Norlington

19 Stourwood Avenue, Southbourne, Bournemouth BH6 3PW

Owner: Norlington Care Ltd

Person in charge: Gary Tempany (Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 37 residents

Registered Care Categories*: Old Age

Single Rooms: 17

Shared Rooms: 10

Rooms with ensuite WC: 25

Weekly Charges Guide: Nursing Care Single £650 – £850 , Nursing Care Shared (per person) £570 – £670

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Norlington: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.7 Norlington has a Review Score of 9.7 (9.696)

The Review Score of 9.7 (maximum of 10) for Norlington is based on 19 Review/Recommendations in the last 2 years. This Review Score of 9.696 is made up of a Quality Score of 4.696 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.696 for Norlington is based on 19 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.696 for Norlington is calculated as follows: ( (163 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 227 Ratings = 4.696

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Norlington is calculated as follows:

      1. 19 Positive Reviews = 3

      2. 0.1 x 19 Positive Reviews = 1.900 (maximum score = 1)

      3. (19 Positive Reviews ÷ 37 Registered Beds) x 2 = 1.027 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Norlington?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norlington

  • Resident / Service User
    11
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

15 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 15 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Staff are kind. Food is excellent and always a good choice. I like to talk to people and staff always have time for me.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have a nice room. I like the staff, they are always smiling and friendly. The food is good. I like some of the activities.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have a large room which is nicely decorated. staff are very kind and understanding. I like the choice of food.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care home is very nice. The staff all do their jobs well. They are very friendly. I really like my bedroom and can put my own pictures on the wall. The staff understand my needs.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very happy here. Very friendly. I really like my bedroom as it's a good size. Staff always help me.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.4 out of 5

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was pleased when I saw my room. My family can visit whenever they want. The food is good, staff are very caring and I feel safe.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

During the last few days of my husbands life he was cared for with fondness and dignity. He felt as though he was with friends and was surrounded by love. The staff have supported both my husband and myself and made this difficult time more bearable.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy here. Everyone is lovely.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like the food, always get seconds!
Staff are excellent, I feel safe here.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Been here 2 years and everyone is always very helpful. Nothing is too much trouble. Lovely food and nice gardens to sit in.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are kind and caring. I like living here, it's very nice. The food is always nice.
They make a special effort on my birthday with lovely cakes.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

As soon as we entered Norlington to view, we felt there was a very friendly atmosphere and more like a big happy family. It was very clean and no nasty smells. Since placing my wife's uncle we have been very impressed with how quickly he settled and this was due to all the staff. He keeps saying how happy he is and how the staff often pop in to say hello, and how happy he is to be there. Also the food is always nice and he eats it all up.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at the Norlington for three years 10 months. During her stay she ahs been looked after with great dignity and caring. The staff are professional and very caring without exception. The home has a very homely feel and relatives and visitors are made to feel welcome and cared for.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have lived here for 4 years, it's very good.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we first visited Norlington with a view to placing my uncle we felt a lovely air of friendliness and calm. We returned to meet the manager who was again very friendly and informative. Everywhere was very clean and since placing my uncle he has found everyone very helpful and caring.
There is also entertainment throughout the week which the residents enjoy. My uncle arrived at Norlington frail and is now a very cheerful person and always says how kind and considerate everyone is. I would completely recommend Norlington, they are like a big family.

How likely would you be to recommend Norlington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This has been a lovely environment for my mother (2 years in July). Staff & food is 5*, very lucky to have hit the jackpot!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had been in this care home for 5 years, she sadly died in May 2015. The care and professional standards were wonderful. My mum could be difficult at times but the staff were always caring and encouraged mum to eat and drink. She was always clean and happy. Her end of life plan and care were carried out with the greatest respect and many of the staff who had know mum for the whole 5 years were there. In all a wonderful home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff treat and care for the residents with love and kindness. They look after residents as if they are their own relatives, even if bed bound as my brother was I the final days. Good range of activities.
residents encouraged to eat together in dining room and enjoy the range of activities. Significant national events celebrated.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was resident from 2010 until his death in October 2014.
On all occasions that I visited and spent time with him, which was regularly between 3 and 5 times weekly, the staff were always helpful, friendly, hospitable, and ready to listen and act on concerns about his care and state of health that I put to them.

He celebrated his 100th birthday and his 101, 102 and 103rd birthdays with us, always with a cake, his personal nursing staff, the manager and we all sang him happy birthday. Despite his frailty, these moments were as special for him as they have been for us.

Whenever my father or myself felt low, the energy and love the staff gave us helped enormously, they have been sensitive to our feelings. His needs were always met with humour, sympathy and a positive attitude, by his carers. Dad was willing to share his thoughts, and was grateful for all that was done for him.

His eventual passing was less traumatic than I had anticipated, due to the empathy and trust that I shared with all the staff, and has helped me to come to terms with the sadness of losing my father.

I therefore recommend the Norlington to anyone who may need similar levels of care and attention.

How likely would you be to recommend Norlington? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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