Sunrise of Southbourne

42 Belle Vue Road, Southbourne, Bournemouth BH6 3DS

Sunrise of Southbourne, Bournemouth, Dorset
Sunrise of Southbourne, Bournemouth, Dorset
Sunrise of Southbourne, Bournemouth, Dorset

As well as Bournemouth, Sunrise of Southbourne attracts residents and their families from all over the wider Dorset area, including Christchurch, Ringwood and the New Forest. This attractive community – offering both residential care and dementia care - is conveniently situated a short walk from the sea front with its excellent beaches and fresh air. Close to Bournemouth centre, with its eclectic mix of culture and entertainment, road and rail links are excellent for visiting family and friends.

Group: Sunrise Senior Living

Person in charge: Samantha King (General Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 104 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 70

Shared Rooms: 17

Rooms with ensuite WC: 87

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Sunrise of Southbourne: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.719)

The Review Score of 9.7 (maximum of 10) for Sunrise of Southbourne is based on 67 Review/Recommendations in the last 2 years. This Review Score of 9.719 is made up of a Quality Score of 4.719 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.719 for Sunrise of Southbourne is based on 67 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.719 for Sunrise of Southbourne is calculated as follows: ( (583 Excellents x 5) + (161 Goods x 4) + (28 Satisfactorys x 3) ) ÷ 772 Ratings = 4.719

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Sunrise of Southbourne is calculated as follows:

      1. 67 Positive Reviews = 3

      2. 0.1 x 67 Positive Reviews = 6.700 (maximum score = 1)

      3. (67 Positive Reviews ÷ 104 Registered Beds) x 2 = 1.288 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Sunrise has a real homely feeling, my father in law lives here with his dog! In a ground floor apartment with French door onto the garden, perfect! He is always well entertained either in trips out on the minibus or by singers, pianist, school children, quizzes and more, he even attends the flower arranging and exercising classes.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father lives here and has done since July 2015. His health and well being since being at Sunrise of Southbourne just keeps improving. The fact we can have his dog living with him is such a big plus. The staff are genuinely helpful and caring and work very hard to please, entertain and care for the residents. Any concerns, however minor or major, the management especially one lady will put right or sort out in an efficient and prompt manor. The entertainment at Sunrise of Southbourne and the trips out really make Sunrise a great place to be. The place had a fantastic atmosphere for residents and staff.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been at Sunrise for just over a year and a half. The establishment and staff have given dad a new life (he previously lived on his own with carers going in). He is always telling us about the different entertainment and activities and trips in better weather. He didn't want to particularly go in anywhere but soon adjusted and is much safer. He loves his balcony with his plants on. The staff are very good, respectful and understanding to him and us. They are professional and friendly. As dad's ability is diminishing he is happy for them to help him (a great relief for us). My husband and I feel included in Sunrise too we are invited to events, training courses and assessments.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

- Transformed my father in laws life on a 24 hour basis.
- His relationship with the staff is excellent.
- The place is always welcoming.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The environment and care provided is very good indeed. The relative that I have there has only recently moved in and is very pleased with the move and can't speak highly enough of it

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I have a very comfortable room with my own furniture which makes it feel more like home but not quite! The food is excellent. I have made several new friends since arriving here and the staff are always patient and friendly.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Everything is very satisfactory here. Simply very nice.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like the welcome I got. I like that everyone was on the first name terms. Very friendly and put everyone on a level. I received a lovely welcome basket and pot plant from the management. I have enjoyed my stay here and look forward to coming back.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was lovely to come here after a hospital operation for recuperation. I felt well looked after in all departments. I recommend it to all of my friends, for all their needs now and in the future. I want to give a very big thank you to all the staff. Their patience was boundless.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The constant activities linked with the numerous alcoves and rooms promotes human interaction which in turn improves the mental health in elderly people, which has been quite noticeable in my mother-in-law. Additionally, the staff from top to bottom have been exceptional.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother experienced a seamless transition from her home top this care home. Her health and mental attitude has shown marked improvement, noticed by other members of the family. This care home have exceeded all my expectations and I could not wish for more.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A lovely care assistant took my wife for an eye appointment, the carer got my wife some lovely snacks and cup of tea, the care manager was very supportive, kind and considerate, she kept my wife safe and kept her talking and happy, it was nice to see my wife very happy and filled me with happiness. The care assistants at Sunrise of Southbourne are always very happy, kind, supportive. I'm very grateful for all the support.

How likely would you be to recommend Sunrise of Southbourne? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My experience at the Christmas fayre was fantastic. I had a table selling bric-a-brac for my charity. The staff were very helpful and everyone enjoyed the day, including residents, visitors and staff. With a choir singing festive songs ans a piano at intervals there was a great atmosphere with plenty of tea & coffee and mince pies for everyone. I now look forward to their summer fayre.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care in both assisted living and reminiscence over 5 years.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I could not wish for a better place for my father-in-law. He is well looked after very well and all the time staff show a great deal of care and understanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not think of a nicer place to my father to be in. The surroundings are very nice and everything is done to improve the lives of the residents. All the staff are friendly and professional and the food is excellent.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great caring staff and good food.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are very caring in all ways, consideration, polite, they treat all with respect, whether residents or family. Happy atmosphere at all times.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pleased with everything.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Very good food, although sometimes not presented well.
I feel safe and secure which is a big help to me.

