting to both residents and relatives.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would highly recommend.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This home is second to none.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and father went to live at Amberwood soon after it opened in 2006. My father died there in 2008 and my mother has just died there in July 2014. The loving, compassionate care they both received at Amberwood was exemplary. The staff were always kind - nursing staff, activity co-ordinators, restaurant staff and housekeeping staff were always caring to my parents as residents and to myself when visiting.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Amberwood House

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Amberwood House

Job Vacancies

There are no jobs posted yet for Amberwood House

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Amberwood House