How likely would you be to recommend Sunrise of Southbourne? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since my sister moved into Sunrise on March 18th she has been treated with wonderful thoughtfulness and understanding. This has made her much less stressed and she has settled in very well. She is now eating and sleeping much better and is encouraged to participate in all the activities available. She particularly enjoys the group singing sessions and the guitar entertainments.
We are very grateful to the lovely caring staff at Sunrise for all their advise and help in dealing with our sister's sad disease in Sunrise's lovely surroundings.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nice place to live and I am looked after exceptionally well.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are friendly, all are very polite and I don't think I expect any more.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

General surroundings are comfortable.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I would recommend Sunrise, its a friendly home with great atmosphere. Since my friend Toni arrived she has improved tremendously and she's very happy and smiley, which is completely out of character, all due to the wonderful care she receiving. A very clean and caring home that she needed. The staff are very attentive and provide stimulation for the residents in the home.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father in law has been a resident in sunrise Southbourne, Bournemouth for nearly one year. The care provided is faultless. He has his dog with him which is such a boost to him and also to the other in-house residents. Dad is very happy and has settled well into Sunrise. Many activities are provided and trips out x 3 weekly if he wishes to get involved.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has been excellent in the care of Donald Fergusson. They have given not only Donald support but also me and Donald's other friends in this difficult part of Donald's life. I would and have recommended Sunrise Southbourne to other friends.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Helpful staff, they are all excellent in managing my father despite his Alzheimers. Having taken him home after respite care realised how much better he is in Sunrise. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and thoughtfulness i've has are perfect. Everyone is so nice and friendly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Dad arrived looking a little scruffy, unshaven, long hair & needing a good clean. After 3/4 days she had a bath, had a shave and a lovely haircut. Wonderful :)

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think it's a really nice place. I don't have any grumbles at all. I like the food.

How likely would you be to recommend Sunrise of Southbourne? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The Sunrise team have been excellent over the past months whilst my mother has been up and down health wise. Their knowledge and care of mothers well being ensures that she is looked after to the best of everyone's ability. Thank you to all the excellent carers.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find the staff very helpful and kind. The cleanliness of the place is excellent. I have never seen such a clean place.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I find this a friendly and warm place.

Overall Standard: Excellent

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I didn't want to go into a home, but as soon as I saw it I thought it was lovely.
The staff are lovely. You are treated really well here.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My experience of Sunrise is very positive. I am very comfortable both in the public room and is my own suite. I like the situation where one can be alone or in company. I especially enjoy the activities and outings provided, though I would prefer a few more accompanied walks, since due to Alzheimer's I can't go alone. My suite is lovely (studio version) with a private bathroom and the rest in a large room. It suits me since I am an avid TV watcher I can watch from bed or armchair. It is quiet enough to sleep well. The carers are friendly and supportive and I really like the activities assistants. The food is also very good.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A very happy experience of this home.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here, nothing is too much trouble for the staff. They encouraged us to keep up any hobbies or interests we had before we came here. Plenty of entertainment is on offer & is very varied. I have learnt how to use a computer since I came there. The one downside as far as I am concerned about anything is the menu, which is none of the chefs fault as the menus are dictated by head office. The food is well cooked & nicely presented & at least we are able to order a meal if we do not like what is on offer.

How likely would you be to recommend Sunrise of Southbourne? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We as a family feel there could not be anywhere better for our relative to be looked after, with the problems that he has.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I regularly visit a lady in the home to assist with her paperwork and finance matters. I have always found the home of an excellent quality both in a caring way and for excellent facilities and rooms. I have eaten at the home once and found the food really good. All the staff I have encountered have been extremely friendly and welcoming and recognise me on my visit.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Overall care acceptable to my Aunt she has improved mentally and physically since moving to Sunshine. The carers are excellent. The worst thing is the resident next door has a dog and it barks. She enjoys the activities and music, cinema so would recommend this to other residents.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

During the past three years has been good.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Appreciative, especially of staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father is being cared for most admirably.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care provided.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my experience Sunrise of Southbourne goes the extra mile for it's residents to the point of, this week, adorning it's menu with scenes from VE Day celebrations 70 years ago. A very thoughtful touch.

How likely would you be to recommend Sunrise of Southbourne? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum has shown great improvement in mood and interest in her surroundings since being at Sunrise. She cannot praise the staff highly enough for their kindness and helpfulness.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sympathetic implantation of good quality control systems. Staff are happy - residents are happy!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

No longer able to care for oneself at home. Needed 24 hour care. Loved the fact my dog could move in with me.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Facilities are excellent always someone to talk to. The building always looks very clean with fresh flowers, music is sometimes playing and guests are always felt welcome. The gardens are very welcoming with lots of lovely plants and plenty of space to sit.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The staff are fantastic.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Cleanliness and cheerful staff.

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff are caring and uplifting at all times.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bright, Airy and spacious surroundings.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Food - I find it very enjoyable and am pleased especiallyt about the provision of salad and vegetables, because I am vegetarian, Also the fresh fruit for desert very helpful. Activities - I really enjoy these and they help to keep my brain active as I have Alzheimer's illness. The rooms are very lovely and kept clean.
Minibus - I love the outings and wish there were more walks(accompanied ) please!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister and I are very happy with the way Mum is looked after and how well she settled down. We know it was very traumatic for her.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Has a welcoming ambiance, treated as individuals and due to the redecoration has become much brighter.

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Great care, food, activities and staff. Total peace of mind for the family.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have had the privilege of being a resident over two and a half years. During this period I have had the benefit of a family wellbeing. My problems are theirs and taken seriously as a family member. From top management to the helpers is embraced as a brother. it exists as a care home and it is just that.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

For the four years that my mother has been a resident here, I have been confident that she is well looked after by the excellent team of carers. When I go on holiday I never have to worry about her well being and I can relax. Personally I am treated with the same respect today as I was four years ago by the friendly staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother chose to come to a home for end of life care, and it was with dread (because of all the horror stories in the press about homes and care staff) that I looked for a suitable home. From the moment I walked in I felt at ease the rooms seemed better than other places I'd seen - slightly larger, 'kitchen type' area, large modern en suite shower room, rooms are freshly painted, and being near her friends I hoped I had made the right choice.

Sunrise team worked with the mac unit, GP and District nurses to ensure that Mum was comfortable, had no pain and peaceful. There were some communication issues due to her condition but everyone had her interests at heart and had no hesitation in trying to address them when asked.

The staff were kind and caring, and there were many examples of small thoughtful gestures of kindness shown to her over and above that expected. They always find time to talk and help without making you feel they have other people to see. Myself and her many visitors were made to feel very welcome and comfortable in the long hours we spent at the home, and at any time of day or night. At all times they kept my mothers dignity and respected our wishes. My mother was meticulous about her appearance and it made me smile that even in her last week someone was still putting her anti wrinkle cream on for her as they knew she had always done it!

I also had many opportunities to chat to some residents and they all seemed genuinely happy to be there. My only criticism was the care of the gardens but it is a small thing and unimportant against the standard of care and cleanliness of the home. Overall the team helped to make a very difficult time easier than we all envisaged and for that I am grateful.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have lived here a long time and I am very happy.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think it's wonderful here. My one bedroom suite is beautiful. Very secure and the staff are wonderful.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love it here. I am very happy. I don't like one person but apart from that I love it here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I like the activities and go on all of the trips out. The staff are wonderful, always smiling.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very happy here.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lovely place staff can't do enough for you. Staff always happy and smiling, smells and looks clean all the time. Dietary needs are always catered for. Visitors are welcome all the time.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

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Awards / Recognitions

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Staff Profiles

Sam

Sam King

Job Title: General Manager

Description:

I started my career as an academic and actually began in the NHS doing research. So although I am officially a ‘Dr’, I’m not a medical person. After a little while of researching I realised I enjoyed dealing with people a lot more than data and moved into a management position with the local Ambulance service. After a stint in a private healthcare company I joined Sunrise in 2011 and have recently made my way down to the South coast and the Southbourne community. Working in Sunrise is unique and I feel privileged to be part of such a dedicated team and wonderful community of staff and residents.

Lynne

Lynne Petty

Job Title: Registered Manager

Description:

“I feel privileged to have been working with people with dementia at Sunrise for 7 years. I am passionate about person centred care and lead a motivated and dedicated team who make every day count for residents on their dementia journey. I am currently studying for an MCS in dementia studies.”

Ian

Ian Warren

Job Title: Director of Community Relations

Description:

Part of my role is to assist families in finding the right solution for their parent or loved ones. It’s rewarding to see, over the weeks and months, that all family members normally see a difference for the best. A difference that not only enhances the life of our resident, but all the other family members too.

Mark

Mark Jones

Job Title: Activities and Volunteers Co-ordinator

Description:

I am privileged to have worked for Sunrise for nearly seven years as an Activities and Volunteer Coordinator I am passionate about making our residents happy. Along side my activity assistants I have a team of 34 volunteers to help provide sensory and stimulating activities for our residents. We have at least 5 times a day. I have 3 rag doll cats, my new chug puppy Molly comes to work with me daily. My main Hobbies and interests include China & Porcelain painting, Ceroc dancing and Gardening.

Sian

Sian Gregory

Job Title: Community Relations Associate

Joined: 2009

Description:

I started at Sunrise 2009 and have enjoyed several roles whilst working here. I currently help people on their journey towards making the decision to join our community here at Southbourne. I have shared some very special moments in Sunrise and every day brings me smiles and laughter. There is never a dull moment.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Sunrise of Southbourne